Alex was my salesperson though I spoke to a lot of people through the process. I came for an appraisal and left with a new [used] car. I never felt pressured. I was there alone so I felt a little scared, but it was just because I’m only 21 leasing a car. But I feel as though you can trust them and nothing deceptive can come about this establishment. Everyone that helped me through my process of trading in my car helped tremendously and was really friendly and patient. They let me take the car to work to get a true test drive and by the time I bought the car back after I got off work I was ready to buy it. They worked with me because I’m a college student so I don’t make much, so a lot of the programs they want you to get like the exterior protection program to protect your car from sun/plant/animal dropping damage so that was an unexpected add on to my already settled monthly price, and the protection mechanical wise was a lot too. However Mr. Frank made it that it would be ready affordable to add that on too. I will recommend them to anyone. Thank you guys!

My 2018 F-150 just had the rear window implode. Nothing hit it, simply just broke. When I called I was told that they do not do windows and it would not be covered under warranty. My truck has 19,400 miles. I have extended warranty. No good. As I was told, they do not make the rules. BUYER BEWARE! My family has been a FORD Family for 50 years. I think it is time to look elsewhere. Sad, sad day for FORD Customers!

This was the absolute easiest car buying experience I’ve ever had. I’m out of state. I live in New Jersey. I sent them descriptive pictures of my vehicle and they offered me the most for my trade out of many other dealers I inquired with. They even delivered my vehicle to New Jersey, picked up my trade and drove it back to Virginia. The sales manager and sales associate were very attentive to my needs the entire purchasing process. They were also able to offer me some dealer incentives and discounts during these difficult times in car buying. I was happy with everything. No gimmicks, no pressure to purchase warranties if you don’t want them. Great dealer. I highly recommend. Thanks!

I bought a used Honda Fit here and the staff were so kind and patient with me walking me through each step of the car buying process. If you’re worried about being taken advantage of as a female looking to buy a car then SHOP HERE!!! They put you first and were honest the whole time.

Abigail Van Hout greeted me and was attentive to what I was looking for. She was easy to talk with and a gem when the wi-fi keep going out. Great experience.Craig Holcombe was patient and explained everything and made the financial part easy.

The people at Cavalier are awesome and so easy to work with. Nikolay, our sales rep, was such a pleasure and put forth incredible effort to get us approved for financing and into our dream car with the help of Kirby, the used car sales manager. (No easy feat due to our less than ideal credit scores.) We drove almost 2 hours there just to see this one particular car and Im incredibly happy we landed at such a great dealership in the process. I highly recommend doing business with them and hope we have the opportunity to do so again in the future!

The team at Cavalier Ford were easy to work with. I did most of the deal over the phone. Once I arrived at the dealer the paperwork was ready to go. I was out there in an hour. They gave me a great deal on my trade in and on my new Mach 1 Mustang.

The experience was incredibly easy. Abigail was a very nice and agreeable sales person to work with and she made sure everything went smoothly. Thank you for a pleasant experience.

Nikolai was wonderful to work with purchasing our Bronco Sport. We had it on order for months and he kept us updated....and didnt mind us calling him excited! Thank you Cavalier Ford at Chesapeake Square! Five stars!

I appreciated the honest, open communication and time allowed for us to leave the dealership a couple times to think over our options with no pressure. No hard sell. Respectful customers treated respectfully. Was happy to buy my first sports car here, and would buy from them again.

If you’re looking a place to purchase a vehicle, look no further than Cavalier Ford. This was my first time at this dealership, and also my first purchase from here. They have really nice salespeople who will do what it takes to get you in a vehicle. The sales manager, Rick Kirby was super nice and very knowledgeable as well as John, the salesman that I dealt with. I highly recommend checking them out.

Very Nice and Very Nice People. Everyone here has always done their best to help us out...

I may need to change my 5 star rating depending on how they handle an issue with the truck I bought. Hopefully they will work with me to resolve. More to come...I will be keeping these guys rating at 5 stars! Bob Kirby is a stand up guy and resolved an issue that I had with my new truck. Truck is working out great now and appreciate the assistance! Service department is also excellent and accommodating! Everyone is like family here! Thumbs up!!

Loved working with Nicolay and Kirby. They made me feel important and valued. Both were quite knowledgeable, courteous, and eager to assist. Cant wait to pick up the vehicle Tomorrow!

The team at Cavalier Ford did a great job selling me anew Bronco several states Aeay . They were extremely helpful and personal. I truly enjoyed the experience !

Great team. Very helpful and friendly, even days before they knew I was in the market to buy, they were easy to interact with.The guys there didnt leave anything out during the sale. Took there time with the process, but it didnt take as long as expected. Negotiating the deal was not stressful and they were flexible.

The best car buying experience I have ever encountered

Bought a 2021 Expedition and the entire process took no more than 3 hours. Staff (Abigail, Drew, & Jerome) were easy to talk to and made the experience a pleasure. Highly recommend.

Very patient and professional. Miles, Drew, and Kevin were such a delight. Made sure we were very comfortable with our choice of vehicle. Went to another dealership and was treated poorly. Came right back here and Miles and Kevin greeted us happily. Cant say enough about all the help and kindness!Looking forward to being a part of the Cavalier Ford Family! Thank you so much for my sweet Chedda!

Ok, I dropped a work vehicle there to get serviced, I understand a lot of companies are under staffed, thats fine, not an issue, I wouldnt have mind keeping the rental longer, my issue is, I have called, my company has called, the rental company has called, no answer... left messages, no return call to get updates. The only call I got back was 2 months later to let me know when my vehicle was ready.

Great offer and quick in and out service. Didn’t feel pressured and i got exactly what i was looking for.

By far the best car buying experience I have ever had! They were fast and efficient. I didn’t spend 8 hours there. Would highly recommend.

Great purchase even better CUSTOMER service. Came in looking at something else but got away with something even better. Miles my salesman was awesome. Continually stayed in contact with us through out the process. Drew the sales manager was super nice and efficient. You will not go wrong coming to this dealership. Ask for Miles!!

My wife and I had been shopping Hampton Roads area dealerships for a pick-up truck to tow our new travel trailer when we happened upon Cavalier Ford at Chesapeake Square. The courteous and friendly sales and service team at Cavalier Ford won us over immediately, and if that was not enough, they took the time to get the specifications of our trailer, calculated a specific range of vehicles that would be capable of towing that trailer safely and economically, and then located a specific truck that met our option preferences. Words cannot express how impressed I am with the technical know how and the effort to meet our vehicle needs at this dealership.Thank you Cavalier Ford

Had to get the third brake light fixed so was advised to take it to the dealership. Cavalier Lincoln in Chesapeake. Although it was expensive none of the other places I went. were able to handle the repair. The service advisor supervisor, Sharon, took care of my problem and she advised me of each phase as it happened. I have nothing but good things to say about the service and respect I received during this time. A big thank you for Sharon. You are a good face for the company.

Quick, efficient, personable! And a lower interest rate than my own credit union!

Disappointed with Cavalier Ford located in the Chesapeake Square Mall because I made an appointment to have my truck serviced on July 2nd, 2021 and upon arriving at the dealership on the appointment date I was told I did not have an appointed. I presented to the service representative a copy of the email received from Cavalier Ford confirming the appointment of July 2nd, but all the employee could tell me was that it was not in their system. Therefore, I had no appointment scheduled for the 2nd, and they couldnt help me. No apologies offered for their mismanagement just we cant help you. Poor service, Im very disappointed. Now I have to take more time off my work for the new appointment they gave me for July 9th and if I dont work I dont get paid. Thank you Cavalier Ford for your mismanagement and lack of customer service.

Frank and Alex where beyond amazing helping me get into my dream mustang. Great guys who go above and beyond.

My salesman was Drew and my car purchasing experience was excellent. It literally was hassle free and all the paperwork was done quickly. I got the truck I wanted and would definitely recommend them to everyone.

Everyone at Cavalier Ford was very helpful in my new vehicle purchase. I will highly recommend Cavalier Ford to my neighbors and friends. Nikolay was my salesman and was he is very knowledgeable and courteous. Ask for Nikolay!

First time buyer at this dealership. They gave me a good deal on a new vehicles without all of the high pressure games that you find at many dealerships. Definitely worth checking out if you are in the market for a vehicle.

Always first class, easy to work with, professional, and fair.

This was the first time our car buying experience was excellent. Abigail was personable, efficient, and worked with us and the Cavalier team to meet our requirements to purchase the car. Everyone we was considerate and followed the COVID protocols.

Excellent group of people that work there at the Chesapeake square location!

Horrible service dept. Daniel will lie to you and on you. The managers don’t do much to remedy any situation. Every time you talk to Daniel the story changes. They charged me for services that were never performed. They did refund me for it but if I didn’t know better they would’ve gotten one over on me. Don’t trust these guys, especially not Daniel. I’ve had to return three time to have anything done and I’m still leaving unhappy as they have just can’t seem to do right by me. I’ve been coming here for at least 5 years and I’m never coming here again!

Very good car buying experience. Mr. Lou Gehrig was great to work with. Only negative was the long wait to do paperwork. Otherwise great experience

They got me into my Brand New Stealth Ford Expedition no problem

Had an appointment, was in and out in less than an hour. Fresh oil, tire rotation and a multi point vehicle check at a reasonable $$. Service rep, David A, and his co workers, are the textbook example of professionalisum. Love the new service check in area and customer lounge. Glad we bought our car here and will continue service and repairs at this facility.

Ive purchased several cars and this was by far the least stressful encounter Ive experienced thus far. It was truly a pleasure, thanks to John and Dru!

Cavalier Ford has categorically failed in every imaginable way possible to address issues with my 2019 Ford Transit Connect. From Customer Service, to the Service Department, to Management, I am underwhelmed. I have been purchasing cars for some time now, and this deal looked great on paper. Cavalier Ford has managed to somehow make this the single worst consumer experience of my life.Cavalier Ford; you are more than welcome to call me to discuss. My name is on this post, and Im pretty sure the 2019 Ford Transit Connect part makes me easy to narrow down.

Just bought my 4th vehicle from Portsmouth Cavalier Ford. They are great! I’ll keep going back. I saw Craig Holcombe, and he was very friendly and easy to work with.

Was considering buying a new vehicle here but after dealing with the NIGHTMARE of a service department I will go elsewhere for sales and service. They never answer the phone, not to schedule a service or to check on the status. I have been here for countless oil changes and 3 recalls. The first recall in my truck they forgot to reconnect the door latch. Two days after I got it back I realized this when my passenger couldn’t get out and had to crawl across the seat of my 3 year old truck, embarrassing and inconvenient. Second recall took 6 months of back and fourth to finish. The final straw was them taking two days to do an oil change and check another recall. They held on to it without any updates but got to busy and decided they could only do the oil change. When I went to check out they charged me more than what the service cost when I had scheduled it online (since they wouldn’t answer the phone). When I brought it up they just said sorry didn’t realize the Ford website was a better price, and had to refund my card. No one at cavalier Ford takes their job seriously, this place is a joke. Dirty used vehicles and a service department worse than a corner gas station. Watch out for the price gouging and go elsewhere!

I worked with Jen. She was very helpful and didnt push. She knew her inventory and gave me options. The whole team worked together to get me the best deal and I love my new vehicle!

They did help to get me into a vehicle I tried to give back the 4th day after purchase. Would not take it back.I was told, I was up to something. I placed a down payment on a stormy weekend and by the forth day discovered some type of energy pull. Explained. Tryed to trade after while. Not without a couple more thousand though. Go figure. Later discovered ecm was crossed up from the beginning. After properly put in , the true indicators then revealed air bag light and wires like headlights and windows had to be rewired to work properly. $2600 ecm, later in repairs, unreadable diagnostics, spark changes, battery and alternator. Now transmission... Of course! The whole thing was rigged including the original car fax given to me at the time of purchase. In April 2020, while still working to keep this aweful agreement in good standing, 3 accidents! Air bag deployed! Never again! They offered me $500 on a trade in bit i owe $5700 + on their own vehicle! Trash! I had the vehicle towed and had no other recourse but to leave it. My money effort and credit unnecessarily stripped from a mistake I made going to this dealership and because used car sales specialist in the beginning said Youre up to something. As a black woman, I feel robbed because of the whole statement and situation!

I was looking for a used sedan that would be easy on gas good room and reliable with the help of frank and nick I was able to get in a 2019 ford fusion and I love it would definitely recommend them to friends and family

Had a good experience. Worked with a sales rep named Jermaine who was great! Not pushy....didnt try to sell me any add ons. Just made the car buying experience really easy. I would recommend/ use them again.

Great experience, I would highly recommend for anyone to buy a vehicle from Cavalier Ford.

Professional caring upfront honest will definitely by again

We had such a lovely experience here with Abbi! We were on the hunt for an SUV and found the perfect one here. Abbi made the experience pain free, they had the vehicle we were looking for on the lot, gave us a decent trade on my Fusion and we were in and out within a few hours. Hubby and I love our new Explorer and had an overall great experience!

Great service and professionalism during a trade up of my Escape. Craig was helpful and knowledgeable and really answered all my questions!

Expensive and bad service

Loved them Craig helped so much get me into the car we wanted!!! They were very timely and helped us get it into budget thanks guys!!! Y’all are awesome highly recommended!!

Miles and Gerry were awesome! I have purchased a lot of vehicles and this was probably my best buying experience to date. Miles and Gerry had serious product knowledge and they were able to answer all of my questions. It is also worth noting that the purchase of my new Ford Explorer was completed in record time. I will definitely recommend Miles, Gerry and Cavalier Ford to my family and friends.Kelvin

Great experience. Professional.

Wonderful, Peaceful Place to go see..... EXCELLENT SERVICE & GREAT PEOPLE.... TO MEET.... NICE AWESOME VEHICLES TO BUY .Doreen

Very nice people even the finance man

My experience with Cavalier was excellent. They were prompt with the paperwork. All the individuals I dealt with were very pleasant and friendly. Providing PPE equipment if needed. I appreciate all the help.

This place is absolutely horrible! I took my truck in for inspection and they some how managed to completely lock my ignition and steering. After having to go to their service manager because I was told to get it towed and fixed somewhere else, they finally agreed to fix it on their dime as they are the ones that broke it. After I get it back I do not get my original key chain that I gave them, which had other keys on it, as well as my power steering is broken. I have tried to contact them about my stuff and nobody is answering the phone and nobody will return calls when you leave voicemails. While driving home after they finally fix it the truck just randomly dies multiple times. I have never had a single problem with this truck power steering was fine and it never randomly died until after I got it back from this place and when I finally get it home I find out that the keys do not come out of the brand new ignition. I heavily advise that nobody ever brings a vehicle here to be serviced because they are not competent in what they do.

Great customer service as always! They are all great people who really take care of you and make you feel welcomed. The service center is top notch as well and makes sure to communicate all issues. I’d definitely buy from them again.

I dropped my truck off on Wednesday Feb 17th for an issue with with the alarm system. Thet called Thursday morning stating they had to order parts. They could be in that afternoon but could be longer. I called Friday afternoon and left a message that way I could get an update but no call back. I called twice on Saturday to talk with Mike but he never answered his phone. I called again Monday and left a message but never received a return call. I called again Tuesday and asked to be transferred to the service manager. I left a message because he did not answer. I finally got a call back from Mike hours later. Picked up the truck late Tuesday and reviewed the invoice the next day. I had a miscellaneous charge of 36.99. I was explained it was for use of rags that is added to everyone. They charged me more for parts than my extended warranty covered. Mike told me they they dont have the lowest prices and doesnt really care if the warranty could find the exact same part elsewhere for cheaper. When we buy vehicles from these dealerships we get promised the best service department available. I guess this is just a tactic to make the sale. The service department never lives up to the promises.*******UPDATED***************I had to return to the dealship today because my truck was not properly repaired the first time. The technician neglected to make sure everything was working properly. The parking aid was not working due to their failure to program the new module. This cost me a day off work and gas to return the truck to get the repair done. No apologies from the service department. They did make a offhand comment about computers in todays cars. They one positive I can say is that they did get me in and out pretty quickly today.

My salesman, Mr. Jermaine Person was of great help and went above and beyond to make sure I got the best service

Nikolay is an excellent salesman and the whole team at Cavalier Ford were great to work with. Not pushy and I’ll be coming back here for service. Thank you!

They were very friendly and through. They asked us what we wanted and even surpassed it. I would recommend them to everyone.

Great experience. Alex was my salesman and he answered all my questions. I got a great deal on a 2017 Escape. Couldnt be happier.

The best truck buying experience I’ve had in years. I’ve been a Ford customer for over 35 years and the trucks impress me every time I buy a new one. You can’t go wrong buying from Caviler Ford. Great vehicle’s and nice people to help you.

Thanks for the sales team and John Burton for my new F250 . They made the experience personable and had me out in great time.

My buying experience was great, everything ran smooth and efficiently! I was in and out in no time with my new truck. Thanks for everything.Make sure you ask for Craig and Drew for help!

The dealer who helped me was so helpful trying to get the best deal possible. I am Senior Citizen and it was so over whelming, but he had patience with me and let me know he was there to help. I always had good interaction with this dealershilp, this why I return to do business with them. I would like to thank Mr John Burton for his help.

I had a great experience and I am so happy with my purchase. Nick and Drew were awesome and took amazing care of me

Sales manager dod a great job explaining the car maintenance and all details

Craig did an awesome job with the deal and I was treated very fairly and with respect. Smooth experience from start to finish!!

The guy there where very help full and good attitude looking to get another car

Nick was easy to talk to and work with. First rate IMO.

Great buying experience. These guys are top notch.

I recently purchased a used car from Cavalier Ford at Chesapeake Square.The team members were friendly and collaborative -- no hard sales pitches.The sales transaction was smooth and quick. Great overall experience!

Best sales service, car service package and finance deals Ive ever had and I never thought Id own a Ford till I came in here! Really excited with my new ecosport and appreciate the Cavalier team!

Cannot say enough good about this dealership! Its out of the way for me, but well worth the travel. My sales rep, Craig Holcombe is great! No pressure, everything laid out and explained, and such an easy transaction! The entire team there is incredible and so professional! They go above and beyond to make sure you get the deal you want. The entire experience takes no time at all in comparison to other dealerships. Drive the distance and check them out!

Cavalier is great to work with. The sales process is streamline and the service is good. My salesperson and finance person were excellent

Bought the truck of my dreams while fishing, once at the dealership I was in and out in an hour. Sales team was amazing, what a refreshing experience it was ti be in a relaxed and NO Pressure dealership. Thank you Cavalier Ford at Chesapeake Square.

Phone calls to schedule vehicle service go to a voice mail abyss. No one calls you back. The online appointment booking system has no open dates. When you call and beg to talk to a person, you get a friendly person who is trying to hold down the fort, but not informed. If youre in the market for a car, I would investigate the status of the service department before making a decision. I went to a competition who was on top of their game. If I was the GM, Id move into the service dept. until things were operating like they should.

Not very happy . Theres been a few red flags going up With service.

Lisa was one of the best and most knowledgeable sales people I have ever had the pleasure of working with. She was able to answer all of my questions and did it all with a great attitude. She was very personable and made the whole experience enjoyable. If you are in the market for a Ford vehicle I would definitely recommend working with her. 10/10

My entire experience was top notch! Rick Kirby and his crew took care of me with my new purchase and treated me like family. I’d recommend Cavalier Ford to anyone looking to buy a Ford!!

Seamless transaction and no yanking around. Was polite, clean, and expedient! Recommend John and LJ entirely!

I was watching a lightly used SUV on Cavaliers lot for some time and the price finally came down where I wanted. So, I took a day and went to multiple dealers getting offers on my 2014.5 Camry. Now, keep in mind Cavalier has a GIANT sign out front that says “WE PAY MORE THAN CARMAX.” I naturally started at CarMax and worked my way back to them with five offers in hand regardless if I bought a car from the other dealers or not. Oddly enough, CarMax presented me with the best offer to buy my vehicle and with this is mind, I went in and asked for an appraisal. No BS, no games just a straight appraisal and offer for what you’d pay me for my Camry if I handed you the keys and title today. I had to pretend to be shocked, because not only was their offer LOW, but it was actually the lowest of all offers I had gotten. So when I inquired about the sign out front stating, “WE PAY MORE THAN CARMAX,” the managers behind the desk literally started chuckling. I got the joke, but I inquired further about the laughter, only to be told that’s really just a gimmick to get people in the door and they never truly intend on competing with CarMax written offers. They actually suggested I “run to them because they’d never come close to offering that any day of the week.” I pushed further and they informed me that even though the sign says what it says, without any fine print, they just aren’t going to honor it and they stated with my CarMax offer being double their offer, it wasn’t worth their time. I actually did enter Cavalier Ford with the intention of purchasing the SUV on their lot at my desired price provided they had simply matched the CarMax offer like the GIANT sign out front says. This has given me an awful taste in my mouth in regards to the Cavalier Dealer network, even though up to this point I’d had good experiences, this just screams false/misleading advertising and bad salesmanship. Be weary about going in to this network of dealers and thinking you’ll get fair value for your trade, because they wouldn’t “come close to it any day of the week.”

Great buying experience and customer service. They were very helpful in finding the right vehicle. Craig went the extra mile in working with us and explaining all the features of the vehicle. In addition, Craig spent the extra time to help us set up and sync everything after the purchase. Thanks again to the Cavalier Ford Chesapeake Square Team.

Had a great experience with Salesman John and manager Rick. They put us in a great truck and worked with us. Very polite and very friendly

A big thank you for all of your help!

Good service. Seth good public relations person. They do what they say they will do. No run around.

Reliable. We have had our cars serviced here regularly (best car earrant you can get). They tend to be busy, call the dealership for scheduling.

Frank G is th e best, he helped out and is straight forward the whole time. He knew what I was looking for and exactly how much I wanted to spend. Financing was a breeze and painless, the whole cavalier team made the car buying experience a pleasurable experience. I sad Ive never bought any of my previous vehicles from them but I will be buying all my vehicles from there now! Thanks!!!

Took my car to this dealership for a diagnostic and repair for a airbag light. I waited for the diagnostic to be complete I watched the customers ahead of me use their debit and credit cards to pay for their services with out being asked for any form of ID. I did not have to wait long for the diagnostic and the older gentleman that greeter me was very polite and professional. I went to the cashier window to pay for the diagnostic and parts to have my issue fixed. I handed the young man (who assisted everyone before me) my debit card he hands it right back to me saying your ID is required with this card. So I simply stated what I witnessed with the customers ahead of me. He just stood there and smiled. I had my ID on my person but that’s not the point. The elderly gentleman came up and told me not to worry about it until after services were complete. Today I arrived to pay for services and to pick up my car. My Fiancé was with me he used his debit card and No one asked to see his ID...I feel that everyone should be treated the same. I will not be back

I cannot say enough good things about this place. I brought my car in because it smelled like gas inside my car. Didn’t think much of it, just wanted to have it looked at. As soon as they popped the hood they found oil from my recent oil change at “Take 5 Oil” everywhere and that the technician at “Take 5 Oil” never put the cap back on. The company was refusing to pay for all that needed to be done and these guys really went to bat for me. I’m 5 months pregnant, new to town, with a husband out at sea. I had nobody to help me but these mechanics and customer service reps and managers treated me like family — and took care of all of it in one day so I could go to work. I know very little about cars and engines and I have been taken advantage of in the past by other mechanics, but these guys are the real, honest deal. If you want a good, quick service by RELIABLE people who actually care about you and not just how much money they can get you for, go to these guys.

Great experience 👍Great price and Great sales staff with no pressure. In and out paper work and all little over 2 hours on new 150.

Used them for service on an F250 to install a new electronic brake controller and warranty work. Excellent customer service and prompt communication regarding the work.

Miles Martin, Drew Malsbury, and the appraiser Corey did a great job across the board. They followed CDC and VA guidelines for Covid safety while simultaneously giving us a great deal on the vehicle we wanted, our trade-in, and valuing our time. Couldnt be happier with Cavalier Ford Chesapeake Square.

Never buy here!! I repeat never.. they will sell you anything just so they do not have to fix the car purchased from there lot! They lie to get a dollar instead of being honest. Told me something was broke on my car that was in fact-checked the day prior with results already given only so they try and sell me another car and I only had this one for maybe 2 years. This company needs to be honest I don’t believe them and would not spend another dollar. The service department does not even know what is going on one person calls than another calls to say the opposite. Then the sales people call and act as if the are service members lying about car parts they can’t fix. Smh this is a mess and I cannot wait to stop dealing with them. So no car after a month and a half still accept raise my payments 300 more dollars smh. The BBB should know about this!!!!

Great experience with everyone there. They were very helpful without being smothering.

We had a great experience and never felt pressured. John Burton was a pleasure to work with.

Great people always took care of f150 ford. For me make sure every taking care for me !