Went here to get a rear main seal replaced on my 89 Mustang Gt. Tony gave me a day to drop it off and was able to get it back to me in a very reasonable time. Very satisfied in the work complete and will for sure return for anything that I dont have time to do or knowledge. Thank you!

Tony Kennedy always takes care of our vehicles. Friendly staff and great work.

Very professional!!! Very good price!!! I trust them whenever I have to bring my babies to them for routine checkup…the service is just awesome. Do yourself a favor, take your rides to them please because u won’t regret it.

Been going here for years. Best place to get ANYTHING done for your vehicle.Crew is professional and friendly. Bobby, in the front office, is a joy to work with.Owner, Tony, is the BEST. They do great work and are honest, reliable and upstanding. I wouldnt take my vehicle anyplace else.

Fast and reliable! Great customer service and prices for services needed! Check them out!

Prompt and good service. A little expensive. $100 for tire rotation and synthetic oil change.

Bobby and Tony are amazing! Our journey with them wasn’t the best, no fault to either party, but both parties pushed through.This shop has always had maintained a positive and professional attitude and I am grateful for that. I will continue to do business with Crain’s for as long as I am in Clarksville!Thank you guys and lady😁, for everything you have done for us!

They are the best. Made my appt for 2 vehicles. Dropped them off around 8:00 and they were done by noon. Professional, friendly, prices are reasonable. Always satisfied with the work that theyve done on our vehicles. I definitely recommend them for auto repairs.

Super very friendly and understanding people. Great job for a very fair price.

I love Tony! Hes taken care of my familys cars for years. He honest, and upfront and I cant imagine taking my vehicles anywhere else.

As always top notch honest service

Always very friendly and helpful!

Fantastic work, great prices,very friendly. I will be going back.

I took my car here after being fed up with the dealer in town. We have been going to Jenkins and Wynne but are tired of the costly repairs. Other than serious repairs that only a dealer can take care of, I have opted to use this firm to make sure my cars run smoothly. I was quoted a fair price and cross matched their labor with online resources to make sure that it was a legit operation. Recently, I had some suspension service done and the car is great. Will be returning here to get my other cars serviced and update when necessary. It also helps that they are insured and ASC certified.

Nice folks

Great automotive repairs, definitely recommend anybody who needs work done to check these folks out!

Fair prices and efficient service

Reasonably priced services, but unfortunately, I now see the reason for that.Needed wheel bearing replaced. Was given quote and told I could bring it in the next day to be serviced. Upon arrival, I was told it would be after lunch before they could get to it so I left my vehicle there **all tires in tact**. I didn’t get a return call until almost 4:00 and there was a problem...I was told that one of my tires had a nail in it and it would be $15 to fix it. I didn’t see this as fair for me to be charged for them messing up my tire and told the lady this. (I also wasn’t even angry or upset they’d messed up my tire. Stuff happens. Life goes on!)She got extremely angry and rude and asked me if I believed they did it on purpose. I explained that no, I didn’t believe they intentionally did it, but it happened while they had possession of my car. Her response? “Fine, we will just leave it flat for you then.” I asked if she meant to tell me that a nail that wasn’t in there before they had the vehicle that was now in there causing a flat tire while my vehicle was in their possession wasn’t going to be fixed? She put me on hold for 5+ minutes before I finally hung up to await a call back.30 minutes later I still hadn’t received one so I called to follow up. She curtly stated my vehicle was ready (saying nothing about the tire). To which I asked about the tire and she said it was fixed.At this point, I was on my way to a dinner meeting so I asked if I could pay over the phone and arrange for the pickup at another day or time as I wouldn’t be back before they closed. She offered they could leave it outside the gate. I told her that would be great! (I had recently had work done at an auto body shop on my other vehicle and this is what we had done there as well.)She said they would lock up my car and I asked her to leave the key under one of the seats and *make sure to leave one of the doors unlocked as I didn’t know where my spare key was*. She agreed to this.She ended the conversation by telling me they pride themselves on honest work and that me telling them they had to fix the flat they caused was a “slap in the face” and that from now on, I can take my business elsewhere. (After how rude she’d been this whole conversation about an issue I DIDN’T CAUSE, this wasn’t going to be a problem in the first place. But it wouldn’t have been cause enough for me taking the time to write a bad review.)The best part? After agreeing to how the car would be left so I could get into it, I get back to my car to find ALL the doors locked... Based off the prior conversations, I had a fear something would be wrong with picking up my car. So thankfully, I’d already hunted around and located the spare key. I was hoping that when I got in my vehicle, there would have been a miscommunication and my key wouldn’t not have been inside. But nope! It was under the driver’s seat!So essentially, this business got so mad that they had to fix THEIR mistake (which cost them what? $1-$2? And 15-20 minutes longer?) that they purposefully locked my keys in my car after I’d told her I didn’t know where my spare was. I’m so thankful I was able to remember where I’d put it because this terribly operated business would have ruined my night. Thankfully, as hard as she tried, she wasn’t able to. I DO NOT recommend this business based solely on their customer service.

I have lived in Clarksville for 10 years. I wont take my vehicles anywhere else. They only use top of the line parts, they only do whats required, and they have never ever tried to sell me something I dont need. They are not the cheapest in Clarksville. I have been to that shop and you get what you pay for. Bobby in the office is the sweetest lady youve ever met and I have never had a bad experience with scheduling or picking up my car. The proof is in how busy they stay rain or shine. Great shop and Tony is a straight shooter. What more can you ask?

I moved here from Illinois and didnt know a good mechanic in the area , Crains was recommended by several people that I had talked to. They let me know before they did any work to my vehicle what the repairs would cost.

A friend recommended Tony the owner of Crains Automotive to work on my car,once moving to Clarksville and trying to find a good mechanic.He and his staff are amazing!!!Their an honest hardworking team!!I will definitely be giving them my future business from now on and recommending them to others.Thank you again!!!

Knowledgeable mechanics and fair prices. Highly recommended!

Ive been going here for years. These guys are honest and know what theyre doing. Affordable prices. Definitely the place to go for your car repairs.

Tony did a wonderful job for me. He accommodated my urgency for a repair and fixed my vehicle when two other service centers were unable to. He did not try to sell me expensive parts that I didnt need - just the labor to fix the problem, and a couple of small parts. Crains is as honest and reasonable an auto service center as anyone could ask for!

Tony is very honest and dependable. Always a great experience.

We were in the area on vacation and hit a tire the n the interstate. They helped us to get it drivable!! So nice!

Was never told that there was a $100 diagnostics charge. I explained to the woman on the phone that I didnt realize that they charged just to look at it, and she got very rude and defensive that every where does. She was equally unhappy when I named 4 places off the top of my head in the area that DONT charge to look.That is something that should ALWAYS be addressed when handing the keys over. Very disappointed, and I dont plan on going back. Go to Ashbys Wheel Shop, Fire Stone, B&B Automotive, C&S Auto Care, A&R Complete Auto Care. Theyve always been very helpful and will actually DISCLOSE ALL CHARGES TO YOU. Im so disappointed with Crains Automotive.

Bobby the receptionist/secretary is knowledgable, kind, and helpful as all the employees are. Every time I have taken my vehicles there when I leave I have no worries about my car being fixed correctly and theyre much cheaper than the dealer.

Great folks that can fix your vehicle.

They are the best. Highly recommend them if you are here in Clarksville. Thanks for fixing my truck fast with professionalism and patience!!

Tony is a great guy. Honest and reliable. I dont let anyone else repair my cars.

The best shop Ive ever used they fixed my vehicle in a very timely manner knowing that I needed it back for work also very professional and honest highly recommend them to anyone definitely the only shop I will use from now on!

I have been to several shops over the years in Clarksville and I wished I had known about Mr. Kennedy sooner. I had my truck at another shop in town for a month. Took it to Crains automotive and they fixed the problem in a few hours. Professional, courteous, and knowledgeable. Dont go anywhere else.

Only place to that I will let work on my vehicles. Honest & fair

Very nice, fair and knowledgeable. I will continue to go back for all of my vehicle needs.

Called these guys about an overheating problem I was having. I had already fixed several things and needed help. They got me in and rather than charging me for the problem I thought I had they looked into other things and fixed the real problem and had my car done in a few hours. Totally recommend them to anyone.Thanks guys

Great mechanic shop!

My dad owned this shop for many years, glad to see the name stayed the same

Tony Kennedy Crains Automotive goes above and beyond when working on vehicles. You will not feel uncomfortable or cheated here.

Great service