I was reluctant to try this (first time) but was in a pinch. An older gentleman showed up pretty shortly thereafter to get my package. It took a couple hours to get to the burbs, but he personally called me to tell me he was pulling up. Thank you CMS, you saved me. I will be absolutely using your service again.

Reliable courier service for regular package pickup. We also use CMS as needed for medication delivery to health care providers.

Great quick delivery at very good price points.

I am blown away at the service I received today from Chicago Messenger Service. I got a package from the suburbs to downtown in less than 3 hours from calling for a pickup to deliver. Absolutely fantastic service provided today!! THANK YOU

On time and great price.

Rude, completely unhelpful customer service. Went with one of the many alternate companies in the area instead.

Sue and the people at CMS did exactly what I needed in a medical emergency when Fedex totally let me down. Great to work with and they were under a serious time constraint.

Surprisingly rude customer service. Flat out said “we’re good” and hung up when I tried to engage their services. Don’t believe me that a small business could have this much disdain for customers? Just look at the blame shifting response to Chanda’s complaint in the poor review below. I will not use this business even as a last resort and I’m actively encouraging all my colleagues to do the same. Try a service like Velocity; one who values and respects potential customers.

No one in the industry even compares! Very professional and all deliveries are done with a (masked) smile!

Have been using Chicago Messenger Service for over a year now & couldnt be happier that we made the switch. BIll is fantastic to work with and his staff is exceedingly professional. Packages and any delivery requests we have had from our business are always handled in a timely manner! Their drivers take extra care in handling valuable packages and we were impressed with the level of detail that is taken at the the point of delivery! Would highly recommend Chicago Messenger Service for any business or personal use.

I called Chicago Messenger Service from New York as I needed a package delivered from one of our customers to one of our employees staying in the city. I explained that I needed the package to be delivered as soon as possible, as the product would be showcased for potential buyers. CMS was nothing but helpful, courteous, and most of all FAST! Had my package delivered in 30 minutes from clear across town. Thank you to Amanda and the rest of the staff at Chicago Messenger!

Ive used Chicago Messenger at 2 different jobs now and they have always been timely and considerate. The sales team is so nice! If you ever have a chance to speak to Dan in the Sales Department he goes the extra mile to help satisfy your messenger needs.By far the best in Chicago, and the track record to prove it (theyve been around for 50 years!) Forget the others.. I ALWAYS Choose CMS for our messenger work!

Professional, prompt service, very reasonable prices. I used them for a single pickup, same day but not a tight deadline.

They did a great job for me delivering 10 steel pipe, which is difficult to handle. Price was very good. I am completely happy. Would use them again for sure!

Outstanding and reliable delivery and pickup and courier company. Excellent communication. They helped us with a pickle of a situation collecting a package. Worked with them mostly through email and worked great. Smart people. We will use them again!

I use Chicago Messenger for my large pickups. Always on time and courteous. Great customer service with a one day turn around. Affordable and convenient.

I called them at 12:30 and told them I needed a package delivered to the suburbs before 4 PM (from downtown). I called at 2 PM because it hadnt been picked up. I just called for the status and they said it will be delivered before 6:30. My client closes at 5 PM. There was no sense of care or urgency on their end, and they offered to knock $10 off of my $75 bill. I just called them again and they said the best they could do is 5:30. Again, my clients doors lock at 5 PM. Dont use them if you have a deadline.

This company is amazing ! They can provide you with any type of delivery service you may need. We use Chicago Messenger Service for all of our delivery requirements, inbound & outbound deliveries. They provide the same great service for a 1 box delivery, to a full truck load delivery. This company also has storage programs available, GREAT COMPANY !Barry Brandwein

I ordered a courier for this morning to pick up at 8am. At 8:14am the courier was still not at the location, the courier stated he was 5 mins away on this call. The courier arrived at 8:26am in the lobby of the hotel.My boss was furious that she sent the bellman away to when he came to get her bags because the courier should have already been there. She had to kick the box down the hallway and into the elevator down to the lobby. At that time the courier had just arrived at 8:26am. When I called back (at the same time the courier arrived at the hotel, they beeped in on my other line) the lady that answered said that my pick up time as around 8am, which is not true. Event phone call I repeatedly said 8am, because my boss has an appointment to get to and she was checking out of the hotel at the same time. She waited past the time she could waiting for the courier.I requested a refund.

Wow, what an awesome experience during a very frustrating time! My daughter-in-law had to fly into Chicago from Florida to pick up a passport for a trip out of the country the very next day! I contacted Chicago Messenger Service to arrange for a courier to pick up the passport at the passport agency and take it to my daughter-in-law at Chicago OHare International Airport. I specifically worked with Michelle, who was exceptional and went out of her way to accommodate our needs. I must have called her 8 or 9 times to change the time or ask a question and she was professional and helpful during every call. Time was of the essence as my daughter-in-law had to immediately board another flight from Chicago back to Florida and had the courier been at all late she would have missed her return flight which would have caused her to miss her international flight! Michele and this service were superior and I would recommend them to anyone that has a need for a courier service in Chicago!!!

I have been using CMS for about 8 years for my graphic arts company. During this time, I can honestly only remember one instance of a delivery not being within the quoted time-frame. Very easy to use, courteous and of good value. They service better than any other courier. - Brian W., Evanston, IL

Customer service needs to get better but good company

On time delivery at a better price than UPS

As a lawyer I have documents that go all over the city for delivery. CMS has always been there on time, their drivers have always been friendly and there prices are great! I will always use CMS!

Worst company to do business with. The ladies on the phone are short and rude. They blame the customer and the organization is very disorganized. Better off using another carrier.

They made a mistake on the quote for my service, but took the time to make it right and honored the price we agreed to.

Its not a good place to work for

Late. Then the customer service blamed me for it. So you screwed me. Thanks.

Great service

Really pure service !

My name is MIGUEL ANGEL GUERRERO Project Manager of the company Q&C INGENIERIA in Bogotá Colombia, I have received an excellent service to my request to process a service between Juniper wineries and delivery to DHL for shipping Bogota. All the logistics were carried out from Bogotá and with 100% CMS collaboration on site. Thank you very much for your support and management.