These aint your grannys appliances...nowadays you need a warranty or a plan to replace them at the frequency of a smart phone. So far this has been a helpful thing to have and I appreciate the service. Emails and text messages kept me abreast of the schedule and it was great to see the technician ahead of schedule. Thanks again!

1st appointment was cancelled then rescheduled 10 days later. 2nd appt tech couldnt get a screw out on the washer door(rescheduled 7 days later). 3rd appt problem fixed. 1 month without washer😒

The technician was courteous and professional. Repair was done in a timely manner.

Technician came to my home the day I called to fix our lawnmower. He wasnt condescending at all about the easy fix. My lawnmower cranks up like new now and its almost 10 years old!

Lead Tech was extremely professional and explained the entire fix as he worked. Super dependable.

Very unhappy with the cost of repairing a kenmore refrigerator. The sears serviceman took about 5-10 minutes to clean a drain tube, and charged $350. Sears was a great company at one time, but are a scam now. Beware of the crooks!

Technician came out and diagnosed concern on Tuesday June 15th, ordered part and was told part would be in on Thursday June 17th and he would return on Friday June 18th to install. That did not happen. I received several messages both text and email reminding me of my parts delays but stating my technician appointment still existed and reflected back to original date of June 15th for install. Needless to say after waiting and waiting a different technician came to install part that finally showed around July 21st and installed August 2nd. Concern was resolved and working correctly. Door for filter that was originally gray(matching other components is now white) hidden but incorrect. Im not confident that correct parts were ordered. Working fine now. Well see how it works. Not sure that I would trust/use Sears repairs again. And last but not least I paid close to $500.00 for this repair up front. Not a good practice.

The technical was here before time and the work was super

Individual who serviced my riding lawnmower was very professional and knowledgeable. Checked everything and made sure all was serviceable.

Weve had a Home Protection Agreement with Sears for several years and this was the first time we had two appt. cancellations before finally getting a technician to assess and repair our Whirlpool side by side refrigerator. Keith W was very professional and repaired our fridge in under an hour. Thank you Keith W., stay safe...

I had my lawn mower serviced on Mar 29. The technician explained what its going to take and perform it in a timely manner. I got my oil changed, blades replaced, spark plug replaced, tires checked, deck balanced, choke adjusted. Runs like its almost new. I had the mower for over ten years now.

Sears and my home warranty company (Home Protect) have been horrible to deal with. Sears was contracted out but my home warranty company to troubleshoot a leak in my ceiling which I was told was an air conditioning issue. Sears techinician takes a $60 deductible via check from me to tell me there’s nothing they can do because it’s probably a plumbing issue. $60 for less than 6 minutes in my house. Months later I receive a bill from Sears for $100 service visit. I cannot reach anybody, no real person online or by phone. I write them a letter (yes an actual letter) as instructed on the bill explaining the situation. O well they say, you still owe us $100 or the bill will go to collections. Ok, so what about the $60 I paid your technician. I don’t advise anyone to deal with Sears home services or Home Protect home warranty. I will not be using either company again. I don’t have money to just thrown away.

I did not use this company because they require a personal profile and the woman had no clue as to service call rates.

The technicians were professional and made sure my washing machine worked correctly before they left! Very pleased with the service and the timely manner they arrived.

Sears was very courteous and very punctual. Our dryer was repaired and is in perfect working condition now. Our washer check up was cancelled; hoping there wont be a trip charge since Sears is the once that cancelled the appointment at the time the dryer was being repaired because it would put the tech into overtime. Otherwise, the tech was very professional and knowledgeable about the repair. I would recommend Sears for repairs.

Frustrating, and time consuming. The first appointment the tech came early and I was not home (app. was for 1-5 and he came at 12:25.) The second appointment the tech did not come. The third app the Tech did a good job installing the part but left the machine unplugged inside,The next tech came and plugged in the connection . I am reporting this by memory and cant remember if it was 3 or 4 times I spent waiting 4 hours looking our of the window for a repair man. Plus there were days wasted between each appointment. In the meanwhile our laundry piled up.I cant determine how to mark the stars so I will give it a two out of five as good. The work was good but not getting some one here. Your system seems logical but breaks down in working. I dont know if or when I will get involved with Sears again though I HAVE been involved since the 1940s starting with blue jeans and shoes.This one has been a frustrating experience, Part of the frustration has been with understanding the dialect of phone operator who have come from other countries. Is this enough?

The policy in itself is great to have! It has always covered the A.C. system as promised. However, the 2 week waiting period for a tech to come out is absolutely ridiculous!! 3 service calls over the last several years & EVERY TIME the waiting period is a minimum of 2 weeks! That being said, they do offer reimbursement for alternative cooling options such as a window unit or providing a hotel stay for the duration of waiting period

Appointment scheduled within a few days. Repair guy called and gave me an hour notice he would be at the house. Answered my questions and was excellent to work with! Only issue I would say is by my description of the problem the repair guy knew he needed a part, to save everyone time I feel like the part should have been available to him before he arrived instead of having to wait a week for it to come in and him come all the way back. Not the repair guys fault in anyway.

This was definitely a 5 star service!!!! This tech had to come in and re install my pump/motor on my dishwasher. The tech before put it in wrong and left,saying, it is working! :/ I love sears appliances but the wait time on your service plan SUCKS!!!! I was without a dishwasher for 6-7 weeks! Waiting waiting on you to send someone to fix it. This last tech that came knew what he was doing!! I would give him a 10 star if I could. I finally have my dishwasher again!!

Had yearly check-up on all of my appliances and the service man that came was super helpful! He gave me helpful hints on care and maintenance of my appliances. I am never let down by Sears!

Everything from scheduling the appointment late at night after our washer flooded our home to having the repair completed in 48 hours was perfect. I used the online chat to schedule the appointment with Steve who made it all easy. Will definitely use Sears repair service in the future.

I was very pleased with Conrad, the service technician that came to my house. He was able to fix my problem on my refrigerator. He was very professional and thorough. He explained everything to me. If I have any more problems, I would definitely request Conrad as my technician. I give him a perfect 10 and all five stars. Thanks Conrad.

The technician was very knowledgeable and pleasant. Also, the wait time on getting an appointment (according to our service plan) to repair our appliance was within a week of our call. We will continue to purchase our appliances from Sears, because of the excellent and professional quality of the products and services received.

Cory the technician was courteous and efficient and just listened to my Sears elite washer and told me the drain pump is worn out. Amazingly he had a new one in and in no time told me its all done and my my washer which I call Shirley was happy to be standing next to Laverne (my dryer) and ready to get back to work. Im elated thank you.

Sears still has not repaired my washing machine. My washing machine has been down for 4 weeks now and will be 5 weeks next week The last service call on May 3 resulted in my laundry room and wood floors being flooded...now I have streaked wood floors. I was told by Sears claim department it could be up to 2 months to get claimed resolved but if I wanted a faster resolution I could file a claim on my homeowners insurance. I will not ever buy anything else from Sears!

Repairman was knowledgeable and efficient as he repaired my refrigerator. He was also courteous.I was very pleased with his work and the end result!

Overseas call center is absolutely horrible! They read from a script, can barely speak English, and they are extremely rude. The service technician is nice, but Ive had to have him at my home on 4 different occasions for the same issue. The repair price charged by Sears is astronomical. Its insane to pay such a high diagnostic fee on top of labor and parts charges. It shouldnt cost $229.00 to replace an $11 part that takes less than 20 minutes to install. If customer service was a priority and prices were fair, maybe Sears would not be in bankruptcy.

Good experience. My repairman went out of his way to get a part for my dryer and fixed it promptly. He didnt have to do this because Sears says that the part would be on his truck, but it wasnt. He found a repairman who had the part, went to meet him to get the part, returned and fixed my dryer. His name is Shawn.

Great service! He was on time and quickly identified our problem. Ordered the necessary part and returned to install it.

Technician came to do a maintenance check and was very kind and professional. He called me to let me know he was on his way and everything. Told me he would be there around 10:30 am and left at exactly 10:40. Answered all my questions and was very thorough.

The repair service gentleman was knowledgeable about our frig. Jeremy got us going in short order and pleased the family with a cold frig. thank you

The technician checked the machine with a gadget in a short amount of time. I asked him if he would run a cycle and he said he didnt need to because if something was wrong it would show up. I told him the machine usually turns off after an hour. He said he could not find anything wrong so my warranty wouldnt cover the repair. I put a load of dishes in and at one hour the machine turned off showing a heater error. Definitely a waste of my time and money.

Repair was supposed to be done on Friday but I received a call from someone at 1:30 pm that the technician would not be here until Monday. Technician found the problem and had it fixed in about 30 minutes. He had to solder a broken wire. The cost of the repair was $300.00. I will try someone else next time!

Two technicians came [at different times] and completed yearly check ups on five appliances. One tech for the freezer, the other for a washer, dryer, oven, and dishwasher. We were kept up to date on anticipated arrivals; both came within the window of time scheduled. Each had been to our home for a similar check up last year and remembered us and what was done the year before.....very reassuring to see continuity of service technicians. They each made suggestions about more effective use of an appliance, did the routine maintenance, and one ordered a part to correct an issue on the dishwasher. They were pleasant, had what was needed to provide service on their truck. The entire process was completed in less than three hours. HOWEVER, A problem with our dishwasher two weeks later deserves less than one star....have not had an opportunity to report on that experience!

David the repairman was great. However we had to wait 3 weeks for a repairman to come repair our 18 month old Kenmore Elite for the 2nd time. Had exact same problem a year ago. Not happy with Sears but David was great!

The serviceman was pleasant and helpful. He successfully diagnosed our problem, remedied it, and then performed a through automated checkout of our appliance.We were happy with the result of this service call.

Worst customer service I have ever had. Took a week for them to show up,took another week after they ordered parts we did not need, worked on dryer then left with clasps put in backwards and machine falling apart,wanted to come back a week later to fix that. Call center would not let me talk to a supervisor. I hat to get someone else to fix my appliance.Used to be a loyal Sears customer,no more. Will never shop there again

Very good service. The parts arrived as expected and the technician had the washer repaired in short order. The technician was knowledgable and professional. Very impressed by the whole process.

One of the biggest rip offs ever!! We bought a new side by side within the last year and a couple of months ago the water and ice feature stopped working. I requested service and communicated this problem. I knew there was a minimum service call but when the technician came all he had to do was push a couple of buttons to correct the problem. And for that we paid almost $300.00!!!!

The service Tech who came to my home was very honest. My washing machine was leaking water. The machine was not sitting level and that was causing it to leak. The Tech fixed the problem and did NOT FIND a problem to charge me more. Very happy with the service.

The service was great. The repairman called to let me know he was on the way. He was on time, and very personable, courteous, efficient and knowledgeable. He went right in and found the problems and fixed them.

The only down side of my experience was getting a repairman sooner than a month away. He finely came 4 days after we called. He was very efficient and knew exactly what was wrong as soon as I described the problem and had it repaired in no time.

I wish to give Sears Repair Service Technician ID# 694232 (Paul) a very large Thank You. And this gentleman is very knowledgeable. When he arrived, I told him what the problem was and he immediately knew that I was have problems with a loose wires on a switch. Paul made some adjustments and everything was find.

Excellent service. My appliances were repaired without any delay.

I had difficulty arranging for an appointment: no one available, will call back in 24-48 hours; fail to call back; try again; have to elevate, still no one available, finally get appointment, schedule changes throughout the day. Service technician was excellent, knowledgeable, pleasant, and thorough.

Your technician is super. He was the same person as on my last repair problem. He is extremely knowledgeable and very nice. But my name does NOT have a H on the end of it. My name is Margaret.

Corey did a great job. He was professional and solved the issue immediately. I would definitely recommend.

Excellent service. On time and knew what he was doing. Polite and professional.

The men worked hard and did a good job. My air conditioner works well now. Good service.

Technician did not show up on October 17th and we waited all day with no call that they were not coming. Had we not called the repair line and gotten a real person we would not have known it was a no show. Very unhappy.Technician replaced a part on October 24th but that did not fix the problem. Determined it would take two technicians to replace the parts that had been delivered in September but never used. Another appointment had to be made. Tired of going to the laundromat.Two technicians showed up on October 31st as planned. They replaced the parts that were on hand and the wash machine appears to be working correctly. It has been a long two months. Thank you Jason and Cory.

After 2 service calls and almost a month, I still do not have a working freezer. The repairman was sarcastic, insulting and did not repair the problem. At the end of the 2nd visit I was told I would be contacted by Sears for a replacement product within 10 business days. 2 weeks later I have still not been contacted and have been on the phone for an hour trying to resolve the issue. I am still holding....I have been very pleased with Sears products and service in the past, but this has not been acceptable at all. I will certainly hesitate before I purchase another Sears product.

The service tech. were outstanding both of them( 5 star). first tech found the glue in the fly wheel had failed and the magnets had fallen and jam preventing the engine to turn over this was May 30th. the parts came within 2 Days after ordering(5 star). but had to wait until Jun 20 to get service tech back out.(1 star)Overall I was unable to use the lawn mower for over 6 weeks. This is not very good service.....David LewisMacon Ga.

The repair man was very nice he came from Alabama to do repair he had to order a part and said he would be back monday the 26 th I am still cold

My lawn mower is still not working correctly.

The technician was very knowledgeable ans he found everything that needed to be fixed on my lawn tractor. It was well worth the money spent to have him fix my lawn mower.

Mr. Paul, the technician , is wonderful and always so nice and pleasant and repairs our mowers.

Although the technician was very nice...I was under the impression that he would diagnose the issue correctly and then give us the choice of whether or not to go ahead with the repair. We had a suspicion from the beginning that the issue was the mother board - a $400 part - which we would not have chosen to fix and would have gladly paid the money for the service call $79. However, he misdiagnosed the issue a much cheaper part and repair - repaired it without asking - a $200 repair. After he left I ran a load, 30 minutes after he left. The machine completely stopped working - only clicked locked and unlocked. When I contacted the service department on the phone, she didnt speak English very well, but made it clear that if there was something else wrong with the machine we would not only have to pay for the additional repair but the second service call. We bought a new machine...perhaps this is the plan - intended obsolescence.

I have been having intermittent issues with my ice maker not making ice and the water flowing out the back of my refrigerator. This issue had corrected itself by the time the repairmen came, as it had done before, so they performed an annual checkup/preventive maintenance of the refrigerator and also adjusted the water line to the ice maker. A day later I noticed the ice maker and ice container had turned into a frozen iceberg and continued to grow bigger as water continued to flow into the ice maker even though I turned the ice maker off. When I called Sears to send the repairman back to correct a problem they created, I could not get an appointment until five days later, even though the refrigerator is covered by a Sears maintenance agreement. My appointment is tomorrow, May 16th, and my ice maker is still an iceberg and has been unusable since May 11th. I expected better response under the Master Protection Agreement, especially for a problem created by a prior service.

The service tech, Paul, very efficient and honest and always repairs the mowers sufficiently. Sears should be honored to have him as an employee.

Repair went great. It is getting appointment that is difficult. Impossible to get someone that speaks English- they do not understand ANYTHING you tell them-it was a total nightmare!

Came on time . Very efficient, he was very nice. Pleased with his service.

The service was performed with skill and great attention to detail. The reason for not giving 5 stars was the window time given for the appointment ie 8.30am to 5pm. The tech arrived ar 4.30pm so I had to wait around all day. That seems unnecessary and unacceptable

Clothes were wrapping around the agitator of our Kenmore washer. Water all over the floor as a result. We made an appointment to have it repaired. An entire day must be set aside (from 8:00 a.m. to 5:00 p.m.) Repairman did come before 10:00 a.m. and replaced a worn out part on the agitator. However, a few days later, with only 4 regular sized pieces of clothes in the machine, we get water all over the floor again. A new appointment scheduled, but I cant wash for a week. This Kenmore washer and dryer are the absolute WORST appliances weve EVER owned! They are supposed to be energy efficient but they absolutely are not! I will NEVER buy this brand again!Update: Im taking away one of the two stars I gave because I got a call this evening regarding the repair job of my washer to see if it was to my satisfaction. I said, As a matter of fact, no. Caller quickly stated that he saw an appointment had been made for Sears to come back out. I said I was aware, I had scheduled it. No other information was taken about the work still needing to be done on my washing machine. In my opinion, the caller was not very interested in hearing what was still wrong with the washer. Dont even understand why he called in the first place.Update: 8/7/17: Washer still leaking water. Another appointment made for today. 3 emails received confirming the date plus an automated telephone call. No clothes washed at home for 7 days. I waited @ home ALL DAY waiting for the repairman. No phone call, no nothing! We called at 4:50 p.m. to see why. Sears rep said the appointment had been cancelled but couldnt tell us when, why, or who had cancelled it! We didnt!!! 😣😤 We NEVER got an answer to those questions! Sears rep said she would have someone come to repair our washer today! Since no one ever came, shed have someone come today. Even though it was after 5 oclock. Needless to say, nobody ever came! The worst part was how she tried to make it seem like we were the ones that cancelled. I even carried my cordless phone around all day so I wouldnt miss the technicians call saying he was on his way to my house. This has been some of the worst customer service weve ever had. To add insult to injury, this silly girl had the nerve to ask if we wanted to take a survey to let her know how this experience went!!! Are you kidding me? I wish I had never bought another warranty, otherwise, this machine would be beside the road by tomorrow morning. I wish I could give Sears Appliance Repair zero stars!!!

I have had a horrible experience with Sears repair. They just dont show up for appointments. I have scheduled four appointments since mid January and they have not shown up or called for any of the four.

The repairman was very professional. He arrived on time, explained what he was here to do and completed the repair. He made sure my driveway and nearby grass areas were clean. I will call again if I need repair shop.

Did not fix the problem coming back on the 11 the of July to try again. Stan Comeau

Extremely knowledgeable technician, answered my questions.

Sears service specialists come every year (as we schedule them) to do the maintenance check-ups for the washer and dryer, and every year they are thorough, competent, pleasant, and accomodating. Couldnt ask for more or better.

Repair tech was excellent. Knowledgable and polite. Worst part was not having a narrower timeframe for the appointment. Whole day wasted for 30 minute visit. Should be able to narrow this down buy at least half a day on the previous day.

Service worker was polite and efficient. Appliance is working fine now, and I am grateful that I had extended warranty with Sears.

Quick and professional service.

Made appointment on Friday for Saturday morning. Fixed.Master protection agreement (warranty) was a great investment .

AS USUAL THE SERVICE CALL WAS NOTHING SHORT OF A DIASTER. THE TECHNICIAN WAS SUPPOSE TO CALL BEFORE HE STARTED OUT HERE. HE CALLED AFTER HE ARRIVED. WHEN HE CAME IN HE WANTED TO KNOW WHERE THE JENN-AIR OVEN WAS IN WHICH MY HUSBAND TOLD HIM IT WAS THE WHIRLPOOL OVEN THAT WAS NOT WORKING, HE SAID HE DID NOT WORK ON WHIRLPOOLS. HE ALSO SAID THE WHIRLPOOL WAS NOT UNDER WARRANTY(WHICH IT WAS). HE LEFT, I HAVE NOT HEARD FROM A TECHNICIAN OR ANY OTHER SEARS REPRESENTATIVE EXCEPT ONE WHO CALLED SELLING AN AGREEMENT FOR THE JENN AIR OVEN. GO FIGURE. IT TOOK MULTIPLE CALLS TO GET THE JENN AIR OVEN REPAIRED THE LAST TIME IT WAS NOT OPERATING AND JUST AS MANY CALLS AND DIFFERENT REPAIRMEN TO GET THE FREE-STANDING ICE MACHINE RUNNING. YOU ASKED FOR THE REVIEW---I HAVE GIVEN IT. NANCY HERRINGTON

David was the person who did the repair. He was very efficient, and did a great job getting our refrigerator working again.Thanks,Mary

Did an excellent job and addressed my concerns.

Weve been Sears customers in NY and now GA for over 30 years and have had a Sears Home Repair Contract for major appliances for just as long a period of time. In-Home Repair and Maintenance are what Sears does best - - Great job guys / gals...

On time, did the job correctly and washer is repaired!

Unacceptable in time management and scheduling appointments and keeping appointments. Lost a total of 15hrs of work for waiting on tech to report to my home. Very disappointed in Sears services

Technician arrived at the scheduled time, was able to quickly diagnose the problem. Had the necessary parts on hand to complete the repairs. Had my refrigerator operational in less than an hour.

The worst service ever. I purchased the extended warranty on a stackable Kenmore later in 2015. I called Sears on January 24 to report that the washer in my stackable unit wasnt working. I had to wait a week for someone to come out and diagnose the problem. Parts were ordered and I had to wait another week for those parts to be installed. They ordered more parts. I had to wait another week for those parts to be installed. Washer still broken. Service ordered more parts, so I had to wait another week. This week service came to install those parts and washer still broken. Sears technical asked him to order the last 3 parts in the washer that had not been replaced yet. Thankfully the service advisor stepped in and recommended that the unit be replaced. After the first two weeks, I used social media to complain about the service. I was contacted by my own service advisor who said she would keep track of the process and be sure I was taken care of. Hah!!! All she did was call me the day after the service technician came to tell me the same thing that the service tech told me. There was no thinking outside the box, ownership of the problem, or any attempt to spare me the time and effort of sweating it out without a washer. If the service advisor had not finally stated that the washer could not be repaired, then under the warranty, i would have had to wait until the washer broke down 3 more times before it could be replaced. I will NEVER purchase anything else from Sears. This is incredibly sad because my family has patronized this store for generations. Kenmore used to be the gold standard for long lasting appliances. Your repairmen are being wasted, lost in bureaucratic nonsense. My repairman was the only shining light in this entire process.I hope someone in upper management sees this record, because your entire service after the sale process needs to be completely revamped. Whatever top down pecking order you are utilizing isnt working. The customer and their needs have to come first, not your bureaucracy.Amanda Upshaw

Waited 3 weeks for the technician to come out and fix my mower, cleaned the sticking choke, and the next day same exact issue. Now I have to wait another 3 weeks for him to come out and fix it again

3 diff techs were unable to fix my problem. I paid $249.17 9/10/16 to the first tech. Mr. Meredith # 2 gave me printed receipt to refund $52.55 for a relay that was not needed on 9/23/16. Mr Kroaker #3, came 9/26/16 and could not fix the problem. He stated he would refund $110 ,leaving the residual $89 initial consultation. I need confirmation of these refunds.I dont know why I should pay anything after 3 visit and 3 weeks to end up where I started with the 2 back burners not working on a $2200 Jennair range I bought from Sears in 2012.Totally dissatisfiedFang Etchason

Overall I have a decent experiences with sears besides them not showing to a scheduled appointment a few months ago and not even calling me to let me know the technician would not be coming out! This current repair was one of those days. I had a technician scheduled to come between 8-12 to service my Fridge, I called at 1130 and they told me he would get there at 1245. Once he arrived to change out my compressor the job took 2 hours or so to complete. I noticed that night that my ice wasnt cold and water was dripping a little. I didnt think anything of it. The next morning I went to work only to be called by my wife saying that our food had unthawed in the freezer and the fridge was room temperature. Apparently the technician caused two leaks while replacing the compressor. I lost all my food out of the fridge and freezer, luckily I have a protection agreement so I will see how much they will pay to replenish the food lost.

Technicians was on time for scheduled appointment, courteous and highly skilled in their profession.

Great professionals who were on time and did quality work. Thanks.

This was the worst experience I have ever had dealing with a company I wish I would have never purchased my washing machine from Sears. For the sad reason it over 3 weeks for me to get a technician to come my house.I wish I could give you 5 negative stars if I could. I see why your company is going out of busines because this the worst experience I have ever had. I will never purchase anything for Sears ever again. The only reason Im giving u 1 star is so u can post this review.

Excellent in the notice of time to property and final arrival was on time.

The technician did his job very well. I was aggravated because it took so long for him to reach the technical guys at HQ.This was a job that could have been completed in 30 minutes or less, but took almost 2 hours because of those calls. Over half his time and mine was spent on hold waiting for instructions.

The technician was very kind. Most of all he was extremely helpful.

The service man was courteous and professional. He took care of the problem and everything seems to be working well.

Ryan was friendly and efficient. He took care of our problem.

Very nice professional, courteous, smart and efficient. thanks a lot!!

No help.

He did a thorough job. Thanks.

Completely satisfied with my services with sears and the service man.

Stay Away from Sears. I wait 2 months they reschedual every time and the technician never showed up and no call. Me and my wife took total 4 days off and stay home 8am-5pm Microwave still hanging. I have a proof.

First rate, on time, efficient and knowledgeable!

Robert was friendly and on time.

Repair person seemed upset that he had to return. He did the work, I suppose, as indicated on my contract. I have no way of knowing exactly. He did vacuum. At least this time, he didnt charge for the visit.

Thanks on time and well done