Connor was so helpful with my last minute requests. Super customer service and I would for sure recommend!

I’ve used U-Haul multiple time and have enjoyed the convenience, efficient check-out/in, and overall good customer service. Not one of those descriptions apply to this location. When checking out the truck, the service rep could not answer any questions about checking the vehicle in after hours. When I returned early, the same rep was equally in helpful. After checking my text I was able to work through checking in my vehicle. At that point I saw the final price and the rep had charged me for safe move, a dolly, and moving blankets. I received none of these items. They were not disclosed to me when I rented the vehicle. When I asked the rep about this he told me I needed to call another UHaul dealership to get it fixed. When I called them that said that they had nothing to do with the Freeport location. They recommend that I call 1800UHaul. Have been sitting on hold for 45 minutes. This has been the worst Experience I’ve had with UHaul. Clearly this is a location problem. I would highly recommended avoiding this location.