They charged us $100 for installation fees. The tech was almost 4 hours late and spent over 2.5 hours setting up the service (on a saturday). A couple months after we started our service the monthly rate went up $10 without previous notice. We would have internet problems every other week, and when I contacted costumer service they didnt know what the issue was and, after leaving me on hold for 45 minutes they hung up. If you try to cancel your service it will be an almost impossible task and they will charge you again for some fees. Would not recommend at all, even if it seems like a better service for a lower price, the price will eventually increase and the service will not be that great.

Great customer service at RCN in Chicago -- any time I called there was a representative that was knowledgeable, helpful and kind (also fast working). Their internet (via fiber optic) was always consistent and reliable! Fair/competitive prices and great service. Additionally their website/account management was easy to navigate. Happy to do business with them. and would recommend to anyone in the area.

I like RCN, however, the billing is ridiculous. they decide to keep the increased price is small lettering on the last page of the bill for your last promotional statement which is not only unconscionable, but when you call to ask why your rate is increasing 20 dollars for the same exact service you had for 2 years now they say theres nothing you can do. I will be switching if they decide to not offer their customers who are loyal and currently with them rates that accommodate the fact they are sticking with RCN. An increase to $20 dollars every year is ridiculous.

Everything about this company is extremely bad. Customer service 0, internet service 0.And we have to pay every month for this service. Our apartment doesnt allow any other internet service and I am really frustrated about it. I will recommend you all to use verizon .

If you are really interested in my experience with RCN, here it is. The wiring and installation went smoothly. The installers were helpful. However, my phone, now serviced by RCN, has no busy signal and I have difficulty turning on my TV with the RCN remote. Hopefully, RCN will correct these problems.

The technicians were always very nice and the installation was great. Weve had them for 12 months and the actual speed was pretty good. However, the price hikes are outrageous. First it was $15 for it being a new year, and now they want to increase it even more because weve had them for 12 months. So, even though its supposed to be no contract, it basically is considering the price jumps multiple times per year. Very disappointed because I actually wanted to keep them. I will be switching internet providers now.

Internet speed is not reliable, I have a fiber internet at home and we got 512 for our lounge, it is not reliable at all.Recently I just moved to a new place, When I talked to representative she said it will be 25$ fee but when i have the bill it is 68$ one time charges fee.For the business account we had 2-3 days outages due to their BEST INTERNET PACKAGES but when it comes to problem I did not feel they are good.When they come first they were good and cheap but once they have you their account especially for billing you will face issues. Unfortunately they were not good at all.

Price for service is competitive in Chicago. Their social media team is pretty good at providing outage updates, and can resolve some tech issues on first touch. Like other ISPs, rate can periodically renegotiated.

I was supposed to have my equipment shipped out to me a week before I moved in. I moved in, still no modem. Had to leave my apartment because RCN is keeping me from being able to work. Tried calling multiple times and they say they’ll call back in 2 hours. I waited 4 hours and they still couldn’t help me. Looking for a new provider before I even give this one a chance ASAP. I consider myself lucky now that my modem didn’t show up, stay clear of them

Worst customer service! I moved to a new condo last month. Since the building has a contract with RCN and internet services are included in the monthly settlements, I started the RCN service. When calling RCN to obtain the Internet service, the customer representative opened my account and directly scheduled a technician visit for me. She said there would be no charge for my Internet service. However, they neither inform me of the $79.95 technician visit fee nor inform me of the option of picking up and installing the equipment by myself. I felt very surprised and disappointed when I suddenly received my bills. It was not acceptable for this kind of communication. Nobody likes the surprise of charges!

0 accountability or reliability when it comes to outages. There has been a known outage for nearly a week now and the company has done little to acknowledge it or help resolve it.Theyve double billed accounts and released private security information over the phone.Absolutely do not recommend. Comcast and AT&T both provide better responses to emergencies and have more reliable networks.

I never post bad reviews, but my experience with RCN was extremely unprofessional and horrible. I was relocating and had to set up an account over the phone. Because I needed an earlier install date I scheduled for their earliest appointment available leaving me almost a week in my new place with no Internet. At the scheduled time of my appointment no one showed up. I called RCN and they told me that I had canceled the appointment, when I have an email confirming the work order and never received a notification of my supposed cancellation. When I called a different representative they told me I didn’t pay the deposit on the account which I was never aware of since I booked over the phone and the representative never asked for payment. I did not even receive an email or phone notification about a payment being needed. I would have easily paid this deposit with simple communication on their part. I would recommend going with any other provider in the area.

Took weeks to get an appointment. Weren’t prepared when they came. Didn’t bring any of the equipment besides 1 thing. Install was 10% of what was asked for. Rude supervisors who don’t care about the customers. Worst experience I’ve ever had. Never use this company. DO NOT USE. They don’t return your calls even when they mess everything up because they are hiding.

I enjoyed having RCN while I lived in Chicago. Service was reliable, fast, and fairly priced. When it was time to move and cancel service, coming down to this service center was quick and painless. Way better than any experience I have had with other cable providers.

I signed up online for service installation for Saturday morning. They never showed up so I called them and they said I was scheduled for the following Saturday. I pulled up my email and confirmed that the date was correct and it was. I shared the email with them. They then told me the problem was the online booking system, which allowed me to choose the date and sent me a confirmation email, was not correct, and not synced up with the actual scheduling system. I asked how I was suppose to know this, they never emailed only confirming the date. After wasting my entire Saturday morning, they couldnt do anything to fix the problem. I told them to forget it and I will go with another company. I as truly shocked it was possible to schedule my appointment, and get confirmation email for it and then told I should have called to schedule not done it online...like why have that option?

They price gauge, $30 easily becomes $80 for only 250mbps

I am editing this review back to my original rating. RCN has come out to install the internet twice already and will have to come out for a third time. During installation they have cut our neighbors lines which results in an outage for the neighbors and eventually our line also being cut again. I work from home in a sensitive field so I cannot go work in a public internet space. I could not be more disappointed and frustrated with this service, it has been horrible, stressful, and costly.

Internet has been out since yesterday. They are refusing to fix it. Keep telling me no outages in my area, but I dont have service. They acknowledge there is a problem, but want to bill me $55 to send a tech to tell me something I already heard from the people on the phone. This service drops 1-3 times a month for hours at a time. Stay away from these crooks. Pay the few extra $ & get another ISP. Especially if you work from home.

The worst internet I have ever experienced in my entire life.The phone support is horrible. Chat is horrible.My internet has been cutting off 8+ times a day for 6 months. They dont care. I want my money back.DO NOT USE THIS PROVIDER.

Internet goes out routinely, sometimes 2 times a week, sometimes 5 times in one day, like today. This also happens with 3 of my neighbors. Don’t waste your money with RCN. I AM SWITCHING TO COMCAST.

Awful customer service. I wanted to do the self-installation so that I didnt need a tech to come out and my building manager had told me that the previous tenants used RCN. I was placed on hold three times for many minutes each and the representative could not solve my problem and instead asked me a bunch of personal questions for god knows why. I opted instead to just have her cancel all my services, which took another 10-minute hold. Brutal.

Very bad experience. Just moved to Chicago and my building obliges the residents to use RCN. 2 weeks to schedule an appointment to install cable, which is not at all acceptable.Also, I went to RCNs office to grab the internet modem and install it myself so I dont have to wait those 2 weeks. The equipment didnt work and the representative on the phone could not (barely tried) to help me. Instead, she schedule for a technician to come on Sunday (today is Monday), and now I have to wait an intire week to have internet working in my apartment. RUN AWAY FROM RCN!

RCN is fine until you have issues with your service. Experienced over a week of intermittent outages some lasting several hours. Customer service was completely unhelpful for providing answers or estimates for completion. Poor internal communication forces the consumers to pay for poor responses and unprepared staff.

HORRIBLE customer service. I had 3 different sales reps from the office promise me my service would be installed on 3 separate occasions in a span of about 6 days. Here we are on Wednesday the 23rd and they cancelled again today. And its not the delay in service thats my issue its the promises and BS they keep feeding me to keep the sale. By the way this is my business were talking about not just my home, I need my interent. Overall horrible customer service and communication. I should have done my research first no wonder RCN has 2.5 star review on Google. Spend the extra couple bucks and go with Comcast trust me.

WORST SERVICE EVERRCN disconnected my internet, cable, and phone 10 days ago. Then, they left a message (on the phone line they disconnected) to tell me there was “noise” on my line and I needed to call to schedule an appointment for a tech to come out to reconnect my service. When I discovered on my own that my services weren’t running, I called and was told the first available appointment was 9 days away, but they promised to try and “escalate” my call to get someone to come sooner if possible.Nine days later (escalation was ineffective, apparently), the tech arrives and says “someone disconnected your cable at the pole.” Took him 2 minutes to plug it back in and all my services were restored. Hooray!The very next day, I saw an RCN truck in my alley behind my house. I turned on my television, no cable. I picked up my phone, no dial tone. I tried to access the internet, no internet service. As I was putting on my shoes to go tell the tech he’d just who unplugged my services (again!), he drove away. I immediately called RCN (on my cell phone) to ask them to get the tech back to plug my service back in. Surprise! The customer service people you talk to on the 800 number literally can’t get in touch with the local dispatch people. The only thing they can do is schedule an appointment for another tech to come out and the next available appointment Is 8 days from today. But, they promised to “escalate” my call if possible to try and get a tech here sooner, if possible. (Ha! I’d heard that line before.)Oh, and the best part is that while I was on my cell phone waiting to speak with someone, RCN actually called the line they’d just disconnected (for the second time) and left a message telling me I needed to call to schedule an appointment to have a tech come out and reconnect my service because there was noise on my line. You can’t make this stuff up.I’ve been an RCN customer for 21 years. As soon as I can schedule an install from another provider, I won’t be an RCN customer anymore.Also, they “reward” their most loyal customers (like me) by jacking up your prices consistently over time. I was paying $400 a month for internet, cable, and phone service. It’s almost like they’re daring me to drop them. Challenge accepted!

UPDATE 08/12/21: Emailed the rep who responded to this review and after talking to them convinced myself to cancel my service with RCN. Their response to “help” is more of a show and nothing actually genuine.Original Review:Probably one of the worst internet companies Ive ever had. Terrible customer service. Unprofessional and unknowledgeable technicians (which take 2 weeks to come out to check anything). Definitely DO NOT recommend this company to anyone.

We were hoping RCN was better than past experiences with At&t and Comcast but unfortunately, all 3 are exactly the same and a product of an industry trying to survive.I called to resolve 2 issues, one being a $20 jump in my monthly bill. I spoke with Damon and while he doesnt make the policies, he could sure use some training on empathy and not talking over customers. He conveyed part of the increase was due to my equipment rental charges increasing. I stated that I didnt receive new equipment, and my existing equipment isnt performing any better, so why would pricing increase. He chuckled and said its the price of doing business, and that everything increases in every business. I explained that from an economic standpoint, this was incorrect. Interest rates dropped and now people are paying less for mortgages. Car insurance rates often decrease with good driving performance and customer loyalty. Its not Damons fault, hes in the line of fire for a company in an industry that doesnt value customer loyalty. He explained my pricing will continue to increase unless I leave and go to a competitor, and then come back.In essence, RCNs customer loyalty program is to increase your pricing on an annual basis while not increasing service or value received, until you leave for a competitor, and potentially come back.The lesson in all of this is to be ready to jump from one carrier to another to take advantage of their first year gotcha pricing...as Damon described it, and then jump to the next, unless youre find absorbing increases for no better service.

Although we have had significant performance issues with our RCN internet service, the latest technician sent by RCN was a prince - and a smart prince, to boot! He figured out why we needed to have our modem rebooted repeatedly, replaced multiple pieces of equipment, and didnt leave until everything was working well. The tech gets 5+ stars!

I had a rough go getting AT&T and Comcast to set up in my new apartment. Luckily, RCN was able to send a tech out the day I moved in. Unfortunately, (even though my downstairs neighbor has RCN internet) the tech was unable to get the internet to connect from the box on the telephone pole in the alley. He informed me that a team would be out to do it promptly since it was an easy fix.Its now been almost 2 weeks. Ive called every day, including elevating it to supervisors. Every time they have told me it was being installed TODAY. This is a lie. Its a moving deadline. The last few times they supervisor tried to make it out like I wasnt being realistic with the scope of the repair needs (mind you...my downstairs neighbor has had service the entire time).They dont prioritize anything...instead choosing words over actions. If able, I strongly encourage you to find internet from a different company. RCN doesnt seem to need your business, nor prioritize customers.

I think I may have had one month of good internet and about the 3rd month even though my bill was paid for in advance I had no internet which put my job almost on the live seeing that I work from home.

You have an a schedule appointment with RCN technician which was a no-show no help from the dispatcher it’s like they really don’t care and you waste your time just sitting all day waiting for something that’s never going to happen I hate that this building is in a bulk what are seeing otherwise I will go to another cable provider. Unable to send email to this person name Jackie.today is Monday June 21 still no respond for help from anyone

I was charged $250 for a Missing equipment that I was specifically told by an RCN employee not to return because it was an optical fiber modem and it stays in the building no matter who lives there, and so I did not return it, but turns out I had to return the modem afterall, and I was charged a $250 fine for that modem, upon back and forth with customer care explaining them the issue here, the conclusion was We are sorry for the misinformation that was given to you by OUR COMPANY, but we need that modem back now and since you havent given it back we will charge you for it.So this was clearly an attempt at scamming me, in which they succeeded. Please beware of their antics, and preferably stay away from them, they make up for their low prices by doing such shady things.Also, mind you, the internet was alright at best, even though we had the top tier plan. A big disappointment overall.NOT RECOMMEND AT ALL.

Honestly I never write reviews but after my experience with RCN the last 2 years, I cannot find any redeeming qualities. The service is incredibly slow even when you pay for premium services. When an issue arises it takes multiple days for a technician to come and even then likely the issue will not be resolved. I’ve been trying to get an issue resolved for a month. I call and call and get the run a round. Poor communication between departments mean the customer suffers. Please do not use this provider.

Cheap price. Had to call technician out multiple times but finally got a good one who saw the issue was the outside wiring. Once that was fixed the speeds were fantastic. I have had friends who have had similar experiences. Keep calling them out till you get your speeds you pay for!

I used to go to Dicolas back in the 70s. Just started going back recently. I introduced a friend and we cant stay away. Our favorite is shrimp fried rice and the shrimp salad. Outstanding food and service.

UPDATE! Below they responded to my complaint I followed up with an email to the address they listed. Hours later I receive a very vague response telling me I have an appointment scheduled already on 7/5??? I had no idea they REscheduled an apt without my knowledge when I HAD ONE FOR 7/1! I have been without internet since 6/26 while working from home as a trader! This is the most unprofessional companyDo NOT use this service. They are completely unreliable, unprofessional, and a complete waste of time. I have been without internet while working from home since Saturday. They were supposed to come today between 10-12 and no one shows up. They have no answer on when they will come either. Complete joke!

I was a customer for over a year. WiFi wasnt fantastic but it was good enough for what I needed. All was fine and good until I tried to move apartments. Getting my WiFi transferred to my new place was by FAR the most stressful part of my move. RCN wants you to pay an $80 moving fee and they arent equipped to install on short notice (I was going to be waiting over a week!). I had to talk to 4-5 different people to find a time that worked for us. When the day of my appointment rolled around, the technician just didnt come. I guess there was an error on their end and it was cancelled without any notification. After two separate days with interruptions in my service and having to miss work, this was really the final straw for me. We switched to Xfinity and had our new WiFi up and running within a couple hours of signing up.ONE star only because the customer service agents were mostly polite and tried to be accommodating. Theres really just no reason I should have had to speak with them so many times in the first place!

Would not credit a $38 charge when I was out of town and my tenant was told they could not handle the issue because they were not the account holder. Tenant was unable to receive internet for 3 weeks and RCN admitted there was no usage but still refused to credit the bill.

Terrible. I work from home and had to wait 3 weeks for an installation. Today was supposed to be my appointment (Chicago, for those wondering) and of course the gentleman no shows and then cancels the work orderNow I need to go another week working at home without wifiThis is the first bad review I have ever written, but maybe it can save somebody else some time

Fiber - 500mb up/down for $50 a month (after tax and everything). Its been 6 months with ZERO outages. I was actually able to speak to a human the one time I needed customer service. Unlike other companies were you talk to a robot for over and hour and get no where. I would highly recommend RCN.

I’ve been using RCN at various residences for many years. I recently had a very rare outage to my internet. Though I would have liked to have been able to schedule a technician visit sooner than I ultimately was able, the technician did a great job in his assessment and my service was ultimately restored.

Best Cable & Internet choice, reliable, good price

We have had RCN for only 8 months and twice now have received changes to our billing plan, meaning..... out of nowhere RCN says my current promo has ended and they up the bill 15 dollars to see if you noticed. There is no explanation given to why the promo ends, and when you call the service rep they will apologize for not explaining your your promo only lasts several months (when they originally tell you it lasts 12.) Both times this has happened I did not receive any sort of notice my billing would be changed. It is pretty lousy to have your internet company try to sneakily change your billing. Do not recommend.

Very unhelpful and rude on the phone. I have been very unsatisfied with RCN. There technicians have no idea what they are doing and now because of a mistake a technician made while hooking up another service I am without internet for 7 days. They had no interest in fixing my issue, rather adding me to a list. They were not accommodating at all and I would recommend to use another provider if you can.

2 months in and I am not impressed. The internet speed is mediocre. They tack on lots fees in addition to the prices marketed on their website. Speaking with a representative takes about 45 minutes of waiting.Also, if your getting fiber, know that you must rent a modem from them for an additional $15 per month. They will tell you its worth it because fiber connection is stronger. That is simply not true. You can google it yourself. Even their technician who helped me set everything up, confirmed that is not true.

Internet stability & speed: GREATCost stability: BADCustomer service: decentTLDR: keep your eyes open for sudden price hikes.In one year, they tried to pull two price hikes: one because supposedly the promotion period for free wifi router ended (even tho they advertise free wifi on their website, whats that about RCN?). Just now they increased our monthly by $15 because of increasing costs and yada yada.After contacting help desk on both occasions (tip: use twitter, by phone itll take you an hour to get through), they got rid of that price hike.So keep track of your bill, theyre trying to get away with stuff that should not be happening.

TL;DR: Random hidden fees months after closing the account with no recourse and no guarantees that more random fees wont pop up.When I closed my account with RCN, I asked two separate customer service reps whether I needed to return any equipment and both said no. Since I had fiber, and the only equipment provided was drilled directly into my wall, I thought this was reasonable. Apparently that was foolish, because I got a bill two months later for equipment return. Since Im no longer in state I cant return the equipment, I spoke to three more customer service reps who could not help me, or even provide any written assurances that I had no other hidden future charges waiting to bite me. I have no recourse at this point other than to pay that bill. Presumably, in a couple months when they send me another random bogus bill, Ill have no choice but to pay that too. Theyre the gift that keeps on giving!

I initially had an issue with my installation fee but since then its been resolved. As far as my internet service its running good so far.

I am at my limit with this service providers. So many hidden fees and call representatives promising one thing bills coming in ridiculous amount.I got a brand new service with their offer of 44/month plan , the operator told us the whole bill including taxes and modem would amount to 75 per month with free installation charge. I received a bill for 132 dollars with maintenance fee 60 , high speed internet charge 15 ( separately) . No information is provided when I call back there customer service , its the same response cant do anything about this , we are sorry.Also what high speed internet your internet does not work 8 times out of 10 , bloody outages all the timeIts so ridiculous and this literally robbery with no accountability. Who is supposed to keep you people accountable?

Absolutely do not recommend. I lived in a tiny studio, was given an additional piece of “extender” equipment I didn’t need but was charged for (luckily one of their tech folks came out and recommended I have it uninstalled, but told me he’d be fired if they found out he told me that). I had spotty wifi at best, again, in a tiny studio, which went out regularly and their tech support would either ask me to restart the modem or send someone out to “test” the equipment. They charged me for someone to come out to test their equipment that didn’t work, and the technicians (through no fault of their own) always found that the Internet speed was just fine, which it was not. I paid for the premium package, which was anything but, and was regularly told that my computer or phone were likely to blame. They also upped my monthly payment from $79 to $99 in the first year, without reason or warning. I switched to AT&T when I moved to a 2 bedroom. It’s $55/month, has better wifi in general, and the customer service and installation were stellar. Avoid RCN if you can.

I have been an RCN customer for over 6 years. Since I live in a complex where its the only service available, so Im more like a captive customer. I cant even begin to count the number of support calls and technician visits Ive had over the last few years, but I have invested considerable time with tech support and technicians hoping for a resolution.RCN is incapable of delivering internet service that doesnt result in repeated service interruptions and tech support calls. If you have a choice and regular service is important to you, RCN is not the service for you.

Bad internet. Awful customer service with very very long wait times. Some times you just have to call back until somebody answers. For a utility like the internet youd think this would be trivial at this point. Astonished at how bad this is. No two ways about it.

Just go to Comcast and get a deal. By far, the worst ISP out of all the ones Ive sampled. Youll get nowhere near the speeds you bought the plan for, the bEsT rOuTeR aVaiLaBlE (what they give you) is god awful, and the plan is too expensive to be this subpar. I have lost business due to the unreliability factor of this ISP, with frequent outages that none of my neighbors with Comcast or AT&T experience. Do yourself a favor and STAY AWAY!

Shady billing practices - stay FAR away!!

Always helpful when I call amd my Internet service has been pretty stable for all the hears Ive been with RCN.

Although my business, and income, comes from working online, my internet service has been out - an outage last Thursday 6/3 - and intermittent, unreliable internet since then - so Im not able to prepare anything for my multi-day webinar which I hope to deliver next week.I have two more webinars to deliver this month and I have no confidence in my service, unfortunately.Today, one week later than the outage, internet is still out.I should get complete credit for this month and not have to pay anything. Ive been getting RCN service for almost 15 years and this is most frustrating and disappointing.

I have internet problems on my computer everyday. I call to pay my bill and I keep getting the estimated time to wait for an agent. I try to go on line and their page is inoperable. I call and theres a 45 min wait. When I wait I then get a busy signal. There is no way to contact them or pay my bill. The service sucks.

They are trying to tell me that I used the service longer than I did and that I did not return my equipment. They are attempting to charge me hundreds of dollars for this. Horrible customer service. Do not use this company.

Tl;DR Good internet service, bad experience with customer service. If you getting new connection setup, start very early.Been a customer for over a year, was fairly happy with the quality of internet service. But recently I had to move service to a different address and I experienced how unprofessional RCN is. They didnt have appointment for like a week later.The technician was scheduled to come today, 06/04 but they were no show. Not only that, there was no kind of information about delay/cancellation. The time window they gave was 8AM to 8PM(Yeah right, thats called a time window). I managed to reach customer service after holding on for 30mins to listen them say, they have no idea, they have requested dispatcher to call me back. 2 hours later, no call. I now tried to call again the customer service, 1 hr 15min wait. So I go to chat option and I get: I quoteI do apologize, I am not showing an appointment scheduled for today.Let me get you scheduled.The soonest time slot I have is 2-4Pm for 6/09/21. Is that okay?I might just try and see if some other ISP can get internet hooked up sooner, and just switch.Update: Jackie was able to help bump up the time slot.

I live in the Mcclurg building for which you have a contract with. This internet is intermittent at best. Definitely not suitible for remote work. You would think after having gone through a pandemic, an event that increased remote work to unprecedented standards, that you would raise your standards as well and provide at least decent internet. I dont know what lemurs you have maintaining your ISP but they need to do their jobs and provide the internet that we pay for.

I just want to say that I am from Venezuela, and we currently have the world’s slowest internet. Sometimes the signal goes off for days and you can barely use it. With that being said, I actually prefer Venezuelan internet over RCN. It’s impossible to watch a short 14 minute YouTube video without having to reset the modem at least 2 times, and most of the times doing this doesn’t even work. I do not recommend RCN service at all.

Occasionally I will see drops in bandwidth. A modem bounce well sometimes fix it, but a few times in the past year my service was pinned at 10 percent of my expected download speeds for about a day. It couldve been maintenance but never received an explanation.

Very disappointed. During this day and age for my internet to be down for two days when many are working from home is unacceptable. I have to wait a week to get someone to come out. GET IT TOGETHER, RCN!

They are way better than a certain competitor that rhymes with Blombast. Never gave me any headaches, customer service was always nice and transparent, internet was always good. When I was forced to drop them due to my building buying a bulk deal, they were great about it.

Do NOT use RCN. Trust me on this one. Simply put: its an awful business model that will give you a tremendous amount of headache and hours wasted on the phone. Expect to be looped in with initial low prices, but before you know it the prices shoot up sky high. Personally speaking, my bill went up 160% within just 4 months time.RCN is NOT WORTH YOUR MONEY, and more importantly not worth your time. Do NOT choose RCN for your internet services.

They have an answering service with people who blatantly tell you lies to get you off the phone. They could give a care less about their customers. Weve been without internet for 2 days now after hours of lies. Switching to AT&T

BEWARE: DO NOT USE RCN CHICAGOAs a former Xfinity and AT&T customer (Ive been in Chicago for 10+ years), RCN is one of the worst experiences Ive ever had with an ISP. Im paying for 1gig internet speed and their suggested 1gig equipment upgrades, yet I average around 50-75mpbs and have tons of packet loss. We thought it would be temporary and we could live with it, but its been OVER A YEAR of this horror. I have a job that requires good internet speeds and I have had so many issues because of RCN.Horrible internet service with even worse customer service. When theres an outage and you call customer service about it, they will lie to you and say its your fault and they will need to send a tech out for $55. When the tech arrives, they just tell you their doing re-wiring in the local area and youll experience slower speeds for a few months. When you call customer service for a refund or some sort of credit for this, they will promise you refunds and then send you on a wild goose hunt or false promises of someone contacting you about it - youll never actually receive anything (Im willing to bet someone will comment on this review saying that theyll make this right. They wont).We recently switched to 5G and its a night-and-day difference from the normal ISPs, we will never be going back. You can get it in any apartment in Chicago, no restrictions or need for a tech to rewire the home. Hopefully 5G will wake up companies like RCN to improve their services and customer support.

Im currently just crossing my fingers that what the representative was looking into for me (to see why my internet has been going in and out all day) will be remedied by the time I have to work tomorrow. After waiting half an hour to speak with a human, I finally got in touch with one, but our call was dropped prior to finishing what was being looked into.HOWEVER, the rep that was helping me was super personable and before I even brought up my second concern (my monthly bill went up a lot), she noticed it and addressed it. I didnt catch this reps name, but she is wonderful! Easy to talk to and her good energy was infectious...making my wait time not feel as long as it was.I just hope my internet and bill situation are good to go as Im not much in the mood to be on hold waiting for a human again!

Absolute garbage. I am on the phone with RCN on almost a monthly to dispute erroneous charges. Most of the time they waive the charge but say theyre doing it as a one-time courtesy and refuse to actually take responsibility. Its extremely frustrating. They deny any requests for additional credit or discount for my trouble. How are you doing me a favor by crediting my account when I never should have been charged in the first place? Im not even exaggerating, I have this fight with them at least every other month.

I’m here to give a quick positive review for RCN!! As a lot of folks know, most people who come online to leave reviews only do so when they have a negative experience. But, I just got my RCN router and service installed today and it was a great experience. It’s running great and the technician was very punctual and helpful!

RCN is the worst internet provider I have ever used. We are currently on day 3 of no internet. Every time we call or message them on Facebook, we get a different response -- at first, it was Theres an outage and were working on it, then they said the outage was resolved and it must be our equipment, then it was that the outage was ongoing but they didnt know if it was being worked on or what stage of the process they were in. Customer service just tells us to power cycle the modem/router or book a service appointment for days away. RCN needs to give customer service agents more info and more training, it needs to inform users when there are ongoing power outages, and it should apologize for multi-day outages, particularly during a pandemic when everyone is working from home.

I appreciate the service im receiveing from RCN.The technician name Alfonso came out to turn on my service a week ago because my service went outHe was very processional,curious as well as kind.He listen to me as he fix the problem i was having.Alfonso knew actually what the problem was and fix it.I thank Alfonso for servicing me.Sincerly,Grateful customer

The technician was very pleasant and helpful. He diagnosed the problem right away and corrected it in about 10 minutes.

Fast internet. 1 GB. I have been a customer for 15 years. It was a rough first 5 yrs but they have improved infrastructure and we have not had any issues for the last 10 years.

Worst internet ever. Such a scam

My experience for service installation and set up was excellent, all technicians were prompt, practiced social distance and wearing masks. Each of my 3 technicians explained in great details about our business services. I was happy with the on site preferences. The customer-service reps when you call RCN to request business phone services need more training. I finally got a good customer rep after 2 weeks of calls. He completed my order request and made important changes that lowered my cost for services. His attention to detail saved me money and got my order request for services moving for installation. We hope to have a better service experience with customer service reps as we utilize RCN Business Services for our business needs.

Hidden fees galore. Impossible to get on the phone with anyone. Slow internet unless you pay extravagantly for upgrades. Save yourself a headache and just get a hotspot

Made an appointment over the phone to have a service person come out to the house and switch out the cable box. Made arrangements to stay home from work and no one showed up. Called RCN and was told my appointment was never put into the schedule... this is what happens when you don’t choose your cable provider in an apartment complex, you just become a number. RCN please work on your customer service.

Hidden fees, random charges, don’t get my bills through email after requesting a million times, spelled my password wrong over the phone after I couldn’t change it online, just overall poor customer service and problem solving.

Constantly increases fees without letting you know. Then they dont give you a way to cancel online. Then when you call to ask why they increased your fee without letting you know, they dont answer for 45 mins. Then they charge you late fees.Comcast here I come.

If you like paying more and more every couple months for worse and worse service go with rcn. Started paying 64 after promotion ended not a big deal, now a few months later Im paying 80 dollars a month for wifi that I have to constantly reset every day just so it will work. Rcn sucks

I love the frequent recurring services.

Find another company - steer clear of this one. My daughters moved out of their apartment and returned the equipment. RCN insisted it was never returned. I asked them to check serial number on equipment to see if it was processed. They said they couldnt do that - never gave a reason. So I just paid the $125 lost equipment fee to end the matter. This was all after being on hold for 42 minutes and then on the phone for another 27 minutes. Luckily I took a picture of the check before I mailed it and also of the bill. A month later we received a collection notice with my daughters name on it. After another 34 minutes on hold I finally spoke to someone at the collection agency who cleared my daughters account. He said it is cleared on his end but I should check with RCN. Just called them - a computer told me the wait was 54 minutes. Trust me - DO NOT DO BUSINESS WITH THIS COMPANY! You will regret it.

Scammers! My bill almost doubled up

Worse service I’ve ever had. I have no idea why our building bundled such a bad service!I will give minus if I can.They shut down my internet everyday 10pm-9am. I didn’t notice RCN is steal the service from customers until my phone revived the out of data notice!!!!

The best internet in Chicago 👍🇺🇲

I used RCN for about two years before I moved to a new place. So I returned my equipment and had a positive experience. The representative working was very nice and helpful. It was a hassle free process and great customer service by RCN.

Too high. No good channels with the basic package.

Rude staff, unreliable internet. I wish I could go with anyone else

Ive always had a lovely experience with RCN; theres been a few times where Ive had questions or problems with my bill, and each time Ive been able to call and theres been a very helpful person on the other end to help me figure it out! Im very glad theyre my service provider.(If I have to gripe to show this is real, the last time I called, it asked me to state my issue, and it didnt recognize my voice after saying billing five times!! But then I was able to just dial a number and it was fine. Might want to check on that system 😅. Once I got to a person, they were super transparent, timely, and friendly!)

Painfully slow internet with constant outages. The cable is extremely slow as well especially when trying to connect to an app(netflix, prime, etc) horrible customer service. Be prepared to wait for over an hour to speak to someone and then not be helped at all. I wish my building had a contract with another provider. RCN continues to raise rates with poor quality cable and internet.

My internet hasn’t been working for multiple days. I’ve had technicians come to my place to replace the routers look at the cables, and give me guidance, however nothing has resulted in a successful internet connection for more than a couple of hours. The wait times to speak with an associate are extremely long and unhelpful. I couldn’t be more frustrated with the poor product and service that RCN has provided me.

Do not do business with RCN. Speed is slow as a turtle. If internet works for 1hour, next 3-4hours it doesn’t. When I called customer service representative said that they are working on it, but nothing has changed. Today I called to stop working with them , I was on the line more than 15min no one replied. Also price is too high it doesn’t fit the quality. Never suggest RCN. Can’t wait to change to xfinity

Worst experience ever.First off, the service was always so so for the 3 years that i had them but that i not the problem.Last month when a city truck tore my line down leaving me with no internet they did absolutely nothing.They informed me that they contract out the company that does the outside wiring and that MAYBE in 3-5 days I would get a call from this contracted company to set up an appointment to assess the damage and then that company would set up another appointment to rewire me. They used the excuse that corona is affecting the companies time frames for getting to service people over and over again. Its march 2021, not 2020 that excuse is not as strong as it was now.3 days pass. no call so I call RCN again and ask to speak to a supervisor. Supervisor says the same thing. I just have to wait.3 more days pass (6 days total offline when I run a decent-sized company out of my house that i have done so for the last 6 years) So I call again. Same thing.A total of 10 days pass and I am done waiting. I go to Comcast they had someone out to my house in less than 24 hours to rewire me and have me back online.Now 20 days later I see I have been auto charged for the time that I had no internet up to my cancelation day and that they have charged me for the equipment. that I have only had the label for 11 days to return it as they have no return center near me.And yes. maybe 11 days is a little long to return the equipment but they took no urgency towards my situation so I took no urgency towards returning their equipment.After just getting off the phone with them they are crediting me back a whole $12 towards the bill during the time I had no internet. They said once the equipment is returned they will send me a check. SEND ME A CHECK!My money should all have been refunded. I lost money from my business being offline those days. I am high risk and can not just go galavanting around in the world right now.This company is absolutely ridiculous. I can not believe that they did not even care to rewire my internet but are more than fast to just start charging me for things when it has not even been 20 days since the service was canceled.I say do not ever use them. Comcast is not exactly known for being the best either but at least they have the power to fix issues when they are down and have enough centers that if you need to return something you are able to do it close to you and not have to drive 45 minutes to do so.I told them well this should work both ways if you guys got to use the excuse that my internet line could not be rewired to my house because of corona can I not use that excuse since I am a disabled woman who is immune-compromised? So getting to your far-off land return centers and standing in line with multiple people before I get my vaccine this weekend did not sound like a great idea. But no apparently it doesnt work both ways and well less than a month is enough time for them to charge you for the equipment.Bottom line this company is garbage. do not go with them. all these companies are garbage so at least go with one of the ones that has some manpower backing it.

Ive upgraded to faster internet bought the eero and a new modem router and i cannot have stable connection. All I try to do is come home after a long day and play my xbox for a lil. I cannot even have stable connection. I stay on hold waiting for a representative for hours and nothing. What kind of sick joke is this? I just wanna use interent i pay for.

RCN overbilled me for the full month amount of $108 rather than the pro-rated amount (service is supposed to end on Feb 7 but I was billed for all of February). When I asked about the breakdown of this bill, the customer service rep could not explain why the bill was for $108 and put me on hold periodically for 30 minutes. She then hung up on me during one of these holds. When I called back I was put on hold again.Do not use RCN as your provider unless you literally have zero other options. They will hide fees and accidentally overbill you multiple times as has happened to me for the 2 years Ive used their service.

It’s good internet and good prices sure, but don’t expect to be able to call them for anything you need. The robot voice on the support line (I know I know, all phone support lines are awful) said there’d be a 34 min wait, and then somebody picked up almost immediately. Great! But then the call got disconnected somehow, totally dropped. And I lost the guy. I called back, there was a wait for 34 min. This time I did wait. I waited 49 min before I hung up, couldn’t stand that horrible hold music anymore. I still have to call again later, I’m just sort of burnt out right now. Thankfully I’ve got the time, but I can’t imagine the pain of the average customer who’s in a time-sensitive situation.The internet service itself is definitely better than AT&T, but if you’ve got problems of any kind, you’re not going to get these people on the phone.

It be faster to study to become an internet technician than wait for RCN support!

I would really like to get service with these guys. Their closest office is less than a mile from my house but they do not service my block. Ugh. What gives?

Do no and I repeat DO NOT sign up for services with this company for ANY reason! This is the worst service I have ever had! There isnt just one thing thats bad, everything is! The representatives are rude and dont know how to do their jobs. I had to tell the representative today where to find the information on MY bill and how to explain it to me as I listened to his baby cry in the background today. I maybe wouldnt have minded if he wasnt being so rude. He still didnt take care of the issue, mind you. This company charges for EVERYTHING! Their own technician told me not to keep one of the services because I would be grossly overcharged for channels that I could access through the internet for free so I decided not to keep the cable. They still charged and continue to charge me for it even though it was NEVER activated on my account and I can not seem to get a person competent enough to get this issue taken care of. However, they did tell me for only $54 dollars, they could have a technician come back out and pick up the box they left here. I have frequent outages with the internet services. When I say frequent, I mean at least 3-4 each week! When you call about it, expect to wait on hold for at least a hour just for a representative to not know how to properly troubleshoot and suggest sending out a technician that...you guessed it...you have to pay $54 for! They tried to charge me for a technician to come out, one of the times, and check my services when in fact it was an area wide outage. I dont know how this company stays open but Im willing to pay ANY amount just to be rid of them! This service is disgusting!