Five star auto is the best! I have had other work done with them also and they always take good care of me and in a timely fashion. They ensure you are picked up by rental company and the return of the rental as well. I recommend them to anyone needing body work done!

Excellent service. My car front looks good as new after the body work. They work super fast and delivered my car ahead of the actual estimated pick up day. They had even cleaned the tires and inside of the car.Highly recommend this place for any auto body work.I really appreciate Long and his staff for such a great and quick service.

Great friendly and professional people. Would highly recommend to anyone who needs work done

They did an amazing job on my car, looks brand new, took the time to was my car before getting it back. Negotiable on prices. Recommend this place to anyone.

Stopped by to ask about something my husband hit while on highway. The guy who assisted me was Long and as soon as I walked up he asked how May He assist and immediately came to the car to inspect damages. Here’s the kicker...he was HONEST! I’m a woman who was by herself and he told me everything was cosmetic. Y’all know I went to another body shop and they wanted to charge me thousands. He said it was a matter of clipping something back on, that’s it! So I save myself and geico money! Great start to my Saturday morning!

They helped me real quick with my bumper and didn’t charge me that much at all. They gave me a good deal. Thank you guys so much I will be coming back for sure.

We had a fender bender on our 2018 Malibu and went out for some quotes. A couple recommended by our insurance agent (we ended up paying out of pocket) and a couple we found near us. 5 Star was half what the most expensive place was and all ratings looked good so we took a chance. Son Nguyen did the estimate and I went back in to make sure the price was good. They completed the repair exactly as stated for the price estimated. I definitely would recommend.

Fabulous friendly and prompt staff. I will recommend this company anytime! Awesome job 5 Star! Thanks so much!

5 star auto is hands down the best shop in Charlotte. The customer service was excellent. My car was in immaculate shape when I picked it up. They also went to bat with Allstate and got them to fix my windshield which they tried to claim wasn’t apart of the accident. I am so thankful for the guys over a 5 star. Job well done fellas!!! I truly appreciate y’all!!!

Very professional!!! Amazing work!!!

Best body shop I’ve ever been to , Quick , Efficient, and Good work.

I love my car they did a really good job and I love it and I would like to say thank you to 5star auto for fixing my car.

Excellent service, my front end looks good as new. I needed a pretty short turnaround time but yall had no trouble having it ready on such short notice. Long & his staff were professional and friendly and I will definitely be back if I need more work done.

Very helpful theyve helped me out for the last 7 yrs. On three different vehicles and my car always looks and drives new again. Trust is hard to come by and they only have truth and care for you and your family.

Let me start by saying, I dont do reviews unless its absolutely needed. I took my Honda Accord here for bodywork. Being that its a newer year/model I was very skeptical. Im not an easy person to please, so I must admit that they EXCEEDED my expectations! Looks brand new; they even cleaned the inside/outside! Hopefully, I dont need bodywork again but if I do I most definitely will be coming here!! Thank you all again! (February)***Update*** Unfortunately, I had to bring my car in again for the same services 🥴. Just like last time they did an EXCELLENT job. I swear I will find any flaw when it comes to bodywork and for the second time around I did not. Hopefully, I wont be needing their services anymore. But of course if I do, this will always be my go to shop! Thank you all again! (May)

Great service. Very nice owners! Check out my car and made sure I was 100%!

Very pleasant place, with very kind workers who are very knowledgeable about work that needs to be done and they work fast. I would HIGHLY recommend!

Needed mirror replaced went to other shops for estimates which ended up being double the price of 5 star collision’s! Charged only for parts not labor as install took 15 to 30 minutes. Reliable and honest, work was completed quickly unlike sometimes having others whom like to prolong it. Nice to know there is a place in Charlotte whom you can trust whenever work is needed to be done on your vehicle and you won’t be taken advantage of but treated properly and professionally.

I have had my vehicle repaired here 3 times. Every experience has been phenomenal. The staff and level of service are really beyond a 5 Star rating.

Like nothing ever happened to my charger! Hard working fellas and done in a timely manner! Even faster than I expected. Just in time for my birthday. Thank you Long you were great!

5 STAR AUTO WILL BE RECOMMENDED TO ALL MY FRIENDS AND FAMILY MEMBERS . THEY WERE PROFESSIONAL , COURTESY, AND TIMELY. I RECEIVED MY CAR AND IT IS PERFECT. THEY DID A EXCELLENT JOB AND WENT THAT EXTRA MILE FOR CLIENTS

I can not recommend this place enough. Top notch service from the time I called in to inquire about fixing dents/scratches on my headlight. They fit me in the schedule, and my experience was far better than I have ever encountered or expected. They fixed in a short time what the car maker (Jaguar) wasn’t sure they could do. 10000000% recommended. Lovely interior waiting area too, and an amazing owner as well. Thank you again.

They do great work, i was very pleased , the owner is also very nice , he did everything he said he was going to do plus a lil extra , if your in the Charlotte area and looking for a great professional body shop! This is the place.. love them!!

They took care of my minor damage for free and they have good customer service I recommend you use them if you need help a very great experience.

Eric and Long, were very professional in discharging their duties. I will recommend them anytime. Excellent job, guys.

You know the drill...You wreckSettle insuranceDo body shopRetrieve your babyA week later you are painfully reminded why faith in a system and the character it can bestow are mutually exclusive... the muscle memory, the frustration, just gets numbingBut why?When its your turn do this...You wreckTrust meCall 5starAsk for Eric... I promise you a single handshake will not be enough gratitude for the smile on your face.

If you are looking for professionalism, quality work, good value for money and honesty, choose this place. At no time did I feel like they were trying to rip me off which is so normal in this industry. They told me it would take 2 days and they delivered in 1 day. They even cleaned my car!

I came to 5 star Auto Collision with a wrecked car from a accident. Erick was extremely helpful during the whole process and shown a level of professionalism that most people nowadays lack. He communicated with me throughout the whole process, scheduled my rental car for me, help resolve a issue with the rental car company, and got my car back to me in no time! And my car......IT WAS GORGEOUS!!! It looked like a brand new car! Long looked out for me for sure! He showed me what they were able to fixed and even fixed pervious damages that I had on my car. They even vacuumed the inside AND gave me a gift card! I would 100% recommend this shop to anyone! Thank you so much Erick and Long!

Great experience great work and they are fast ‼️ if I could give them ten stars I would ‼️

I’ve done business with several body shops in my time. However, non quite like 5 Star! If you’re like me, my truck is my baby. And let’s just say, they took care of my baby. If you’re looking for honesty, quality work, friendly environment, convenient location, and excellent customer service; then this is the place! Go by and see Mr. Super Eric (Eric Foxx) and his team. Go by and experience the difference, the 5 Star difference. Thanks 5 Star and Eric, for a great, 5 Star experience!

Love This place they are very professional and they make sure my car was straight, last time they replaced my full engine. Any time I need something done, and insurance works with them easily, rental place up the st, no issues, definitely recommend!!!

I brought my car here after lazy estimate at another shop designated my car as a total loss. They provided a better quote and saved the car without any drop off in part quality or workmanship. Erick was very responsive and helpful. He even pointed some of the BS the insurance company was telling me.

Great place to get your work done. very professional everything will get done well. highly recommend this place!!!!!

Eric was perfect and professional! Fixed my car in less than two weeks and it looks better than before the accident! Walked me through the whole process and was so nice and understanding.

Truly deserving of 5 Stars, they went above and beyond the necessary repairs needed after my car was hit. During the entire process they were super fast and communicative. Everyone I spoke with was helpful and kind. The workmanship is impeccable and my car looks better than before the accident! I am so glad the estimator recommended this body shop - I highly recommend them!! Thanks for everything!

Im really enjoying how my SUV looks now.I look up your company and almost everyone gave you 5 STARS. WELL HERES MINE. If anyone ask me about WHO WOULD I RECOMMEND FOR COLLISION WORK?Its 5 STAR AUTO COLLISION.

My Tahoe was recently hit by a tree. Took it to 5 Star Auto and was very happy. Excellent customer service, my car looked fantastic and was completed several days ahead of schedule, at a lower cost than the estimate. I have been thoroughly impressed with their honesty, service and the car looks fantastic!

When I found 5 Star Auto, I was turned away from my dealership, it wasnt a mistake. I had gotten so frustrated with my insurance company. Eric took his time to go completely over the details of my repairs. He provided me with an estimate of when my car would be available, because i travel for work and would need to be back to pick up my car. Everything he said he was going to do, but he even went above and beyond. When I got my car back, I was more than impressed with the quality or the work, the pricing, and the professionalism all the guys of the office offered me. I could not have asked for a better service. I will be a customer for life.

My experience with Five Star Auto Collision was amazing. Elizabeth C. was professional, attentive and made my overall experience great. Elizabeth was consistent with her communication was provided excellent customer service. I highly recommend Five Star for your auto repair needs!

Was in a car accident about a month ago.... Brand New car I had just purchased...5 star auto collision came and towed in for me and also did a great job in the body shop they were very nice and had good customer service and also received a blessing from them.... thank you for your great service that was giving!

Great experience from the very beginning. Erik took care of everything from A-Z with seeing to the insurance adjuster and making me feel comfortable with allowing them to repair my car. And Long was very happy to do some touch up work at no charge which was not even part of the accident. Very pleased and highly recommended.

Very good energy in the building and treated me like family

My experience was Great! Very affordable and great quality. The customer service is amazing. Eric and 5 star met all my needs! Even helped out with my Deductible! I will be back If I Need To!!

This place is awesome. I dropped off my car on a Thursday and got it back within a week! My car looks amazing and the customer service every time I have came in to speak with someone or called has been fantastic. I highly recommend bringing your car here for a fair priced repair!

I would recommend this place to ANYONE. I needed my car door replaced on my Charger Scatpack and they quickly got it finished in 2 days. Eric was amazing, very professional!! Definitely going back to them and no one else if I need anymore work done!!

I normally don’t write reviews but I feel compelled to write one because of the service I received from 5star collision. Long was helpful and really worked with me when I needed him. If you need body work on your car you should check them out. Its good to see business that really cares for customers and I will definitely recommend them in the future.

They were very professional. The quality of work was amazing in addition to finishing the job in a very timely manner.

I was in an auto accident. They made my car look brand new. They are very prfessional and provide a great service. Thank you 5 Star!!

I have had my car fixed twice at 5 star. The second time my car was fixed was around a year later . I told one of the technicians about an issue from the the previous repair and it was fixed along with the new repairs. I recommend this shop because of the no hassle with getting my car fixed right . I hope I don’t have any more accidents but if I do I will not hesitate to use 5 star

I am so great full for 5 Star Auto Collision. These guys are the best. They where quick and professional. I will recommend these guys to anyone I know or see that need there vehicle repaired.Thank you guys😊

I cant say enough about my experience at 5 Star Collision. Everything from calling to ask if an appointment was needed for a quote (it wasnt) to getting my car fixed was a pleasant experience. I had a minor issue with my back bumper and Long offered to adjust it free of charge. Earlier in the week the Ford Collision Center quoted me over $750 for the same issue. I will definitely come back to 5 Star for any collision needs in the future.

I received excellent service from the beginning to the end. Elizabeth was awesome. She constantly kept in touch with me throughout the process and made sure I had all my documents in a timely manner. When I got my car back, it looked flawless and you can’t even tell there was any damage. I highly recommend this company!

Highly recommend 5 Star Auto Collision! They went above and beyond to make sure the entire process was seamless. Matthew and Long were amazing - I couldnt ask for better customer service. You wont regret leaving your car in their care!

5 Star is by far the best collision center in town. Awesome customer service and communication. The job was complete a week early. Quality of work was well done and extra measures outside the scope of their responsibilities were also taken. Happy Customer! Tell Long I sent you!!!!

My mercedes benz was wrecked in the back and they fixed it right up! They did a GREAT JOb!!! I wish I could give them 20 stars .. very nice and patient people ... when I got my car back my whole car was clean including the tires!!!! THANK YOU !!!

These guys are called 5 star for a reason! Amazing work and great people. Always able to help.

Very professional and reliable. Took my 2016 Subaru WRX here after getting rear ended to get my bumper fixed. Cant really give insight on cost since my insurance took care of it, but everyone I worked with was very professional and punctual. I told them I was trying to have my car done sooner since I was planning on going out of town, and they worked with me to accommodate my schedule all while still doing a fantastic job. Car looks good as new and they even did a complimentary vacuum and wash. You will be in good hands if you need any repairs done here!

Great service great people and did a great job on my 09 750 li and even cleaned up my headlights i recommend this place for everyone who needs any body work.....thanks guys!

This was my first car accident. I was ran off the road by a tractor trailer and had extensive damage to the front end of my bumper. They Fixed My Car Within a few days and my 2016 dodge ram has never looked better. I cant even tell I got into an accident lol. Thank goodness for your services. Im so thankful.

Amazing place! Quick service and amazing customer service! Thank you!

The team at 5 star did a wonderful job! My car looked brand new upon pick up and they had even washed it inside and out! All staff were extremely helpful and friendly and my car was done within the quoted time period. Would highly recommend!

The name proves to be true here! Quality work, finished on time, and 5 star service from all the staff here, especially Elizabeth. I hope I dont need work done again soon, but if I do ill be coming to 5 Star.

Honest, Friendly Team was profesional and exceeded my expectations and really made me smile. Hard to find good honest hardworking people in the business but these guys from the time I walked in until my repairs were done rolled out the red carpet. Thanks a million!!!

Omgggggg... Im in love with this shop. The service. The quality of work, I will never go any where else. They are the best. I cant say enough about. The service. Or the work, m was so satisfied.. It should be called 10 Star... They get a 10 in my book.

My car was repaired a week ahead of schedule and looks great. Elizabeth is easy to reach and kept me updated throughout the process. Would happily come here again if needed. Also located right next to enterprise.

Eric provided such an amazingly fast, courteous, and honest service. They fixed the car quickly, worked with our insurance and provided a quote thousands less than Caliber Collision- who said it was a total loss. Very honest and hardworking staff. Would highly recommend 5 Star Auto Collision to anyone!

Dropped my car off for repair after being in a minor accident and was immediately greeted by a gentleman named Matt. Matt was incredibly helpful and knowledgeable, he called the insurance company, confirmed my rental and explained exactly what would be done to my vehicle. Picked the car up today, interior was clean, car had been washed and most importantly the repair was flawless. 5 Star stands up to its name in all categories.

My car was toe up Id recommend this place to everyone and they replaced my broken key i will definitely come back again when I have car issues

My car was rear ended and collision companies started calling. I looked this place up on BBB, they had a good rating and they definitely lived up to it. They repaired my SUV, to like new condition, customer service was exceptional! That is rare. Big ups to Eric, took care of me start to finish.

I had an absolutely wonderful experience with Eric F. at 5 Star, I came for a minor repair and was in and out in minutes. I would highly recommend them for all your auto body repair needs!

Great service! Not only were they great with the repairs, they made it a seamless process and left me with much of nothing to do. They kept me informed and were consistently helpful throughout my repairs. I would not only go back, but would recommend to anyone needing repairs.

They are definitely one of the best companies I have ever dealt with. They’re friendly and respectable always willing to answer any and all questions. I called Eric after hours and he not only answered the phone but answered all my concerns. I dropped my car off to them and they not only repaired the damages but also cleaned the interior and exterior of the car.I definitely had to let my sisters and coworkers know .Good job

Thank you 5 star for taking care of me and my vehicle! I’d highly recommend them to anyone! Also special thanks to Eric for coordinating all of this.

Just picked up my 2016 Ford Focus after being rear ended a few weeks ago. the paint job, class A. One of the employees even went as far as paying to replace the back glass that I never got around to as I had to put tires and brakes on before. I would definitely recommend this place as they do awesome work

My car was totaled by insurance but the service was phenomenal. 5 star auto is definitely recommended if you need repair. They were more than willing to assist with all of my needs. Thanks Eric

Great as always.

Good awesome manager Eric was great good quality work with o em parts it’s not often I find good company who takes pride in the work they do and they truly take pride in their work

Eric Foxx did a great job handling my vehicle from beginning to finish. Waived my deductible, gave me a free loaner, detailed my car and gave me a gas card upon picking the car up. Car seems to run better than it did before. Excellent job. Thanks

I used Five Star after an accident and they were excellent to work with! Friendly, authentic, and professional. My car looked new when they were done with it. Definitely recommend!

Amazing I am out of town and my car wanted to act up and the completely jumped in to action .. excellent service.From, The Purdues

OMG my car looks like I never got into a wreck. They did a great job and a timely fashion! Everybody was nice and friendly. If you come to 5 star go straight to Erick he got you!

I had an awesome experience working with Eric at 5Star Autobody. I hit large container in the road on 485 and damaged my front fender badly. Eric and his team quickly ordered my parts and my car looks brand new. This is my second repair with 5Star . It is good to know that I can rely on a honest and reliable business for repair that may arise. Hopefully no more anytime soon.

Eric did excellent work on my 528i! I dropped my car off on a Saturday and got it back on a Friday. I would recommend this place to any and everyone!

Very professional, hands down the best experience I’ve ever had. They were quick with my repairs, upfront about everything and helped me feel at ease. I had already recommended them to 2 people before I left! I’ll never go anywhere else. Eric is the best!

When I was trying to choose an auto body repair shopElizabeth was very professional and courteous. She made the process go smoothly. 5 Star Auto Collision did a great job restoring my car!!

They really are 5 Star! Exceptional customer service and body work. My car looks as good as new and everything was completed in a timely manner. Highly recommended!

Excellent customer service. Im impressed with the repairs made on my car. Long and Eric are great at communicating with the insurance company on your behalf.

I called to inquire prices about a mirror to be repaired. Whoever answered was a great actress. She took down information from me and kept reassuring shed give me a ring back. I am still waiting for that phone call. Itll be a month tomorrow. Why are you even open?

10/10 would recommend using these guys. Customer service was great as they kept me informed throughout the entire process and everything ran very smoothly. My estimated 3 week repair time was cut in half to only a week and a half. Very impressed with their work and would absolutely use them again and recommend to other people.

I had a great experience with 5 Star Auto Collision! Their customer service exceed my expectations and Long was very helpful throughout the entire process. Thanks for the great work!

I unfortunately have been in several accidents with a few cars and EVERYTIME I send my car straight to 5 Star Auto Collision... Today makes my 5th trip here and Thank God it was something minor, but they fixed it for FREE!!! Now that is everyones favorite price... The whole team at 5 Star has always been nothing short or kind and courteous to myself as well as the 3 customers that I have sent to them. Not to mention, when I thought my cars have been a total loss, after 5 Star works miracles, my cars look just like I drove them off the lot!!! YOU WILL NEVER GO WRONG WITH 5 STAR AUTO COLLISION!!!! Thank you guys for EVERYTHING!!! IM LOYAL!!!!

I actually picked my car up about three weeks ago. I wanted to drive it a while before writing this. I have been pleased with 5 Star from beginning to end! They provided amazing, personal service. Stayed in touch with me about my car, made sure I knew what was happening the whole time, were able to assist with my deductible, and perhaps most importantly, did a fabulous job on the body repair I needed to have done on my BMW. I will definitely use them again if needed, and would wholeheartedly recommend them to anyone needing body repairs on their vehicle. Thank you very much, 5 Star!

Elisabeth was very helpful and eased my mind every step of the process. Even though my car was deemed total lost they still helped me figure out my next steps. I highly recommend them.

Eric was wonderful. Caliber collision had it for 1 week, and then told me since it had a previous accident that they would not fix my car ! I could understand how a collision company could not fix some minor irregularity from a previous repair??! Caliber would not even put the bumper back on...nor the headlights--so I had to have it towed to 5 star. Eric re-assured me they could fix it.....and only 10 days later it was done wonderfully and without complications. Thank-you Eric and 5 star !

I have used 5 Star twice and both times I was blown away by the knowledge, professionalism and responsiveness of the staff. Not to mention, in both instanced my car came back looking brand new! They make a stressful, unnerving and undesirable process seem seamless. Highly recommend!

Very satisfied with the repairs. Great service, friendly with great customer service.

Long story they saved my car from Lyft when they tried to torso my Malibu!!! Eric & Long worked tremendously too get me the best deductible and again save my car!!! They even gave me a loaner for a couple days.. they started extra hours for me when I couldn’t make it to the so by 5.. I recommend everybody take the car to 5star for any body damage needs!!!!!

Jellato looks and runs in great condition, even newer then when I got her

One of the absolute best repair companies in Charlotte‼️‼️‼️Reasonable rates ,fast turnaround and not to mention excellent workmanship.... my car looks like new thanks Eric and team for looking out❤️🙏🏽I’ll make sure to look back twice before backing up the next time

They are the best at what they are doing. Great people to work with, always deliver on time, absolutely exceed my expectations. When I got my car back, its really clean from the exterior to interior. I would recommend anyone to this shop