Love this store , I’m officially a home project grandma, Great for Halloween decorations.

Got a cubic yard of Quickcrete river pebbles.Cant wait to wash em off with a sprinkler. They are gonna be sweet AF.

Terrible service and no one running registers. There were 2 self checkout positions open with 11 people in line. I dont know if the prices are worth half an hour in a checkout line that I have to ring my own items out. This isnt the first time Ive seen it at this location which is why I typically go to their Mason Montgomery location.

Went to Lowes for outside garbage bin today. Place looked a little crowded from parking lot but not really once you get inside. I had to go down most aisles to see everything I may need later. Aisles had plenty of space to navigate around other shoppers and carts. I found the bins(prices have gone up) and even got a universal faucet handle for outside. I used self check out and cashier on way out was nice and said thanks and have a nice day. I will definitely be back again.

If you cant find it at the store, you can order it online and have it delivered to your home! Love this option

The employees were nice and helpful. Items were easily located and priced well.

I had to go to Amazon for my needs to be met. I needed to get something to hang a picture with out nails. The sales person was of no help. I went to Amazon and my needs were met. They only had command for 16 lbs. I was able to get a 12 hooks that could handle up to 30 lbs.

Lowe’s as a company is great. Usually really good prices and the place is always clean. My rating is so low because the level of customer service at this location needs to be raised. I usually have to walk the entire store to find someone to point me in the right direction and when I do they usually know nothing about the product I’m asking about. Calling the store is worse—I don’t even call anymore because of how long I’ve been on hold at times.Brittany in customer service is a gem. You all should give her a promotion. She actually knows what’s going on.

Most definitely a great place to shop for your home etc:Love Lowes!!!

Huge, spread-out selection of goods, purposely hard to find (intended to increase sales of items not needed) with not enough employees to help find whats needed and only two motorized carts for those of us with mobility issues. Most products are grossly overpriced, yet they will match advertised prices from competitors. 🙄

Great service. I needed help building a bed and Richard did more than enough to help me find everything I need as well as help with the blueprint

I usually dont need help with purchases here but this time I did. Had a heck of a time finding someone but when I did they were awesome

Waited 4+ months for doors to arrive and be installed, only to inherit even more frustration. The installer showed up late and did more harm than good. He ripped half the wall off from lack of care and left a mess inside my home. Then once I started inspecting everything else the quality of workmanship is horrible. None of the wood is cut to length, caulking is extremely sloppy, the wooden trim at the bottom of the door was broken but still installed.I expected a minor amount of paint/caulk touch up afterwards, but I have a full blown project on my hands now because of how terribly he installed everything. Please help make this right, Lowes.

Pro desk refusing to check anybody out even though there is 15 people in line with one register open. There was three guys behind the protest sitting there talking laughing and just looking at paperwork acting busy. The lady Amber checking everybody out was doing excellent job but there was just too many customers for one check out to be open. If youre pro I suggest you go to a different lowes

Very clean and it was a fully stocked well laid out store. Employees seemed friendly and were able to stay available for questions while being busy.

Well stocked store. Always seem to have what I need when I need it. Employees are always friendly and willing to help in any way they can. Pricing is pretty competitive with others. Will continue to use this store for my needs for future projects.

Lowes does a great job each and every time I attend. I love that there is always one near me no matter area I am working in. The store was very clean. I was in & out with everything I needed, great job!

Left a purchased item in a cart today, and immediately phoned the store to ask if someone could run out (told the lady exactly where wed left the cart) and grab it and that we were on our way back. Got silence to each request I made until she said she didnt have anyone who could go out to the parking lot (???!) and look for me.I had my receipt, I spend thousands of dollars a year there but they couldnt be bothered to help at all. Atrocious.I work in retail, I know the difficulties, the sometimes ridiculous demands customers can make. This was nothing like that.Terrible customer service. But what more can you expect from these monstrous corporate stores that are designed to leave the customer out of the equation, except at point of purchase.

I love that Lowes is located in my neighborhood. A nice, staff that will help answer your questions. But what I like best is the way I can go online to their site to find what I want before I get to the store. The aisle location online tells me where it is in the store. Brilliant! Saves me a lot of time and aggravation.

Found what I was looking for had to stop someone to ask they do not reach out whole your wondering but will stop.to help if you ask .Saw some nice succulents but no now for me .

Lowes has great customer service! Joel at the paint desk walked me through all the information on the best paints, to help me make a decision on which paint to get for my new house.

I had an overall good experience with their painting dept, the associate was very pleasant and knew what I was wanting when it came to putting a shot of color in my extra white paint ... That was just awesome so give her props ... 😊😃 So overall good visit, thank you very much paint associate on night shift 6-30-21.

Sale price on a new stove was a good deal. Had a new CSR, so buying procedure was quick long, but friendly staff and assuming delivery happens as scheduled, will be quick (Just so happens the brand/type I wanted they had in stock in the color I wanted, which is VERY lucky, otherwise I think wed be waiting white a while.)

The young man working the paint counter only knew the top of the top paint brand even though I explained thoroughly explained this was going to be used as a sample....then when I inquired about a tintable chalk paint, he clearly advised this was not something he could do but again suggested a furniture paint that he could tintNow this was my first time buying my paint and may also be the last with employees like that

A well organized store to buy building, garden and landscaping supplies as well as kitchen appliances. Clients are expected to self serve but help and guidance by staff is available on demand. Service is not even within and across stores. Independent shoppers will do better to assess and review their needs through internet research and consultations with friends before going to Lowes.

I love going to Lowe’s. They have plenty of staff that is knowledgeable and very helpful. I’ve been doing a lot of hone renovations and vey has been in stock and some items delivered the next day.

Had fresh propane tanks on hand on the 4th of July. 100% saved my grilling for the holiday.

I was shopping for flowers for my garden. I found most of the flowers I was looking for, but the selection of green filler plants, not so good. The workers were very helpful though.

Was at Lowes pricing washers and dryers. Prices were comparable to Home Depot. Lowes is very welcoming. Easy to find what you need.

Selections have gotten slim. Inventory low and help not to be found. Fortunately they have most things one would need.

You can find just about anything needed for your home and garden here but you will do some wandering around- think of it as a scavenger hunt and you will have fun. Your other option is to go to Home Depot but generally I prefer Lowes.

I love Lowes ! The staff here is always amazing and very helpful. I came in today for a specific sized piece of plexiglass the gentleman in the department was very very helpful cut my plexiglass to size for me and kept it at his desk while I continued shopping. The location was very easy to find.

Good value special order back entry door - came in earlier than promised. Good protective packaging with handles attached.

Savannah really helped us out by giving us some great suggestions on some color matches for our siding, shutters and front door.

Best people best place. It has been a little tough finding employees to help. But considering the times. Patience is a good thing. Their product are still top notch!!

Watch prices verses container size. Special packaging allows Lowes to reject competitive pricing guarantee.

Impressed! I usually go to home depot which is almost across the street. But, I was glad I went to lowes. For one, it is soooo much cleaner than home depot. Two, the prices seemed better on the items I was buying. I had been told that the layer of dust on everything at home Depot was due to the wood saw area. Its just not true. Home depot is just dirty.

Big shout to Megan R., cutie works in the plants and flowers and really knows her sh**. She helped me with some pesticides for my outdoor area but she let me know her specialty was plant life. She had all the plant facts and helpful suggestions for indoor and outdoor. I’m going back for sure to get plants but mainly will go because I know I’ll receive outstanding service with a smile. Thank you Megan R. plant expert!!!

Went there for flowers and herbs for the patio and this location did not disappoint. Good selection and thankfully not too crowded

We did not enter the store and tried curbside pick for a rug we had special ordered. It was a less than satisfactory experience in that the first time I called no one would pick up the phone so after hearing ringing for over three minutes I hung up and tried again. This time someone answered but put me on hold so after two more minutes I hung up and tried a third time. I finally got a sympathetic ear after she picked up on three rings. She helped me right away and we had someone load the rug in our car after about a six minute wait. This employee saved the day as this would have been a one rating without her.

The associates are friendly and willing to help! Its not got things that larger locations have like composting bins, but overall not bad on selection

Plenty of construction wood at this Lowe’s. It’s been hard to find since COVID.

Very good attention from the worker Michael 👏 👍

Chris got an entire forklift out to get me my wood pellets. Thank you, Chris, I really appreciate it :)

Not too crowded, nice and clean. Seemed to have plenty of assistants. They do not carry Porter Cable cordless tools anymore. 😞 Found out later that Black and Decker discontinued the whole Cordless line of Porter Cable so thats not on Lowes.

Friendly and helpful staff. Actually helps you find items

Lowe’s always has what I need when I need it. Their reputation precedes them and I look forward to doing business here when it comes to future investment properties.

The online folks do not know what theyre doing ok n the garden shop. Took me an hour trying to get them to give me what I should have received. A friend had to pickup the order for me. What a mess. This is Norwood

Norma, at this location was very confrontational. While most workers at Lowes have a better customer service than Home Depot, Norma was the excepcion. Through my gift card to the garbage and was talking to me like if did not speak English and raising her voice a lot while talking to me.

Customer service at this location is poor compared to other Lowes. I was looking in the tool section and not exactly finding what I was looking for. Employees were setting up new displays of tools right beside me. Instead of asking me if I needed help finding anything... the employees ignored me, were loudly gossiping about co-workers and overall made me feel like I was in their way. I found the wrench on my own and left not having a great experience...

Employees were very helpful. The gentleman working in the large appliances department was very friendly and offered help with the water filter for our refrigerator. They did not have the light bulbs we were looking for. They did have one pack but the bister pack was already opened and for a $15 light bulb I did not want to chance it.

Staff were super helpful and they maintained social distancing - very important nowadays!Checkout lady was extremely helpful and gracious. Everything we needed (and then some) was in stock.Thanks Lowes!

Love Lowes but need more items so will follow up

I went there to find the cheapest possible power drill and whatever else I needed to hang my Curtains.As soon as I walked into his section, Corey asked me what he could help me with. He listened to exactly what I needed; then, he made suggestions and made sure I had EVERYTHING I needed to ensure a successful first time hanging curtains.He ventured out of his section and was walking me around all parts of the store to get what we needed. Great customer service and him alone makes me want to come back!

Great variety of inventory staff makes me feel uncomfortable... Im black as well so It might just be me guess you cant please everyone

This is where I go to get my bird seeds I love it when they sing at my window.a

The store was nice and neat, you could find what youre looking for very easily great selection and the employees were extremely helpful

Great customer service in the paint department! Most times when Im in the store someone try their best to answer any questions or resolve any problems. No bad experiences yet.

We recently had a great experience at Lowes. The staff members were helpful in locating items for three separate projects we are completing. At the check out, we were very impressed with Chyna and her positive attitude, professionalism, efficiency and genuine approaches with custmers and co-workers. She has even mastered dealing with difficult people. The type who are like vessels with a hole and can never be satisfied. Yet, she handled several clearly impossible to please individuals, with grace and a smile. Chyna, you will be a success throughout life.Troy and Kim W.

Thanks for being open latehad what I needed and the service late was excellent..got the project done on time ... thanks so much

Everything one needs for home improvement.Good pricing g and well displayed

Margaret and Ashley in the paint department were incredibly professional, friendly, and helpful. Thanks ladies!

I ordered online for store pickup and that was easy. When I got there, the process to request curbside pickup was easy. The person who answered the phone was very nice and patient while I tried to get my order number off the phone I was talking to him on (next time, I will write it down). When he brought out my order, he was masked, friendly, and efficient. I usually try to shop local, but if I am going to shop a chain, I also want it to exhibit corporate responsibility, which I think Lowes does. Between an easy customer experience, patient and friendly customer service, good prices, and its values as a company, I am a fan.

Drove across town to purchase a tool, as they were one of the few stores that had it in stock. It was located on the top shelf. Spent 45+ minutes, multiple pages for someone to come help. Lowes obviously doesnt value my time nor my business.

Line always moves quickly or nonexistent. Staff are really helpful and don’t act like you are putting them out. Well lit, and fun to walk around imaging a whole new home.

Typical Lowe’s and nothing too fancy. There are cameras in the parking lot due to increased theft so it’s not exactly the best location. There is also a couple of flooring stores right next to it for additional options.

Paint thats supposed to glow in the dark does not 😫

I gave Lowes five stars because they had excellent customer service when delivering and setting up my new washer and dryer. I was also going to order a less expensive set but the guy in the appliance department listened to my criteria and recommended a better pair for a decent amount.

Great service except they need to have more selection of Hardware

I had such a wonderful experience at Lowe’s when I was looking for landscape suggestions. Patti Nicodemus happened to help me and answered some of my many questions. She gave me several wonderful ideas! My yard has done a 180 degree turn! She was so friendly and helpful! Thank you Patti!!!

I just love Lowes. This one is good, like most Lowes. Go there, do stuff, itll be fun.

I stood by washers waiting 30 mins for help. No one came I left. Its great store. But that day disappointed.

Very helpful workers/ staff

Check prices before you pay, several of my items rung up a few dollars more than the tags said :(

Very quick curbside order pick up!

They have a very selections on everything u need to get your house together.... reasonable prices....

Very clean and staff polite and helpful 👍 👌 😀

Have a very good selection of whatever you looking for....

The customer service provided by employee Matt was absolutely amazing, great attitude, exceptionally helpful and quite knowledgeable. Im a business owner and have held many management positions over the years starting at the tender age of 22, Ive met and trained hundreds of employees and Matt is the real deal. Great job Matt! (South Lebanon location)

Horrible experience! The cashier charges me for a $200.00 ladder, I was buying 2 cans of spray paint. She said I swiped my card to quick. No one was in front of me, the reader said please insert card. Had to talk to returns, Manger and a call to I T to remove this purchase. It is still not off my card, I do have a return receipt. The Better part of a hour waiting for Lowes to correct there mistake. Stating more than once it was my fault! Willing to bet the cashier let someone walk out with that ladder. Sent to the return counter to wait in line, then still over 30 minutes while they try to figure out thier system. Then they want me to get back in line to retrieve my original items. Walked out, wasted afternoon. Now I need to head out to another store to complete my project. Huge fail Lowes!!

Love the service and professional service of your staff..

Decent selection of doors on display. However, after waiting 5 months for our door to be delivered and installed, the store had the doorknob holes on the wrong side. So, now we have to wait at least another couple of months for them to fix that error and get it delivered and installed.

My grandmother went in there bought a few items she needed

Easily found what I needed.

Very clean store everyone very helpful and friendly

The pandemic has caused me to make home improvements and repairs with a newfound gusto. Tonight I was pleasantly surprised by a sales associate named Ethan.

My favorite one stop shop store as a painter/landscaper. I can always find what I need and ask as many questions I need to about products in the store. Lowes gets first dibs on my dollars, hands down!

As a former ASM I’m very disappointed! I just moved to Cincinnati Ohio and needed a washer/dryer set. It was perfect timing to take advantage of the Labor Day promotions, well that’s what I thought.I went in after being here for two days and stood around waiting for help for over an hour. There was only one person to help a hand full of customers. No one came to help when asked and it seemed that no one cared when asking for additional help. I now have to $800 dollars more for the set. Terrible scheduling and very disappointed in Lowes.

They just need to do something about there bar code, make it hard on the cashiers ,trying there best to get the worker back on the job site

DO NOT GET FLOORING INSTALLATION FROM THIS STORE. Or Lowes in general, for that matter. They are really disorganized and fail to take responsibility for their mistakes. We began a carpet installation project on May 5, 2020, today is July 28, 2020 and the project has yet to be completed and the Lowes project coordinator has no idea what the delay is (or, at least shes not able/willing to explain to me what it is). The floors were measured on May 5, 2020, the installers (who are not Lowes employees but contractors) came to install the carpet on June 16, 2020 (we knew of this delay due to COVID) and they were not given enough carpet to finish the project. There was an issue with the measurement that no one wanted to take accountability for, apparently the stairs and the hallway measurements were not included in the project given to the installers. Lowes dragged their feet for weeks trying to reach a resolution, and here we are 6 weeks later with no resolution. We were told on June 24, 2020 that the carpet was being ordered today. We were told on June 25, 2020 that the carpet was being ordered today. We were asked on June 26, 2020 to schedule an appointment for more measurements. That was done on June 29, 2020. After the measurements, the carpet wasnt ordered until July 15, 2020. What was the delay you ask? They werent sure if we paid for the carpet or not (we had), so instead of reaching out to us to ask, they did nothing. I had to call them repeatedly for updates. I received a call on Sunday, July 19, 2020 saying that the carpet was scheduled to come in to the installers on July 22, 2020 and someone would reach out to schedule the installation at that time. I reached back out to the project coordinator on July 27, 2020 after not hearing anything from the installer, and was told that the carpet had not come in yet. No explanation. This entire process has been a huge headache and hassle, I would not recommend them to anyone. My family has been stepping on tack strips and carpet pads for the past 6 weeks. Theyre not willing to discuss compensation until the project is complete, but at this point Im not entirely sure it ever will be.

1 year guarantee on select plants. Cool.

Im used to home depot, get lost easy

We went in today for paint. The lady at the paint desk was very helpful. She didnt just point use In the direction of what we needed, she walked us over to it. Great customer service.

What’s not to love? This is where I go for everything I need for home improvement!

Part of my order was lost. They cant find it and what did arrive was missing the shipping manafest.

Always getting me out the door happily

Destiny at customer service was a huge help today! Yesterday, I purchased a mower online that was mistakenly already sold off (last item of clearance). I came in today and she was able to make things right with some awesome assistance! I’ll be back to make more purchases as a result (was previously a Home Depot shopper).

Went to buy some wood staff was very helpful and friendly

Loved this store and help everywhere too.

How is it the saw is out of commission in every Lowes? So the saw has Coronavirus as well