I have had this company for a few years now and I am still surprised when the manager occasionally comes out to review the work completed and give additional tips for improvement during their scheduled rounds of spot checks. Finding a company that takes the time to stand behind what service they are providing and also to educate the customer, if desired, is outstanding. I never feel like I am being upsold a service I don’t need and with some of the other solicitor tactics lately in the area, I appreciate knowing that I already have it covered with a small business feel.

Obviously Naturescape only allows positive comments. First time user last time user. First of June, second app. Called the day after about brown lawn.. Took a month of calls and emails to finally get someone to determine the problem. Now I have a spotty brown front lawn for the rest of the summer. Not happy and will do it myself next year. Looking for a refund. I can post pictures if anyone wants.to see.

Staff is very responsive and friendly to any questions, concerns and special request. Very respectful of my property. Efficient and reliable.

Great I have bought products from dog food to crickets for a bearded dragon. The service is great and we have even used the puppy play time to socialize the puppy. Groomers have been awesome and with the new vital care plan for 19.99 which includes unlimited nail trimming and teeth brushing is well worth the deal. I love this place.

Always do a great job

I wasnt aware of the policies, but Josh explained and took care of the issue. Thanks for understanding.

Ashley is fabulous, follows through, kind and genuine. Kevin does a superb job, he treats our lawn as if it is his own. Highly recommend.

I have been with Chris of Naturescape for 4 years -- they are so concerned about their customers, and for me being a senior and I can put my mind to rest that they are taking care of things very thoroughly and if I call with a question they are right their on the phone or come out personally and talk to me. Being a senior and used to the old days of dealing with professionalism, it is so comforting to see that in this Company. It is very rare it seems anymore to find people who really care about what they do.Ashley, the receptionist is such a personable, responsible and efficient person, I would like to meet her one day in person, but she can make you feel so relaxed taking care of whatever concern you are calling about.Chris, was such a comfort in coming in person to discuss some things and they have done a perfectionist job ... I am so grateful for this company here in Des Moines. I am so thankful that I signed up with them when they started here in Des Moines. Also my trees and shrubs are the best they have ever been and growing like weeds.Thank you from the bottom of my heart to all.Laura from Urbandale

Everything was great except for the actual cutting of the grass. I called to do a one-time lawn mowing service. The secretary was very nice and helpful. They were able to come out with two business days to cut my lawn.The issue arises with the actual cut of the lawn. My neighbor mowed his lawn two days prior to mine and after the guy was done mowing, my lawn was still significantly longer than his. Within 1-2 days of the cut, my grass looked like it hadn’t been cut in a week. There were pieces of grass that had been pushed down by their mower and popped back up a day later, looking as if pieces were missed. It was def not worth $55. I really hated to leave a bad review because they were so nice and quick to respond, but really disappointed in the actual cutting of the grass.UPDATE: The corporate office of this company contacted me via phone to make it right. He basically explained to me that one time services through this company only go over the lawn once and that means it may not be as great as going over it twice (which they offer if you pay more or pay for their reoccurring service). I was never given the option to pay more and didnt know this was even a thing-- they said they would address this going forward by explaining this option to customers. They offered to have someone come by for a complimentary lawn mowing today, which ended up being only for my backyard since by husband mowed the front yesterday. So I guess, depending on how short and neat you want your grass, make sure to ask for the option to pay an extra $5 on top of the $55 one time service or opt for the reoccurring service that comes every 6-10 days for $49 each cut.

Excellent customer service from day one. Ashley is awesome and answers all of my questions. Our yard looks great !! Highly recommend Naturescape if you are looking for Lawn care service.

The only reason i did business with company is ASHLEY. VERY PROFESSIONAL AND RESPECTFUL. She answered every questions and did a fantastic job on followups.Good people like Ashley make this company look GREAT!!Ali.

After unsuccessfully having tried 6 other lawn companies that guaranteed we would have a healthy, weed free lawn we had almost given up hope. Then we found Naturescapes. Finally a company that delivered what they promised. We have been with them for the past 5 years and our lawn has never looked better.They have done more than keep our lawn green, weed and grub free, they have saved our bushes and trees.We highly recommend them! Whatever your lawn needs are Chris and his team deliver what they promise and do so at a price far under other competitors or what it would cost you to do it yourself.

Excellence

Great people