Just left there. Waited one hour for a car wash that looks like it took 5 minutes. No attention to detail and you have to tell them to wash areas that should’ve already been washed. My mats were soaking wet and still not clean. They’re also not wearing masks while cleaning the interior of your car, just using them for chin straps. With them discontinuing the discounts and specials I won’t be back.

They did a decent job!Quick service, neat job, moderately expensive.Definitely will go again.

Brought the car in to shampoo the seats as it was recommended some time ago by the business owner. This time though they told me that they dont do it (??). Fine! I bought the Platinum Package which includes exterior and interior cleaning. Once done, I had to show the workers that the front of the car wasnt clean at all, honest mistake, they fixed it right away. I jump in the car and took off as I was late for something and I had already waited 45 minutes for the car to be cleaned.The next day I realized that they completely missed the interiors (see the photos). Another honest mistake. The next day I bring the car back in to finish what they had started, they look inside and they acknowledge the issue, but they want me to pay 12$ to clean the interiors. Im like I paid for it 2 days ago, as you can see the exterior is still shiny, but the interior wasnt done at all. They said that I should have called in advanced, Im like, Im here why do I need to call? If you want me to call I park on the side, call and you fix this. Nope. Too late.We go back and forth for a few minutes, they didnt want to do the job that I had already paid for, unless I pay more.I asked if they prefer to lose a loyal customer and receive a bad review, they respond that its fine with them. Obviously they dont have an MBA in business.In addition, few moths ago I brought the car in and, while cleaning the interiors (yes, that time they did it!) they broke my phone car-dock, I left the pieces with them so they can see brand and model and I said I would get back in a week to pick up a new one. A week later I got there and the owner had just poured a bunch of glue on it and said that it was just fine.Just to give a general idea of what kind of professionalism you get from this business.

They dont really assess what you need and just sell you the basic package just to move you through the line quickly. Car still looks dusty and streaky.

Not worth the money or your time. Will do a terrible wash and interior cleaning. I would not recommend at all. If I could i wouldnt give any stars.

I have been here 2 different occasions with 2 different cars. The first, Honda Accord, was still dirty inside. I had to wipe down myslef as it was a surprise for my sister. The second, Mazda CX30 (baby SUV), had streaks on the inside of the windshield, which they happily cleaned when I pointed it out. However, when I reached my next destination, I noticed my car still had many dirty/pollen laden streaks. When I returned to the car wash, the nice man (he was pleasant for real) told me it had to be buffed out. Sir? No sir? Dirt sir? Its a 1 month old car. Just no. He asked if I wanted a rewash and I said yes please. Nice people, but not through. Good prices. Inside out as only

Was worried about coming here at first because some of the reviews but let me say, they were quick & did a great job! I asked them to vacuum my trunk extra and they made sure that my car looked squeaky clean! Will be back!

Go early, otherwise could be long lines. Very thorough cleaning inside, outside and tires.

My new vehicles paint was completely destroyed at State Street Hand Car Wash on 10/3/2020. The Owner/Manager gave me the run around when trying to get it corrected. I was told to bring it back another day because his main detailer was not in on 10/3. I brought it back, and it still looked terrible after his main detailer tried correcting it. The place is a joke. After wasting enough of my time dealing with these clowns, I ended up bringing the car to another detailer in the suburbs and for another $400 out of my pocket it looks much better but still not 100%. The owner made it seem like it was my problem that this happened because I purchased a black vehicle. I guess I should have read the reviews of this establishment prior to visiting. It appears this is a recurring issue.

Love this place coming here for over 12 years wonderful service keep up the good work.👍👍👍👍👍

They wash OK. It is the after washing detailing that was lacking on my car. The wheel rims were dirty, but I didnt notice that until I was out of the wash. Hereafter I will take notice of this before I leave the wash.

If you care about your car and have black paint, do NOT take it here. Just pulled into my parking garage after visiting a moment ago, and the paint job on my 6-week old car, bought brand new, is annihilated. Swirl marks and scratches all over. I watched in horror as they dragged the water hose across the car body, took the scrubber with soap from another car directly into mine, used old-looking / non microfiber cloths to dry, but Id hoped I was worrying for nothing. Now instead of getting on with my life after what should have been a breezy 10-20 minute errand, Im stuck wondering who to take this to and get it fixed - and at what cost. Certainly more than the $15, plus tip, that I just wasted.

This place takes as long as any of the other hand washes anywhere from 25 minutes to 45 minutes so if you got some time I suggest getting a hand wash always. I do livery so I get a little bit of a discount because I get a lot of washes so thats why I come here. Prices are fair good location.

The price is great on Wed. Especially fir ladies!!!🥰.. however I had to point out the mats HADNT been done after they said they would be!! No like, tipped anyway.

Great job cleaning my company van. Very professional. I recommend this place.

Car badly scratched.I took my car in to be washed after an interstate trip; it was dusty. Prior to the trip I had personally washed it.The workers at the car wash wet the car, then applied vigorous pressure while scrubbing. This resulted in very clear swirly scratches from the road dust being pressed into the center of the front hood.I used soap and water, then water, to see if the scratches were only residual dust or permanent: they are permanent.

It used to be my favorite car wash and it was conveniently located. The quality has gone completely down. You are better off going to an automated car wash and saving half if not more of your money. There were black smudges all over interior and exterior. I would understand if it was peak hourand they were busy but I came at 8 30am on a Monday with only 1 other car in front of me. I ended up scrubbing the car of the dirt myself in my garage for 20 min

Not good service. Paid for the 20 dollar wash didnt even vacuum the rear trunk. Will not be returning.

Great place to get a car wash. Definitely will be coming back

Horrible! When I got in my car it looked same before they “cleaned” it. The only difference was that it was vacuumed. The dashboard was still dusty and the cup holder wasn’t even touched. Not only did they do a horrible job (or no job at all) they also forgot to put my mats back in the car. I live an hour away and thankfully I was still in the area when I noticed 2 of them where missing. Such a waste of money.

They work hard and do a good job please tip hard or keep your broke a$$ home.

Got a wash & wax. Never a cpmplaint. Great job

I love this place! They are the only ones Ill let put hands on my jeep wrangler. I have lots of lights and decals and they are so gentle with them but still clean them. This place is an easy 10/10

Ive always gotten good service at this car wash. Ive never had any problems.

So I used to come here at least once a week until they scratched the whole side of my car, and that scratch was fresh since we determined it is still peeling of and its dirty from that object it is scratched with. When I complained boss of that place showed me a video which I don’t know if he was joking or insulting my intelligence but the angle the distance and sharpness and quality of that tape was ridiculous you could barely recognize if it was my car, it was just shot on the entrance and it wasn’t even on that side. Just be aware if these guys mess up your car there’s no way they’ll take responsibility, even after that the boss had the attitude, I mean this place if I could give them -100 after this I would. On top of that very lame work overall on cleaning.

They always clean my car nicely, but I have to say, this place seems to attract people who dont even bother to put a mask on - and nobody ever enforces it. Every time I come, there are several people just hanging out in the waiting area with no mask, and they just let it happen. Its weird and uncomfortable. Luckily theres a little area semi-outdoors to wait. Anyway, they do a nice clean in my opinion.UPDATE: I have also asked for extra vacuuming a few times coming here (I sometimes rent a car to take my dogs to daycare), and every time I was told We dont have enough guys here, I cant do that for you. You have to call ahead. And yet, when I do call ahead, receptionists tell me that they make absolutely no appointments and cant help me. Wont be returning.

Good wash,have complete car wash services...open 7 days..

The handwash was good. Nice staff and professional and reasonable prices. I used to come here. Glad I returned and the facility waiting area is cozy.

I’m a senior and have had many cars washed over my 75 year existence.This is the one that I have mostly patronized over the years It’s good not perfect and I will return many times in the future.Where else can you get a hand wash for $14 on senior tuesdays. I say thank you.Convenient,efficient,timely,affordable,great hours,friendly staff,accommodating ,Enough said.As you can tell I like this place.

Great been going there for years...clean car n u dont get out of car to clean it!!

Absolutely the best Hand Car Wash in Chicago. They really “SHINE” on their detailing. Reliablequality every time.

Great job but it takes more that a hour for a regular wash

Too expensive. No quick wash cheap special. $4 automatic wash on Roosevelt and State at gas station.

Best car wash in the South Loop. Well run and efficient. A little pricey but my car comes out sparkling clean. The waiting room is comfortable. This place is usually busy which also attests to what a good job they do. Theres a communal tip jar, which seems fair. Good place.

Fast, efficient and clean. What else do you need from a car wash service.

Not worth the $20, front bumper still had bugs all over,wheels not cleaned at all,truck not vacuumed ,waste of time and $$

Great car wash right in the neighborhood. Great service with fair prices. Attentive staff.

Dash door jambs back rear window and other parts of the exterior was still dirty. Never again

One of the workers had duty shoes, so when I got in my car every med was dirty. Upon my insistence, they shampooed the mats. This caused a significant delay on a busy day when I had waited. Beginning to end took an hour.

They didn’t clean the rims and inside didn’t do to much to manny spots untouched..they don’t worth 20$ .

The worst service , I had to wait one hour to get my car

AT TIMES I FEEL AS IF THEY PUT THE NICES VEHICLE BEFORE YOUR VEHICLE THOUGH THEY GIVE NUMBERS AND CLEAN VEHICLES IN ORDER, AT TIMES IT SEEMS AS THOUGH YOU WILL NOTICE YOUR CAR WAS IN FRONT OF CAR THAT CAME LAST BUT THEN THEY PUT YOUR V EHILE OFF TO THE SIDE AND TAKE THE NICEST LOOKING CAR AND THATS NOT FAIR TO CUSTOMERS ESPECIALLY WHEN ITSS TIME CONSUMING

The manager g I es out his way to make the customers happy my family has been going there for years

I spent the night before emptying out my car so that when I got there early next morning for my comprehensive all day car wash, the cleaners would have an easier time cleaning my car. I got up early next day on my day off so that I could drop my car off and pick it up hours later when it was done. I was first in line that morning and they would not sell me the super deluxe all day wash. What? Its the start of your day, Im the only car here, and Im wanting to give you $200+ dollars for a service you provide and you wont do it? The cashier told me that I needed to call ahead to make sure a manager was there, because apparently only he can quote me a price, even though the price is listed in their brochure. Ive had my car there before for this kind of wash, never have I ever been told that I need to call ahead of time to make sure I can get it this kind of wash, Ive only ever been told to just show up early. Thanks for wasting my time, Im going somewhere else from now on.

Got me in and out and this was my first time there!

Great hand wash, my car looks brand new.......... except the floor mats. They became filthy as they moved the car through the line. Suggest protecting the driver side floor mats from dirty shoes!

I do not recommend... I hadnt been there in a while and it appeared to be under new management. They were very quick, but did a terrible job. My windows and rear view mirrors werent cleaned. They didnt wipe down anything on the interior... dashboard, console, doors, nothing! They half way vacuumed and rinsed off my mats. I couldve saved my money and went to a drive through car wash.

They are awesome!

For the most part they are pretty good. I always have to show them something they forgot though. Dirt and water in the door jams. My driver side floor mat is always still dirty.

First time there. Paid $20 for inside and out. Got my car back in exactly 6 minutes, they were finished. Pulled out driver side all nice and shiny. But the passenger side looks like it wasnt even touched with soap and water. Thats not Cool for you guys to have All those people there and miss a whole side of a car. Cmon. It was today I came there with my brand New BMW and you All do a First Timer like that. Not cool at all. I Will not be bringing my cars back there to wash. Just know State Street Hand Car Wash messed a opportunity up to have permanent business with BMW with detailing I there cars. 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

This place is joke and waste of time and money. Left my car dirty.

Great car wash

Consistently, reliably provides quality cleaning inside and out. Clean facilities. Prpfessional staff. Reasonable prices for quality work. My gpo-to for 3 years

Decent wash if you arrive for the early bird special. They are quick but I probably would not pay the typical cost as attention to details on washing and drying is inconsistent.

Wish I had never gone back. Worst car wash Iv ever had. Scratched my vehicle up with towels they advertise as soft, didnt clean the wheels, or anything else that was advertised in the package I paid for. Never again.

My car came back immaculate with the most basic wash. They hand-wash the exterior, vacuum front and back seat, clean the seats/dash, wash the windows inside and out, and towel dry. In the cold Chicago winters, you cant beat that! I went on a weekday around 2p and the wait was about 20 minutes - quality work takes time! Bring a book! Highly recommend!

Place was crowded, which is a good sign. The staff members were kind and efficient. The quality of work was excellent and the prices are amazing. So happy I found this place!

My car was still dirty in side for $22.00

Best true all hand carwash in the city. Always courteous and thoughtful. Tip them well.

They were very professional and gave me good service Id recommend them

Excellent job washing our car, fast but thorough, nice waiting area, cautious activities (given COVID19)

Good service overall, but I would have liked more detail cleaning in my rims. Other than that it was a good experience and they are very professional.

Great Service....My Truck was looking brand New!!!

Easy in, great job, and easy out. Restrooms available. They have remodeled and the place looks shiny and clean.

Get what you pay for and will not be going back here again. Streaks on every window and door panel. The hand dryer couldnt keep his free hand off the car and leaned on the car the entire time. Wheels were not even touched. Poor quality.

The ABSOLUTE WORST car wash I have ever had on a car! A waste of water for $22! This place should be run by children as Im sure they would have done a better job! A bunch of adults moving about quickly slinging water and thats it!

This was my first time going to this place - I thought I should check it out since I dont work too far. At first I really liked how everything turned out and also thought it was nice that they offer 50% if it snows (as long as you keep receipt). However, once my car dried up everything was dirty again - they basically just threw water on the outside of the car, same thing with my mats and they didnt even clean the cup holders.

Quick n Inexpensive and Consistent

Excellent service, job is done as needed, the price is right

Car never cleaned properly. windows always still dirty. The owner never apologize or show any concern about complaints. Never apologize for bad service experience customers receive.

We use this car wash every time. It’s not cheap we pay about 20$ for the wash, but the car is neat afterwards

This is definitely my go to car wash. When you want to be fresh for the weekend and clean for Church Sunday morning State Street Hand Car Wash will do you right!

I got my car wash 7.6.20 and I’m practicing social distance by wearing a mask and trying to remain 6 feet apart. The manager walks in with a customer with no mask and she stand directly behind me!! I ask the manager and the young lady? You need a mask, I was ignored.. The car wash doesn’t require mask, which means you are likely to get COVID 19. Trying to get your car wash your life can be at high risk!!!

It’s.......pretty good I guess! Make sure and ask them to add air freshener because they always forget unless you tell them.

Very Professional. Very Fast.Could focus a little more on the windows, but overall very good.

They say they wash motorcycles/scooters, but they dont. You can call to ask and they will assure you that they do and that you can come immediately. Ten minutes later, when youre geared up and at their garage, theyll turn you away again. Ive taken my scooter here four times and each time theyve turned me away with a promise to do it next time. I cant comment on how thorough of a job they do because Ive never gotten them to wash anything.

Great place always perfect nice and clean .

Fast Friendly Service. Car was Spotless...Great Job..

Good wash.

Very disappointed. Used to be a lot better. Paid $22 and gave a $3 tip and hopped in my car as I was in a hurry. Then I noticed after I left the dash had not been dusted at all, the door wells were half wiped and they did not touch the trunk mat of my SUV. The rear view mirrors were poorly cleaned. This was my first visit under new management. I will not return

I usually go here for a quick wash to get the dirt off. For a more through clean I go somewhere else. Today I went, did a once over before I got in and drove off to the grocery store. Walking back to my car the sun shined bright on the dirt that remained after spending $22. My 1st instinct was to go back but I didnt want to spend more time waiting, I just wanted to go home. Being quick seems to compromise quality sometimes.

Great service. Ive been going here for years

They are doing a great job for amazing price

Love this place. The fact you can see your car the whole time from the lobby was a great idea. They do good work for a reasonable price. If there is anything that you dont like theyll take care of it.

My go to spot for my cars. Fast and professional service

I had a full detailing performed on my car, which was covered in tree sap. The folks here did a fantastic job! I felt the price was very fair considering the amount of work they needed to perform to clean the exterior. The interior was immaculate!! Looked better than when I bought the car brand new eights months prior.

DO NOT GO HERE FOR ANYTHING ELSE BUT A QUICK EXTERNAL WASH! I wish I’d listened to the warning reviews. This place is ONLY ok for a somewhat decent exterior wash. I actually think the machine wash near my house could’ve done a better job.They do poor quality interior work and seem to only care about getting people out quickly. I do not recommend! There are better detail places to visit. I may be back in the future for a quick exterior wash but more than likely, I won’t!

People who are regulars drive 6 figure cars! As I was waiting I valued the cars being done...about 6 or 7The value was around $670,000.00 roughly! People who drive badass cars know where to go!!

If I could give less than 1 star I would. In the same trip, they locked my keys in the car and I had to go home and get the spare.Then, I drive a Ford and they replaced my liner with a Mercedes liner. When I pointed out the mistake, I was told I was a liar and the Mercedes was the liner I came in with. The manager MARCEL reviewed the video and said no one took out the liner and I was lying. Twice I was called a liar. I then mentioned Id be filing a police report. Within 10 minutes Marcel called back and said they did take out the liner and put back in the wrong one.While eventually repaid for the liner, being told I was a liar twice, and wasted 2 work days trying to get my liner back, I would only go here if you dont care about customer service.

Well organized service, nice waiting area. Fast but not really thorough, though.

Check for cleanliness. Ive been here 4 times .and always at the end of the line, the door jams, the trunk, the windows, and the rims never are cleaned. The tires dont get tire shine enough on them. We give $5 tips and have to constantly point out their mistakes. I feel if I have to supervise the workers why do I need to get the service. Dont work for the money. Do great service and youll get better reviews and tips. Hint Hint. Im done taking my cars there.

My go to!....Professional, fast and efficient. All my cars have been blessed by the hands in this place

Come to wash my car at least once a week, and the guys do a fantastic job. Always feel good leaving with my shiny clean ride out of here 😁

They are fast..but in doing so they never clean wheels properly and overlook details.

This place is great.

Very impressed! Here in Chicago for the Auto show, employees were polite, attentive and hard working, many high end vehicles went through while I was here and they all left looking amazing! Thanks!

Use this car wash a few times per month. Completely hand washed, normally busy but you move true reasonably fast. I like the complete hand wash including exterior, wheels, windows etc. Before 10am you can save some money on a wash but overall the price is reasonable around $21 plus tip. One of the better ones in Chicago area.

Came here for an interior exterior wash + spray wax. I watched my car the entire time through the wash and never saw them apply the wax. I asked them about it and he assured me it was done but how did he do it if he rolled the car out immediately after they dried it. It also wasnt completely dry. Upon completion I pointed out the three doorsteps were still grimy and untouched. The guy gave it 2 wipes right in front of me which did next to nothing and sent me on my way. Worst $28 dollar wash Ive ever had. Will be taking my business elsewhere.

Its a couple bucks more than other usual car washes. That would be ok if they washed the whole car. They didnt clean the back of my car. The seats in the back were still crummy and were not wiped down. They are leather. Easy to clean. I noticed too late i was already home. I paid extra to clean rims. They also were still dirty. Not going back.

Car wash wasnt the greatest. Still had crab on my vehicle 😩