Friendly and efficient. Always quick to help.

I have had an amazing experience with your agency. Andrea has been awesome and very helpful. She returns calls and responds to emails in a timely fashion and is always pleasant. Thank you for having an amazing team.

Although Ive found the women (just the women) Ive interacted with here to be professional and honest, overall my experience is one of dishonesty and arrogance and questionably illegal behavior by this office. I was signed up without my consent or even notification for some kind of renters insurance or whatever, at any rate it didnt even apply to me as I lived in a fully insured property. I was told (by a male) that it was to save me money (but apparently none of my business). Worse though, my vehicle became disabled almost a year ago and I was unable to renew its license. I still kept paying insurance on it for 6 months or so, thinking I could get it repaired and licensed. Finally I suspended my insurance and shortly thereafter my car was junked. A few months later I noticed a charge on my checking account from Allstate. I called to complain and (a man) answered and informed me it was my reinstatement fee. I did not request reinstatement as I do not own a vehicle. He explained to me that in the state of Ohio you must purchase auto insurance if you have a drivers license even if you dont own a vehicle. I highly doubt that. Anyway, I told him to cancel my insurance and he said Ill put in a request for your policy cancellation. Today I received another bill for my policy. I guess my request was denied. Also, online, I cant review any of my policies or history. They do nothing when I select them. Would not recommend this outfit as they are now at all. And, by the way, Im a male and not just an angry woman as some might unjustly think. I just appreciate professionalism and honesty, and I expect it. Just pointing out gender so you know with whom youre speaking.

As a customer who has never needed to use his insurance policy, it was refreshing to know that when I had an insurance claim, the level of care and customer service was prompt and professional. All of my questions and concerns were answered. I was at ease with the situation knowing that it was being handled properly. I recommend doing business here.

I had a TERRIBLE experience dealing with Tanya D. Howard-Graces homeowners insurance agency. Ive had an homeowners insurance policy with Grace financial for approximately ten years now. On (3) seperate occasions when I filed a claim with Tanya D. Howard-Grace/ Grace Financial, all of them were mysteriously denied with an insubstantial explanation. On my most previous claim it was denied immediately, even though I had apparent visible windstorm damage. I filed a complaint with proof that Tanyas agency preferably (Mandel McCrainey) were being bias and dishonest in regards to their examination of my roof (they had old photos attached to my new claim- from a previous claim that they denied). After I filed a complaint in relations to this incident. Christopher Frost, (whos their boss!!!) ***(who was EXCELLENT)*** followed up with my complaint, he addressed my roofing matters/issues, re-opened my claim, investigated & expedited my claim and ensured that services were rendered for my roof. Tanya called me after the complaint was filed and offered assistance, only because she was aware that I had reached out & spoken to the higher-ups to get things done right & ensure that I was treated fairly. Im currently in the process of finding a NEW AGENT. Tanya D. Howard-Grace/Grace Financial receive👎🏽👎🏽from me!!!!! Thanks to CHRISTOPHER FROST😊👌🏽👍🏽 doing his part- ensured me that theres hope for loyal customers/clients such as myself that may have been treated unfairly!

I was with this Agent since 2001. Great service, friendly and professional. You cant go wrong with this Agent!

Tonya was so helpful and polite! Made the insurance verification super easy!

Absolutely wonderful always a pleasure to have contact they are always willing to help you any way they can you cant go wrong with them

Imon B at Cleveland Heights office was very helpful and Greatly appreciate ,Thank you Imon

Good customer service

Payments is still to high