Really excellent service, made the Philly pothole much less painful than I had originally anticipated. Knowledgeable, professional, timely.Totally recommend.

Friendly staff and knowledgeable mechanics, I dont take my car anywhere else.

Its hard to find a good mechanic, but Pep Boys in Cherry Hill is my go-to! They always give the best price on tires, no matter which brand you prefer. Andrew was extremely knowledgeable and very helpful in finding the perfect tires for my application. All of the staff, both at the desk and in the shop, have always been honest and helpful, and the technicians always perform top-quality repairs on my vehicles. Will return for years to come!

Tried to stop in to have a screw removed from my tire and have it plugged. I have Pep Boys Rd. hazard warranty. While I was in there I got told it would be at least a two hour wait for a five minute plug. Then I got told that someone decided to book a bunch of appointments at the same time. I’m sorry but your failure to manage your schedule should not create an issue on my part. I now have to drive on an unsafe tire and find a gas station, which I have to pay out of pocket for, to plug my tire. Absolutely a dying franchise.

I have to say that cherry hill pep boys is the best and the most convenient place I have found for all my vehicles. I live near Audubon but I prefer cherry hill because of their honesty and awareness of all my vehicles good or bad.Thanks cherry hill pep boys and all staff.

Have been using this Pep Boys location on Haddonfield Road for at least 15 years. I have always found them to provide honest and reasonably priced repair and maintenance services. They will let you know if theres a specialized repair that can only be done by a dealer. They offer great hours 7 days per week--- yes they are open Sundays. Highly recommend for your basic services-- oil change, brakes, tires, new battery, alternator replacement.

YOU ARE A NATIONAL CHAIN. IT IS TOTALLY UNACCEPTABLE THAT YOUR WEBSITE ALLOWS ME TO BOOK AN APPOINTMENT FOR MY TOYOTA PRIUS WHEN YOU CANNOT DO THE JOB. IT IS UNACCEPTABLE TO MAKE ME WAIT 50 MINUTES FOR NOTHING! CUSTOMERS TIME IS VALUABLE AND I CANNOT GET THAT TIME BACK.

Crooks....they will rob you while acting like your best friend.They took advantage of a elderly man...$145 totighten a screw on muffler and change wipers...Then wanted to charge about $800 to replace a supposedly leaking vapor canister...So sad this is how businesses are treating us consumers.

The service here was professional and the price was fair. I was happy with my experience here.

Camron at this location is amazing. He did everything in his power to get my car ready in time I needed. He also ensure that they performed all the services with quality in mind. I would recommend everyone in the area to talk to him for any vehicle repair need

Haddonfield Rd. Cherry hill is very good location. Friendly people willing to help you out all the time. Thanks

Timely service friendly staff but beware Predatory selling. I was sold several services I did not need based on false prices and unclear communication. I was also given incorrect tires. I asked about this and I was told the tires I wanted were not in stock so they gave me cheaper ones.

They can take appointments but they do not honor them. My car wasn’t taken back until well over an hour passed.

Ive been a customer for several years and for good reason. Excellent service and attitude. Im a senior citizen with a 2005 vehicle. Had a diagnostic test yesterday and nothing was found - I wasnt charged! This kind of service is remembered!

I never learn my lesson. No matter how many times people tell me to avoid this place, I go for close-to-home convenience, but end up being robbed by this company (Specifically the Haddonfield Road, Cherry Hill, NJ location). They charged me $900 for service, and nothing had been fixed. They then had the nerve to attempt to CHARGE ME ANOTHER $1000 FOR THE SAME ISSUE THEY NEVER FIXED!!!!!! After having it out with them, they did it for half 🤕. $2000 line of credit down to $300 over the span of 24 hours. Avoid at all costs, and save yourself the immense heartache and poverty!

I am a visitor from Dubai. I came here for the first time to change engine oil. The manage (LEVI)was cooperative, helpful, and friendly. The service was great. They are honest, fair, and they have affordable prices. They are really professionals at work.

So sad the retail is closing. But if your looking for stuff on sale, the Cherry Hill location still had some stock on discount as of last week.

Currently sitting in the parking lot waiting for my brake lights to get replaced again. I originally came because it was out. As I was leaving, I was told another light was out that wasn’t out when I got here so I had to turn around and come back. I came back in and the employees are too busy smoking to actually fix the light. I’m not sure if they know I can see them but they are in the garage puffing instead of working. What made it worse was the first time I came, one of the employees who was not working on my car was sitting on it in the trunk when it was open. Now I got my car back and it smells like nothing but smoke. Ridiculous

Horrible they ruined my brothers car!! STAY AWAY

Took my car for an oil change and in 45 minutes they were done. Mind they were busy as heck that day!!!!

Called ahead to check store hours said closes at 8pm same as Google I get to the store and they close at 6pm fix your hours

Very friendly , great customer service..

I should take back the one star. And why is the store a complete mess??

Was originally quoted over $200 for a part that Auto zone down the street had it available for $99. Locally the Service Manager dropped the price to $109. Price gauging perhaps? Plus $200+ for labor. I understand that you are here to make a profit, but come on, marking 200% parts is simply armed robbery.

In the past two weeks I have attempted to make purchases in the Cherry Hill store and ended up leaving my items and the store. Both times were due to inattentive staff. Additionally, the store itself looks sloppy and disheveled. I worked very close by for 20 years.While I prefer Pep Boys’ selection to Autozone, Autozone stores are always clean and neatly organized. Autozone staff seems far more attentive. This used to be my go-to. I doubt I will be back.

This is one of those instances where you wish you could grant zero stars to a business.This morning I visited the Haddonfield Road location of Pep Boys, in Cherry Hill NJ. Upon arrival I met Neil Ramcharan, the service “manager” at this location.My appointment was for a relatively simple issue: I have a Bosch battery which is it still under warranty and needs to be replaced, due to loss of power on cold starts.I explained to Mr. Neil that I have recently moved twice (graduate school), and did not have my receipt in hand. However, this battery was manufactured for sale at Pep Boys only, as verified by my SKU number (SKU: 9998137) and was stamped with its manufacturing date, for warranty purposes. I further requested Mr. Neil to review my service records, where the replacement of my battery was to be found.To my surprise, Mr. Neil indicated that “mysteriously,” the record for my battery replacement could not be found in “the new system that was installed 3 months ago”, despite having dozens of records showing all my vehicles being serviced there over the years (tires, oil changes, batteries, etc). This was just a lie and its such a shame that people are getting scammed this way.After about five minutes of rude and condescending service, it had been enough. Given Mr. Neil’s abrasive and unprofessional behavior, I asked to talk to his management. He refused to provide the name of his supervisor/district manager, and instead adopted a more confrontational and aggressive attitude — shameful, to say the least.So, with that, I ended up losing about $200 and not having any support to cover the cost of the replacement. This despite the fact I bought the most expensive line of battery, which should have been covered for up to 96 months.My advice to you is simple: AVOID THIS PLACE AT ALL COSTS. Pep Boys will not stand by its warranties. This place is literally out to get all it can out of unsuspecting customers.

Ordered part online and picked up promptly. Great value and great service.

I went there for a repair because my car was overheating. What I was told would take 1 day, turned into 4 and the day I picked my car up ....... well I don’t want to ruin the company (that’s not the purpose of this review). In shorts, they fixed whatever I saw that I was upset about when I went to pick my car up however the manager was not the most professional. Somewhat argumentative but I could tell he wasn’t a bad guy but far from qualified to be a manager in my opinion.I also had an issue with the bill. Originally they told me that the cost would be $1510.00 and when I went to pay, they told me $1610.00. This was also worked out which I appreciate but not really because I should’ve been charge what I was told to begin with.Would I ever go back to Pep Boys? Yes, for tires and tired only. I am new to the city so I did not have a mechanic otherwise I would not have gone here and I will not be returning.The biggest takeaway here people is to take pictures/video of your car in its current condition.My neighbor warned me not to go here because they’re a bunch of kids that work there and he was right 🤷🏽‍♀️

Excellent prompt service! One of my tires was bad and my car was running with a spare they ordered a tire for me and with in 2 days it was at the shop got it installed in a short time. Thanks!

They were professional and were on time. Eventhough I think $50 just for a oil change is a little high.

Great customer service 👏.

I drive with Uber and got a flat tire and needed my tire changed they did it with very little notice and I was thrilled that they took my car as they were closing. So happy I tipped $70.... If I could take the $70 back I would. I had my spare tire on my car and they had to put it back underneath of the bed of the car it was not put on properly and fell off while I was driving on a highway and hit another car. Luckily no one was hurt and no damage was caused otherwise I would Be doing a lot more than leaving a bad review.

A few hiccups but in the end they were able to resolve the issues.

Staff was helpful but if not familiar with store finding things slightly difficult

I had bought a Champion battery here in December, and had an 8:30am appointment to have it replaced (as it was determined defective earlier that week). I arrived at 8:12am with my car. At 9:50 am my car was finally ready. If I knew it was going to take almost 1½ hours to swap out a car battery, I could of done it myself. Although this new battery has a 3 year MFG warranty, I was told that the warranty on this new battery is only valid from my original purchase date. AR and Neil were courteous, but the wait time for this particular scheduled service was much too long.

The one in Autobahn they were very rude I was at the counter the person their name was Bob he never acknowledged me walked away from the cash register and never said a word.The Pep Boys in Cherry Hill they greeted you right away help you right away and they were very nice and kind same company two different reactions Cherry Hill site five stars Autobahn zip

Today, Sat. 2.8.2020...went in for a oil change for my jeep and was approached by AR and Levi, Asst. Service Manager. Both were very courteous, professional with great knowledge while answering all my questions first. I was quickly serviced and out very satisfied. i will definately go back and tell all of my family members. 5 star service..Thank you AR and Levi.John R.

Very helpfull counter folks. we found the correct part.

Havent always had the best experience with other Pep Boys locations in the past, but Levi has been great to our family on more than one occasion. Hes honest, upfront, and makes himself available to explain repairs. We will continue to take our vehicles to this Pep Boys location because of the great service and trustworthiness of their manager!

The service department is excellent! Not only did they fix my car fast but they also gave me a great deal too! I didnt worry that they were going to try to convince me to spend a lot of money on repairs I didnt really need. Very friendly and knowledgeable staff too! I highly recommend!

I wish Pep Boys , let me work the computer and let me pick out my parts , I would get them right , and let me , mount and balance my own tires , there would be any problems .

Great customer care!! I came in with my 1yr old. The previous mechanic put in the wrong parts and as a result my belts wore out. Nick did an excellent job keeping me updated on my results and what my best options were. The mechanic did great he had to be creative to correct the mistake. They gave me a great deal and all around great service. I am grateful for the genuine expereience I had. I will always ask for Nick because I know he will be straight forward and tell me what is needed, this will be my go to mechanic stop from now on.

The customer intake team member Matt did an awesome job. He is friendly, courteous, and his team was able to work with my time constraints which allowed me to get to work on time.By far, this pepboys location gave the best experience

I had a flat tire and was able to get it fixed quickly

This location was a lifesaver! I was desperately looking for someone to fix a broken tail light on a late Friday night. By the time I realized Pep Boys was open till 9pm I’d called several different businesses who wouldn’t even try to fit me in. I called this location and they were attentive and kind, got me in immediately and fixed the tail light with no fuss. I don’t know about some of you, but I hate car service because of the sheer intimidation but there was none of that here! Will definitely be visiting again for all my car needs, kindness breeds loyalty.

Unbeknown to me Pep boys is not associated with their service department. Not only do they double the cost of the same product that is sold in the store they are attached to but then add labor on top of that. The labor was expected but not the excess markup. That being said, it was the 1st poor experience Ive had.

Just wanted to give a shout out to the staff at this Cherry Hill Pep Boys...super friendly, and great customer service. Keep up the great job, and Ill keep coming back!

Good place to buy auto parts

Great service at this location...after getting repairs and oil change, Chris noticed I had no cap on the window washer fluid and went above and beyond in his efforts to find a replacement. Chris truly seems like an asset to this Pep Boys from my perspective. Thanks for your help!

This pep boys location is awesome! Went to Wawa to fill up my tires after thinking they just lost some air due to the cold weather and found my front passenger tire had an issue. They took me right away (even though they were busy and closing soon) and were able to fix my tire for a great cost. Everyone at this location is incredibly helpful, informative, and friendly. I will definitely be back! Thank you so much guys!

Store for the things that you need car or truck tires batterys &dress up vehicle

This place has changed for the better. CJ and Dan deliver that old fashioned personal, no rush customer service.They have always gone above and beyond to help me during my quests and given great advice based on best practice. They know their stuff, their customers and value the relationship.As for the store, it needs a renovation and better stocking of smaller parts and perhaps a better use of the main area, which I heard some of which is in the works.Competitive pricing especially when using the website discounts and incentive program.

I have an older car (2002) went there for all new tires, brakes, balancing and alignment. I had to take my car back twice after that as the brakes were making noises, the tires got flat, the car was pulling to the right. I was disappointed as this was such a basic service and i had to miss work twice in order to get it fixed.Also was told one price and then they called me with a COMPLETELY different price that was 2 times more, when i said they shouldn’t do anything else and i would be there to pick up car, i got a call back and they brought it back down to the original price.All in all just a hassle.Update: I emailed them and never heard anything back, they think that showing up on reviews and then doing nothing will make them look good.

100 percent better than Auto zone. The prices are usually cheaper than Auto Zone. If you sign for the reward program, points are always added to your purchases; therefore you get great coupons and offers with great discounts up to 25.00 off on a single purchase. Great store. Great people. Good service.

Awesome service at this station. I am very happy with my car now. Pep Boys did amazing work.

Give Chris working the service desk a raise. He is courteous and professional. Great sense of humor. He made getting my tire repaired a stress-free experience. The tech hammered out my slightly bent rim at no extra charge.

When to get a part I order on line, the person at the front talking with someone he knew, had to wait till he finish, then tells me had to go to the back by parts, ok no problem, get my part and something else, now have to pay with the guy at front, lucky for me the person talking with the pep boys guy told him to take care of me and left, now I said to myself good Im going to pay, now comes another employee to ask him about restocking a product, so instead of letting pay he start explaining what to do to this other person, long story short, something that could of take 3minutes it took almost 15. U want to work on my car not to wait and listen other conversation, thanks pep boys cherry hill, Haddonfield road

Lisa was so helpful and kind! She helped me complete a work project involving keys, when Home Depot and Lowes were not able/willing to help me. She went out of her way and above and beyond in order to help me!

I like going to Pep Boys to get my oil changed since theyre the cheapest around. Going to this location the oil change tends to take 1.5 - 2 hours on average, which is a long time, but the price is worth it. Today, I go online to schedule an online appointment and an advertisement on their website claims that it can get done in 30 minutes when you make an appointment online. When I proceed to do so and arrive at my scheduled time, I tell the representative why Im there and he smirks and shakes his head in disbelief. I ask him how long it will take, and he says Ill be Lucky if I can get it done today. He claims they only have 1 guy working and theyre backed up. When did you even make this appointment?, he clicks on his computer like hes never used it before. Waiting several hours for an oil change is ridiculous, so I left. The clerk convinced me to set an appointment for another day before I left, but this is the last time I walk into that place claiming to have an appointment and they look at me like I have three heads. I hope corporate reads these, because this location needs better staffing and better coaching for their workers on how to use their online appointments pronto. Previous visits werent much better. Staff is shifty eyed and very transparent about how theyd rather me not be there. Makes the whole experience very unwelcoming and uncomfortable. This is in addition to waiting for 2 hours after setting an appointment. If spending an entire afternoon waiting for an oil change to save a couple bucks sounds good to you, then by all means. Im going to spend a few more bucks and go to a place thats more professional and doesnt eat up my entire day.

Fast service and great staff

Good service answered your questions

This just happen now. 9/26/16 3:30pm.I call ahead of time to see if they can check the engine code for me. The person say yes. Bring it in we can check it for you. I drive 20min to the location. I ask nicely that I spoke to a person who say he can check the code for me just bring it in. He say what?!!! No. We are too busy. Come back tomorrow. So I ask what time... He say whenever you want! Huh? Really? No explanation nothing. Felt like he just want me out of the door!!!

Deandre provided me with good information on a car battery. Outstanding customer service

Needed my battery replaced. Had my 4 babies in the car so they came out to my car so I didnt have to take them out. Wonderful service from Neil. I was in and out in 15 min.

Awesome work at reasonable cost!!Second time this year Cherry Hill Pep Boys Service/Repair came through for me. I cannot say enough great things about the mechanics, staff, customer care, workmanship, and so on!!!

Came to this place to get new tires on my truck and paid extra to have the spare tire replaced as well, when I pick up the truck (5 hours later)and noticed that the spare tire was not replaced, they took back the truck and 1.5 hours later told me that the truck was ready, but when i pick it up I had the same old tire on the spare, talked to Neil and he told me they will take take care of it , waited another hour and asked them if the truck was ready and with a horrible attitude told me to take my tire and come back another day because they’re too busy, that’s after I spend $780 that day.

I needed some parts and the guys behind the counter were extremely helpful and friendly. They even gave me some tips on how to do make the job I was doing better. Thats the second time in a row I had a great visit to Pep Boys

Whoever runs this Pep Boys location should be put in charge of all Pep Boys. The employees at the auto service area in the back of this Pep Boys in Cherry Hill are the most considerate and friendly and knowledgable people you can ask to meet. Jarnelle and Dan helped me with my oil change and and checked some things. So polite and patient. They offered helpful advice and gave me accurate information. I have had good experiences with others as well going back several years. This location is set apart by its intelligent and friendly service. Thanks for making this such a good place.

I really appreciate the help and customer service that Deandre and CJ provided. They were very patient, knowledgeable, and helpful. Thanks!

Good variety of car items. Good deals on motor oil. Mechanics dont know what their doing. Rarely fix your car correctly the first time. Feel ripped off with inferior quality parts and installation.

Went in for a tire patch, speedy service, fair pricing and super friendly staff! Overall great experience.

Went to have my back brakes done because of squeaking noise. The manager Eli said he would do the front and clean the back. That didnt solve the problem. I go back to let him know what he did didnt work. He says drive around a few more days and if it didnt clear up he would redo my brakes. A week later I go and he said he would give me the credit for cleaning the back brakes but he had to order the parts. Said he would make a appointment for the next day. Go back the next day and was told by another mechanic no appointment was made and parts wasnt oeder. He told me he would order parts and the mechanic who was going to do the work told me he would call me the next with a price because I told them I wanted my credit. No call from the guy. I got tired of dealing with the entire crew till I didnt even go back to argue with them to give me my credit. Seven months later I am still driving with no back brakes because I want to go back just to get my credit but I feel I will be treated the same. I guess I will have to take the loss. I will never go there again but I would like to receive my money back. Thanks for nothing Eli at Cherry Hill Pepboys.

They took me in on short notice, provided great care and fixed what was needed beginning to end within 20mins of arriving. Will definitely go back!

Taking your car to any repair shop can be scary- unless you have the financial resources- i do not. But they guys politely offered suggestion- i left happy

Everyone was knowable and helpful

Pleasant and helpful staff in my experience

Incredibly helpful and knowledgeable staff

Went for oil change. Team at desk was attentive and professional. I didnt have to wait long at all on a Sunday afternoon. Price was alright, but their team helped me find a coupon my phone wasnt delivering on. Score!Bathroom was vile and it makes me rethink going back, but if you dont need to use it then I suppose everything else was fine.

David and the team were stellar!!!!!

Quick, professional, respectful service at reasonable price. No annoying up-selling! Will return!

Been having issues with my car and was told it might be my head gasket so we took the car to pep boys to have the head gasket tested. They had my car for 4 to 5 hours. When we picked up my car we spoke to 3 different mechanics and got a different story from each, and I was also told to just junk my car not worth putting money into it bc its a 2010. I dont care who you are you never tell a customer that. Well when my husband wrote a review after the experience just today someone contacted him and they told him it was something else that no one has ever mentioned as yes my car has many mechanics baffled. They requested he remove the one star review and offered me a free oil change to do so. One if I feel your service was horrible and your mechanics cant all get on the same page than Im not gonna trust my car to go there for an oil change. 2 all oil changes are done at the Subaru dealership 3 for the rudeness and demanding he remove his one star review a free oil change isnt going to make things better.

Zero stars if I could. They literally blew my engine. It was an old jeep cherokee with many miles and was burning a lot of oil. I realize it was not going to last much longer but it was running and I was planning on milking another 6 months out of it. I took it for an oil change and then decided to have them replace plugs and wires too. The mechanic put the wires back in the wrong sequence and then started it and red lined it over and over as it kept stalling. I heard it in the waiting room and went running out to tell him to stop. The manager told me he put them in the wrong sequence. It was spewing oil out under the hood. I left it overnight so they could try to fix it the next day. They said it was a blown engine and just a coincidence because it was old and their was nothing they could do.

Rip offs. do not take your car there if you dont have too. Took my daughter car there for a battery, alternator. They tried to charge me $700. Took the car to my local mechanic $450.

ZERO stars! went there with a bolt in my tire. they called and said it is fixed and that I could pick up the car. I picked up the car and started driving and noticed the rear drivers side tire still making a thud noise. I looked at the tire and the bolt is still in the tire!! I looked at the rear passenger side wheel and by the wipe marks I could tell they took the wrong tire off the car, and that tire had no problems with it. it looked like they didnt even touch or look at the wheel with an obvious bolt sticking out of it. why would they say they fixed it and charge me when they didnt fix anything?? even if they dont wanna admit they took the wrong wheel off, why not at least call and say we found nothing wrong with that tire or at least use some common sense and when they found nothing wrong with that tire, maybe look at the other tires??? duh!!! wasted my whole day!

The worst customer service ever. Never mind about set an appointment with them, they dont really care about it, and will use all the excuses to reschedule your appointment. The management is rude. The wait time is long, and they treat you like trash. I have never seen the customer service that bad. Unbelievable. I thought Pep Boys is very large company, and they will treat you well, but totally disappointed by their services. The are not even worth a star.

New to the area needed brakes for my sons honda accord! These gentlemen worked fast and efficient;price was reasonable at $175 installed for front brake pads and rotors! They accomplished this withing 35 minutes! Will return!

I got my car tyres changed, the service was good, I feel the price is too high

Just walked into store with a car battery. Not another customer in the store. 3 employees standing at back counter and not one employee greeted me or asked me if i needed help. Placed battery on counter while they continued to converse. Tried to find the replacement battery as an employee came from the back still standing there with my battery and he did not acknowledge me. They continued to converse so after 10 mins. I walked to front of store and saw a 5th employee and asked if he was the manager. He said no. The manager is at the back counter. I returned to the back counter and picked up my used battery while the 3 employees kept talking and proceeded to leave the store. As i got to the exit, one of the employees from the back counter yelled across the store Honey did you need help

Came to this location for an oil change and inspection the guy said 1 hour so I waited for 1 and a half hours and the car was still not looked at. horrible customer service

Always excellent service, knowledgeable mechanics and fair pricing. At times, theyve actually talked me out of repairs I didnt need. I always come back to Pep Boys.

Youve gotta know what youre looking for because the guy I spoke too on the phone was not helpful. Infact he wanted me to spend way more getting all new unnecessary parts, when I only needed one specific part. I remembered why I dont go to any pep boys, anywhere.

I seem to find good deals in there lately Ive been looking for some gauze for work of course I find all different kinds of sizes and prices and other many things I need Im surprised they have it I recommend this place to everybody

Its good place the staff great

I scheduled an appointment at the Cherry Location to have my wheels aligned. I was told that I may have to sit for three hours as they had several jobs ahead of me. I ended up not having to stay even two hours because one of the jobs ahead of me wasnt going to be picked up that day; the owner decided hed pick up his vehicle the next day. The service manager then slid my vehicle ahead of that one and I got out sooner than expected, which I really appreciated.

Walk in to the store 12/21/2016, two young men standing around talking( not a hello) I walked around the store for 10 mins, the only customer at the time. Neither of them saying anything. One customer walked in and waited at the service desk he had to go get them to help. I was walking out the young man looked me dead in the face and said absolutely nothing. I will never return to this store. An I will tell everyone about my experience.

Always have what we need with okay prices

Very Good Service Attention ... Although it took a while as it is busy ... but its customer service is the best

Got a flat tire replaced. Good price.

Worst experience ever! Blonde girl at front with zero professionalism. Mechanic Mike or something told me my car problem was either brakes or some other completely different thing and he was not able to figure out which, so he said lets replace both and see what happens?!! By the way he behaves like he is missing a chromosome. Worst experience ever!

A whole heck of a lot better then Marlton! Thanks guys!