Neil was the first person I spoke to about selling my inoperable car to a junkyard. He was super helpful and even referred me to someone else first to see if I could get a better price. I ended up going with him since he was super helpful over the phone. He was very quick and easy to make pickup plans with and gave me the full amount of cash offered over the phone. Highly recommended.

Amazing Service!!Neil was very helpful and made the whole process very simple for me compared to other places, I got a great price for my vehicle as well. Neil was very lovely to speak with and time efficient, definitely will be returning/referring when another service is needed, as I am very pleased with this service. Look no further!

We spoke with Neil this morning and he was so helpful, knowledgeable and professional. He gave us very fair/ great pricing for our vehicle and was available to come see the car the same day. Thank you Neil!! Will definitely work with you again. Pro Tow is a fantastic company!!

Great customer service and will try to work, within reason, to get your car picked up in no time. They are also great at keeping you updated on the time they will be there which is, in my case, right on time. I had a great experience with them but unfortunately couldnt find my title.

Outstanding customer service! I made a phone call regarding a junk car on a property we are renovating. They were able to schedule pick-up within 48 hours of my initial contact. The vehicle had 4 flat tires and was down a narrow drive behind the house. I was amazed by the technique of the driver who was able to access and retrieve the non-running vehicle without disturbing any of the construction areas! Al was a total pro! Everyone I spoke to was always super friendly and helpful. I would recommend this company and would use it again.

Very professional and honest. Was able to get same day service. I would definitely use them again.

Pro Tow got me in contact with someone that could help me get rid of a vehicle I no longer had the title for. While other companies gave me the run around. Thank you so much.

Neil went above and beyond to communicate and work with my schedule. He gave me a great rate for my vehicle and even towed it for free! HIGHLY recommend.

These guys did a great job helping us tow some cars from our driveway. They paid us a fair price for our cars, and helped us take care of some things we needed for our other cars. Great customer service, professionalism, and timeliness.

The level of customer care I was shown here was far beyond anything they had to do, amazing service and the only place I would go to in Charlotte next time, 10 out of 10.From the Scottish guy with the school bus 🙂

I called Neil to help me get rid of my van, he said he could offer me $300 but referred me to someone who could give me $500. I sold it to his referral. Its uncommon now-a-days to find someone who will do their best to help you despite losing out on their own benefit. I would highly recommend calling Neil to help you get the best outcome.

Very helpful and informative. Gave me great advice on how to get the best deal for my car, even though it wasnt with them. Hard to find good, honest people nowadays but this is definitely one.

Niall was great to work with. He went above and beyond to contact multiple reputable buyers to find us the best offer possible. I highly recommend him and will definitely refer to family and friends.

Great service! Came and got our poor crushed car on time and with no issues and was very personable. Would recommend to friends and family. Thank you again!

Neil was awesome! He was very honest, hardworking, and professional. Hes very personable and came to get my old car that was titled/registered in Ohio within 2 hours the day that I called (which Pull-A-Part wouldnt take). I was extremely impressed with how prompt and easy the process was. Highly recommend! Thanks Neil!

Good friendly service, even refers to other people who can help you as well. Good place to choose for getting rid of an old car. I recommend!

Great experience!! Neil has years of experience in the industry and understood completely that most folks who call for his services are not experts. He was not condescending or antagonistic. He answered all my questions - and when I had another inquiry after our initial call, I texted him and he texted right back. He called around for a whole 24 hours trying to get us the best deal possible. We settled on an amount and then met him at the location where the vehicle was, signed documents and he towed the car away. EASY! I know every transaction is different but mine was great! I highly recommend!!

Amazing experience dealing with this company! Pull-a-part wouldnt accept my car and I needed it to be gone asap. I called Pro Tow and they came within hours, were completely upfront and honest about what the best option for me was and they made it easier than I thought it would be. Im grateful to have received some cash for a car thats sat in my driveway for a year and to have it gone. Thank you guys again!

Very knowledgeable. Very attentive. Would definitely recommend to anyone!! GREAT CUSTOMER SERVICE!!!

The transmission died in my car its really frustrated as I have to figure out lots of things. I called this location today and someone name Neil answered the phone. I explained the issue and he showed so much empathy and shared information on how he can help. Then he went above and beyond for other options to try. I really felt better after speaking with him b/c I could tell he was concerned and appreciated his advise. He steered me in the right direction that worked out after trying what he suggested! Thanks so much, Neil! :)

Is there anyway that I could by a car from them and fix it up myself

He was very helpful and worked around my schedule! I’d definitely recommend for his efficiency and kindness.

After speaking with Mr Neil about my first phone call with his associate. He was very pleasant and actually trying to help me find the best option to sell my car. I respect that a lot. Thank you Sir

Yep, these good reviews are true. I called 6 other numbers and no one gave me the offer that Neil gave. Two places offered me a $500 tax write-off and restaurant gift cards. What a crock! He was very empathetic about my terrible tale of car woes and then took the poor dead thing off my hands. Thanks, Neil, it was a pleasure doing business with you!

Gave top dollar for my car comparedto other companies I checked with. Quick response time and very professional. Highly recommend!

Neil is one of a kind. He is professional, honest, truthful and extremely helpful. He wanted the best for me and went out of his way to do so, and that meant a lot to me. If its not Pro Tow Cash For Junk Cars I wouldnt go there. I Highly recommend his service!!!! God bless the team and there service!

It doesn’t get any easier than this. A quick call to Chris, who was upfront & gave me a price. Manny picked up car and delivered money a few hours later. Chris and Manny were both very professional and polite. I would not hesitate using them again and definitely would recommend to friends. THANK YOU!

Neil was fantastic and so helpful! I called on a Sunday morning trying to find someone to take my SUV that the transmission went out on. I was in a real crunch because my dad had to leave town (he came up to help me deal with all the car troubles) and I needed it gone before he left in the afternoon. Neil started off as a friendly, genuine, professional businessman as I was telling him about the car. Then, when I told him about the time crunch, he said he could be there to pick up the vehicle in

Neil was extremely professional, kind, and prompt. I called in the morning and he was here by early afternoon, on a Sunday at that, to tow my old truck away. He was extremely caring given the vehicle was for a family member that had passed. Thanks again for being so helpful in this situation. God bless!

I had a great experience with Neil at this company. He quoted me a price over the phone, took care of the towing from the shop where my vehicle was broken down and had the driver pay me in cash. I was sad to see our family vehicle finally bite the dust but Neil took the sting out of getting rid of it.

I sure appreciate these guys they really when out There way for meThanks a lot!!!

AWESOME service, great people, Chris is the BEST and my go guy when I need a junk car sold. ALWAYS top dollar and he pays cash. Always a smooth transaction. The come see the car, pay you and haul it too. Its out of your hand in minutes. I recommend this guys to anybody who need cash fast and easy transaction.

I called Pro Tow after having called several other companies that either did not return my call or were rude on the phone. The person I spoke with was polite and explained everything in detail. They offered a price that was more than anyone I had spoke to previously. Truth be told, I would have sold it to this company had they been less than anyone else just because of their polite manner on phone. Highly recommend this company.

Neil was so honest and helpful! I would definitely call them again if I needed anything.

Thank you Neil. Your professionalism, insight, and rates were the best in Charlotte. Thank you so much for all the extra knowledge you shared with me. I would recommend you to any who would ask. Awesome job!

As a single parent this whole process has been hard and drawn out. Spoke with the owner after trying different places all day(and working). Was beyond honest and upfront and set my expectations with out trying to con me. I was beyond pleased and grateful Well run business and one I will be sure to share with all my friends and my church. THANK YOU -

Neil was nice and honest. Came and picked up my junk car today. Paid The amount he said he would pay. If I ever have another junk car, I will call Prow Tow. Highly recommend

Neil arrived promptly was very professional and was easy to work with.

I spoke with Neil he was so nice. The service was fast and easy going. I definitely would recommend this place to anyone. Neil makes the experience even better. Thanks Neil!!!!

I have used Pro Tow twice. The first time was on a Sunday morning when I absolutely had to get rid of my car I called and Chris answered came down within the hour had the vehicle out with cash and hand awesome customer service. The second time I was selling a jaguar that had some issues and I know that Chris threw in a few extra bucks my way for customer loyalty.These are the people that you want to deal with when youre trying to sell your car want no hassles and cash in hand quicly and professionally.

Neil was an amazing help with trying to sell my car. He handled everything so quickly and got me the help I needed within in hour. 10/10 recommend

They were fair and timely. The guys were very cool about everything and made the process a breeze. Would definitely recommend to someone I know.

Fast, friendly, very professional. Would recommend and use again. Gave best price for my truck.

Pro Tow,You helped me a lot. Were there for me when i needed it most. And I would like to say thank you, Pro Tow, for providing an excellent much needed trustworthy service to the public that greatly benefited me and for going about it in such an outstandingly professional as well as heart felt personal manner. Youre the best.

Ive never had such generously friendly service uyunt I called this company, spoke with a very stand up guy named Neil who went above and beyond to help me with my requested services.. Outstanding professionals.. I will always return when I have business for this Company.. GREAT JOB AND HUGE THANKS...J. Dellinger

Neil was very honest and nice, came and picked up the car within a few hours. Gave me a fair price and made the whole process very simple, I fully recommend his services.

Great guy and fast process...will go back...

I recently purchased a new car and with the low trade in value, I thought Id give selling for salvage a go. I tried Sammys initially but was given the run around. I then called Pro Tow and was immediately impressed by the gentleman who answered the phone. He asked a few questions, provided a quote that was 20% higher than Id previously received and given a time for pickup. At precisely the appointed time the representative showed up with cash in hand and in less than five minutes my problems were removed. Thanks, Pro Tow, keep up the great work, with customer service like this, Im sure youll be around for a long time.

They really do put the pro in tow!!! I totaled my truck and had no clue what to do, but I gave these guys a call and they took care of it great service and really friendly down to earth people. Highly recommended.

Neil was awesome! I had to get rid of my Expedition because the transmission was slipping and I couldn’t get it registered. I had spent so much time calling around and posting on Craigslist (not recommended) only to have people give me the run around. Thank goodness Google led me to Pro-Tow Cash for Junk Cars. When I called Neil said “Do you have the original XYZ parts?” and that morning my truck was being towed! The amount I received was actually MORE than fair and I was sad to see it go but Neil was such a friendly guy. Very professional. I would recommend his company and use them again.

The last two days should be written up as how to NOT deal with customers. Playing phone tag for 2 days (If you use your cell as your business phone, EMPTY THE VOICE MAIL!), then finally got ahold of the person I made the deal with the first day. After I sent a text of the shops location and go out there to meet him, he makes me wait in 100+ degree heat for 6 hours and then never shows up while ignoring texts and calls. While I was not given the best offer on my van (it certainly wasnt close to top dollar!) I decided to try Pro-Tow based on such glowing reviews and wanting to give a local small business a chance.Im in the automotive business as well and know things come up, but how you deal with customers means everything. I dont know what happened between this week and all the prior reviews, but this is simply shameful.Finally, their website says they are a BBB Accredited business, but doing a BBB search for Pro-Tow comes up with no results. Clicking on a link they provide on their site comes up with a page with a different company name (Ideal Abandoned Auto) and THIS BUSINESS IS NOT BBB ACCREDITED in big letters across the top.Learn from my mistakes, folks!EDIT TO UPDATE:The owner, Mr. Nelson, got ahold of me after this review and made good on the original offer. Still not top dollar by any means and no compensation for the loss of time, money, or heat exhaustion on my end, but he did make good on the deal his subcontractor made in his name. He seems to take pride in the reputation of his company and went the extra mile to arrange for another tow service to get my vehicle since his trucks were all down. I wish Mr. Nelson the best of luck.

Neil was great! He was prompt with appointment. We stayed in communication when I was undecided. He was great.

...Neal was great!..they were quick, fast and easy to work with. Ill definitely use them again.

The man I spoke to on the phone (I dont know his name because he never told me) was rude and condescending. Every question I had was answered in an annoyed, impatient tone like he thought I was an idiot. Im not an expert on getting rid of my junk car, so yes I have some questions, but theres no reason to talk to me like Im stupid.

Neil...WAS fabulous!!! Came on time...paid what he promised!!! Will call again if i had another car to sell...

This company is the best. Highest price offered, did not try to negotiate the price down like one company i tried. Prompt and professional. I will steer you some business in future.

So, originally when I called I had a very unsatisfactory experience. However, since then I was contacted my Neil and Tony both apologizing on the man I spoke withs behalf. I was told that the situation has been taken care of and properly handled. I must say it was very much appreciated to be contacted by them both and treated the way a potential customer should be treated. Thanks guys for righting a wrong and good luck!!

Great guy, can tell he runs a fair and honest business.

When I called to let him know I was ready to sell my car, after getting a quote a week later, he sent someone out asap. They were at my house within 2 hours to tow my car, cash on hand! Neil was wonderful, following up with me and making sure every was handled.

Fast service top price. Thanks guys!

AWESOME customer service!!I called this company after hours and they were honest and prompt with providing me with great quote for my 2004 Lexus ES330 with a broken timing belt and over 294k miles.Great group of guys to work with if your looking for quality service in the Charlotte and surrounding areas! DONT GO ANYWHERE ELSE if your looking for good a good deal in this business.

Great guy. Came on sunday when noone else would.

Neil and Manny were great. Very professional. Highly recommend

Great place! Great experience!! I refer them to everybody!!

Such a great guy, always professional, prompt on time!!

Best service i contacted. Quick pickup and paid cash for my junk car. Top price offered.

Neil was EXTREMELY helpful and gave me tons of useful insight on how to scrap my car, even though he couldnt give me the best price (for several reasons which he explained very clearly). Will absolutely recommend this company in the future!

Cannot say enough about the service I got. Thanks, I was in a bind

I had decided to get rid of a couple cars so I called. At first I spoke with a guy who was very rude. After this incident I wrote a bad review to warn potential customers of the attitude that I was met with, within just a couple of days I was contacted by the owner of the company, he apologized for his employees behavior and assured me that the guy I spoke with had been terminated. We then where able to talk about the cars that I had called about originally and the owner came up with a fair deal that we both agreed on. I can tell that the owner of the company really cares about his business and reputation. It was a little frustrating at first but overall was a good experience.

The most professional sounding junk guy I ever delt with very honest quote on my old car

Great customer service!! Answer all and any questions you have.

He was polite and gave me the best deal went through three other companies and i was happy with the deal thank you

Great service! Thanks so much!

Very nice guy . i would do business with anything ..

This place is a life saver! The engine in my baby of 11 years went out on me 2 weeks ago and after riding around in a rental for 2 weeks I was forced to get a new car. The dealership only offered me $100 to trade it in so I decided to keep it and figure out another alternative. After calling 5 local salvage yards I came across Pro Tow. Not only did they offer me significantly more money than all of the other slavage companies I called, he sent his guy to pick it up for me the same day and paid me cash on the spot! As if the experience couldnt get any better, AJ called me about an hour after he left with the car to tell me I left some CDs in the car and that hed hold them for me if I wanted to come pick them up. The customer service was outstanding and I couldnt be happier right now! Id 100% recommend this company and wont hesitate to call them again in the future should the need arise! Like I said LIFE SAVER!!

Terrible service... I call to see if they were interested in my car, but they were super rude.

Excellent service, very straight forward and reasonable. I definitely recommend to anybody looking to get rid of a car!

Good honest business. If they feel as if a competitor will offer a better price they will make suggestions.

Very good service picked up my junk car on time an paid the best price after calling three other companies would recommend using pro tow

Spoke to the owner today he had some great advice even though it would not bring him business he took the time to go through alot of options for my situation.

These guys are the best, no lies, no hassles, true professionals!

Neil is very customer service driven gave me good price on my junk car his driver was on time paid price he said he would I will use him again if I have to thanks Neil for such good service

VERY PROFESSIONAL....THESE GUYS ROCK BEST IN CHARLOTTE!!!!

Neil worked tirelessly to find a buyer for my car and treated me with the utmost respect. He did not try to low ball, or nickel & dime me. If the need ever arose again, he would be the FIRST person I would call!!

Had a great experience with this company

Was wonderful and timely!

Had a rough start with one of the guys but The owner reached out of and has GREAT HOSPITALITY & Customer Service

Honest, Quick and dependable services.

Good serviceQuick pick up

Patient and friendly

Quick response, informative and honest.

Dont make me come pay u a visit

Great prices, fast services!

What a waste of time, I could hardly hear the man and he was useless.

Called for a battery. Guy states they didnt have any parts & hung the phone . Quite rude .No recommendations ,no concern . just a click . . .

Very helpful

Great easy experience !!!!!

Excellent services

Customer service is trash

The experience with this business was really good thank you very much for this business good payment and fast service