Top notch staff. Ive purchased a lot of vehicles and this was one of the best sales experiences Ive had. Thanks to Amonte, Felicia, and Scott for your hospitality, professionalism and just an easy process. We look forward to doing more business with you in the future.

My first vehicle there was a Nissan Kicks, where so far weve been happy about the service. Martin wasnt pushy, and the staff was patient with us as we shopped around looking for a vehicle. The staff knowledge was also quite good.

There was outstanding customer service from the moment I came in to set up my appointment until the time I picked up my car.Everyone was friendly , knowledgeable , helpful and professional. I have told everyone I know that the service was superior.

I had one of the best experiences Ive ever had at a car dealership the other day at Colonial Nissan.The backstory: I was trying to get a state inspection on my Honda CR-V before my family went on vacation for a few weeks. I had made the mistake of waiting until the end of the month, and with our toddlers nap schedule, my window for getting the job done was very small. Every place I tried said they couldnt take me in the next couple of hours. Most of them said they wouldnt be able to do the inspection until the following day.I was headed home frustrated when I decided to try Colonial Nissan. Gary Spencer in the maintenance department told me to bring the car by, fit me in very quickly, and then refused to charge me for the inspection. He said it was the least he could do with everything Id been through.I was absolutely blown away. Gary ended up taking a terrible day and turning it around. I could tell he was busy, but he went above and beyond for me -- and from what I overheard while I was there, he treated other customers the same way.Ive never bought a car from Colonial Nissan, but if this is how they treat someone off the street, I imagine their service for actual customers is even better. Highly recommend.

Shah assisted me in buying my first new car. He came right out when we arrived to browse the lot and shook our hands to introduce hinself. He was very knowlegable and kind and made me feel as if he was a friend assisting me on my car buying journey. I will be returning for any needs I have and will be sharing my great experience with family and friends.

Vehicle inspectionFast, efficient service, as always. Great dealership, super service and all employees have caring, personal asttention to detail. A joy to visit!

My salesperson, Sharad, was extremely helpful and not at all pushy. He was patient and kind. I went on vacation the day after I bought the car last week but he contacted me yesterday and invited me to come to the dealership today to go over some of the many features on my new Kicks. This will be great because I love all the features and I’m still trying to learn how to use all of them. 😊 when I bought the car last week I was exhausted from a long day and getting ready to leave at 6 am the next day for Ohio. .so we will continue our learning experience today at noon. I’m so exited about my new car and the excellent service I received from Sharad. The manuals and videos he sent me were extremely informative and all the staff were great

In being from the south, theres a certain degree of hospitality that you come to associate with home, a hospitality that you have to accept is not always there when you are up further north. Jessica, and the greater Colonial Nissan team, have shown this hospitality in the nicest of ways. They arent out to just get your money, they are here to help you, and really do give you the feeling that youre coming here to get help from friendly people, not just paying for a service.

Actually, just replaced my Rogue - yesterday! My decision was based on how much I like Simone(sales)and Michael in service! I appreciate that he knows I have 3 Nissans and asks which one we are taking care of. Everyone is super nice and very appreciated by my family.

As always the service team is amazing!! Everyone is pleasant, responsive and timely. Best service anywhere!

My husband Jayson and I came into purchase a Nissan Rogue today. The experience from start to finish was fantastic. J.R is always fantastic. This is the 2nd Nissan we have purchased and both experiences were amazing! We will keep coming back..😊

Car shopping is not a fun experience especially for a woman. Not knowing a lot about cars I think most women go into a car dealership feeling as though theyre going to be taken advantage of because of their lack of knowledge. I was treated with respect and understanding at Colonial Nissan. The salesman that I worked with was Shah. He was knowledgeable about the vehicle and couldnt have been more pleasant and accommodating. He knew what I was looking for and tried very hard to find what I was looking for at a price I could be happy with. Along with Amonte (sales mgr?) they worked to get me the best car at the best price. I couldnt be happier with my purchase.

Just bought a car and was so happy with the way we were treated! Everyone was so nice and we are very happy! We will get our next car here!

Great experience here. They make you feel very welcome, the fact of them playing your favorite song after you buy the car was wonderful. Thank you Jeff and Scott. They made everything possible for us to drive off the lot.

This was a terrific transaction. Scott Draper and Sharad Shah were amazing. They listened to what I wanted. They worked with providing the best financial package. I would recommend this dealership to anyone.

I had a great experience with the service department today. Thank you so much.

I just bought my car last February...the transmission has gone out at 38,000 miles. That explains it all. Thankfully my car had warranty. Secondly, I felt like they were trying to find something on my car to fix so I could be charged since the new transmission would be replaced under warranty and no charge to me. I will never take my car back for any type of service. I pray nothing else happens to this car because the service manager was not very helpful. I am thankful for Michael in the service center he was very nice.

Had a recent warranty issue handled by the Service Department. Everything was handled quickly, professionally and the team at Colonial Nissan got me back in my vehicle in record time. What a great experience. Thanks everyone.

For seven years now, I have relied on Colonial Nissan to take good care of my cars (both Nissans), and I have always been pleased with the friendly service of the staff as well as the quality of their work. I purchased a new 2018 Nissan recently and have been pleased with both the quality of the automobile as well as that of the Nissan staff. I will purchase my next car from Colonial.

Damian was GREAT from start to finish, Thank you very much...

MIchael was friendly and very helpful. I trust your Service Department and the Advisors that work there.

Five Stars to Gary Spencer, Service Manager. Excellent personal skills dealing with the public. Booking an appointment is easy. Gary is knowledgeable, he makes recommendations and listens to the customers request. Maintenance on my 2012 Frontier was properly done to my satisfaction. I will be visiting again for future scheduled maintenance.

I bought my car from Colonial Nissan two years ago, its very excellent, and Colonial Nissan is a friendly, professional team. Theyre fast in their response, and they stay in touch with you if you need any service or question. Colonial Nissan provides me excellent service for maintenance at a presentable price. Stay with Colonial and no need to think about your car problems.

Gary Spencer and Colonial Nissan Service Team. Are great!!. About a month ago my daughter was traveling back to UVA. We had problems with her car 2016 Nissan Sentra. It was the transmission. I called Colonial Nissan.Gary Spencer was great, her car was fixed in 2days. New transmission was installed. It gives me a piece of mind knowing that Gary Spencer and his service team are there.

Gary Spencer was my service advisor and he was absolutely great!! he kept me informed and was very pleasant which surprised me in these trying times. Thank you Gary for making my experience great! I look forward to returning with my 2013 Nissan Altima in the future. Teresa

I recently had an oil change with tire rotation, etc for my Nissan Murano. Service Advisor Michael Gazdik was Johnny-on-the-spot as soon as I exited the car and took very good care of me. I waited at the dealership while my car was serviced by Technician Gene Young. I did not have to wait long until Michael returned to say my car was done. Everything was completed in a timely and efficient manner without feeling rushed. Great job!

I had great experience today with some minor issue on my Nissan Versa note. I would definitely come back and do service and check ups more often at this wonderful and friendly place. Special thanks to Mr. Gary Spencer for his very warm and professional service and making sure everything was taken care of. I really felt that he and other team love what they do by helping people every day meet their vehicles needs.

Another purchase at Colonial, my third vehicle Ive bought from them over the years. All said I think that probably says about as much for them as anything I could say. Ive had real good service from each purchase Ive gotten from them. Ive been treated well by everyone Ive come in contact with here. All very professional people, all happy people. The service department is one of the best in the area if not the best. Three vehicles from them, thats a fairly high mark. I like being treated well. Everyone does, youll not be disappointed.

Amazing experience from start to finish. We were car shopping all day and Jeff was the best person we met with all day. He made all the stress go Away.It was a wonderful experience

So thrilled with my 2021 Nissan Rogue! This is my third Rogue, with no complaints. I appreciate the team effort that went into getting me what I wanted. Seana Corsale sparked my interest with an email and provided outstanding customer service, attentive to what I wanted . Jeff Holland, thank you for showing us all the features and options and making this a fun experience. Scott Draper, your knowledge and guidance on this process was a gift! Mike Overfelt, GM thank you for introducing yourself and providing that personal touch that adds value to the car buying experience.

As usual I am extremely satisfied with my experience with Colonials service department.

I brought my truck in for scheduled maintenance, along with tires and rims for my car. The staff was very accommodating, and friendly. They all respect social distancing while maintaining customer friendliness. Michael kept me informed of the status of my vehicle as it progresses through their system.

Everyone is always great and goes above and beyond to provide the best service. Michael worked hard to guarantee my warranty would cover part of the service. Gene and Jesse do a great job on my car at all times.

The best experience I have ever had purchasing a vehicle. The staff was amazing and the deal was better than I ever imagined. Scott, Sean’s, Mark, and Shah made me feel like family. I have been purchasing vehicles for over 30 years and this was the greatest deal and service I have ever had in my life. Amazing day! Recommend this dealership to all. 100 positive! Sherry Khatib in Tazewell Va

Service Advisor went above & beyond by even hand washing the vehicle himself.

Everyone there was extremely helpful. I got exactly what I wanted for a great price. JR is amazing!

Had my tires rotated and they did not balance them. Was told it was an extra charge and my car now has a shimmy. Don’t understand why they don’t include tire balance with rotation like sams club.

Service Rep had the part ordered ahead of time, made everything smooth and painless. My only comment is that you can only schedule service through your website for a few days a week so I called. Not a big deal, but the website could be better.

Gary Spencer is AMAZING! Always so nice, very mannerable and professional. His recommendations were extremely helpful!

CMA is so community-minded and customer focused. I had a great experience leasing my all-electric vehicle from them. What I love is that the relationship didnt end the moment I drove off the lot. Robert is still helping me with the ins and outs of EV ownership!

I am currently rebuilding my credit and they worked with that fact. Extremely helpful and patient, I couldnt be happier!

Martin (the sales rep) went above and beyond; the dealership was clean, professional, and organized; easy and agreeable customer experience. I would absolutely recommend this dealership.

Colonial Nissan Auto Center is so awesome. I have a new vehicle from another dealership and I needed an oil change. The staff did an awesome job of taking care of me and my vehicle. I felt safe and they didnt try to rack up prices of things that didnt need to be fixed.

My Wife and I purchased a Frontier to replace our Altima. Unfortunately our son totaled the Altima, but the exceptional safety features of Nissan allowed him to walk away! We are incredibly thankful for that! We will look no further than Nissan, and Colonial for our vehicle needs! The exceptional customer service and attention to our needs made the buying process enjoyable and painless! Many thanks to Bob, and Scott for going the extra mile!The Watson’s

The easiest and friendliest vehicle acquisition Ive experienced, with the efforts of Colonial Nissans newest sales person, Jeff Holland. Love the new Nissan Rogue, its an awesome ride. Thanks Jeff! All the best to you.

Such nice people. Thats why I bought my car there to begin with. Work was done on time, at a fair price. Keep sending out those coupons.

I purchased my Nissan from Colonial Auto Center in Cville in 2013 and I have been coming to this team to do all of my car maintenance since. They have always communicated everything very well to me, especially when I need a little bit more information; they are professional, caring, organized, and so much more! Huge thanks to the Cville team for being SUPER AWESOME all of the time!

Best car buying experience weve ever had! We were in and out quickly. The sales team were fantastic! I will refer all my car shopping friends. Highly recommended.

Always a great experience!

Best hassle-free customer service I have ever received. They listen to the customer and do everything they can to get you the best deal possible. I have been to the Nissan in Fredericksburg VA multiple times and always felt the customer service was awful. I really was considering not ever purchasing a Nissan again because of the treatment I received in Fredericksburg. The Charlottesville location has renewed my faith in Nissan. Thank you to the crew at this location. You all are amazing. Michael Gazdik, Service Advisor, is the nicest and most professional person I have come across in a long time.

I would like to thank Mr. Bob Kemp for all his help. Bob was very helpful and knowledgeable. He allowed my father the opportunity to take the vehicle home overnight to try out. The overall experience was better than expected. No high pressure sales pitch, and Bob was very honest and forthright. I will definitely return to CMA for my next vehicle! Thank you Mr. Kemp!Best regards,Sheldon Eye

I doubt Ive ever had a better experience at a car dealership.

I swear this is the most professional/stand by their product dealership I’ve ever dealt with, and I’ve purchased a lot of cars from different places. they care .. and I mean that! they will have my business forever.. clean establishment as well! thank you guys

I would urge you to take your car for repairs elsewhere. Trying to keep in contact with anyone is impossible in service. You call, leave a message on a voicemail that isnt for the person you are calling because that is where you are directed. I assume the turnover is so high you havent had a chance to change the voicemail to the proper person. You try selling a NEW battery that you admit isnt the issue, but you typically replace it when the repair is made, even though the battery is less than two years old. Almost an unnecessary $200 charge. Then you call AFTER everything has been fixed and tell us you want to charge us another $100 because the check engine light is on now, when it was not before. How can you charge ADDITIONAL when you are already fixing the issue? The best part of this whole story is when my wife went to pick up her car, it wasnt even a check engine light that was on, it was a LOW TIRE PRESSURE. Goodness. Oh, and today, two weeks later the transaction finally goes from pending, to complete. Great job. Avoid this place.

We were able to purchase a nice vehicle at a great price by very friendly folks and literally did the paperwork on my kitchen table. The dealership is 90 miles away. They drove it me for a test drive and drove it back to purchase in Roanoke. If this is the new normal, I like it!

The car buying process is not something I look forward to, CMAs Colonial Nissan made our car buying experience a pleasure. We appreciate everyone we worked with.I love my new Murano Platium! ❤

Simple oil change and brake check. Several issues were discovered and discussed with me and resolved. I have been coming here for years and am always very pleased with the staff and service. I highly recommend Colonial Nissan.

Everything went smooth. They were professional and nice. I have never had a problem.

Great staff. Honest to deal with. Fair and reasonable prices

I made appointment to have oil changed and get Emission Recall work completed on my day off because lady who made appointment on the phone said it would take a good hour. When I got there, the clerk suggested that mechanic rotate tires as free part of changing oil. Then after waiting way more than an hour, clerk came back and showed computerized form that air filter failed inspection. So I agreed to have both air filters changed. $171 and THREE hours later, I got my car back to finish errands on my day off. The worst part was when the clerk came back after air filters were changed and said I really didnt need emission control adjustment unless I was planning to go to California. That was the reason that I went to the dealership in the first place!!!

Had a flat tire, colonial was able to replace my tire at no cost to me.

Quick, took care of everything, even the last minute problem I brought to them even though this was an oil change and tire rotation appointment.

Awesome staff, fast friendly service!

From the moment, we walked into Colonial, we were treated like royalty. We really want to thank Mr. Chili Childress for being so kind, professional & patient with us. He listened to our needs & expectations in purchasing a vehicle suitable for us. Chili was very knowledgeable & never pushy . We also appreciate Scott working so hard on the financing to get us the very best rate available. This is our 2nd Nissan from Colonial . We love our new/used Nissan & will certainly be recommending Colonial to our friends !

I would highly recommend this place if looking for a vehicle! Michael Kusenda was very helpful and knowledgeable in walking us through the sell of our car. We live in Woodbridge, Virginia and they are going to deliver our car today! The staff are very friendly and they don’t pressure you to buy a car. If I could I would give this place ten stars. They went above and beyond our expectations!

Great experience. As always customer service was excellent

Go out of our way to purchase and service all of our cars here! Never disappointed 🙂

The staff is extremely is extremely friendly and helpful, and the technicians were thorough with their work.

The only reason I’m not returning for service is because I’m an out of state buyer. We were treated well, purchase was well explained and well handled and we were offered but not pressured for further features. All staff we dealt with were knowledgeable, professional and helpful. This is the only dealership out of three that I contacted who answered accurately my specific questions and followed up with clarifying details when needed. Thank you Colonial Nissan!

Colonial Service is awesome. I have been dealing with them for over 10 years and have consistently received awesome service. They are great and go the extra mile every single time I bring a vehicle in for work. They are straightforward, very honest, incredibly kind, and most thorough. They are great. Go there and get great service, every single time you go there.

This being the second auto purchased at Colonial, the first 20 years ago , a Nissan Maxima that I loved. I just had it inspected in May. There was low mileage on it but the 20 years prompted me to get a newer vehicle. That was a hard decision to make. As usual the staff were courteous, kind and extremely attentive to what kind of car I was looking for.. Love my new Nissan Altima. A special thank you to my salesperson Maggie Brown, and for the President/General Manager Warren Polson, who I knew before he came to work for Colonial, for stopping by to personally congratulate me on the purchase . From every point during the day it was a pleasant experience.

Excellent service from Advisor, Gary Spencer. (And a great basketball hoop in the show room)

Arther, our salesman, and the rest of the team did a fantastic job helping us today. Everything was great, including the truck of course. Thank you all!!!

Very quick! By the time I finished my errands, my car was ready to go. Also, at 9mo pregnant during a pandemic - Colonial provided a clean, efficient, safe experience.

Job well done, once again. Service department gets the work done in timely fashion & does it right the first time! Always trustworthy! Thanks!

Gary in service is top notch. Always helpful

I just worked with Robert Tucker at Colonial Nissan on a new vehicle purchase, and thoroughly enjoyed the experience. After the initial contact I wanted time to think with no pressure, and there was no pressure. Robert had ready answers for all of my questions, and I felt that he made a genuine effort to match me with what I wanted. I was content with the purchase price, and I appreciated the time that Robert took to assure that I understood the details. Hes one of the good guys.

Van Johnson is one of the best in the business. I had extremely GREAT SERVICE and will be back and also will tell my whole family and all my friends. Just the BEST!!

Getting the 60K service done and not having any other issues come up made me very happy. Other places I have gone always seem to find something out of the ordinary that needs to be fixed. CMA does great work and maintains honesty and integrity.

Hal Tibbs is the best! We have bought three work vans and the whole process is seamless. Hal actually delivers the van to our shop with tags, ready to go. We could not be happier.

Service was great. Staff are friendly and helpful.

My service man Michael Gazdik was so nice. Michael explained everything so it was easier to understand. I was getting over hip surgery so Michael brought my car up to the door. Very thoughtful.

Had my 2013 Pathfinder serviced for mildew smell service was very expensive and no real explanation on receipt detailing how odor was detected. Vehicle still has smell, have called service department several times with no return call. Will try again but not happy at all with service.

Everyone at CMA is so nice and helpful!!

Y’all are the best! I’ve been doing business with Colonial since 1999 and I’ve always been impressed with the way you take care of my vehicle and your awesome customer service. Thank you! 🚗

This is my first new car purchase in over ten year so I must state how grateful I am that the team of folk at Colonial Auto Center recognized my need to move out of my comfort zone, and step up to my full potential with the purchase of my brand new 2019 Nissan Rogue.Rest assured I will be bringing all of my family and friends to Colonial Auto Center for future car purchases.All I can say is thank you very much!!!

Recently received an oil change, and of course all of my expectations were satisfied! Excellent customer service and great timing!!!

Excellent, knowledgeable, and attentive sales staff. Lucas Hald is awesome!

They were great with scheduling. They did a great job with time management of finishing my inspection and they were very polite and personable.

Warranty work

Andrew in sales is phenomenal, Ron in financing is incredibly kind, and the front desk administrators are so welcoming. Everyone there was wonderful during my car-buying process. I recommend them to everyone.

Colonial Nissan is the best! They dependably address any concerns I have about my vehicle and repair what needs to be repaired. I have never worked with a dealership this good before.

Back in 2017 when I bought my new Nissan, the buying process was pretty smooth. Every time I took my vehicle in for service, the process was smooth each time. The issue that I have with Colonial comes down to communication. When my Nissan was totaled it was very frustrating to have to go into the dealership because nobody would return a phone call. Having to wait days for documents needed for my GAP insurance claim delayed the process. I think it is important to treat previous customers business just as important as the ones youre hoping to earn.

My wife and I had been shopping for 5 months for the right vehicle, best service and price, and we needed to find a competent dealership. We worked with Paul Limbacher and Scott Draper, both of whom are friendly, extremely knowlegeable of their products, and came through with everything they promised. We concluded the purchase of our first Nissan yesterday, but more than likely, this car purchase wont be our last with Colonial Nissan: excellent, honest people at this Colonial Nissan dealership. Thank you!

Im new to Nissan. But not new to Colonial. Very happy with all aspects of the dealership and service so far. Keep up the great service and customer focus!

Arthur (sales rep) and Maggie (sales manager) are awesome! They made the purchase experience smooth & stress free!

Was scheduled for an early morning service appointment, but was pushed aside until I called at 2PM. The service prices are always super inflated. Blue book recommends every Nissan service station but yours because of the prices. Was treated like a number. Nothing personal whatsoever. This dealership only cares about the money, not its customers.

It was a great experience working with Robert. He was extremely knowledgeable about every option available, polite and a pleasure to work with. I would recommend him to anyone looking for a vehicle

Great customer service - fast efficient - explained everything that needed to be serviced.

Prompt, courteous service with clear explanations of work done and recommended.