Excellent Service Ms.Teronia a little upset with me. But its my fault as well not thinking things out.But l will take ❤ care of business on Tuesday the week ends dont count if l get it before Tuesday you will get it but the bank said Tuesday it would be clearGod Bless you all stay safe 6 feet distance.

I used Ace Taxi Service and it was a great experience! I missed the last bus and the next bus will arrive in about four hours. I called Ace Taxi and I was picked up shortly. I had a great experience and the driver was very be pleasant. I highly recommend Ace Taxi!

Driver was arrogant and rude and a horrible driver to boot. We asked him to slow down and stop tailgating at 70+ miles an hour and he refused. Scariest cabride we have ever had -and we are 82, so we have cab rides all around the world. Fortunately, I was able to hire a limousine service for the return trip to the airport- nice guy, good driver - a world of difference!We really thought we were going to die before we ever got to the Cleveland Clinic.

Booked a cab. It didn’t show up on time. I called was told it was going to be 20-30 min late because they had overbooked the cabs and had no driver yet for me. Canceled the cab. Cabs need to be on time.

I scheduled for a taxi to the airport a few days before my trip. Online, the price was given as $61.60. The day before the trip, I get a call from Ace Taxi service informing me that the price online was incorrect and that the price is actually $88.90. That is a 44% difference. It is completely dishonest for a company to advertise a price online and then refuse to honor the advertised price. Ace Taxi is a dishonest company. They lie on their website to draw in customers and then change the price. Its a form of bait and switch. I gave one star because Im not allowed to treat them the way a dishonest company should be treated by giving them negative stars. But my actual rating is NEGATIVE FIVE STARS!

We booked them to pick up us at 3:30AM to take us to the airport and no one showed up. I Imagine trying to find someone who would take us to the airport at that time is difficult but we had to wake up one of our neighbors for a ride. This is not profesional! Very disappointed!

I rarely ever leave reviews. The taxi drove to the airport instead of picking me up at the correct address. This resulted in me missing my flight… as a taxi service, you can’t make these kinds of mistakes.MAIN POINT: Use the city’s taxi service in the morning - it’s cheaper.

I had my first ride when I was sent a taxi through paratransit. The driver was on time and very kind and considerate. Prices are cheaper than those fancy companies. Id rather ride Ace

I always use Ace taxi when I want to get to and from the airport, bus or train station. They are always on time and very professional. Get me there on time every time.

Called them, Only to hear it will be there in 16 mins. Over and over again. My daughter is handicapped and was sitting outside or 2 hrs waiting for their 16 mins. They suck and will NEVER USE THEM OR RECOMMEND THEM TO ANYONE. THEY ARE IDIOTS. LEAVING A HANDICAPPED GIRL OUTSIDE IN THE DARK WAITING. LIARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Was able to order a taxi over the phone to get a taxi from downtown Cleveland in 15 minutes out to Lakewood abd then took us right back to downtown Cleveland for twenty dollars!Tge added bonus was instead of the 90 freeway the driver drove along Lake Erie on Clifton and enjoyed the view of the sailboats and beaches.

Used Ace taxi twice this week and both rides were punctual and professional. Our driver’s name was James and he was awesome - a great stress reliever during a stressful travel season. Thanks Ace!

I booked a taxi online a day before I was set to need it. When it was time for the taxi to come,the company called me and advise that my tax would be 15 more dollars than I agreed to when I booked it. There was no explanation of this when I booked online. I couldnt cancel cause I really needed to get to get to my destination. This was a very shady practice. All fees should be posted prior to one booking the taxi. I will never use this taxi service again. I will definitely be contacting the attorney General and better business bureau on this company. Driver James was great though.

Would not recommend! Driver never arrived for my ride to the airport and didn’t answer the phone, so I had to change my flight.

Driver was very skilled in nasty weather. I was early to appointment. Pick up was very prompt.

In town for a medical apt at the clinic and needed a ride. We booked online for a 2:45pm pick up. No one showed and there was no way to contact Ace Taxi. We paid online for a ride we never got and now they can’t seem to refund me as they need to know how much I paid.Poor poor quality business.

Ace Taxi provide transportation services and from my recent experience, the drivers, Kamoru and Paul were very accommodating, personable and prompt. The dispatcher was very professional and their text messaging and driver locator services are a plus, although the arrival time displayed may be off by a few minutes and the driver arrives earlier, I still received excellent service to and from my destinations. By the way, the vehicles that I rode in were exceptionally clean.

Didn’t show up when we booked them for a specific time. Had to walk home because of it. Unprofessional will never tell anyone to use them.

Car service from airport. Fine service, and appreciated having it at 1:00am!

Driver James in 3rd shift is very professional person and got me home safe. I was very come with my ride. But the Dispatchers need more training.

Does Ace Taxi understand that a 2.8 rating out of 5 stars simply makes them look pathetic?The driver who picked me up spoke very impatiently with me the very first time we spoke and yelled at my friend in the parking lot that he couldnt find me. I told him the correct pickup address when he asked, and he also had the correct pickup address. He behaved as though he was in an absolute panic attack and screamed at me for 5 minutes after picking me up. It was UNDENIABLY UNEXCUSABLE!!!!! Does ANYBODY at Ace Taxi or can ANYBODY at Ace Taxi have the ABILITY to muster up or scrape up enough proof of intellect to understand what UNDENIABLY UNEXUSABLE truly means? Theres no accountability or acknowledgement of any wrong doing by Ace Taxi, and the truth is the fault is 100% ace taxis because they are a business and the customer deserves respect and is always right! It is Ace Taxis responsibility 100% to look at the dates of the vouchers to make sure they take the correct vouchers and to not cause passengers to be shook up to the point they mistakenly mix the vouchers up and to conduct themselves appropriately and to treat customers decently! Also, stating excuses to pardon themselves for their INEXCUSABLE behaviors and arrogant attitudes purely makes them only look and sound pathetic! It is UNMISTAKENLY AND UNDENIABLY the TRUTH!

On time and courteous! The total round trip was outstanding. Highly recommend

Booked a cab the night before for 4:25 AM. They called at 4:35 saying the cab was 15 min away. It arrived at 5:05, a full 40 minutes late, making for a very stressful morning at the airport. I had to call 5 times to get a response, and then was not offered a discount on the ride. Will never use again and recommend you don’t either.

James the driver was professional, and courteous. If I need a taxi in the future he would be my choice.

Needed a ride home (car in shop) excellent service and great driver 👍

Called for taxi service to provide ride to hospital appointments.1st Dispatcher could definitely use more training to improve communication skills and professionalism that would help the callers feel more connected and comfortable with choosing this company.. I had to call back for 2nd dispatcher to provide crucial information about the rider’s special needs due to a recent stroke which resulted in slower speech requiring extra time to get his words out and difficulty with memory for info at times. Needs a little more time to respond to questions. First dispatcher seemed hurried and not particularly interested or unable to use basic problem solving skills. Lacking people/social skills for working with the public I had to call back and 2nd dispatcher was more patient and expressed compassion and understanding. She was patient and made me feel better about meeting the special needs of the passenger. Assured me that notifications would be provided to the driver to help ensure a positive experience for the rider. Good for her .

I texted to cancel the ride. They send someone anyway. The driver blows up my phone. I texted him to tell him I had canceled the ride. At 3AM the owner texts me that I am blocked. I would also like to point out there were 6 different groups needing rides...6!! They are not a taxi service they are a private car service dressed in a mini van with poor customer service practices

I booked Two days in advance TWO, for 4am to the airport. 415am came around and I called them and they stated it was cancelled and that I cancelled it (which I didnt) when asked if they had any drivers they said not at this time. Had to wait another hour for an Uber instead

Always on time to pick up/drop off my son. Karl is a very friendly/reliable driver who is designated to transport my son to and from school. I can even watch the cabs location while en route which makes me feel less worried.

The driver was very kind the car was clean and they were on time

Every driver I have ever had is very nice and personable. They have all worn their masks since the pandemic has begun. I do feel safe in their vehicles.

Mr. James picked me up at a late time, but still not late enough to justify the fact that Uber and Lyft were out of cars. I was at a store about to close and Mr. James arrived in a timely manner to take me home. He was very pleasant and professional, drove in a safely manner and helped me load/unload my stuff on the trunk (something thats becoming increasingly uncommon in these uber/lyft times). His car was neat. The communication with Ace Taxi via phone was very effective, with text updates and returned calls. Even though it was a little more expensive than uber, the service Ace taxi provided me was great. Strongly recommend it. And thanks, James!

Very happy with their service. I feel that it is a lot better than Uber or Lyft.

My experience with Ace Taxi was 100% positive. Will be using only Ace Taxi from now on.

Booked a ride for the next day, never arrived and nobody answered when i called…

We pre-paid and they never showed up!!! Worst ever do not take this cab!

The attorney general needs to be contacted everytime they overbook knowing they dont have enough drivers. They are placing customers in a bind on a constant basis according to other reviews. Booked a ride 4 hours prior, called and asked them if I would AT LEAST get any notice prior to them canceling because the ride was needed. She replied They will not do that and theres plenty drivers I waited until they were 5 minutes late to call them and she replies Still searching for a driver.This is a Shady place and they falsely advertise when paying in advance with your card.

Currently 8 months pregnant been waiting almost an hour for a trips that’s not even far away

Very professional and was enjoyable

Great service! 😍

When youre in need of a ride at the last minute, and youre out of options, ACE is completely reliable.

Prompt, reliable and professional. Highly recommended.

Ace taxi is a great and good company they work with you and take you anywhere you ask for. Better than. ABC taxi junk management and drivers.

The driver was a nice person I give him 5 stars

The driver showed up as soon as I hung up the phone

Very clean van,real nice driver,on time going n fast pick up coming home,wish i had this drive r n company always.

Booked a taxi 6 hours in advance and I get a call 20 minutes before pickup saying theyll be 20-30 minutes late. -Cancelled

Travelled to and from my appointment with ACE. Both drivers were very professional and kind.

The drivers are always friendly and on time add wood I highly recommend them for anybody

This place sucks absolutely do not use them!! Ordered a car & never showed up!!! They do not even deserve a one star I wish they had a negative stars!!

Fast no long waiting. Clean and professional.

GREAT GUY!

Twice, my experience was great.

Very helpful would recommend

I needed a ride to CLE airport at 4 am. Scheduled a taxi the night before. Taxi driver was on time and courteous and professional. Car was clean and pleasant smelling. I will use them again.

Whats the point of scheduling a ride the night before if it wont be there?Scheduled a ride the night before for 6:30am. Got a call an hour before that time to confirm. At 6:36 I called and was told the driver was only 15 minutes away. I was trying to drop my car off at the shop and get a ride to work. I had to cancel.

I ordered a cab yesterday to pick my husband up at 5am this morning and no cab. They sent me a text at 4:40 for contactless payment. Its 5:26 am and no cab and theyre not answering the telephone. They have my money. PLEASE DONT WASTE YOUR TIME TRYING TO DO BUSINESS WITH THEM. HORRIBLE PRACTICES

They provide transportation for pickup services for medical rides, doctor appointments, etc.

I have loved all of my ace drivers. They go above and beyond. Im thank ful to have them.

I pay $40 for a ride that didnt come

This is the worst taxi service ever!!!!!! Waited two and a half hours for a ride. I kept calling and all they would say was, We will contact the nearest driver and get them to you as soon as possible. Then when a driver shows up, he says that he doesnt take vouchers. How can you not take a voucher if the company you work for takes them. And the supervisor was just as bad. I cant make a driver take a passenger with a voucher if they dont want to. I need another taxi company to service Cleveland. It sucks when you are trying to help someone in need and this is the service they are provided with.

To slow at receiving your call and picking you up I waited 2 hours fir a cab. That never came

Absolutely worse service I have ever had, I had a taxi scheduled for 3 pm and my driver calls and is in the wrong location and I call another driver and then my first driver shows up. Doesnt speak a word on English. Unprepared, didnt know where we were going told him 3 times still didnt get it until the 4th time. And I was very unhappy with my service. I will never be call these idiots again

Helpful hint to all those leaving one-star reviews saying this company is terrible - USE UBER or LYFT. Thats why they were invented, because cab companies are unreliable. The only way to teach a crummy cab company a lesson is to NOT use them. There - was that so hard?

One star is way too high a rating for this company. I wouldn’t put my worst enemy in one of their cabs. My wife was visiting from out of town and a security guard at the Q Center called and gave the exact pickup point. The driver screamed at her when she hadn’t seen the cab in 15 minutes when it was only 3 minutes away. Then the driver screamed at her for not knowing where she was. Then the fare was only $6 she gave him a $20 and he said get out and I’ll pull up and give change. Fortunately she said she would wait for change. He was most assuredly going to pull out with her change. He was so rude and obnoxious she was crying in her hotel room for half an hour later. When I found out about it I called their dispatch and on three calls was told they would put me they to a supervisor and was simply hung up on three times.

Good

I should have read the reviews before booking a ride with Ace. The only reason I didnt uber was that I was unsure I would be able to get a ride to the airport at 5:45 in the morning. I booked a ride with Ace the night before, and to my surprise in the morning, the taxi wasnt there. I call the driver 10 minutes later, and was told he would be there in 15 to 20 minutes. At that point I canceled the taxi and had to drive myself to the airport. To be honest, I fully expect to have to dispute charges on my card for the canceled ride. Buyer beware

They got a nice companies to work for I will always recommend friends of family to work there

I have used this taxi twice in 2014 & find it very reliable and clean, and the drivers were very courteous. The first time I needed an early 5am pickup to Cleveland airport & they were on time and I had no problems. Both vehicles were large & comfortable. I definitely will keep using this service in 2015.

The cab actually arrive on time to take my wife to the airport, so t that was good.Just a special t thanks to Ace Taxi for making sure that the driver was a chain smoker.. it sure is nice being stuck in a van that is smoked in and having a tray full of ashes really adds to the ambiance. Luckily it was raining so opening a window was out of the question... How lucky can you get?!But the good fortune continues, she will have the pleasure of smelling horribly all day AND. The people around her will get to enjoy her aroma as well. Her ride got better because she was able to give the driver money, I bet that felt so good and a little sad at the same time because Im sure the cost of the fare was not nearly enough for the experience.AND maybe they need the extra money so they can put printer paper in the machine, but who needs a receipt for a cab ride to the airport to turn in to their company.Swell job Ace.

I scheduled a pickup at the airport, and they confirmed via text they were on their way. Called the driver when he was late, and he said it was 5 more minutes. 15 minutes later, I tried calling again--no answer. No response via text. I called dispatch and they said the driver picked up somebody else. Dispatch offered to send another taxi in 15 minutes (well over a half hour of waiting at this point). I just went with Uber. Uber is soooo much better service.

I have only road with this service twice but never again the drivers pressure you to give them cash instead of using your card and are aggressive on you tipping when they feel like you owe then for doing you a favor by driving a cheaper route.

Called to schedule a pickup to take myself and 3 other adults to the airport. They sent a van (which is what we requested). We did have to get a little creative with all of our luggage but the driver was on time and helped us fit all our luggage in the vehicle.They were on time, helped us get our luggage in the van and helped us unload at the airport.Service date: 10/12/2014 @ 6:30AM

Some of these reviews scared me off, but I needed a taxi at 3:15am and there arent a lot of options. I was extremely impressed with the dispatchers, the whole text notification system they have set up, and the ride itself was prompt and pleasant. I called them again at a more reasonable hour for the return trip, and everyone was equally helpful, prompt, and professional. Its good to know there are dependable cabbies even at that ungodly hour of the night when the trains and buses from NYC all happen to arrive in Cleveland.

IF I COULD GIVE NEGATIVE STARS I WOULD.REPORT THEM TO BBB AND LOCAL REGULATORY AGENCIES.HORRENDOUS & INHUMANE SERVICE! DO NOT USE!I am on crutches with a broken foot, informed driver of the same in advance, he arrives and REFUSED to OPEN THE CAR DOOR FOR ME!!!!!!!!!!I called company to complain and supervisor #551 Autumn informed me that drivers do not have to open the car door. HOW WOULD YOU SUGGEST I ENTER THE CAR IF I AM PHYSICALLY UNABLE TO DO SO?!At some point, doesnt humane thinking set in? Not for this company.

My cable driver was right on time, and when I said which BMV I was heading to, he recommended one that would cost me a lot less for the ride. He got me there and back on time, and was really patient when my errand ended up taking a whole lot longer than planned. He still waited the whole time. An interesting guy. Would absolutely recommend.

Absolutely despicable. An international client used this service from Cleveland airport to our facility with no problems. When it came time to leave, she scheduled a pick up by calling. They schedule appointments using an automated voice.She scheduled an appointment for 5 pm and they bailed on her. After scheduling a 2nd appointment, they cancelled again.This company is unreliable, unprofessional, does not confirm appointments, and makes no attempt to contact you if they have to cancel or reschedule.

This place is horrible. I called to order a taxi and they dispatched on time but the driver cancelled on me and nobody called to inform me I called back and they sent me another driver but he called and said he was outside but the jerk was not there. I asked if he had the correct address. He gave me my address and everything. He lied. He then called the manager to say I never shower up but I was in the same line as the manager. He got caught up in the life and just hung up on me and his boss. I was then transferred to a supervisor. Supervisor personally promised to find me a can in 15 minutes. Im to this day still waiting for his call. Dont waste your time and money.

Called last night to get a cab for 4:45am this morning to go to the airport. When 4:50 came and they were not here I called only to find out they had no driver and didnt have the common courtesy to call and did not even seem to be bothered. You guys were recommended by my mother-in-law but I will tell her NOT to recommend you guys to anyone.

They will have you waiting for hours and no response. They will say no ones available, when they have drivers picking and choosing where theyd like to go. This is why Uber and Lyft are taking over. Get the Memo..

I must first say that the cab driver was wonderful and I felt badly for him. I called for a taxi from this company an hour before I needed one. As Im on hold to get a dispatcher, I noticed and clicked on the reviews. To my surprise, they were bad ratings. The dispatcher came on and I told her there were terrible reviews, but I would give them a chance. Well ladies and gentlemen, Im sorry to say, they lived up to their bad ratings. The taxi was 35 minutes late and I had 15 minutes left to catch my chartered bus ride out of town. The driver told me there was no one really available to fill the order, plus the weather made it difficult to get there. To me, the dispatcher should have said that and give the customer an option to take a chance. If it was just a casual ride to get to someones house, fine, but I had a connection to catch. So for this, I say shame on me, but NO MORE!

Absolutely the WORST!!! Made a confirmed reservation a week in advance for a wheelchair taxi that they advertise they have. Called 3 hours before arriving to re-confirm...assured taxi would be there. Arrived at airport, no taxi. Called Ace and was told they would TRY to find a taxi. Stranded at the airport. Called WESTLAKE Taxi. Fortunately, they sent a taxi immediately. DO NOT USE ACE TAXI..HEARD NUMEROUS COMPLAINTS FROM PEOPLE AT HOTEL AFTER OUR EXPERIENCE.

Back in 2007 I called them to take me to the Amtrak station for a 7:00 am train. When I called, I answered all the questions asked, but the next morning no cab. I called and they said they didnt have all the info. When I told them they didnt ask, the person said, It should have been natural. They even addressed me as maam (Im a guy). By the time the cab showed up and got me downtown, I missed the train and had to take a Greyhound Bus to get home in time. I asked for an apology and to reimburse me with no response.

Im not sure what happened with the other people on here but I had a very pleasant experience.. I scheduled my ride the night before and got confirmation.. The next morning, my ride arrived on time. The driver had great customer service and got me to work on time!! I didnt have any issues and I would use the service again.. Thanks..

Tried these idiots as Americab Clevelands line suddenly went out of business and did not want to depend on Uber or Lyft for a ride to the Airport at 4:30 a.m. on a Sunday. Big mistake. Jerk texted me he was en route at 4:10 then didnt show up until 4:50 a.m. Of course no apology was offered after I told him how late he was. Nearly missed my plane. Next time I will make plane reservations for a later time and trust Uber. No wonder these Taxi companies who employ exclusively foreigners are going out of business. Cant happen soon enough.

Really wish there were a zero star option. Ordered a taxi the night before for 8:15 a.m., they called at 8:18 and said they still did not have a driver. Called back at 8:30 still no driver, 8:40, no driver, 8:45, no driver, 8:50, no driver, 8:55, no driver, 9:00, no driver and made other plans. Do not use this asinine company.

I only gave them three stars because it seems like they are trying to get better, and the drivers were all nice to me! But all of my other experiences with them, I had to wait 2 and a half to three hours for someone to pick me up, not good if you have to be somewhere immediately. What hurt me the most was a few months ago, I called them because my grandma was dying, and it was already late and I didnt want to get on the bus so I figured a cab would be quicker... I waited 3hours and had to call my brother to pick me up. Finally they called me (AFTER I cancelled the ride mind you) that they were outside 4HOURS after I initially called! I was already at the Suburban Pavilion and I had to tell him AGAIN I had cancelled... I guess it depends on the time and day, the past few days they were ready before I even was, and I had them take me to work... But when I had a modeling audition they made me late because I had to wait over an hour... so if you arent in a hurry use them, if you are, I suggest you call someone else!

I ordered a cab days in advance and I was still late to my appointment. My return trip I waited an hour and a half only to be told that they were still trying to locate a cab in my area. I ended up catching the bus home. I wish that I could give no stars

I work for a business that Ace install an actual box with a button to push to order a cab. The device sucks, just as well as the company cab service itself. The box was useless. It was no way on telling if one was on its way or where one is. Terrible sevice. Its no wonder Uber and Lyft is winning at the passenger game here.

Should be a zero star option. Scheduled a full sized van to pick me and my family up at the airport and they sent a car too small to accommodate us. When I informed the driver, he just rolled up his window and drove off. When I then spoke to the dispatcher, she said she would find a van and would call me back in a minute. 40 minutes later they call and ask if Im still waiting. Its also clear they are using an uninformed outside call center to take their calls. When I originally booked the van the call center agent read her script directions to me. She said inform passenger to go to carousel 6... What a joke of a company.

They always have delays n never pick up on time

Sometimes they come. Sometimes they do not. Enjoy the mystery.

Really horrible cab company. Called for a ride to the airport. Called back 25 minutes later and they still hadnt even identified a driver. Good thing I called or would have missed my flight, ended up driving myself. Trash, wish I could rate 0 stars. This is why uber crushes these bad companies.

I wish I could give NEGATIVE stars! This company told me the wait would be approximately 15 mins its been 2 HOURS!!!The cabs are allegedly tracked in real-time via GPS yet they cant give you pick up times! I was told told that the cab was less than 2 miles away over an hour ago! Called back to speak to a supervisor and it was excuse after excuse till they finally said the cab broke down on its way to me and no one updated the dispatchers!!!! WTF?!?!?!?!?!?!?!STAY AWAY FROM THEM AT ALL COSTS!!!! TRUST ME OR YOULL REGRET IT!!!forgive my tirade...... hopefully you can make sense of my angered emotionally charged outraged review. :-)Have a great day all!

I made an online reservation through their online system since getting public transit to Clevelands amtrak for the time it leaves is nearly impossible, and Ace advertises itself as a 24/7 taxi service. I made the reservation online the day before my departure to pick me up. I called 20 minutes ahead of the pick up time to make sure someone would be coming. I wait until after my time window is up (35 minutes later) and no one is there, and Ace Company didnt follow up. I called a second time and they said someone would be dispatched, and to call back if no one came. I called another 20 minutes again when no one again showed up, telling them I needed to be at the Amtrak station or I would miss the train. The dispatch operator told me I would be put on high priority and someone would come right away. They took ANOTHER 20 minutes to call me back to tell me they would be there in 15-20 minutes. I waited again, getting a fifth and final call when they should have been here, telling me they were on their way, and would be (yet again) 15-20 minutes. I basically had it at that point and cursed out the driver over the phone, threatening to call a different cab company. If my phone had not been freezing up, I would have gotten a ride from another company. The driver did eventually arrive (at 6:40 am when he should have been here at 5-5:20 am), and managed to get me to my destination. Had the train been on schedule too, I would have missed it. (Amtrak only runs through Cleveland once a day, so I basically couldve been stranded downtown). Had I missed the train, I wouldnt have paid for the cab.If anyone wants a cab company in the early morning hours, do not trust this one. Even with a whole days notice, they were 90 minutes late, and I nearly missed my train.

Dont waste your time. They made me miss a very important appointment. I scheduled the ride twice and they never showed.

This company is the worst if you have a voucher. They state that there is no car in your area. I thought the idea of a taxi company is to come to you when you call not when a car is in your area.

Horrible company! A driver got into an accident with my family member and gave her a hard time to admit guilt and settle. Its been years and she still hasnt received payment from the accident she had with them. Horrible to hit someones car and not pay for it even when its proven that you were wrong! I will never do business with this company..

Service is inconsistent. They used to serve my area for at least 3 years, then they stopped one day for unknown reason. Very confusing that online order still takes the unserviced area and actually makes the reservation. Someone called to tell me that my area wasnt covered anymore, but she didnt know or seem to care why.

Called for a taxi the other day, was told they would try to find someone. Never received a call back or a taxi. Another time ordered taxi ahead of time, and when it was time to be picked up they couldnt find a taxi to pick me up. Making me late for my appointment, because I gad to find other means of transportation.