Pick up was fast and efficient. The car was clean and just what was promised. The woman on exiting was friendly and super helpful with directions, getting me on my way and to my destination. Returning the car was much the same experience. Easy and fast. The shuttle driver was friendly and helpful, keeping us informed on estimated time to the airport. Couldn’t ask for better experience.

I love renting my vehicle from National. They are an experienced company who always place the customer first. Reservations, pick ups and returns couldn’t be easier and they have a great frequent rental program. I travel frequently for business and pleasure and my loyalty is with National.

Avoid at all costs. I came to the airport to meet my sister there and drive her rental car (through National) back to my house since she doesnt like to drive at night, her flight came in at 10:40ish PM. My sister had her rental car paid for prior to picking it up. We get to the rental area so around 11:10ish and the desk guy wouldnt let her take the rental because she didnt have an Ohio license... The worker was exceptionally rude to use and the same thing happened to the guy in front of us and he was very rude and not helpful or apologitic, he didnt even try to explain the policy to either of us. We ended up getting a $130 Uber back to my house and didnt get home until 1AM when we shouldve been home by midnight... Do not use National Car Rental.

I have a great customer experience with National Car Rental each time I use them. I rented two cars for my family trip to Cleveland and it was smooth as could be from start to finish. They have great pricing, great vehicles, and great service.

Very simple and fast process in the Emerald club to get your car. Probably the best rental experience ever. And I appreciate that they allow spouses to be additional drivers without paying any rip off fee. They have gained me as a long term customer.

Everything was so smooth! I arrived, chose my car, and got in. There was a good selection to choose from. The keys were in it and I drove it to the booth, and handed my drivers license to the gentleman. After a couple of questions I was on my way. From start to finish, less than 10 minutes total! Couldnt have gone smoother!

This National location at the Cleveland Airport is a joke!! The agents there are constantly trying to up charge you even as an Elite member. We will never go to this location anymore!! If there was a no star option, Id choose that! Weve given them too many chances thinking maybe it was just a bad experience that time, but no there have been several occasions where we were swindled! 👎🏽

My travel agent booked my car rental with National, and when I went to pick it up, the process was quick and seemless. I had the choice of 5 cars, so I picked a royal blue Jeep! It was in perfect condition, good gas mileage, and easy to drive. The return process was just as great, and the employee was friendly and thoughtful. Ill be sure to rent all my cars from National in the future. Thanks for your great service.

I work for enterprise myself in Atlanta and I love to recognize excellent customer service when I see it. Mary Anne was so informative and nice at the Cleveland airport during our rental pickup for a wedding. She explained emerald club, showed us the layout of the lot, and even offered a free upgrade. Brian handled our return and was so awesome! Our flight had been delayed 4 hours due to tornados and he helped us find a solution with no hesitation! John drive our rental shuttle and delivered us safely to our destination! Great staff, great service! 5/5 ALL DAY LONG!!!

Great service. Shayne got us in a nice vehicle so we could be on our way as fast as possible.

From the moment you make the online reservation to returning the car, It is a very easy process. If you have to make a change it is super easy on the app. The vehicles are always clean!!!!

I always love renting from enterprise. They are always friendly!

My experience with National Car Rental was fantastic. The whole overall experience was so simple and fast. The staff at the airport was very nice and accommodating. I will recommend National to all of my friends.

Clean brand new car. Everything ran perfectly. Always rent from National, and the Emerald Aisle

On 5/9/2021, I entered the Executive area of the National lot at Cleveland Airport. I was looking for a comfortable SUV as I was about to drive over 1000 miles in 3 days. It was pouring rain and 36 degrees and I was wet and cold. The first SUV I chose had too many miles. The second car did not work with Apple Play. I was getting frustrated besides being wet and cold. At this point, the outside manager, Ralph, saw me and asked if he could help. Ralph saw my Emerald card and noticed that I have been a loyal National customer since the early 90s. He pointed out a car that fit all of my needs and I drove it off the lot.Thank you Ralph! You made what was becoming a negative visit to the National lot in Cleveland, OH and turned it into a great experience because of your great customer care, service and smile!!

I have used the Emerald Isle with National for many years and have always had a great experience. This time I was disappointed that the car, which was the only one left in the Aisle at CLE airport at 11:30pm, smelled of cigarette smoke very badly; every time I got in the car it hit me. It also had a cigarette burn in the front passenger seat. I dealt with it as I only needed the car for a few days.

Always has the vehicle I special order for my rental and walking in and picking out any vehicle you have a normal rental is one of the best features in the car rental industry.

Great service at the Cleveland location. Ample car selections to choose from. Fast and friendly

From a month(May/Jun/2020) to this date, National at Cleveland International, has dropped my expectations!They never have cars on the Executive/Emerald lot, and if they have they are all worn, with a lot of miles, and filthy inside and outside. Where is is your commitment of cleanliness?

Worst experience I have ever had with a rental car company. Even though I had a reservation they were unprepared and took over an hour and forty-five minutes to get a car ready for me.

National is the only car rental we will use... great team of people!

I had a good experience and the customer service from start to finish was excellent

Always so easy. They gave me Emerald Club Elite status based on my Hilton Gold status. So I can jump in whichever car I want in the Executive or Regular aisles and go. Returning is just as easy. Pull in, leave the keys in the dash, and they email the receipt. Grab my luggage and hop a shuttle right to the departures area.Ive also earned 4 free days, so when I travel for non business purposes I can use that award!

I travel for work and National has been great! Meredith in Cleveland was especially helpful when I needed assistance.

I had issues with my extension rate and the store manager Moe was so quick to resolve my issue and then some ! Awesome experience .

I always use national! Theyve got great cars an trucks!

Best Rental Co on the planet hands Down

Check in was horrendous service agent was horrible to say the least, check out was perfectin the future as a emerald member put sign up to tell us to right to vehicle, the reservation clearly stated go to counter.

No problems, friendly service, met expectations for clean safe car. Thank you!

Quick check in Friendly service.

I love how y’all make me and my family feel like we all family lol. Thanks for everything!!!

Great service, friendly helpful team & a clean car!!!!

There seemed to be lots of nice options in the return area. Those were moving very fast. I had to opt for the lone pickup Classic Ram 1500 4x4 due to the inclement weather.

This car reeks weed and cigars. Its almost like there was weed left in this car

Highly recommend National at the airport in Cleveland, OH. Had a last minute change in reservation and the lot and counter staff couldnt have been more helpful!

Customer service was amazing as always! I will always choose National! Thank you!

My car was very clean and ran great. National is a great company since they make it very easy to travel (bypass the counter directly to the lot and then chose from a variety of available cars versus one specific style). Great operation. They also make it simple to leave the lot with just showing your drivers license and done!

Quick, easy rental car pick up and drop off experience. Make sure you sign up for Nationals Emerald Club online before you book a rental.

Dont know if it was a spray on the floor mats but when I turned on the heater for the cold morning, my eyes started to water because of the scent. Looked for a scent device that are in some cars. Wow this scent was over the top.

Excellent service. Speedy and very friendly. Prices has definitely has increased more than I would like to pay or have been paying in the past but after 15 years plus of doing business with them, I wouldnt use anyone else. Thank you.

Emerald experience at Cleveland airport is as simple as it could possibly be--walk to a great car, get in, drive off.

They take care of their customers!

Pretty easy -- in and out

Very pleasant. Easy check in.

Car looked very bad interior smelled and front bumper had a scape as if someone had hit it..Not up to usual standards.

Overall good customer service experience. Car was not clean though (bug splats on front of car & a few on windshield..and mud splats along sides of car). Bird poo too.Milk stains from baby seat in back seat (I know what this looks like cause I have two toddlers). Car smelled normal. Seats were clean besides back seat. Car runs and drives good. Other than the few small things Ill give it 4 stars.

The Cars are always in good shape but it would be nice if the windshield inside would be cleaned.

Everyone was friendly and helpful

The Emerald Aisle Perks are glorious. I purchased a Midsize rental and got a very nice upgrade to a Voyager. I was very satisfied with the service. It was as easy as picking out the car under your club rating and driving off. I was able to get the rental in under 10 minutes!Returning the car is easy too. Just drive it slowly past the antitheft road spike blockade and go to the parking line they flag you to. From there grab your luggage and hand them your keys and your done. They even printed a receipt on the spot so I could get reimbursed right away.Beautiful new and clean cars. Rapid access. Great Service, what more could you ask for?

These guys are amazing. Employees are super helpful and the car selection is the best. I am Executive Elite and have been to many National locations, this one is top notch.

The service person who assisted us at the counter knew his cars! He shared the features that felt would best suit my family after hearing about our plans.As always the return was smooth and simple. Much appreciated after a long day!Thanks again !

Originally had to change out my first rental because the oil lamp light came on while I was driving it away from National. I ended up returning it for an exchange without any issues. I had a 8 hour drive ahead of me so I definitely needed a reliable car!

I rent most every week at the Cleveland Airport location. I am an Emerald Executive Elite status so I can go to the aisle and pick my car. There is a gentleman in the booth there ( I believe his name is Dallas) who always helps me find a car that has the navigation working. He has actually gone and found a car for me on a couple of occasions. He is always helpful and cheerful.The staff in the Exit booths are always cheerful and helpful as well, most often double checking that there is a snow/ice scraper in the car and asking if I need directions.I always rent from National as they seem to have nice, newer cars and very helpful staff at Cleveland Airport.

I rented a car at Cleveland airport recently. All aspects of the rental went very smoothly. The car was a brand new Chevy Malibu. Checkout and return were both quick and easy.

I really like working with National. I have not had any problems! I love the emerald aisle and i travel so much I am in the executive program now. The cars are in good condition and the service is fast.I dont like the deposit required for Georgia resident rentals. Sometimes I am only home on a weekend so I rent a car to get to and from the airport and have to provide a $250 deposit for a $100 rental.

It was OK but worse than average.

Car Selection not very good. all foreign cars. with no options.

Hands down best rental company yo deal with

Ralph worked the lot and he was the Best! Very helpful. Great customer service. Found an excellent SUV. Easy to Extend for extra days online or via phone call and to drop off early in the morning. National prices were less than other car rentals along with giving me the ability to upgrade.I love National and always check their pricing first.

Normally I have positive rental experiences with National. When I picked up the car it was dusk. I walked around and noticed nothing damaged. I drove the vehicle for two days and hit nothing. When I returned the car (during the day, bright sun) the lot attendant meticulously inspected the vehicle and magically found that there was a piece of plastic pushed in at the bottom of the front bumper. I will be irritated if I have to pay for the repairs to something that I know I did not cause. Make sure you inspect your vehicle closely before taking it.

Customer service was great but the car smelled rancid on the inside I had to stop on my way to the hotel and get air freshener just to be able to drive it.

National has been great to do business with they go out of their way to make sure its easy for the customer unlike some of the other car rental services keep up the good job thank you National

I travel almost weekly and use National Rental Car exclusively. I am pleased with the service, perks and car selection. I wish they would impose much stiffer penalties for smoking. I am tired of picking up rentals that reek of pot.

This is a 4.5 star review. Agents always friendly cars are nice. Facebook messaging really helpful.

The Staff is very friendly and helpful, as well as they go above & beyond to meet your expectations when renting from National.The company I work for has an account with National. All employees are in the Emerald club. Being a club member gives you the opportunity to upgrade & select your vehicle with no questions asked.I like dealing with National, its a great car rental company.

It always is an enjoyable experience renting from National. So easy and never any issues. Always nice vehicles.

Consistently able to get good performing vehicles, most times my preference for Nissan Altima, which has one of the best driver assist functions & highest fuel efficiency.

This place is a SCAM!! Charged me $350 for a one way, ONE DAY drive from cleveland to atlanta. Charging by per mile when I selected unlimited miles. What a joke

Nationals Emerald Club is the best, walk straight to row of cars, pick one and go. I love it! I had the opportunity to drive a 2020 GMC suv, great on gas, very nice. Thank you for being the best part of my trip to Cleveland, OH.

If you’re an emerald club member, National has the easiest car rental experience, bar none.1. Reserve a car online or via the app.2. When you go to pick up the car just walk directly to the cars area (bypass the counter), pick any car from the emerald aisle, get in it, drive away and show your ID to the attendant at the exit gate.3. When you return it, just pull up to the return area, an attendant will scan your car and welcome you back. That’s it. You’re done.

The best rental service around

Rented clean car, easy Emerald Isle selection of car and love being able to bypass the front desk, did the drop off during early morning hours, found kiosk and dropped off keys and got on one of two waiting shuttles to the airport,

Cleveland National Car Rental Center provided exceptional customer service on the check in and return of our rental car. In spite of limited number of cars on site, Mo was especially helpful when he found us a car to fit our familys needs for the week. Then, Malinda helped smooth and expedite our return on the other end. Two great people on the team in Cleveland. Thanks to both for their helpfulness and customer-focus.

Very good experience, from picking up the car, through to dropping vehicle back off at the rental agency. Each person that I dealt with at National, was very professional, and eager to help. The car was clean, and well maintained. I would certainly recommend the National team at the Birmingham, Alabama airport.

There were only 3 cars in the Executive Elite section when I arrived, so it was disappointing that there wasn’t much selection. The car was fairly clean but the dashboard was dusty and hadn’t been wiped down.Also, this location is only open until 10:00PM, so I rented from Avis (open until Midnight) the next 2 trips to Cleveland.

Normally fantastic. I had to wait 45 min to get a car I previously reserved

Super easy

I don’t understand why any business professional would rent with any other company than National. It’s like new car shopping in every city in the United States. Leave the airport get in a car and leave. Easy as that.

As a member of the Emerald Club, both personally & corporate, we rented a car for our week long vacation in Ohio. Service at the airport was non-existent to say the least. When we checked in, we were told to go to the parking lot, and someone would take care of us from there. We waited at least 15 minutes, nobody to be seen. We finally went back to the service desk inside, and they finally came out to get us a car.Three days into our trip our car starting acting up, chugging anytime you went over 30mph. We called the rental company, their first reaction was that we had to drive the car 30 miles away to get a trade in. When we explained that the car would not make it that far, they finally relented and said they would come tow the car. BUT, we had to find our own way to the rental place to get a replacement. Their response was to grab an Uber, or a taxi. We tried explaining that we were in a very rural community, where those luxuries dont exist. We were told that was our problem, if we wanted a new car, we had to find our own way there. They would not bring us another car.When we finally managed a ride to the nearest rental location, they had no clue we were coming. After another hour of discussion, they finally gave us another vehicle.We lost an entire day of our vacation and almost missed my stepdads 80th birthday (the reason for our trip). Highly disappointed, to pay over $400 for a week, and receive this kind of service...as a travel scheduler for the company I work for, I will be rethinking our Preferred Vendor for car rentals. I dont want my technicians to experience the same service as we did.

Hands down best rental experience ever. I thought it was just that person on the counter Sunday night who very kindly upgraded my car to premium car for a decent price. When I took the car is was half a tank I brought back 3/4 full. On way returning the car I confirmed with the lady it was only 1/2 tank she says it was charged out for a full tank. Mo the manager was close by came and asked what’s wrong when I explained he was right on top of it and adjusted it on the computer no issues what so ever. I was flying in and out 3 times that month for that I booked all three visits with national. Great team and customer service

The rental experience at National in Cleveland, OH, was excellent. The service was quick and efficient. My experience was smooth and hassle-free. National has been a favorite of mine since I started traveling and they havent disappointed me yet. Their customer service is second to none and their people are the true gems of the organization. If you want a quality car rental experience, rent from National.

Great service..

AWD car did not like Highways with worn impressions from heavy traffic.Not sure the car is set up correctly. It would wander. Tire pressure was much higher than required by instrument panel checks. Overall nice car if they could correct the AWD reactions to the road surface.

Cleveland Hopkins Airport Car Rental Center and Service is excellent. The service reps Listened to my needs and were able to provide me with the rental that best suited my needs for our vacation. Every time I rent from this location, the cars are clean, well maintenance and it is easy to make exchanges if needed. The customer friendly staff is the best I have encountered at National. I wish I lived in the area and could rent from them all of the time.

My recent experiences with National airport outlets in Albuquerque and Columbus have been extremely positive. Employees are empowered to solve problems and everything runs very smoothly. Plus I’ve gotten some sweet upgraded rides at intermediate rates, just because. National is earning my brand loyalty by doing a great job at customer service.

No Executive Elite isle car selection. The Executive isle was full of mini vans and terrible Dodge mini crossovers. I tried driving out with my upgrade if available which entitled for the status (there were plenty of vehicles there) and I was told I was going to get charged $60 a day for an upgrade, so I had to back out of the gate and waited a half hour until the finished processing a Jeep Renegade

Rented a Jeep Compass at National and it was great. Had backup camera to make it easier to drive, was comfortable and the experience was easy and quick. I preregistered so all I had to do was go to the emerald lane and pick a car or SUV. There were many to choose from, most with out-of-state tags. I picked a neutral tag from North Carolina so no one would be mad at us driving in Ohio with a Michigan tag! Return was easy. We just dropped it off before hours and walked to the shuttle bus to take us to the Cleveland airport and we were off on our return to Florida. All in all it was a great trip with a great car.

Love renting from National Car Rental. Being able to pick my own car is always a treat. Love being able to skip the counter. My husband and I just rented from the airport in Cleveland. The rental shuttle was crowded and my husband was dreading having to wait in line - I showed him the way to the Executive Aisle and off we drove! Never had a problem with renting from National.

Overall the process was fine, but it defeats the purpose of being able to Pick anything on the Aisle when the aisle consists of 30 minivans and a subcompact. I honestly switched to National because I was tired of other companies upgrading me to an SUV or Minivan. Likewise, this wasnt a one time deal, but on both occasions renting from this National its been the case that you could have anything you want as long as its a Dodge minivan.Ive rented with National consistently for business for years, but for my next 3 trips out here, Im going back to the regular crapshoot with a different car rental agency and hopefully dont end up in another horrible minivan.

My rentals are thru a corporate account from my employer on a regular basis. I recently got into an accident and the service that I received from National was amazing. They got me a tow truck and this driver had to drive 75 miles to pick me up and 75 miles back to the airport to get me into another rental. It was after midnight and National customer service had to work hard to find me a road service person willing to drive all those miles. considering the distance and time, I was thrilled and extremely happy and satisfied with the service they provided. I recommend National to all my friends and family and advice them to always go that extra mile to check the coverage on the car insurance.

Pick up and return process was simple and fast (we were in Cleveland, Ohio). The employees were courteous and helpful. I LOVE being part of the Emerald Club - I paid a low rate and got a very nice vehicle for our trip. I will use National Car Rental in the future!

If you can become an Emerald Member do it. Getting off your plane, taking a quick shuttle over to the rental car lot, walking directly to any car in the selected aisle, scanning the QR code on the keys, going straight to the gate, and then leaving makes the stress of traveling so much easier.The drop off and pick up are incredibly easy with National. Anyone can sign up for Emerald Club that makes it even easier. The staff at the Cleveland Airport location are always friendly, fast, and helpful.They almost always have a good selection of cars and on really cold nights, they have a few of the cars already warming up so you dont get so cold getting in. A very nice touch.I will continue renting through National and will recommend them.

Quick, efficient and painless. Emerald Club makes using National so easy. Getting in and out is a breeze..... once you find the rental car place. The Rental Car return at Cleveland Hopkins is a maze to get to. I had to go through the terminal to finally see signs directing me, good thing I was early. National did their part, the airport and transportation too and from was the only challenge. 5 stars reflects National NOT CLE, they would get 2 stars at best.

Awesome car! Walked out to Executive Aisle and jumped into a 2020 Camaro. Very clean and fun to drive. National is the best!!!

I have been renting from National Car Rental for the past 10+ years and I am extremely happy with both the cars available and customer service. I travel 40% of the time for work and we have a few options when it comes to rental cars but I feel National has one of the best loyalty programs and if you have any issue they work with you to clear it up quickly. They care about the customer which is kind of a rare things nowadays and even though I only had one issue during this time it was taken care of immediately.

Last week I rented a vehicle with National and once again the experience was great! Being able to just walk to the car of my choosing, because Im an Emerald Club member is a great option that they have. To become an Emerald Club member all you have to do is create a profile online and you can view all your info from your computer or like me from the app.I was pleasantly surprised in Cleveland when I asked for a truck that was a part of the Executive fleet and the team member Ralph said he would give me the free upgrade. Its experiences like these that will keep me a part of the National family whenever I need to rent a car.

As always, The National team does everything possible to make sure my travel experience is effortless. Routinely accommodating my ever-changing and often times last minute rental car needs !

I thought I was a forever Enterprise customer until I used National Rental Car and they changed. the. game. If you hate waiting in lines, love discounts, and want a reliable company, use National. Their “Emerald Aisle” program lets you skip the line and use an app on your phone to check out. You skip all of the unpleasant parts of car rental and it seriously has converted me to a National customer for life.

Nationals Emerald Aisle works like a charm. Every time I travel and need a car, I choose National. I dont have to wait in line--just head to the lot, pick a car and head out to the gate. Its that easy. And check in is always quick and easy.

Exceptional service upon arrival and during the duration of the trip.I experienced a flat tire due to a road hazard , had to change the tire, put the spare on.. and return the vehicle to exchange it for a different one.Jorge at the Cleveland airport location and the call centre representatives were first rate!