This guy seems to know nothing about the insurance policies that Farmer’s has. It takes 5 or 6 emails to get a partial answer. He should consider another line of work.

Trying to get hold of Ryan is an exercise in patience. It will take two or three days of calling several times a day to get hold of anyone in the office. If you leave a voice mail expect at least two or three days to get a call back, if ever.I called to give Ryan my new card information to set up auto pay. He never set up the auto pay, I missed two months payment and would have had my auto policy canceled after the third missed payment. I recieved zero communication fron Ryan, no email, mail or phone call to warn me of either the missed payments or the impending cancelation.I only found the error on accident when I tried to get some paperwork from him and found his office closed down with no warning or forwarding information. His phone just rang and rang until it finally went to voice mail with a message to call the corporate office.Farmers normally has great agents and I have been very happy with my past agents, I can not say the same for Ryan.

Recently talked with Ryan and discussed rates. He did a very good job of explaining what he can offer me and is very responsive!

Ive had this insurance company for many years. After the retirement of my original agent I have gone through 2 so far. Ryan Derry is my new agent and not even sure if he is a real person. I have tried and tried to contact him. I spoke with his receptionist (Carrie) and she was going to look into other things and call me back and never did. I called and left 2 messages and then called again a few days later and spoke with Carrie again. She didnt remember who I was and what I was needing which means she wasnt even trying to look into other options for me or call me back. I asked when Ryan was going to be in the office and she said he is in and out , but should in at 10 am the next day. Guess what no one answered the phone. Im now looking for another insurance company because this new agent does not care about his customers.Oh how I miss Bud.

Same as the previous reviewer. We had Bud and loved him, went through a few since and had the worst time when we needed to get ahold of Ryan. Never actually spoke to him. Thank goodness we switched but now I need a refund and we’ll see how long that takes...

Just got recording ...had to call customer Service ...