Ben has serviced my shears several times, and they always end up feeling brand new. Its also very helpful that he gets them done that same day; I dont have to send off and wait weeks to get them back.Ive also purchased shears from Ben. Hes very honest and very reasonable with his products. You can tell he wants you to have the best tools, and not just sell you the most expensive items he has. All the shears Ive bought from him are of great quality, and I didnt have to wait long to receive them.Edgewise Sharpening is the best!