The entire staff at this location was amazing! Willing to help me and take their time.

My phone stopped working and they were very helpful and friendly while I was in a panic. I highly recommend this store

I feel like I was pressured into buying a case, charger, and screen protector that I didn’t want. I feel like they got mad at me for telling them I didn’t want it but I ended up giving in. I don’t feel like they should push you into stuff you don’t want. I already pay for your expensive plans, just let me do what I want to do and don’t pressure me or anyone else into something they don’t want. Other than that, they’re nice people just super pushy.

Maddy, Emily. & Bree are double👍👍! Their patient working with elderly adults who are not real technology savvy was impeccable! They took so much time answering questions & making sure we the buyer were completely comfortable with our product upon leaving the store. I felt like giving them all a tip!

Emily and her manager, Bree were great. One older phone we were transferring was being difficult. However, Bree did not give up and spent a good chunk of the day getting important messages transferred for me. They were great to work with!

Madelyn was great. She was patient, friendly, helpful and fun to talk to. Im thankful for being a Verizon customer and for having a new phone.

Maddy was so helpful getting me set up with a new phone and plan. She was super kind and answered all my questions. It took a while to get it all set up and she didnt make me feel rushed, and chatted with me while we waited.Thanks again, Maddy!

Really great experience going into Verizon at Chico on mangrove and getting helped by Emily. Great staff was working there at the time, my process was a bit longer since I was buying a new phone after losing my old one. But my time being there was well spent as I asked plenty of questions and got great responses from Emily and her coworker. During my time there I also saw Emily’a coworker help a good amount of people who went in and out as she set me up with a new phone including a screen protector and case ! Over all great experience there I got a new phone for a good price that I can afford and got some excellent suggestions on how to maybe save a little more money and make my payments on time while doing so, thank you Emily!

Great experience! My question was handled quickly and professionally. The store was clean and organized,

Emily was very professional and patient with me as I had lots of questions. Emily answered all and explained in detail. I left very happy! Thank you Emily and Verizon on Mangrove Ave. Chico, Ca

Wonderful experience!! Edgar helped me out & it was so easy and quick. The best Verizon customer service I have had in a long time. Thank you so much!

All of my questions were answered. My purchase of the iPhone 12 has me left extremely satisfied. The customer service was absolutely second to none. The best!

My wife and I recently upgraded our phones and Emily was the Verizon rep who assisted us. The phones we wanted unfortunately were not available at the time but she was able to get them ordered and to the store in half the time quoted. Thank you again Emily for your help!!! These new iPhone 11 Pro X phones are amazing!

Very helpful and knowledgeable. Git me set up perfectly. Would recommend for any one looking for a new service and phone.

The Mangrove Verizon store has been awesome!! Just got my new iPhone 12 Pro Max & Emily was so awesome!! She patiently set up everything for me including switching my Watch over!! She made my day!! Loving my new phone!!

Great experience. Maddy, my Sales Representative was informative, patient, and kind. I would highly recommend her to anyone.

Thank you mitchell white;I love you you can take a taxi to university inn room 116 I will pay taxi bill

Ivan was amazing!!! He spent 2 hours very patiently helping me set up the phone, never lost professional presence, used humor to decrease my nervousness and knew how to fix problems that came up. He should be given a raise! He certainly deserves it!

Edgar was very helpful ! 10/10 customer service & overall experience. Will be visiting this location from now on !

The worst place ever!!!!! I waited outside for morethan an hour for them to message me when it was my turn to be seen. I never received a text, even though it was already 7:45pm. There was no customers inside, so I decided to come in and ask. Then, the woman that was there just apologize because she forgot to send me a text. What kind of customer service is that??!!! The worst customer service ever!!!!!

Great experience. They taught me how to cut $50/ month off my bill (I have multiple lines). Just by switching to auto-pay. Very grateful

Short wait for service, but the person we dealt with was helpful and knowledgeable.

Little tight at times but the staff was Great and helpful. Super Sales on 5g products. Out as quick as possible.I would tell my friends about it.

Needed to pick up a new phone for my business line ASAP, so drove to the Chico mall to Verizon. Was completely surprised that the Verizon store closed at 7pm, even though the mall closes at 9pm.Immediately did a google search to see if there were any other Verizon stores in Chico that were open later.Thankfully this store on Mangrove was....Pablo S, provided us with EXCELLENT customer service, even with us arriving 15 minutes before closing. New phone purchase and transferring everything went smoothly.

Emily was great. She took care of us, of whom are not very technical.

The lady wasnt really knowledgeable on the galaxy products but she still tried her best and worked her butt off even though we had a few technical problems here and there.

Alina was amazing and did everything she could so I could get my new note 10 plus. There were issues with the password over and over but finally after talking to tech support for an hour she finally did it on her own and it worked. Best customer service ever. All in all everyone is awesome their so Id recommend them anyday because they will do what they can to make you leave happy.

Emily was great and went above and beyond to help out!

She was great very helpful, good experience overall

Pablo was so helpful in finding me the case for my new phone. He also aided in locating the other accessories I felt I needed. He was really good!

Very friendly, and helpful staff. Alina Hansen helped me with a putting on a new screen protector to my iPhone today, and she definitely went the extra mile when cleaning and resurfacing my iPhone screen prior to putting on the new screen protector. It’s so refreshing to be helped by someone friendly and who is willing to take the extra time to make sure the job is done right. Thanks Alina!

Jahai was great, he made sure I understood everything about getting new phones and definitely took care of our phone plans and what we are comfortable with. Great service!

My wife and I had difficulty transferring from our old I iPhones to our new iPhones. Being very frustrated and embarrassed we decided to go to a Verizon store for help. We went in and met Pablo. He was very reassuring and made us feel like we were in very knowledgeable hands. Pablo suggested a course of action and we accepted. Within about an hour we had our new phones humming along and we were thrilled. Pablo provided great customer service and we will be Victra customers for sure.

Nothing but good....happy now......thanks......

Edgar at Verizon was very professional, personable and helpful!

I went into Verizon the other day and had the pleasure of working with URVICIA! She was truly exceptional, she was extremely patient and went above and beyond to make sure my Verizon account was reactivated before I left the store. She had to call corporate and got transferred around about a million different times. Never once did she lose her patience or get frustrated with me. I truly appreciate working with people like her that understand the meaning of customer service. If you ever have a question or need anything in regards to your Verizon cell phone,I highly recommend visiting the Mangrove store next to Safeway in Chico Cali. Thank you again Urivica for all your hard work and making sure everything was reactivated before I left.Sincerely,The gal that had to pay $22.00 bucks to reactivate acct 😂 and the gal we called the awkward Ex-hubby. Bahaha. 😅😂

Friendly staff made for a great experience!

The manager, Susan was extremely knowledgeable. She helped me find exactly the services I needed, and explained all the options. She went beyond the service I was hoping to get, which is a rarity. I would absolutely go to her specifically, for future needs

Wow, first these people are very inconsiderate and condescending. I know I was a rough customer with more than a handful of questions but they basically blew me off because it was too much work for them. They are really only interested in commission. Ultimately locked my parents portal account and told me I was at a loss when the phones I brought in were not only both Verizon but both on accounts previously. This phone switch should have been no problem. Took a quick phone call and visit to the mall store to get what i needed done...switching phones

Look here everyone, ask for Alina. She is the most personable, professional, and knowledgeable associate I have had the pleasure of encountering in a long time. She had answers to all my questions and solutions to my problems... She let me try multiple phone cases until I found the one I love, she attached my screen protector like a boss, and then she even made an inquiry asking her manager to honor a last-minute device exchange on my behalf so that I could get a 128gb instead of the 64gb I originally purchased. That was an ‘above and beyond’ act of customer service for me. She made upgrading my phone a genuine experience, reinventing what previously was a sometimes dreadful experience. I will be returning to Alina indefinitely for all my phone and wireless service assistance from here on out!

Excellent attention to detail and very helpful

Very helpful. Went above and beyond good customer service.

No. Rip off out to make a buck no matter what it costs you in the long run. Thousands later Im SOL but they are sitting pretty on massive commissions off my back. No retailer is worth the headache.

Very helpful when needed

Alina really knows her stuff, cant wait for Verizon to rebuild in Paradise so she can come back!

The staff were amazing and helped me completely with what I needed

I am pleased with Verizon today

Great service and took time to get to know me and what I wanted from my phone.

Exceptional store service!

Quick efficient pleasant I’m a Happy Customer

Pablo was very professional and very helpful my experience was useful in a timely manner

I went into the East Avenue store next to Starbucks and Gamestop where I needed a new smart phone for work. I ended up getting good service, except for the fact I was told I would be getting a Google home with the purchase of the Google Pixel. The promotion was explained to me that if I purchase the phone I just needed to send off my proof of purchase to Google Inc. after 14 days and I would get a new Google Home. But I found out that was a lie the promotion actually was if I purchase the Google Pixel then I would have to purchase the Google Home and get a rebate in the mail after the purchase. If it werent for Susan the manager at the Mangrove store I would have been upset unsatisfied customer! She made it right and got me a great deal on the Samsung Galaxy S+ which I will recommend anyone to her!

Amazing sales staff. I just moved to the area and decided I wanted to see if I could upgrade my phone. The helped me right away and even helped trouble shoot a problem I had when I came back in about an hour later. Such a great and friendly crew working there.

Alina was fantastic! I cant wait to come in again as she is very cool. Thank you for your fantastic smile Alina!!! Come to Parkside Taphouse and say hi anytime and please. See you again soon I hope and thank you verizon!

Sent my note off to be repaired and bought a prepaid phone online not realizing I wasnt able to just swap my old SIM card and place it in the prepaid phone! Susan helped me get it set up easily and efficiently!

Ilana (I am 100% certain I spelt this wrong) was profoundly helpful and carries a positive attitude. Major asset to the company!

Busy because of another store being closed

Suspended my account for no reason while stuck on the side of the road arguing with them. Yep great company, that cares

I was so tired of dealing with at and t I came in to see about switching. After talking to Susan she explained everything to me and even saved me more money than I expected ! She was so friendly , greeted me right away and was not pushy at all ! Thank you thank thank you !10 Years at at and t and now i look forward to my new carrier . I wanted to give her a hug I was so happy !!!! Sending my mom in to do the same !! Go to her !!!!

I had to replace my battery in my LG G5. They helped me quickly. Very happy.

Good service, decent phone selection. If youre a business customer there are some things they cant do because theyre not a corporate store. Generally there is not a wait at all that definitely beats the mall store.

Great customer service and very knowledgeable. I had a problem two weeks after I purchased the phone, and when I called, they said to come down and theyd fix it. I stopped by and 5 minutes later they had resolved the issue at no cost.

I returned regarding a minor issue with a recent activation. After explaining my problem to Susan, she did everything she could to make sure I was happy. A convenient resource for Verizon customers in Chico.

Buyer beware!!! This is not a corporate store. Tried to purchase a product and was told all sorts of things that official Verizon reps debunked. Couldn’t ship it to my home, had to open it to pair it, had to activate it in the store. I was trying to send it as a gift and the manager opened it after I ordered it to be sent to the store to show other customers. And then had the nerve to say “it’s only plastic”! It wasn’t hers to open! Then tried to charge a restocking fee to return it. Got the same thing at an official store in sealed box, paired without opening it, shipped where I wanted it and told I could activate at home. Don’t go there - manager very unprofessional.

Very helpful and nice, totally recommend this store

Went to this store and the staff help me get back into all of my account I was locked out of. Susan and her staff are very friendly and did not try to sell me everything under the sun. I will be going back to this store for all my Verizon needs

This place doesnt deserve a one star. I have been having issues with them since January when I switched carriers. I keep getting the run-around, no one can give the right information, they dont try to solve the issue.As of April the issue has gone to Ron ( who supposedly is the DM), said he was going to take care of the problem, but as of todays date he hasnt. He wont talk to me personally to take care of this matter, keep telling the workers hes on it, I personally dont believe he is.If this company is what you want for cellular service, go to a corporate store to do your business.I had enough, its now time for me to take it to BBB.

Do they ever answer their phones

After going into this store on two occasions 58 miles away to make sure my photos were transfered to ipad after they convinced me to switch to android. My photos from 3 years of designing clothing and window displays is gone. Their WI if was down and running slow. They insisted when I was connected to WiFi they would pop up on my ipad. When they did they were not my photos. Instead they are photos of many women naked, meat tomatoes and more. Also another file on their of around 15 peoples ids from chico CA. I have spent 5 days now on the phone just to find my photos are gone. To make it worse I cant delete the perverts photos. I have a chronic illness that stems from sexual abuse. All of this has triggered a lot and CRPS diagnosis has gotten even worse from the stress. Verizon blames icloud and apple applease blames verizon. I am about to go to the police incase these ids were used for identity theft. Im so upset at this experience. So much for my coffee table book idea. It was my plan and now that Im disabled I dont have many ways to do this retirement plan without my photos. Do not switch to android. Your personal history and photos are not safe at this store. If I could rate a 0 I would.

Ive gone to this place a couple of times due to close proximity of my residency. I bought a cell phone there because I needed something quick (prepaid MOTO G), after everything was said and done I paid over $200 for it with the activation fees. Went to target and saw the MOTO E for $40 BUCS. Went there yesterday and I couldnt remember my password to my account, to swap the Moto G to the 4G S3 my G.f. used to use and come to find out I could have changed it really quick in my Verizon account settings, I was told to go to the main office in the MALL. GOTTA SAY I WONT BE GOING THERE anymore. Poor customer service is rampid in this town thank god Ill be moving BACK TO SANTA BARBARA VERY SOON. This hillbilly redneck town can keep its bad habits. This towns a joke. No wonder no one wants to stay here.

Susan is amazing! Always fixes any issues I come up with

Nothing in that store, i needed a charger and didnt have time to wait for one online, they had the best charger ive bought ;] but nothing else to look at or play with like any verizon/tech store shouldaddition: these fools are jaky, goto the official Verizon store in chico we have, the one in the mall.

Wonderful and quick service

Helpful staff

This is the worst verizon store both Manger Joe and the lady charged us 50 dollar for a screen protector that cost 25 at best buy.

The store manager is beyond incompetent. Had a new device sent to the store and she opened it to “show another customer what they looked like” and refused to replace my device with a new one without paying a restocking fee. Stay in school or you’ll end up like this nit wit.

Ask about your employment discounts and how to add them to your account and or accessory purchases

15 years with Verizon and they want to charge me to transfer data to new phone

Sexy staff

Slow service

The manager that helped me at this store, Bri, was very helpful and did a great job helping me out/trying to fix my bill, but otherwise I had a very poor experience. I upgraded my phone and bought a watch here 2 weeks ago. I was told my first bill, with activation fees, would be $200, then $120ish after. However, my bill showed up as $300!! I had to go into the store multiple times and spend a very long time there to get this fixed. The manager called a customer service person who basically told me she could only refund $45, despite my bill being an additional $100, so I would still be charged an extra $55?? No regard to what I was told vs what happened. I know the staff here do a good job to help with what they can but overall I am very disappointed with Verizons policies and lack of transparency and abundance of fees. When upgrading or buying here just be sure to pay attention to your bill! Never had so many issues with my bill before and I have used Verizon 2 years

Customer service was excellent. Our rep had us in and out. Bri even had a neighboring Verizon store deliver an Otterbox phone case to us.

Friendly