Ordered a stove and had our delivery on the 25th of September. Cancelled. Oh but did I mention not until that evening & I happen to be the one who called to ask. Next delivery sorry not going to happen, why well, they didnt put it on the truck. I wont leave you in suspense, three times cancelled and I hold no hopes of them coming through. Cant get through to the company cant get a reason cant reschedule a time or day for myself either. Will never order a thing that relies on this company again.

Delivered my Peloton on time and set it up quickly! Nice delivery team too. Thanks XPO.

Very professional, friendly and had my new Peloton bike setup in less than 5 minutes!!Unfortunately, the Peloton bike did not work out for me. The company came back to pick up the bike. Pleasant guys again. Thank you!

Excellent and extremely professional men. Would definitely use this service in the future.

The delivery team was prompt, efficient, and careful in their set-up and removal tasks. Could not ask for better service or outcome. Would that the rest of the world ran this smoothly. Congratulations to management for putting together a work environment geared for success and customer satisfaction.

This is my second delivery with XPO. A Peloton in early 2021 and today, a bed delivery. Each experience has been exceptional. Friendly, efficient and professional interactions. Consistent communication on each occasion.

They were punctual, professional, and swift in delivering our mattress and foundation. Highly recommend them! A completely different experience than what we got with Shaker Transport/Excelsior Freight Systems (unreliable, poor follow-up communication skills) for another mattress.

Had a new stove delivered today by two XPO employees. Who had actually called about 2 hours early, saying they were ahead of schedule and seeing as its a Saturday I wasnt mad at that.. The 2 guys were very efficient, polite, professional and even provided me with additional knowledge that I had not expected. All in all great job, the new stove looks great, thanks for the install!

Not impressed by the “tracking your delivery” at all. Was given a delivery window of 1-5pm. I would have appreciated updates as to where the delivery was. For instance, we will be there in next hour or something similar. Or that I’m number 10 on the delivery list. I got a call that they were 5 mins away. Wasted whole afternoon. They came at 4:30. Are they suppose to open package and inspect?

Absolutely perfect service. Perfectly orchestrated with notifications and scheduling. Careful on our long driveway. Very considerate with Covid protocol.

Very pleased with XPO Logistics service. They keep in great communication and arrive as scheduled. 20 minutes in-and-out! Considerate and polite staff handled our delivery. Looking forward to a good nights sleep tonight on our Saatva Mattress!

Had a new king sized Saatva mattress delivered by 2 men that were kind, respectful of my property, informative and very professional. They were early in the time frame window and gave us notice of when they would arrive which is great so you don’t have to sit around wondering. They are careful not to damage any surrounding fixtures or furniture (we have a four poster bed and a large ceiling fan above the bed). Great job guys!

Great service, very professional. Called before arrival and showed up on time I was impressed

The delivery person actually figured out a way to get the Shower Door through the front door!I was so grateful…the experience was everything!

Delivery team was very knowledgeable about the product they delivered and installed. Took all the boxing and debris with them, which was appreciated.Overall, a very happy experience.

Very professional. The old machine was very hard to get out. They got it done. Very pleasant and friendly!

The guys were friendly and treated my delivery with care. Everything was quick, professional and pleasant. Very happy with the delivery!

The absolute worse service I have ever gotten from a delivery service. Been cancelled 4 times already. They don’t call, email or text they just don’t show up. Spoke with multiple supervisors and managers just a bunch of excuses. Its been over 3 weeks and still haven’t received nothing, not even an update or phone call. They seem to not care.

Great delivery experience! The movers installed my new washing machine, had it running, and were on their way within 10 minutes of arriving which was right at the beginning of their estimated window. These guys are professionals.

Guys we’re great. Quick, pleasant, asked about wearing masks and then leaving shoes on in the house. Thanks for your concern!

Professional, efficient, respectful delivery. On time and within all the pre-communicated specifications. CoVid protocols used. Thank you.

Very professional, they did an amazing job 👏.. thank you guys 😊

Courteous, and careful. Very happy with the delivery of my new stove.

Delivery was quick and efficient. Couriers were professional. My shipment had been pre-assembled and arrived ready to use. I’m very pleased with my interaction with XPO today…

Mattress delivered on time. Their regular updates via web and sms with web tracking made the delivery experience top notch.

Our new mattress arrived in the early part of the window. Our driveway is difficult to negotiate with a large vehicle. The XPO driver handled it with great skill and patience.Both delivery men were professional and helpful. They flipped the mattress twice to make sure that we were able to make the right decision regarding firmness. They also offered information regarding the excellent guarantee policy of Saatva (the maker of the mattress).I only hope these men are afforded quality healthcare insurance. Theirjobs are difficult, and their backs need to be protected.

Professional, timely, incredibly helpful, and courteous!They helped install the bed they delivered and did so with a smile.I definitely would recommend XPO logistics to a friend or family member.

Delivery guys were professional and courteous. Set up was done in minutes. A great experience all round!

I didnt want to give any stars because they are very unprofessional. My delivery time was between 2p-6p yesterday. At exactly 6:43pm I called because my shipment didnt arrive. I was then informed that it would be delivered between 8p-8:45p. That seemed to be very late for a delivery to me but I said okay. Now here we are today, I check my email and its saying delivery but that never happened. Called XPO and they dont know whats going on and cant get in contact with a supervisor. This is very upsetting and a huge inconvenience of my time. Theres no way a almost 3k stove from Samsung is missing or was falsely delivered. WHERE IS MY STOVE????

The delivery of our Peloton Bike could not have gone any better. The delivery was on the front end of the time we were given, the guys making the delivery gave us plenty of notice prior to their arrival. Once they arrived they were very polite and efficient and explained everything down to the last detail. In all it might have taken 15 minutes for the entire process. Very pleased with the delivery guys and the process.

Our delivery guys were kind, courteous, polite, thorough and organized. They brought in the house, down the stairs and put it exactly where I asked with no complaints. Great experience. As for the scheduling process, XPO call center and the way peloton allows their bikes delivered out of order from when it was placed is atrocious, but a completely separate problem. Actual physical delivery process today was seamless!

Two friendly people delivered the goods, helped set up, didn’t seem to rushed to answer questions. Really appreciated their professionalism and attitudes, all in the pouring rain.

The XPO delivery was seamless and safe. I was notified 20 minutes prior of arrival. The technicians wore masks and both removed shoes before coming into my home to set up the bike and provide a quick tutorial. Thank you!

Had my Peloton delivered today and the two delivery guys were awesome! Very polite and called me an hour in advance to let me know they were coming.

Great experience with XPO! They managed to move my delivery up by more than a month, communicated clearly and arrived when expected. Everyone I spoke with on the phone as well as the delivery guys were very nice. Would love to work with them again.

Couldnt be happier. Excellent communication by email and text. Had a delivery window of 12-4, delivery crew called at 11:15 to say they were 30 min out. Arrived exactly when they said. The delivery team carried my new Samsung washing machine up the 100 long driveway and up the front steps like it was nothing. They did the installation in minutes. Made sure everything worked, left manual for me right next to new appliance. Carried away old washer, eliminating that headache. All interactions were polite, courteous. They were great and I would highly recommend.

Awesome service from 2 great guys; deliver my Wife’s anniversary present and were professional, courteous, and friendly. I would highly recommend this company based on the staff that was at my house today!

Called before they arrived and were very polite. Excellent service would definitely recommend!

XPO LOGISTICS delivery service was great! They called ahead as scheduled to give me there ETA. Setup of my item was done in a very professional manner with quick and easy setup!

Delivery guys were great. Would have given a 5 star if it wasnt for the fact XPO told Amazon they tried to deliver 2 days earlier and said no one was home. Total BS. I notified Amazon.

Great experience. On time. Pleasant delivery men who worked quickly and efficiently. Couldn’t be happier with the service.

Horrible service! took off work 3 times to wait for my appliance. Delivery window was changed last minute to a different day! The 4th delivery date I thought would go well since they came on time. They unwrapped my appliance, to find dents and scratches on it! Had to send it back and wait another month for another shipment to arrive because it was sold out. Today delivery was confirmed and then canceled without warning when I tried to track it! Unprofessional! People have to work and cant afford to take off for this company.

Professional, let me know when they were 30 minutes away, took their shoes off to bring my mattress inside and were quick and efficient!

Excellent communications! I received many emails texts and 30 minutes before delivery warning. I have ordered a number of large heavy items and they have always been lifted carefully and placed where I requested. This last time the driver in the enterprise truck had difficulty finding the house, driving and did not park in a safe manner.

The delivery was fast and efficient...a phone call and text 20 minutes before delivery. Both deliverymen removed their shoes at the front door, were polite and effective.

Excellent service, right on time and set up the mattress in a jiffy. Also, really liked that I was texted the delivery times and the updates.

Left my peloton outside on first delivery, which was damaged in multiple spots. Failed to return calls. Last minute delay and then cancellation two weeks later. One month later, no show on the delivery of replacement bike.

Justin and Leonard were fast, efficient, friendly and polite. These guys are great!

Excellent service. Helpful and friendly. Got my delivery a week before it was expected. Everyone I encountered provided outstanding customer service.

Bad experience everything is confused .. I have po number the shipper said need 7 digit number and its start from 7 when I get that number the another truck is on dock to pick that load and he leave .they provide another po and another truck is also have another same po ... so bad day .. not organized proper I waisting my whole day Ihave appointment at 1200 I reach on time and when I get 1st po its 1300 .. when I get another po then its 1400 and not get any load .. loose money and my day

Prompt, professional, courteous, and efficient. Delivered and assembled a large sofa. Highly recommended.

Delivery was great. Explained everything. Super quick!!

Prompt and efficient delivery of new mattress with set up, and removal of old mattress.

Excellent service. Arrived when they said they would. Quickly brought in and set up my Peloton. Friendly and helpful.

Delivery team was on time! I received a courtesy call prior to arrive. Both team members were very nice. There were in and out in less than 15 mins. Thank you!

Delivered at the promised time. Delivery guy was polite and professional. Delivered into my garage and in perfect condition.

Friendly, efficient, professional, and quick! Kudos 10/10

Excellent delivery service, they called before the delivery to inform me that they were 30 mins away and arrived right when they stated. The two delivery men were courteous and completed the delivery with out incident.

Best delivery guys in the business. Thanks

Was just on hold over 40 mins, then XPO disconnected the call. They misplaced over $1,000 product and have now failed to show up 4x with the replacement. They reschedule then just dont show up. Then reschedule and dont show up.... When called they said, We were at your home today but no one was there. Which is a lie because I was home all day. But this isnt the first lie they told to me. I am pretty sure this company is a scam.

Friendly, respectful, on time, super quick set up, answered all questions, thank you

These guys were great!! Set up my stove and took the old one away!! Very professional

Terrible delivery experience. Ordered a peleton to be delivered and assembled by XPO. On my scheduled delivery date, the delivery men dropped it off but told me someone else would be coming later that day to assemble. Nobody ever showed. Rescheduled assembly for a week later between 12 and 3 pm. Nobody had showed by 3pm, called XPO and was told they would arrive around 4. Nothing at 4, called again and was told they didnt have the tools and that my service had been cancelled that morning. Never received any notification. Rescheduled for a few days later. Called 2 hours into delivery window to confirm the time and was told there was no technician so my service could not be performed. Never received any notification that my service was cancelled. Rescheduled for the next day but the service was never routed so my peleton is still not assembled. Four appointments now not done correctly or not done at all.

The team did a great job- quick and thorough set up a d they even helped get the clips in my new bike shoes. Thank you!

14 business days and 3 missed delivery dates and still nothing...and they dont know where my package is.

XPO delivered my Peloton bike today and both delivery guys were fantastic! They called to let me know they were 30 minutes away. They set up my bike exactly where I wanted it, assisted with the set up and answered all of my questions. Both guys were patient and took all of the Covid precautions for a safe delivery. I would recommend XPO to anyone who needs their services!

Fantastic and professional. Delivered my Peloton and were extremely helpful! Highly recommend using XPO!

Fantastic XPO delivery with our stove, delivered on time as promised, very friendly and courteous.

It took awhile for the delivery process to start (a couple months, but that seems to be a problem with delivery of fitness equipment during the pandemic). I won’t rate XPO down, because I don’t know exactly where the hold up occurred. Once the ball got rolling, XPO was great with prompt delivery, good communication, and polite service people.

Professional and efficient! Seamless delivery.

Very professional courteous delivery team!

Professional and quick. Great guys

First delivery attempt failed due to driver not wanting to drive on the long wooded road to the house. Second delivery was efficient, on time and professional.

My delivery has been rescheduled 3 times and I still do not have my dryer!! Worst service.

Thank you so much

Very efficient, courteous and helpful. We recommend!

Delivery drivers for our mattress were professional, efficient, and pleasant!

XPO delivered our Peloton treadmill today. upon arrival, the guys were a bit concerned with the place we wanted the tread, especially with a turn in the hall and moving a 500 lb base. Notwithstanding, the guys handled it all quite well and delivered and assembled the tread exactly where we wanted it. we were quite pleased.

While having my Peloton delivered the two delivery guys broke a hallway window and never told me. I need when I was taking my dogs out! I am currently waiting for a call back with a solution

Excellent job navigating up steep hill to my house. Communication was great!

Wonderful delivery and setup of our Peloton bike!

Communications with XPO Logistics were helpful. My mattress delivered when promised. Delivery men were polite and efficient.

Company kept me posted by text of delivery schedule. Driver called 25 min before arrival & the delivery men were polite and effecient.

I will be honest I was very apprehensive about XPO delivery reading all of the peloton reviews about the service. I have to say that it was a wonderful experience! Sebastian was so professional and so helpful and so accommodating. I did not get the other delivery persons name but they were both fantastic we couldnt have asked for a better experience! Great job XPO!

Fantastic XPO delivery experience for our peloton delivery and setup. Great, professional team!

Great job delivering my Peloton!

Awesome job! Strongest dudes I’ve ever seen. Very professional and put the Peloton together like a true mechanic! Thanks guys.

Just received our peloton bike delivered by XPO...Sebastian was awesome with the delivery, great service!!

They kept me well informed as to the date and time of my delivery and the men were very polite; truly a joy to do business with! Thank you.

Exactly on schedule ! Did a great job !

Had a washer and dryer delivered and installed in 30 minutes, right in the middle of rush hour traffic. They came at 3pm with a window of 1pm-5pm.

I had called about a missed delivery window and was glad I did. The woman I spoke with was kind and helpful (unlike dealing with Peloton directly). When the delivery of the Tread was rescheduled she called to let me know right away. This person should receive some type of award from Peloton (I let them know) because of the way she handled everything. The delivery people were very polite, on time, and professional. Could not ask for a better experience regardless of the pandemic! Great work!

Very kind and courteous, it was a wet winter day and they took their shoes off without being asked. Cleaned up, took all box trash. Couldn’t have been better!

Great ! Fast friendly service and on time!

Timely, helpful, and professional…. Thank you!!

Update 3 - April 5th: XPO delivered the mattress as re-re-re-re-scheduled on April 1st. Im leaving this as a one star rating. We did have someone call regarding this review, however, I think one lost shipment and a second shipment that took 4 unannounced re-scheduling events resulting in a total of 5 days of unpaid work leave (to be available for deliveries that never showed), countless hours on the phone with support staff, and only 1 return phone call regarding the issue is still completely unacceptable. With our experience I recommend avoiding the use of XPO at all costs.Update 2 - March 30th: Just received a call after 1st update. XPO has confirmed delivery is now scheduled for Thursday April 1st. Will update review upon delivery or failure to deliver.Update 1 - March 30th: I reached out to the responder to this review and have yet to hear anything. Still zero response and any non-public attempt to resolve this issue.Original Review - March 26th: If I could give zero stars, I would. They lost our first delivery after it was allegedly already out for delivery. Now, a month later after we were able to get our order replaced because it was lost by XPO Cheektowaga it was supposed to be delivered yesterday. Well they didnt show and said it was rescheduled for today. Today there was light at the end of the tunnel, we got notification that it was out for delivery...but now its well after the delivery window, clearly it wont be delivered today. Customer service cant get ahold of the branch or driver, I cant get ahold of the branch or driver. This department is dysfunctional and extremely poor at doing the one job they have...delivering.

Men were professional and did the job perfectly. Very satisfied.

I have never placed a 1 star review in my life but I have also never been so angry or blatantly LIED to. I was supposed to receive a delivery of a peloton today. I took off a day of work. They are saying they never received the item from peloton and it won’t be delivered. I know this is NOT true as I received a phone call on Tuesday morning from the BUFFALO warehouse that they had my bike and could I change to an earlier delivery date of Wednesday or Thursday. I could not as I couldn’t take a day off of work and explained I would need the delivery after 1:00pm. They said they couldn’t guarantee a time so I said I’m sorry I have to stick with Saturday. They are denying this phone call took place and it must have been Peloton that called me. And yet I have the number in my call log with a 716 area code. I am now out an entire days work and was blatantly lied to because this company didn’t want to deliver on a Saturday and I couldn’t switch my day. I will also be calling Peloton to tell them of your poor customer service and complete disregard for your customers. I hope you loose your account with them. You don’t deserve it.

Excellent service, they came on time and we’re really fast! Explained everything!

Good service, respectful guys, and professional.