I am the owner of Group M&J Car Dealership in Miami, Florida.Today I received a call from this offices manager, Joe Huntley, about a car that I have bought in this yard. He had call me about an incident that they had, where they damaged some part of this car and called me once again to come to an agreement to fix this incident. With his professionalism and great communication , we came to an agreement that worked for the both of us.Besides all of this, the rest of IAA offices should follow this great example that this office has. Not all IAA offices have this great customer service.Once again, thank you Joey Huntley for making this call and coming to an agreement. I wish the best for this office too!

GREAT PEOPLE AND SERVICE PROVIDED!!!

Been a member for years .excellent place. Good employees but buyer fees have went up horrible not feisable to buy an repair any more.

My son totaled my 97 Camaro. The insurance company had it taken to IAAI in Charlotte. Prior my wife and son had a chance to get stuff but forgot the license plate. I called IAAI on Friday and they were very helpful. On Monday I went to get the license plate and I did not think to bring the lot info. The young lady that helped me Friday overheard and remembered my call and the young man that helped me got the plate right away.While it is not the best circumstances in the world dealing with a wrecked vehicle the team members at IAAI were very professional and helpful.

Friendly location, quick service.

1st timer here! I was appropriately assisted by the cust svc reps, then when there were questions that she couldnt answer... She directed me to the manager, who still respectivel talked w/me! Thank you...

It’s good people good customer service

Great deals. Just be prepared for whatever.

Good luck reaching them. they never answer phone calls

Very nice staff ,no long wait

The employees dont want to do there job on the counter

Came here to get my belonging out of my wrecked car. The lady was super nice to me, but the person beside of me was getting a lot of attitude. The person he was speaking to was loud almost as if she was trying to embarrass him.

Customers service is horrible. The girls at the front desk think they are doing you a favor NOT DAWN..they are always mad or appears to be..faces always screwed up...short with their answers..very unprofessional..unpleasant atmosphere..I hold my breath when I have to go there. Also when you buy a car ...SOMETIMES when you to pick it up it has more damages..Ive purchased over 100 cars about 40 not what I saw in person when pick up different at the auction on bidding day.

Iaa is one of a kind but getting bigger and overcrowded does not helping much, despite all efforts from the stuff.

I went here with a friend of mine. He buys used automobiles from here. This is a busy place. The cars were nice too. He didnt get one that day.

SmhToo much AttitudeVickie KoolPan kool

If you can fix cars but dont be foolish not everyone can do it

Awesome local staff, exorbitant sales fees and lousy website.

Can anyone come here to buy cars?

This place is horrible, I have Patrice process my car. i have paid since 9/18/19 and until now my car document is in the air and he was rude on the phone when i asked why. He had my paper work on his table and went for vacation.

Very friendly staff. Superior customer service.

Great staff very friendly

Very nice people

Love to come here

Customer service is not that great!!!! They seem a bit moody

Said goodbye to my pride and joy there my 1999 pontiac firebird

Be careful with this company in Charlotte.Only in Charlotte .they are very rude people, not education at all,the manager she dont know how fix the problems and just care about money.

I hate the place bad customer service

Great service.

Fast and friendly service

Best deals on salvage vehicles

Worst customer service Ive seen as a dealer. Some of the ladies on the front desk are rude and have an attitude towards everybody and arent even that helpful.

The service there was terrible I will not recommend anyone to go there the lady at the desk was very rude and had an attitude I would give them 0 Stars

Bid by mistake you are on your own fee not very friendly internet bidding killer

Located and loaded vehicles quickly

Great customer service.

Just need a little wider turn in for truck and trylor to turn from right

Easy access

Great people.

I buy my cars for the dealership here.

Great customer service

Not great service

Love it

They treat pesimo pity company