Their side was down for 6 hours during a working day while blaming my gear until it was resolved. I do networking for a living, I know when my side isn’t working.

Have had great response when needed. On time and very helpful staff

I have been with AT&T for many years. Customer service is always stellar. I called today as a new customer with Highpoint and was greeted with a dry person on the other side of the phone. I was very taken back that this is my only choice that’s services Chicago. I am use to having 1000 MPBS this company only offers 850 MPBS. Hopefully, things will improve. Stay tune.

Our building switched to a bulk internet program utilizing HiPoint and it’s been amazing. (Full disclosure I am a member of the HOA). The speed and stability is consistent. It’s very fast and I’m receiving 200-250 mbps. I am using a mesh router (eero) which helps maximize the speed and you may get different results with a different router. The overall value to residents is phenomenal compared to other national providers.HiPoint also reconfigured and cleaned up the existing main wiring in our building. RCN and Comcast created an absolute mess and took zero accountability for it.The one time my service went down, I contacted their customer service team and they were able to resolve the issue in a matter of minutes. It was an issue with my router which they corrected.

Just moved into our new condo and HIPoint set us up with gigabit internet and DirecTV. The service was incredibly detailed with multiple follow ups to make sure we were happy. So excited to have them as our ISP

We have had help from Mahesh multiple times over a series of 6 months and every time he was exceptional! Our personal wireless router was having troubles and like most people we weren’t looking forward to having to call for technical help. Each time Mahesh was our fabulous helper and each time he made it so easy and understandable. His skills and kindness at his job make our world a better place!

Excellent Quality service. Very happy with the service

The technician was knowledgeable, quick, efficient and very helpful. Very impressive!

Very knowledgeable staff. Polite and patient. I had no problems setting up by account and had a great conversation with the staff in the process. Internet service is great too. Im getting the promised 300Mbps speeds. Keep up the good work!

Ive been impressed with the quality of service and quickness in resolving any sort of issue. Technicians are easy to get hold of, and connectivity issues, etc are dealt with with ease.

Extremely helpful staff. Experienced and knowledgable. Patient in assisting customer.

Great customer support. 👍. Quick response and easy activation. Everything was explained very clearly. My building has them as the bulk provider. Im happy with their service so far.

The service is fast and reliable, the techs are polite and knowledgeable and go above and beyond to make sure everything is perfect. A great company

I have been using their service for a few months now. never had any issues with speed and connectivity. Work from Home has been easy because of this.

HiPoint sold the building I live in internet. I previously had only 17mbps. They promised 1,000. Maybe thats a theoretical speed. If I stream video, it scales down to less than VHS quality half of the time. I use their router, all of their own equipment. I previously maintained full HD with the company that had 17mbps. Their thousand mbps always downscales to less than that.I had two video meetings drop off this week due to lack of bandwidth. Not cool when so many of us work from home.

Never had an issue with them. Contacted them only twice : once to setup my account 8 months ago and today when i had to cancel the connection since i am moving out of my apartment. Good service.

Fast internet and good service. They are well trained and know what they are talking about. Would recommend. the speed test results are over 900Mbps! wow!

Theres nothing I like better than coming home after a hard day and enjoying my favourite series on Netflix. Luckily the internet at home is always reliable. Thanks!

I need to process a lot of Patient information for my Hospital . During these times with COVID restricting my ability to work from the office, a reliable connection helps me work from home. Great customer service!

Internet service made easy. We heard unfortunate news from Xfinity about service coverage in my new apartment building but with HiPoint being the contracted service provider we had such an easy time with set up and activation. Literally had everything done so fast, especially by having our own WiFi router. 10/10 service!

A local internet service provider in Chicago. Ive never heard of them before but the building I moved into has their service. Everything was pre-wired so all I had to do was call them and activate service. They allow you to use your own Wifi routers which lets me use the router I had already.

HiPOINT Technology Services Inc. has great customer service and the speeds have always been good where I lived. When it came time to move, they walked me through the process and got me set up with an appointment real quick. Neil Sigua turned up to setup HiPOINT Technology Services Inc. in my new apartment. He came in early and was very professional. He made quick work of the installation and was in and out of the apartment in half an hour! Nonetheless he was a pleasure to talk to and super helpful!

Prolly the nicest internet connection ive ever used!I have a 500Mbps connection from them and its very dependable. Ive never faced lag while playing Call of duty and my game updates are super fast on my playstation. Very happy with their service, account activation was very easy and their staff is very responsive. Never took more than a minute to reach them on their customer service line .

I lost my internet connection at 2am and started to panick cause I had work to complete. I gave them a call and withing seconds of me reaching the support line, I reached one of their support staff. I was really frustrated and annoyed but their staff calmed me down, showed that the issue was with my old Wifi router, gave suggestions on which one to get and told me I could connect the internet directly from the wall to my laptop vai the internet cable! I did not know that was an option. Great service! I just ordered a new router today from Amazon.

Im a heavy internet user and high speed internet is something I depend on for my work and play. The kind of speeds Hipoint is offering is just blowing my mind! 700Mbps download and Upload on Wi-Fi!As someone who was using a super slow 20 Mbps connection with a 10Mbps upload speed, this is next generation. The fiber connectivity is extremely dependable. Customer support is great as well. All I had to do was give them a call, setup and account and boom! Im online. They let you use your own router and service response is quick. Highly recommended!

Awful unreliable internet service, they take forever to check it out and they want to charge me to get the service I already pay for working again. Go with someone else if you have the option.

Been using their service for over 2 years and could not be happier. 10 days ago I was having a connection problem. HiPOINT Technology Services Inc. outage map didnt show any problems. Emailed a tech - they emailed me right back, my house should be online. I was out of town but tech supported my wife through some troubleshooting. Nada. Get home and call the tech who is able to help me diagnose that the problem is my eero router which conked out. Who would have guessed? Pleasant, helpful service, that did not talk down to me.

It has been great working with HiPOINT Technology Services, good communication and great effort, they definitely has the skills to do amazing work . Delivered on time and worked on project until i was completely satisfied. Very happy. Thanks once again.

I have to say that “I have been very, very happy”with my internet service from Hi Point Technology Internet Services!! Recently, I spoke with RAOUL who assisted me in getting into my account and resetting my password. He was kind, professional and respectful. Most of all, he acted like I wasn’t bothering him and made me feel like “He wanted to assist me.!! I refuse to choose any other internet company because of the way RAOUL treated me kindly & respectfully!!! EVERYONE Should call Hi Point Internet Technology Services, if you would like to talk to RAOUL and be treated with great customer service AND kind Respect!!! Thank-you Hi Point Internet Technology Services for hiring RAOUL(he is awesome) and for providing meDEPENDABLE GREAT INTERNET SERVICE!!!

I moved to IL from Australia, where Internet latency, slow speeds and metering still rule the day. Now that Im with HiPOINT Technology Services Inc., there are times when I actually think well thats not right because a photo uploaded tooo quickly, or a web page filled with heavy images loaded tooo quickly, or my Google search results snapped into place before I was even done typing the search. Its like - well maybe Im not connected and these are all in cache - or this cant possible be this fast. But no...thats not it. Its my awesome HiPOINT Technology Services Inc.

Wireless was down, and Richard came out right away (within an hour) and fixed it. He was in and out of the apartment within minutes and was super helpful and professional--- maybe my issue was a small one, but he was incredibly responsive. Thanks, Richard!

Lightning-fast internet; very personal customer service; no hassle, no surprises billing system. Great job, HiPOINT Technology Services Inc.!

Richard was great! Setup my internet really quickly! Would definitely recommend the service to everyone.

Very professional person with lots of knowledge, and he was super fast and efficient. The internet works perfectly working! Highly recommended!

Absolutely useless. When your internet doesnt go out once a month for no apparent reason, their website goes dark and no one responds to your email for weeks. STAY AWAY! Pay more for a larger company because this is not worth the hassle. Ive had their service for 2 years now and cannot wait to move and never have to deal with them.

Satish walked me through setting up my router and internet connection. He was patient and considerate while also being very effective in leading me to a positive outcome. Therefore I am now able to enter this review.

Worst Internet ever! Dont even try it! Its expensive, and worst service.

They have resolved my internet issue very quickly and I havent faced any issue from long time. Thanks for your quick support.

Great service and No dropouts. Really great speed and excellent customer support

I had a problem with my internet service so I called Highpoint and the representative Satish was able to help me solve the problem over the phone! It helps a lot that the tech support department is available 24/7 and that they were able to fix the issue in a matter of minutes. Thanks!

Satish did a wonderful job getting everything connected - he was patient and thorough - thank you!

STAY AWAY. Garbage service that over-promises and under-delivers. We are supposed to have 100/100 and the speeds vary throughout the day from as low as 10 to as high as 92 on download while staying consistent on upload. Whenever they do maintenance the service will go down and run sluggish for at least the entire day. Customer service? Not here! Enjoy talking to someone who cant even answer basic questions.If you choose them after reading all these negative reviews, you do so knowing youre going to enjoy walking to starbucks to send that important work email because your expensive internet doesnt work.

I couldnt find my internet password. I called HIPOINT... hardly any wait time, no transferring me to 5 different people, and withtin 10mins I was able to retrieve my password ! Thank you for the help!!!

I had a problem with my voip telephone service that Satish resolved for me in just a few minutes! Given how long I have to stay on the phone with my cell phone provider I thought I would be on the line for 20-40 minutes, and am so very pleased that it took a fraction of that time to fix my problem!

Well, if I talked about Hipoint technlogy broadband services and internet speed is great better than any other companies.

Richard Rainey provided outstanding and incredible customer service to the highest standard. Unparalleled quality service which is a raiety today!

Called this morning to get my internet up and running. Customer service was great and the person I spoke to was courteous and quickly solved the issue!

Dont use them. Very inconsistent service that always has outages. My condo assosciation picked them which is terrible. Cant wait to we vote again to remove them and get better service. Also technical support is trash

This is a great internet provider IF you are looking to improve yourself by learning qualities like patience. Your internet will never work, but dont worry - you will become a tolerant and patient person since you will get used to tolerating their horrible service. If you need to use the internet for any important reason - make sure you can create a hotspot from your cellphone.I first complained in Nov of 2017 - since then the guy has come 3 times to try and fix it. It is now Feb of 2018 and it still doesnt work. My building decided to make HiPoint the internet provider for the entire building - therefore, I have decided to go off the grid after posting this message. The only reason they get 1 star is I am unable to give them 0.

Great Service! Got my Wifi up in no time! Thank you Satish

My experience with Hipoint Technology Services has been nothing but superior. As an ISP they are wonderful.

My experience with Hipoint Technology Services has been nothing but superior. As an ISP they are wonderful.

I had a great experience with HiPOINT technology internet services and its high speed

Satish was very helpful, helped solve my issue in a quick and timely manor. I was up and running in no time

Excellent service with quick support. Highly Recommended!!

I had Richard Rainey in today from hipoint to service my internet. Very professional individual with lots of knowledge, and he was super fast and efficient. The internet works perfectly, the speed is amazing! Highly recommended! Thx!

It helps a lot that the tech support department is available 24/7 and that they were able to fix the issue in a matter of minutes. Thanks!

We fired this company and have never been better off!How is Hi Point even in business? Probably because of buildings who were like us with legacy contracts that they have not yet had the opportunity to change. Our contract with HiPoint expired this year (thank god) After seeing what else is out there we are never looking back.Go with WEBPASS you will never regret it. Faster service, better quality and customer service, no hidden fees (HiPoint is laden with them) and savings!

Our condo board decided years ago to partner with High Point, and since weve had repeated outages. Even though we pay for High Point with our condo dues, many in my building have decided to pay an additional fee to Comcast (of all companies) for consistent service. I feel like this company is scamming people--our internet regularly goes out for days at a time and they only schedule service visits during regular business hours, which means I have to take off work for them to fix the service I am already paying for. Please, dont use this company. Seriously, the worst internet service Ive ever had (and Ive had them all!)

Problems with this company since day 1, with my internet not working for weeks at a time. Expensive, slow internet, poor customer service. You will be disappointed if your association decides to work with HiPoint. 4MB speeds when you were lucky, now we have 80MB with Comcast for nearly the same price.

I had not internet connection although the showed it was live. Rahul was very kind walking me though different things and we were able to fix the problem over the phone. Thanks

Very bad Hipoint internet provider!I am very disappointed

I would give zero stars if I could! I dont know how they are still in business. They have the WORST internet that always has problems -- either it is slow or theres an outage. Ive had to use them for the past 3 years as my internet provider bc my condo has a contract with them. I need the internet for work and my internet connection is so unstable and inconsistent. Ive lost work that Ive spent so much time on due to this instability! Do NOT use them. I had no problem with internet when I was using a different company, before we were forced to go with HiPoint.

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I’ve been four days without internet connection. Called them, they told me to unplug my router for 2-3 min but I had tried that before calling. Then, they told me they will call back once they have figured out the problem. I doubt I’ll hear back from them. If you can avoid this company then do so. I’m stuck with them for now because my building has a contract with them. They have frequent outages but this is the first time its been more than one day. I don’t recommend this company.

I tried to be a cheerleader for this company but things have gone from mediocre, to bad, to down right stupid terrible.The service is spotty and shotty and the excuses are stupid. One of our partners lost electricity... well youre a tech company for gods sake...dont you have generators? hell, our building does.The best thing I can say is that our association will be changing companies and weve learned our lesson.If youre looking for some new excuses for crap service then HiPoint is the solution for you. If youre looking for great internet thats fast, reliable and has outstanding uptime you should probably mark HiPoint right off your list. too bad you cant give 1/2 star.

Literal garbage. Choose every major ISP and anyone else before you sell your soul to these dolts.

My experience with this internet provider has been terrible. I consistently get download speeds of 6-9 Mbps when Ive been paying for 20Mbps. They have sent technicians out and the speed issues are only temporarily resolved. I have had this problem with them for over two years. I do not feel I can trust this company to deliver the product I am paying for. I an switching to another provider.

Great service and so glad not to be stuck with Comcast.

This company has pretty good personal service but I strongly suspect they are throttling our internet. The service is often out (maybe once every two months) but worse than that, the average download speed is 3Mbps, when I pay for 12Mbps (which is already pathetically low in 2016). Upload a third of that. AND OF COURSE every time I call to complain they jiggle the tubes, blame the building and lo-and-behold I have 12Mbps... ...for a few days until I stop paying attention. I do believe you should get what you pay for, but Im getting a third of what Im promised. If my building condo board didnt get cheap and sign a contract, Id gladly throw more money at RCN, or even (gulp) Comcast.

I loved your work!! Internet provider was very excellent!!

One of the worst providers ever. I moved to a new apartment complex and sadly they use this specific company. The internet is non existent. Every 15 min I have to reset my modem just to have some wifi. I called countless times their tech support and I get the same answer for two weeks we are working on it, your building has some issues, we ll give you a call when it is fixed guess what they never called me back. I had enough with their service and if I could fire them I would. I warn everybody to stay away and I think to break my lease just for this reason. I would never admit that there would be worse companies than comcast or att but they proved be wrong. good riddance

Great service..I loved it..highly recommended!!9

Internet hasnt been on for a day now. Even when its on, its slow (much lower speeds than promised), and goes out regularly when it rains.

Highly Recommend!! Great Customer Service!

Owner and staff is ill-mannered....Dont know the customer handling ethics....Very bad experience.

Very un professional person, no knowledge about internet

Experienced very good customer service!.

High internet service with quick customer support.

Very bad staff. No internet service

Not reliable and poor customer service.

Very nice people great servive

Pretty straightforward, min wage employees handling phone calls, 9-5 service, using outdated equipment, service interruptions endlessly, their business model is to pitch high end service to older folks who vote on condo boards and exploit their lack of tech knowledge.

I hate it! HiPoint Services very bad!!

Review after my personal experience with Hi point technology they are not according to my expectation! Pathetic services with lack of proper Management!

Superb service with quick support and assistance

Service is upto mark.They are taking Less & less days to resolve problem and providing great speed.

Fast and efficient delivery of goods.

It is a good company..

Very nice its very good

I had no internet service and called Hi-Point support. The Tech guided me through the process of rebooting my router and computer. The process only took a few moments and I was up and running again...thanks Hi-Point support!!

Great working with Satish

Very bad service provide by hipoint.I hate the service

This is the worst company with bad customer support.

Disappointed with the service provided.

Very bad customer service!. Thanks that I have never continued again. please do not go anyone!! very very bad !! I hate

Good service.

Gives nice service

Really reliable people

Too good and efficient