Been doing business with them for years... they have no problem with you bringing your own parts and theyll install them for you, its just labor. Their labor rates are average for the area. Theyve always done good quality work for me, I have no complaints.. highly recommend them. Matter of fact.. I bought my car from them also.

Amazing dealership! Such a great experience, not pushy and awesome people. Go see Kari to buy your next car! Thank you so much!!

Derek Allen was great to work with in finding a car for my son. We purchased a Lexus with low miles and he was honest and great to work with.Thank you 😊~ Crystal H~

We purchased a used Toyota Highlander from First Team Chevrolet (an excellent experience) recently. There were some minor repairs needed after the purchase that Hampton Chevrolet had coordinated with their Toyota store to repair. I want to compliment the entire staff on their courtesy and professionalism. Special mention to Service Manager-Neil McKennan, Guest Relations-Paul and Tyler Self, and Tom and Tina in Parts all wonderful to deal with. The others were also very courteous and quick to ask while I was waiting if I was being helped and if there is anything I need.First Team gets it. The art of customer service has been lost by many companies. Most now are concerned with making a profit only. First Team is also out to make a difference. We know where well be buying our cars in the future. Thank you First Team for Peace of Mind.

Such a great experience! I went in with my list of requirements for what I was looking for and Derrick was great. He picked through inventory and was patient with me everytime I knocked down his suggestions. When we finally settled on the Pathfinder he did what he could do to get me into it. The atmosphere was very friendly and more like a social setting rather than a business transaction. I got what I wanted and Derrick helped me get it without being pushy. I will definitely be back for my next purchase. Great job First Team!

I was buying remotely and I had my dad check out a car that I liked. He approved of the car, but First Team Toyota wanted to make sure everything was in the right shape. On another inspection, they found something that I didn’t like, and rather than taking advantage of me as they well could have, they refunded my deposit and made it very easy for me to find another vehicle elsewhere. They actually put their customers first. Ken and Mark were excellent people to work with.

Just brought a car from there today & I must say my experience was great. Sonia got me right I love my car they detailed it very good & made sure everything was good with the car. It was a very pleasant experience knowing that I was in good hands. My girlfriend brought a car from this same place 4 years back & Mike got her right also & her experience was the same as mine. I highly recommend this dealership & when y’all go ask for Sonia she is the best

To be honest I was not even considering buying a new car. I went to First Team Toyota to see about some accessories for my husbands new truck. I stopped to talk with Mike McCoy . He treated my husband so well with the purchase with his truck.I saw this beautiful Camry and Nick Vent worked his magic . Bringing my interest rate my old loan down and a payment I could afford, I drove away with an awesome 2021 Camry. Thank you to First Team and the sales and service staff. When my son gets back from Okinawa we will be back for a vehicle for him

I took my vehicle in for the required maintenance and was told there was going to be a charge of $$$.$$. Ive never been charged for the required maintenance prior to this. I was informed that after my car hit 25,000 miles my oil changes are free but all the other services that come along with required maintenance are charged. I asked if I could just get the free oil change and take my car elsewhere to have the required maintenance done and I was told no, that if I did that I would lose the free oil changes, Inspections and towing. Do your research before buying a vehicle at these dealerships who offer lifetime anything.

Brought a vehicle from there realized after I took home and backed out the driveway that the camera was messed up. Took back and left it. Came next day they said they had to order camera and it will be here in two weeks. Came two weeks dropped off came back they said camera was on back order to and it won’t be here for another two months to check back. Checked back two months later and I was told it was in route and expected a specific day. I waited two days after that date went up there and they tell me it’s on back order again. So I ask how is a part that was in route on back order again. He said he doesn’t know what happened that now they telling him it’ll be here in another week. It’s been another week and I haven’t heard anything. I called back and they telling me that it’s still on back order. I have never been to a dealer that does this

I needed a newer truck that got better gas mileage. My wife works for First Team and brought me to meet Mike McCoy. he seemed like a professional family man. He was not pushy at all. we at first found a truck I really didnt like but was going to purchase because it was a good deal. Nick Vent the general manager made some calls and got me a great rate with Toyota for a 2021 Tacoma TRD. Love at first sight! The experience was not what I expected but I actually enjoyed my time there. Thank you and I wish there was an extra star button.

Bought a 2020 RAV4 from here last year.Love the vehicle! While parked at a local hospital, the cover of my driver side mirror had been taken. Tina in parts was great about getting a new one ordered.When I inquired of Miranda of someone to help put it on, everyone was just too busy! That’s not good customer service! Thought maybe she would offer since every tech didn’t have minutes to spare.... but that didn’t happen.Luckily Lee/sales saw me struggling to get to attach correctly and took 2 minutes from his busy day to provide excellent customer service and got it to attach.I now know who I’ll work with there and who I will not.

We just purchased a 2021 Hybrid Highlander from Katie at First Team. We had an awesome experience! Katie was understanding, easy to work with & tried to meet all of our expectations. We are so excited & happy with our new Highlander! Thank you so much Katie!!!

Calling from Raleigh on a Used vehicle. A salesperson was give guidance by the Sales Manager that a newly arrived vehicle has to go through inspection before it can be sold and that deposits are not taken for used vehicles. The deposit was my request yesterday to secure the vehicle while I drove up first thing this morning to arrive when they opened up. Service opens 730, sales at 9.The salesperson explained to me it was their day off but they would make a clear effort to whether the vehicle would pass inspection or by pushed off to auction. I mentioned that when there is a secured buyer that inspections can be go no matter what comes about and I was that buyer and how do I make that clear to all hands on deck that this is not another window-dreamer buyer. Driving down in the night was not a problem. Salesperson was misled. buyer was misled and vehicle sold. Salesperson contacted me on their day off to say they were trying to get word on inspection status.Word on the street is that the demand is just too high to hold anything for 180 minutesI say its lack of professionalism.salesperson was so well spoken and held the ethics of fair handshake.Management could be reminded of simple agreement.

Purchased my new Toyota Highlander here! Love this place! Had the opportunity to work with Derick Allen! He is the BEST! If you are looking for a car ASK FOR HIM! Honestly! I got lucky with him, he had the car ready for me when I showed up and he knows his stuff! Highly recommend!

They sold me a car with missing floorboards, the car was in a flood/accident and This dealership denied everything. They put aftermarket jute and didn’t replace the floorboards. DO NOT buy from here. And if you do CHECK EVERYTHING. Toyota did absolutely nothing to help with the situation because the dealership denied it (of course they would) ITS FRAUD!!!!! and the cost to fix everything was 3K! BE WARE. Stay away. Lucky them I don’t have money for lawyers or the story would’ve been different. POS! By the way the car had 150 miles on it, it was “BRAND NEW”. None of that was on car fax.

Just got hosed for 3.5 hours for oil change and tire rotation. Never again, these guys are pathetic. Done!

Such a great experience overall. The technician took the time to explain everything that has been going on with my vehicle and Miranda was such an awesome help in making sure I had everything taken care of. Definitely recommend.

I love how helpful and patient they were with my decision. They made my very first car purchase easy and satisfying. Most being extra kind and understanding. Will for sure recommend First Team Toyota to my family and friends. I LOVE TOYOTA.......Thank you again Kari & Shlomo.... Greatly appreciated and satisfying .....Your friend,Mable

Excellent team at First Team Toyota. Craig, Ed Parker, and Shlomo worked incredibly hard to make my dream car purchase come true! If you are looking for a hard working team that have the consumers best interest in mind, this is the place to go. They have a new life long customer here and I highly recommend you use them for your car buying needs as well!

Wife and I had a GREAT car buying experience at First Team Toyota. Michael Powers was our sales rep and we honestly couldnt be happier with the process. Low stress, straight forward talk with quality customer service all around! Will definitely be back!!

Bought a 2017 Tacoma SR5 from First Team and they were fantastic. Stacey responded to my internet inquiry at 7:53am (working before they open!) - very polite and respectful, and she set me up for an appointment that same day. Ken the sales rep was very informative and directed my son and I toward what we wanted. Nick the sales manager was a gentlemen - tough but fair negotiator - he knew the pricing in the market and I know I got a great deal. The paperwork was smooth and actually enjoyable. Every step in the buying process was smooth, fair, respectful, and enjoyable. Thanks Ken and Nick!

Although my family has bought all of their vehicles from here for years, I finally made the right decision and traded in my vehicle here for our new RAV4. This experience here was really amazing, Derrick Allen really took his time with us and made sure we were 100% happy and informed on the entire process, honestly we felt like we were just talking to our friend rather than buying a vehicle. So thankful we chose to shop here and made our purchase. Thank you to the whole team, who were great as well!

I am VERY happy with my purchase at First Team Toyota. Derick Allen and Mark Self are the two best Sales and F&I guys Ive ever dealt with. Ive been looking for a Ram Rebel for a couple months, scouring autotrader and all the local Dodge dealerships for the right one. To my disappointment they were either overpriced or had ridiculous mileage. I stumbled across this one after it was just traded in and it was perfect! Not only did they give me a great price but the mileage was low and the condition of the truck is as close to perfect as you can get for a used truck. They gave me a great deal but the next day they surprised me with an even better deal with a lower interest rate and monthly payment, who doesnt like to save money?! My overall experience with First Team Toyota was AWESOME. Not only do I highly recommend them but I look forward to doing business with them in the future. THANKS GUYS!!!!!

Thank you 1st Team for a wonderful experience. As always with my years of buying vehicles with them they did not disappoint. I left there with a wonderful vehicle and have the assurance that I am covered by the best automobile dealership there is. I feel like family every time I walk through the doors. First Team is and always will be my 1st and only choice.

After financing fell through. They made me pay money to get my trade in car back. Also received car back damaged. Will never go back to this dealership again. Horrible customer service and management.

We had a paid of honda odyssey and were looking to upgrade, but werent in a rush and wanted to find the best deal and the best vehicle for our family. We werent sure if we were sticking with a Honda or going to end up switching vehicle makes and models, so we wanted to shop around. We went to first team and Terrell B. and the general sales manager gave us the best deal upfront and were very kind and genuine. When we went to priority a couple days later after checking out many dealerships and their best deal upfront had no where near the discounts first team had. First team was giving us way more for our vehicle trade in and didnt play the run around game. Priority was 3,000 less for our trade in and even marked up their vehicles over 2,000 past msrp unlike first team. We ended up coming back to first team after doing lots of research about quality of vehicles, best reliable van and SUV, and reviewing consumer reports. We felt confident that when it came to reliability we could trust Honda after owning a van since 2013 with no issues and doing our research on other vehicles and seeing what they lacked. We purchased the Odyssey Elite and are so happy we did. Ultimately, first team won our business for being genuine, kind, upfront in a good way and understanding we needed to do our research and were patient. Will always go here to give them our business from here out.

Great place to buy a car! Kari was helpful and great from the beginning. Honest and forthcoming. Nick was great to work with. Got my daughter her first car! Thank you!!

Im very pleased with the customer service that I get from First Team Toyota. I have brought 4 cars from this dealership and dont plan on buying anywhere else. They almost feel like family! Great job to my all time saleswoman Sonia!!! Keep up your wonderful work!!!

Just helped my son purchase a used Tacoma. He is a young Navy officer stationed in San Diego and his car died out there. Since he is being relocated to VB, he decided to purchase from First Team, but due to his training schedule, he was unable to buy the truck in person. Sherron, Mark, and the staff were able to pull off an impressive logistics operation to close the deal. I appreciate the extra effort they made to get a serviceman his vehicle.

Excellent experience buying my 2021 RAV4 at First Team Toyota! Welcoming environment and knowledgeable staff. Everyone went above and beyond to help me find exactly what I wanted. I will certainly recommend them to family and friends!

After going to a couple of dealerships I was able to find what I was looking for at a price I wanted at First Team Toyota. Everyone from the Sales team to Service team was professional, courteous, and a pleasure to work with. Thanks again First Team..

Great customer service.... Friendly, open armed atmosphere... Thanks first team toyota for my new car whooooyoooo

Miranda’s Team of techs does a great job of keeping all our vehicles in top shape. She lets us know the best solution for each need. Keep up the great work!

Picked my car and myself up toke back to dealership, gave a loner car. Repaired my car. Everything was great.

Came in today to get a oil change and this how yall leave my car. Disgusting!How you spill that much oil!

Each time I setup an appointment and still have to wait for two hours, or longer, to get a oil change. All I get is a excuse that we are running behind each time. This is unacceptable because this is why I make appointments to get in and out as quick as possible. I believe they need to hire more people or not schedule appointments so close together. My time is very important just like theirs. I understand a hour for and oil change to happen but not two hours.

Awesome place, awesome people. I just bought my 2021 Tacoma here. Nick Vendt and Sherron Bent were the ones who helped me. When I first met them, I felt like I was at home and part of their family. The whole process was quick and easy. It was definitely a great buying experience. Thank you Nick and Sherron, great job!

I had a great experience with my recent purchase from First Team. Sherron was the absolute best to work with!!! He was very knowledgeable and professional, but also extremely personable and thoughtful. The communication was top notch! Sherron and Jason worked to get me exactly what I wanted. I appreciate everyone’s efforts to make it an easy and pleasant buying experience.

My husband and I had a wonderful experience buying our pre-owned Toyota Tacoma from First Team! Everyone was extremely helpful and knowledgeable which made the car buying process very easy. We would highly recommend this dealership!

I have had my car serviced with the dealership maintenance department For the past 3 years. I always have exceptional service from the front reception to the technicians. I definitely recommend this place!

We recently purchase a new Tacoma from First Team Toyota and had the pleasure of working with Mindy as our salesperson. Mindy’s professionalism is second to none! She helped us find the vehicle we we wanted at a good price. We really appreciated her straightforward approach to the process and her willingness to work with us at every step. Both my wife and I were very pleased to buy a vehicle from her and are so very glad to give her and First Team our business.

We had an idea of what we wanted but had to test drive a couple different vehicles first- they were patient and not pushy at all. Informative and helpful, and ultimately gave us a pretty good deal.

Was told in order to get advertised free oil changes I have to pay for all the other required maintenance. I also have to have their stickers and license plate frame on my car to get free oil changes. What kind of BS is that? I dont get grief from Priority when all I want is an oil change. They tell me all the recommended maintenance and I do it myself and they are ok with that and dont force me to get the work done there at their service center. I would not recommend this place for anything, not even the free state inspections. I would rather go pay someone else to do it than to deal with this places shenanigans. .

My 1 star experience is due to the lack of customer service I received from the receptionist who directs incoming calls at this location. I believe the woman’s name was Peggy. I purchased my vehicle from this dealership just last year.The dealership placed my plates and frames on for me at the time of purchase. Currently, I need to change my plates and frames. I called to receive assistance with this because the fastener caps used on the frames for my car are not easy to remove. Peggy proceeded to ask me “don’t you have someone at home that can help”.If I had assistance why would I call the dealership? At the time I called I did not have assistance and you don’t know or even have to know a persons situation in order to assist them when they need it. Her response to me was rude and condescending. She also stated “I guess I can transfer you to the service department”. Customer service was nonexistent. Not pleased at all.

Great place to buy a vehicle and very professional customer service! Everyone was very nice and I believe I was treated like family! I had the pleasure of getting to know Les the salesman, who was very professional and Mark who is in the finance department! GSM Jason was very professional and helpful as well! They were really nice to work with! I would recommend family and friends to go there and buy!!!

My family and I had a wonderful experience purchasing a car at First Team Toyota. They were incredibly respectful of our boundaries regarding COVID-19. They went above and beyond in every step of the purchasing process to maintain our comfort and limit our in-person interactions as much as possible. We started the process online and continued much of it over the phone, and the team was very responsive and always had the time to answer questions. Thank you First Team Toyota!

Purchased a car from First team Toyota last week. The staff was very informative and personable. The amenities are great and I love my car!

Thank you so much First Team Toyota. Absolutely inlove with my new car. Ed, Craig, and Shlomo were amazing to work with. I will definitely be recommending family and friends looking for cars to you guys.

I had the pleasure to be assisted by Sharron Bent at First Team Toyota! He made the process of buying our 2017 Chevy Tahoe a BREEZE!!! If you are looking to upgrade your current vehicle, ask for Sharron Bent HANDS DOWN the best experience! Thank you again Sharron! You’re AWESOME!

Shout Out To First Team Toyota ! When I say my experience with these people was awesome! They help me purchase a New 2020 XLE when I say this baby drive luxury I LOVE IT ! thank you EDWARD PARKER !y’all go see him !

Worst experience purchasing a vehicle. My husband and I had gone back and forth deciding if this car was manageable for our finances and as I walked back to the bathroom I heard the main financial guy who was working on our deal tell the salesperson if we didn’t purchase the car that evening he would do everything in his power to sell it the next day to someone else. Just made me feel horrible that he would manipulate us like that. Left and bought a car thru first team Kia and had a much better experience. Would never recommend this place to anyone.

The maintenance folks took a while but got the job done right. They also identified and fixed a developing problem with the radiator. The price for the repair was on par with what I expected.When we came in to pick up our vehicle, we decided to browse some others for a potential replacement. Mr Parker immediately came out and greeted us and took us for a test drive in two vehicles we were considering. He knew the answers to every question or found them out for us quickly. Very seriously considering a future purchase here based on our experience.

I LOVE my new car! The staff and management were amazing! Great deal. ❤️

05 Tacoma had a rusted and recalled frame. Got frame replaced at first team Toyota on western branch blvd September 2015. They told me they test drove the vehicle and it was good to go. Pulling out of the lot I noticed a very loud popping noise when turning left. Took vehicle back in October 2015 and they said it was a body mount which needed adjustment and they fixed it. Leaving the lot after pickup the noise is still there. Took it back December 2015 and they said they couldnt hear it and it was fine and the issue would diagnose itself. Oh great. Took truck in April 2021 and they finally fixed it, they didnt put the truck back together correctly.Days later in December 2015 a transmission cooler fluid line failed spewing fluid everywhere and damaged the transmission. This was a hose I most definitely believe they damaged while reassembling the vehicle, without a doubt. They told me they were not liable even though they reinstalled a partislly dryrotted hose that they themselves damaged which lead to the hose breaking. $3500 was my out of pocket cost to get transmission replaced. They should have taken responsibility for this, instead they did nothing. At the very least they should have notified me and I would have payed for a new hose. Thats not service.May 2019 the vehicle is bogging down and not accelerating smoothly. Take in and they diagnose the problem as a bad combination meter, where the odometer resides. Due to the odometer being in the mix, they said they needed to send the mileage in to the part maker and that I couldnt drive the vehicle until it was fixed as the mileage on the vehicle would not match what they sent in. Was quoted 4 to 5 days on it being fixed. Ok. Week goes by, parts not in. Two weeks, parts not in. Ask for rental, they said I would have to pay out of pocket with no assistance because its not under warranty. Three weeks, a month, 5 weeks, 6 weeks, 7 weeks go by and they still have my truck hostage and say I cant take it or drive it bc they sent in the exact mileage to part maker. When I fought back they told me fine take the vehicle and we just wont fix it. Are you serious? Finally, after 2 months they call me and say, Hey whats the mileage on the vehicle the part maker has it ready and wants to input the mileage? I said, Are you kidding me!?!? The vehicle is in your lot and you told me I couldnt drive it!! So as it turns out, this entire time I could have been driving my vehicle and instead because of their miscommunication with the part maker and pure incompetence they held it telling me I couldnt drive it when in fact I could have driven it the whole time. I lost days of work and had to borrow numerous vehicles from family. Oh and by the way, the original issue still persists so they fixed nothing and wasted my time in the worst way. Also, when I got the vehicle back it had not been cleaned, there was black stuff all over the door and steering wheel and inside where their dirty hands were and the dash had not been put back correctly.

A little bit late but I bought my brand new 2020 Toyota Camry from the salesman on 9/11/2020 , Mike McCoy. Thanks to him and his team I walked away with the best deal ever! I would recommend this dealership to all my friends and family . You may be wondering was I offered some sort of discount to say this and I’m here to tell you NO❗️These folks are genuine people who are just doing what they do best and that’s providing their best customer service satisfaction . Thanks again you guys 😊

The reason for this 5-Stars review is truly because of my exceptional service advisor, Miss. Miranda Godfrey at the Western Branch location. I typically do not write reviews and when I do it is subsequent of couple months after the service / transaction. I appreciate other reviews which are written after some time has passed, whereby allowing time to observed and write accordingly. Also, this submission is of my own perspective and not in any-way incentivize.October 2020: I took my farely new Car in for a normal scheduled service appointment — what resulted should have been a very vexing situation -- a car w/ less than 8,000 miles. I asked Miss. Miranda to please have her tech take a quick look at my Infotainment System, because it kept blinking on-and-off during my work commute - annoying.  The tech identified what looked to be the issue and ordered the part(s).  Maranda called me in, upon arriving everything was arranged and a courtesy ride to take me home.Later that evening she called; the part did not resolve the issue because the tech was able to replicate the original issue on the post test-drive.  She was aware this was my commuter car -- she asked if I needed a courtesy pick up in the morning.After lunch she called; she ordered a complete USB kit and needed my car for 24-48 hrs.  Without asking, she had a loner cars reserved -- ensured I had transportation on those days.After work, I picked up my car.  Two weeks later the same issue started again, so I left Miranda a VM.   She called back; already started a warranty claim -- pulled my warranty documents, set everything up and had another loner. After drop off, she kept me informed with every decision she was making on my behalf and why. This time, I had the loner for almost a week (included a weekend).  When I returned, the paperwork was ready and my car was pulling up – OUTSTANDING Customer Service (considerate of the customer’s time).Nov, 2020 around Thanksgiving:  The same issue started happening again. I called Miranda, left a VM.  She called back with elation, she had amplifying information regarding why the infotainment was having issues.  She asked which model cell phones I used (iPhone, iPad and Android) and specifically honed in on the Android Note.  Apparently the culprit was the new Note I (intermittingly) used for audio-book listening on longer drives. Miranda didnt push the easy button w/ anther appointment. SHE demonstrate resourcefulness -- isolated a completely new reported phenomena.  Some new Android Models; the charging voltage exceeds the infotainment capacity, subsequently led to my issues -- reason it was difficult to isolate.Jan 2020:  After holidays I used my car again to commute and the same issue started again. However, this time, it happened during bumps on the highway or over speed bump. I called Miranda again and we had a good New Year chuckle. Fortunately it was fairly simple -- manufacture connection in the unit needed to be seated-in further – I was driving my car again the next day.  I have experien no issues since January of 2021.Miss. Maranda knowledge of the process, expected service timeframes and especially resourcefulness (of newly developing issue) like my major electrical work — allowed her to advise on technical / mechanical issues, imparting confidence with every customer centric decisions made. Miss. Miranda has earned my business and my utmost trust in her vehicle acumen.  Moreover, her dedication within a very difficult profession,  dealership customer service.  Another key to her success is Miranda’s EXCEPTIONAL soft-skills.  No matter the situation, she kept me feeling like she (on behalf of the dealership) was doing everything within her power to get my vehicle back to me in a timely manner.  Ultimately, I felt my vehicle remained in good hands and at no point I felt like I was a bother or felt like the ‘heavy-lifting’ was mine to bare alone.THANK YOU MIRANDA!!! YOU have made a typically frustrating/vexing situation very manageable / bearable.

My first car buying experience was a huge success thanks to the hard working team at First Team Toyota! I went in to test drive a used Subaru that I had fell in love with online. I drove away with it that night, gleaming from ear to ear the whole way home.Sherron, a sales associate, was up front yet enthusiastic about helping me figure out a car I could afford with my cash budget. He was also patient with my Dad and I in explaining about the drivetrain warranty (big perk for my mechanic Dad) that covers the engine and transmission. In the end, I was able to work out a deal with Nic, the manager, to drive off with my first big girl car. He was helpful in figuring out a deal for me to pay cash and drive off that night.The only issue I had was with receiving the proper registration for my tags, which wasnt their fault at all (someone at the City wasnt doing their job, Ill save that for another review :)) and was corrected by Shlomo.Thanks again to the great team work down at First Team Toyota, 10/10 would recommend!!

I went to the body shop here to get an estimate of the repair costs for some damage to my vehicle. Everyone I interacted with was very helpful and professional. Mr. Joseph was especially helpful and knowledgeable, and he took his time explaining different options to me and answering my questions. Thanks for great customer service!

Just wanted to give a shout out to the awesome service team at First Team Toyota! Thanks to all for your superior mechanical as well as customer service!!!

I recently bought a 2021 RAV4 XLE from first team and my experience was fantastic. Leslie was very quick getting me through my paperwork and I was in and out in 3 hours. I usually dont enjoy going to dealerships because of the constant pressure to buy or look at something but I did not feel this pressure at all from first team. I love my new RAV4.

Bought a 2021 Tacoma DCLB Off Road. Easiest transaction for a vehicle purchase I have ever experienced - not even factoring in the fact that were in COVD. Craig and Les answered all my questions, were courteous, responsive and just down right a pleasure to deal with. If the rest of the ownership and service experience goes like this, which Im sure it will, Im a customer for life.

We have purchased 3 vehicles from First Team Toyota over the past four years. First class customer service, have always worked with us on the final price, and the vehicles - 2013 Tacoma, 2018 Highlander and 2021 Tundra - have treated us like royalty. Special shoutout to Mr. Sherron Bent for the latest and greatest customer service!

The Service department was incredibly kind and helpful. Thank you all for everything!!! 5 Stars.

This is a professional facility with kind and courteous staff who are ready and willing to help in any way possible. The building is equipped with many commodities to help the time you spend here be as pleasant as possible. In the main waiting area there is a TV with two coffee/tea machines. There is also a theater room, a play room for kids, a nail and hair salon, and a gift shop with lots of neat things to take a gander at.

I dont usually like dealerships, but First Team has been the best dealership Ive worked with. They are quick and keep you informed as your vehicle is maintained or repaired.

I love bringing my vehicles to First Team Toyota! Ive been a customer for many years now. Im always treated very well!! My fav person to deal with is Anita in service!! Shes the best!!!!!

Ricky start (technical issue between scheduling center and shop) but great service in the end.

I live about two hours away from First Team Toyota, and Sherron knew exactly what I was looking for in a 2021 Camry XSE. He gave me some other choices so I could see the car in other colors because I did want to have a last look. Sherron got me the car I wanted, and kept me up to date as when the car would arrive. He took very good care of me, and knowing that I had a long drive home, he even helped the man in the back detail the car. Everyone there was extremely friendly, and I left as an extremely happy customer. I would refer anyone to Sherron. He is upfront and honest, which is hard to find a salesman like that now a days!!

I had a great experience in the Service Department. Ms Anita thank you for being a great service advisor. She is very Knowledgeable and thank you for helping me keep my 4runner service up to date . I will be coming back again when it is time for next service. Thanks Again Ms Anita for the Great Customer service.....

First Team Toyota offers competitive pricing and treats its customers with respect.I drove past 2 Toyota dealers to buy our new car from First Team. I chose First Team over other Toyota dealers because of their competitive pricing and because of how they treated us.Because of Covid, the vehicle we wanted was set to arrive a few weeks later. However, even though we had agreed on the price of the car, John (new car sales) and the dealership gave us an extra $1,000 cash back than we were expecting! The cash back incentives had increased by $1,000 by the time our car arrived, and the dealer could have easily pocked that money without us knowing. Instead, when the vehicle arrived, the final paperwork we signed reflected an additional $1,000 savings! It made me happy to interact with honest, nice people like those at Toyota First Team.In our search for a new car there was limited inventory (thanks COVID), so I visited several dealers to try to figure out our options. As soon as I started talking price at other dealers, the tone changed as managers poked their heads out, attempting to use high pressure and good cop/ bad cop tactics to force a sale at a high price. First Team was the opposite. The entire staff was a pleasure to deal with and, as I wrote above, honest about price without the high pressure tactics.Thank you to the people I dealt with at First Team (John, Kenneth, Courtney, Justin and Rick), you guys were great!

I had went into this stealership to buy a used Tacoma with a trade in! All the numbers came back a little high, I stepped out for a 5 min smoke & call my other half to discuss. In that short period of time I came back to the desk of which I had been sitting, and the finance guy came over & I stated ok I’ll go with those numbers. To my surprise this stealership can sell vehicles in 5 minute timeframes! Absolutely unsatisfactory & when I got a call back from the branch manager Nick and told him the situation, and told him I would leave a nice review, he commenced to yelling at me like a little child, so I hung up! Take your business & money elsewhere! Piss Poor!

Very Friendly & patient staff! Smooth process and very knowledgeable on all vehicles and what they offer .

We had an amazing experience here with our purchase of a new 2020 Tacoma. Shout out to the General Manager Nick. He went above and beyond to ensure we got the truck we wanted. Thank you Nick! You have yourself a loyal customer! When its time to upgrade my wifes car I know where were going!

I made an appointment to look at a pre-owned car. When I arrived, I was greeted at the door by the salesperson, Mike McCoy, who had just brought the car up front for me to test drive. It was clean and in impeccable condition for a 2016. Mike answered all my questions and addressed any concerns. He was well-prepared. I had plans to look at cars at 2 other dealerships but I found what I needed and wanted at First Team Toyota. I hope their future customer service is as good as what I experienced when they were selling me a car. Well see...

Absolutely fantastic service. The entire team went out of their way in a time of need to assist me in getting my car. Truly felt part of the team and will definitely buy there again. It’s the type of support that makes you choose “your” dealership. Thanks again Mike and team!

Went here on a Saturday evening. Salespeople were nice and accommodating. No one was pushy and listened to what we wanted. As we had already done plenty of research. Found the car with the options we wanted and we were in and out in under 3 hours start to finish. Got a price we could all live with quickly and didn’t have to do a bunch of back and forth. Warranty’s and free stuff I.e. inspections and oil changes were better than Priority Toyota too.

Dont ever give this dealership your phone number, I inquired about a car over a month ago and to this day every other day I get spam calls and emails...they really dont know where to stop.

I always leave knowing my car is taken care of. Incredibly friendly staff, I trust them to make the right decisions with my car maintenance.

It’s been a long time coming for me, and I’ve finally gotten into the car I’ve been wanting. First team Toyota definitely took care of me, and I’m super grateful to those guys.

Beware the unadvertised $100 service center diagnostic fee! While not an uncommon fee, this is the first shop Ive ever worked with who didnt advertise it ( looked everywhere for signage), didnt mention it during scheduling, and didnt mention it when discussing service with service tech. When I suggested they not charge me if they didnt communicate properly I was threatened with a lien on my vehicle. There are other shops who do the same work and in a more professional manner.Also, regarding the reply, you have my contact information. Theres nothing keeping your manager from contacting me at their convenience.

Terrible experience! I put down my down payment and everything, came to pick up the vehicle after they told me it was ready. Drove 30-45 mins just for them to say it’s going to be ready tomorrow. They wouldn’t tell me what they are working on or what the hold up was. Super unsatisfying experience, very disappointed. I highly do not recommend this Toyota dealership!!!!

So heres my truthful experience at First Team Toyota, no bs!At first I set an appointment at 1 pm to look at a new 2020 RAV 4, when I got there I waited like 5 minutes until someone asked me if Ive been helped and I told him I had set an appointment, he wrote down my name and I waited like 30 min until I told the receptionist that I was trying to talk to a sales associate to look at the vehicles, thats when finally I was helped by Allen Derick, he was extremely professional, helpful and honest. Took the car for a test drive, explained to me all the little gadgets and safety features included, by the time we got back I had made up my mind, we closed the deal and the more I drive this car the more I am in love with, definitely recommended, thanks Allen!

Bought a new Truck from First Team Toyota with salesman Tommy Hancock. What a great experience, easy going, funny to make it not so terrible. Most people hate going to a dealership but Tommy went out of his way and was upbeat, easy to work with. He has great customer service, has called and kept in touch to make sure everything is going well. I didnt go there to buy that day but because of dealing with Tommy we decided to go for it. And we are glad!!

I cant say enough about the treatment that I received from everyone at this branch. It started with Dwight who was so personable. He did not push to sell a car but was willing to work with me. It took me a second time to make up my mind to purchase but he was very understanding.The general managers Nick and Jason were also exceptional to work with. It didnt matter what I asked for it was handled quickly and with a smile every time.Lauren was so understanding with the financial pieces and willing to help me get everything completely right.I thank you all for the best experience at a car dealership that I have ever had.

Very concerned and caring.

Bought a 2018 RAV4 from fist team Toyota and couldn’t be happier. My salesman Tommy Hancock was great, no pressure and the buying process couldn’t have been easier. I can’t speak for the entire staff there but the ones I dealt with were great. I can only give 4 stars because I haven’t dealt with the service department yet but if all goes well I would amend it to 5 stars with no problem.

Nick Vendt the General Manager is great! I found the vehicle I wanted and he was very courteous, professional, and accommodating! I highly recommend him and his dealership! Thank you!

Brought a vehicle from first team toyota recently was sold a lemon will not buy anything else from there nor would I feel confident with allowing first team toyota to repair any future/current vehicles theyre service/vehicle sale regarding mines was a fraudulent deal

I really don’t like to complaint. But I was really excited about getting my 2018 Toyota! Unfortunately after paying $20,000 for my vehicle I was told if I wanted a second key I will have to pay for it myself.Something so small could’ve been resolved easily take better care of your customers guys...

Cool I got a car here and they lured me in to saying oh yeah free oil changes and state inspections. Oil changes are cool you make an appointment and come in. The inspections though.... are rough. Got here 5 minutes after they opened. 705 and there were 4 vehicles already here like omg whyyyyyy. And yeah I basically got told my car will be inspected in about an hour and a half to 2 hours. So fun. Virginia is such a commie state to want us to do these inspections. But whatever atleasd its free. 2 stars cause i gotta wait.

Two weeks ago I priced a vehicle and that was it. Said I wasnt interested. Since then I receive daily calls, tests, and emails from Caitlin White. Ive opted out, been nice, and multiple times said I am not interested. She is the most annoying Sales rep I have ever dealt with.

We bought and service our 4runner at this dealership. Everyone there is friendly and attentive from the sales team, service dept, the mechanics, etc. Nothing but good things to say about these folks.

I had my car serviced today and was completely dissatisfied with my experience. First, proper social distancing was not practiced at the service desk. All customers were funneled through the same door and employees did not space customers out to allow for 6 feet between them. No cleaning of commonly touched areas was apparent. One service employee had her mask pulled below her chin when talking with other employees and customers. After my car had been looked at I was called to tell me I needed over $1000 worth of work done. Once I put my husband on the phone, all of a sudden it only needed a lightbulb replaced. We opted for one other service in addition to the oil change and inspection we initially had it in for. We were told that service would be $250 plus $20 for the lightbulb. I walked in to pick the car up and I was told my total was almost $600. When I questioned it I was sent over to the employee who was still not wearing her mask properly. She had all kinds of excuses about how the computer adds charges on all the time. She still came up with a charge of $400. I asked her to break down everything done to the vehicle because this was not what I was expecting. She got frustrated by this request and went through the list stating they charged me for the state inspection. I informed her I had been a customer there for 3 years and had never been charged. Rudely she informed me that they only do that for vehicles purchased there. We finally settled on appropriate charges for my service. When I got home with the vehicle I saw a giant screw driven into the tire. Obviously I was upset. I called and spoke to manager and provided him all of these details. He took my information and told me he would speak to the service department and call me right back. 3.5 hours later and still no response. I will be finding another service center for my vehicle in the future. First Team clearly does not care about the safety of their customers and are all about gouging customers for unnecessary services.

My fiancé & her mother both just bought cars from First Team Toyota. Their salesman was Les Ligot! They were warmly greeted and all of us were given water to drink while we looked. They both looked at three different cars and was offered to test drive them. If they didn’t like the car Mr. Ligot didn’t put any pressure on them to buy. He just simply said “No problem let me see if I can find you another car that will be the right fit and in your budget.” They both drove off with big smiles on their faces because they left that day with the exact car they had in mind. It was a very pleasant day & experience! We would all highly recommend First Team Toyota and Les Ligot for your next car!😃🇺🇸

Awful, I attempted to reach out for a no BS purchase deal and the phone rep they had call me was very abrasive, condescending and rude. I even said “thanks for your time” and she hung up and called back. I wouldn’t recommend nothing with this dealership.

First team Toyota was great! Our salesmen Derick Allen was awesome and really made the buying process easy. Would definitely recommend to our friends and family.

I went to this dealership because it is closer to where I live and I was nearing the end of my former Toyota vehicle lease (thru another dealer) so I was starting to look around. I still had a few weeks before the lease ended and my intent was to look at Toyota options and also visit other dealerships before making a final decision. Service by Derrick and others at First Team was outstanding and I did not once feel pressured. I test drove what I requested but after talking with them they suggested a test drive of a second vehicle which is a Highlander Hybrid. It is the perfect vehicle for me and I walked away a very happy customer without wasting time at other dealerships. I would recommend Derrick and First Team to anyone.

Shopping for new tacoma. first team was fair and honest throughout the buying, trade-in, and financing process. easy to work with and as an added bonus, they buy a blanket powertrain warranty for all of their vehicles, which covers the life of your new truck beyond toyota’s limited 5 year warranty. that’s great peace of mind for someone that holds onto their vehicles for 7-10 years like me. highly recommend first team and my salesman, Tommy Hancock.

Found exactly what I was looking for and my salesman, Mike McCoy, was great to work with. I wouldnt hesitate to go back if I needed another vehicle