This store has the worst customer service. I have a Duracell motorcycle battery, which has given me numerous issues. I brought my battery ( which was under warranty) to this location for testing. I told the representative that after 3-4 days the battery is dead. The store tested it , tells me no issue with the battery. 2 weeks later I am @ this store again for another battery test on the same battery. Now this being my second time with the same battery issue, the representative informed me if this happens again, we will exchange it. He told me this because the expiration on the battery warranty was approaching. The battery failed again. 3rd trip back to the store for an exchange. I was told no exchange , because I couldnt remember the employee s name who told me of the exchange circumstances. This is beyond pathetic for customer service. Garbage batteries that they will not stand behind.. it should have been exchanged on the 2nd test. I am confused on what is worse, not honoring your warranties, or not honoring what an employee told a customer. I will be filing a complaint with the BBB.

Helpful and decent array of batteries if gotta have one now

Thanks for the friendly customer svc. They had the cell battery we were looking for and installed it quickly. Glad they dispose of the old battery.

Thanks for replacing my watch battery, great service and friendly service as well. 1 year warranty is an extra Thanks again! GOD BLESS YOU ALL.

The sales representatives were knowledgeable and extremely helpful. Would recommend this place to anybody.

The knowledge and professionalism of the staff there is uncanny. Since you open that door theyre greeting you with a smile on their faces making you feel at home. The knowledge that they possess in batteries and the availability of them is nice! Definitely a place to go for any battery purposes. They have a great variety of products from small batteries to car batteries and more. Thank you for making my shop experience here one to remember!

My FOB battery was replaced. I checked my owners manual for how to do itI have to read my manual again. The staff even suggested a locksmith to get help at.

Great service and prices were less than competitors. Staff was friendly and the job was complete on time.

Highly recommend these guys, they are very helpful! Only wish they had a store closer to me.

I purchased a car battery online that offered in store pick up for a discount. Upon arrival I was greeted and asked if I could be helped. They had my Item ready and was able to refund the core charge to the card immediately. Overall fast and friendly service.

Nick was very attentive and made certain I got the correct battery at the best price.

Reasonable prices, found what I wanted and they have warranty.

They are awesome even though my baby sisters watch couldnt be fixed

The moment I walked in I was greeted with pleasant employees. I appreciated the kindness on such a hectic day. Fast service and the gentleman gave me good information for future purchases.

Mike has been very helpful. Took care of me. Needed a battery for my mobility cart. He tested the charger and had to replace the batteries. So nice to deal with people that know what they are doing. I would highly recommend this store.

Very helpful staff. I feel sorry for the two gentlemen manning the store. Not only are they selling batteries and bulbs, but they are also helping customers troubleshoot what they carried into the store. They handle a tough job with grace and good humor.

I highly recommend this location of Batteries Plus Bulbs due to the friendly, professional reception and service I received from Chris and Nick! I am not tech-savvy, but they were patient and informative...A very pleasant experience!!

Associates very helpful.

The guys at the store are knowledgeable and quick. We came in to change out an iPhone battery. While we waited, which was not long, they were kind and helpful with other products.

Busy but the staff helpful. Would suggest this too anyone.

Good batteries. Decent service

Great service! I was in and out with a battery change for my keyless entry. Thanks gentlemen!

I just had 2 of my key fob batteries changed by Austin at Batteries Plus. I give Austin 10 stars. After working with him I will never go anywhere else to have any batteries changed. He was so very genuinely helpful, knowledgeable and kind. He even helped me with several questions that I had about my key fob. Hes the best. Batteries Plus hold onto him. He definitely got my business for you from now on. Thank you.

Good service I will return soon.

Very helpful service. Installed my truck battery and was able to get my key fob battery replaced. Pricing was OK as well.

Finally able to find a battery for my watch. Associate very helpful and quick.

The sales clerk did not want to replace battery in my Iphone. While standing in line behind another customer, On 7/2/2020, I heard the clerk say my name to his coworker asking if he knew I was coming in. When I heard my name I let him know it was me. Needless to say, he gave an excuse my phone was bent and could not have the battery replaced. What’s strange is that I had taken my phone to a batteries plus in Nashville The day before and was not told my phone was bent. The clerk convinced his coworker to tell me my phone was bent. I am not sure why he didn’t want to replace my battery but luckily I found a store that did.Also I had my screen repaired in the same store a few months prior to this. The African Americans guys had no problem repairing my phone.

The store employees were very helpful and knowledgable.

This place is awesome!!! Thought I had seen every battery known to man till I found this place. They carry just about every battery and battery accessories, and if they dont they can order it. I have tested their technical knowledge and every time they actually teach me some thing new. If ever a doubt ask these experts. They have the knowledge, the product and the time. Great service with a smile. Love this place!! I highly recommend this business.

Really excellent customer Service.

Great place

Great service. Very nice!

Always good.

Covid 19 compliance. Very nice and professional staff.

You have out standing employees that work there keep on smiling and do a good job

Staff too busy to greet me while waiting my turn. Left after 10-15 minutes waiting and no one ever said hello.

I was able to get my battery and have it installed quickly. The associate was extremely nice and very helpful. I will 100% be back if I need anything in the future. Thanks so much!!

The person was rud he came quickly and said we dont sell the items for that phone. The reason I went to that store is I was helped by an employee that took the time to try other items until one item worked with my phone. It continues to work after over a year.

David is amazing. He fixed my special sons iPad!!! He truly is the best!!!!

Good price excellent service

I went in to have my phone screen fixed and was told to come back the next day when the tech would be available—also told the best thing to do is to schedule an appointment online. Understandable. I scheduled an appointment.I arrived a few minutes early, and was told the tech was in the bathroom. Strange information to receive as I waited. The bathroom door is right by the front counter— I could hear the toilet paper being unrolled through the wall. It was a bit awkward.A good 7 minutes later, the tech comes out, looks at the phone and responds by saying: “I don’t feel comfortable fixing your phone and I have another customer’s phone to work on today that will take 3 hours. I can’t help you.”Just a recommendation for customer service—don’t make any customer’s needs less important just because you have a lot to do. There’s a better way to phrase things. And if you have a job that will take a significant amount of time, maybe you shouldn’t have time slots available for appointments to be made.After gathering my thoughts, I went back in to voice my complaint and suggestion to another worker and was told “sorry, there’s nothing we can do about it, he’s our only tech.” I left annoyed and frustrated. Won’t be going back.

Had to get new battery for my home phone and the clerk was very knowledgeable and friendly. Great service.

Battery change in iPhone. Easy to make an online appointment (saved$10). Service was fast and informative.

Great. They Make You Feel At Home.

Extremely friendly and professional staff. Replaced an IPad battery and now works like it should.

Had a great experience here. Sales person went the extra mile to get the weird little blub I needed to make a lamp functional. Price was fair and came quickly.

Do not call them? They are incoherent, or asleep at the wheel! They are totally not paying attention A. To the time of day. B. To the fact that they do not listen to anything a customer has to say. C. If you like dealing with Stupidity!! I urge you to call them! It will hurt your head, you get what you pay for!!!!

Needed a replacement battery for our home alarm system. Bought online for pick up in-store. The store called me when my order was ready. I brought the old battery for recycling and when I arrived, the staff realized I had selected the incorrect terminal size on my replacement. They quickly had the correct size pulled and I was out the door in less than 5 minutes. Everyone was super friendly.

Staff was incredibly rude. Stopped while on vacation for a camera battery as I love the batteries plus in my hometown and was disappointed by how rude and short staff was.

Excellent staff! Will highly recommend! If they didnt have the answer they looked for it! Greatly appreciated 🙏😊

Extremely professional and quick ! Loaded and unloaded cores!

Great customer service ,handled me in timely fashion, recommended

Such nice people here! Really knowledgeable

They were able to order and get a battery for my honda fit within the same day. They also had the cheapest prices around for the battery. You just cant beat that type of customer service.

Dishonest, they do not honor their warranty. We bought two cell phone batteries with a lifetime warranty. After having them replaced several times because they were defective, we were told they no longer honor their lifetime warranty. They replaced them one last time and thats it. My wifes phone was ruined when the batteries plus battery blew up. Their only advice was to avoid using the cell phone charger in the car and never use the phone when it is plugged in to a charger. This company is dishonest and sells defective products at over inflated prices.

Very nice service here. They really fixed my phone battery right up. Nice place to go.

They really are professionals at this establishment.

I have to say, I had the best experience. Ordered battery online. When I got to store it was sitting there on counter waiting for me. Had a very nice man but it in my car. He was very very nice

Great experience! Ordered battery online. Had a very nice man install it in my car. He was very nice, friendly and professional. I will definitely recommend this business to my friends and neighbors.

Very professional friendly knowledgeable staff

Batteries Plus gets an A+ from me. They replaced my cell phone screen. Great work

I had a I phone that had a damaged digitizer. They were able to get me up and running in a hour. Looks great.

I took my phone there to replace the shattered screen. The tech guy was super friendly said it would take an hour. I came back and my face ID didnt work anymore. He took it back to look inside again and see what might be wrong, but found nothing. Told me to take it somewhere else to reset it. I went down the road to best buy where the guy told me batteries plus is not apple certified meaning apple locks face ID as it doesnt recognize the glass screen because it has to be calibrated. I went back to batteries plus to not such friendly customer service. I explained the situation and the tech guy looked dumbfounded as if he did not know you had to be apple certified (worries me that he tried to fix my phone, but didnt know something that simple). That whole experience wasnt that bad I wasnt mad just wanted a refund. When I asked for a refund a women with an eyebrow piercing came up to handle it while the tech guy took it back to change the screen out again. She told me there was still going to be a $20 labor fee to which I responded you didnt fix anything and wasted my time. I want a full $240.89 refund. She RUDELY replied He has taken your screen off 3 times now and we have to make a living, but if your okay living with yourself for that then fine. I did not reply and waited for her to finish refunding my card. All in all, if youre looking for a battery I would recommend! However, dont go there if youre looking for a screen replacement and avoid the women stated earlier. Both the men who worked there that day (6/16/19) were extremely kind and I appreciate them trying to fix my phone.

Everyone in store was helpful and knowledgeable (the Clarksville store) is super!

Scheduled an appointment to have my shattered iPhone screen fixed at 11 AM. I was out with a brand new screen at 11:25 AM. Fast friendly service. I will definitely go there again if the need arises.

Easy quick and convenient place for me to buy a battery at a good price

The salesmen in the store were very knowledgeable and helped. The only issue is I bought from the online store and received 10% off, when I arrived at the store I noticed the price for the battery at 10% less than the online price. Pretty deceptive to get you to buy online and then when you go to pickup and see you could have paid the same price by just going to the store.

I had a very pleasant experience:Very friendly, helpful and professional customer service.I ordered a car battery online. Battery was waiting there ready to be installed. They replaced my car battery with my new one in no time at all.

Great for batteries and bulbs of all kinds

Apparently good selection and name branded batteries in stock. But dont bother if you have questions and/or are looking for advice and expect excellent customer service. Mathew the sales associate displays the most unprofessional demeanor and certainly acted as though he rather be anywhere else. When I finally confronted him--after several eye rolls and huffs in response to my questions--and asked him if he was having bad day he responded that this was his normal behavior. His answer was greeted by laughter from his teammate. I would recommend buying online and/or discussing questions with a generic call center rep.Tim J.--also recommend some soft skills training for ole Matt. Theres no telling how many other customers are dissatisfied but simply chose to remain silent and/or not visit your store

Friendly, knowledgeable staff that made sure I had the correct battery for my specific vehicle!

They had just what we needed to get my car running back on the road again. Everyone there is awesome and Garfield (the cat) is really sweet

The guys there are super helpful.

I visited the store to have an iPhone screen replaced, which by all accounts, is a rather simple procedure if performed by a trained tech. The tech logged in and requested my full name, email, address, personal phone number, and an additional phone number for a friend or family member. When I refused to provide the requested information, citing the nature of the transaction, she reacted by rudely shoving the phone at me and stating that she would not be providing any services. The manager, Tim, backed up her behavior, stating it was needed for the warranty. I said I would keep the receipt in the event that there was a problem with the service, which he refused to allow. Additionally, the ridiculous process to drop off a phone to have the screen replaced took nearly a half hour, almost as long as the replacement itself. At no time did any employee apologize for the techs poor behavior, instead blaming the system. The system is no excuse for the poor behavior or the cumbersome, time-consuming process for such a simple task. There are too many other establishments in Clarksville that provide this service to subject yourself to the experience I endured. Dont waste your time...or patience.

Staff was very knowledgeable & friendly. Steven was the staff member to assist me. Even though they didnt carry a wide variety of streamlight (typically for law enforcement)...Steven ordered me what I needed & got it to me in a matter of 3 days. I was in & out in 10 mins or less. Ill def Be coming back.

Do not take your cellphone here they will not fix it....they will give u the run around...and be asses u are better off taking your phone else were if u want good service and a fixed product and i didnt even want to give 1 star but wouldnt let me post review without it

Great Quick Service

The gentleman that helped us was friendly and knowledgeable.

They always have what I need in batteries

Rude and said they couldn’t fix my phone because it was bent went to another place and they said it wasn’t bent and that it was a easy fix

Nice place to shop

The sales associate seemed real grumpy grouchy and was short. The store is in a bad location and only one way in and one way out....heavy traffic. I have NOT installed the new battery as of yet. There werected others cheaper at Home Improvement stores but I thought I would give them a try Only because it was Duracell. Needless to say....the only good thing about this experience was the company cat walking around the store

Very positive Nice young fellow carrried my new car battery for me.

Ordered a battery online saved an extra 10% off my purchase plus they had the battery the cheapest in town for my harley davidson !!!

Friendly staff. Quick service. Good prices.

Very nice and loaned tools

Very helpful. The gentleman that waited on me went above and beyond to help me with what I was looking for plus how to install the product I bought.

Customer service was GREAT!!

Garfield was fun. Excellent service at the right price.

Quick, easy, and friendly!!

Called and asked a question if they had an item. Got the persons opinion on the item instead.... Would understand if I asked for An opinion but I simply asked if they had a battery for the item.

They got what your looking for in battery an bulbs just a little pricier

Great associates, friendly and knowledgeable. Best prices and warranty around.

I called and asked for a certain computer battery. The man who answered said he would have to know what it looks like and would have to ask the supplier and then he hung up on me while I was still talking to him.

Ordered online. Went to store . Order was ready and waiting. Friendly staff and attentive service .

They are okay some of the regular employees are very nice I had an issue with one of the managers up there he apparently had a bad day or just doesnt know how to talk to customers in a nice way also the battery I was told that wasnt bad really was bad and this was done to keep them from honoring my warranty which only had a few days left on it very bad business practice!

Had my 7plus screens replaced -fast service, knowledgeable crew, no hassles-went back for a screen recalibrate and again, they were great! Thanks, Shane, crew and Garfield 😉

Vast inventory, and competitive prices.

Great price and great service

I have been coming to this store for about a decade mainly to have the power cells replaced in my watches and they provide outstanding services every time at a fairprice with no gimmicks, but I hope thestop recommending the watch repairservice at the Governors Square Mall,because their services are sub par !