We were so thankful to have Bill the owner come out very late yesterday to handle our A/C that had been out since Thursday. I begged and pleaded with other companies because we have a 5 month old who cannot sleep in the horrible heat. Both Diane (the dispatcher) and Bill were sympathetic and Bill extended his day an extra hour to help us fix our problem. He was quick, efficient, informative, and most of all, just a good honest man. We can’t thank this team enough for saving us and our son. Highly recommend.

First Call Heating and Air helped me resolve an air conditioning problem I had. My A/C was freezing up and not able to perform well at all. Bill came out to my home and with his help my A/C now keeps me quite cool even on 100 degree days. With First Call you get first class service at a reasonable price. I know I can trust them for follow up service as well.Another benefit of using First Call Heating and Air is their network of contractors for other home needs, such as plumbing. Support your local businesses by giving them a try. Definitely worth a 5 star review! ⭐️⭐️⭐️⭐️⭐️

Bill and his team are great. We have used them now in 2 different homes weve purchased and they do great work. Hes honest and helps to educate you as a homeowner so you fully understand what he is doing and even how to do some of the routine maintenance yourself. Weve used Bill for basic HVAC maintenance, humidifier installs, and tankless water heater installs. We definitely recommend Bill and 1st Call Heating & Air.

This is the only person I will use on boiler issues. Bill came out and assessed the situation very quickly determined what needed to be fixed. He helped me understand the ins and outs of the system and what needed to be done to maintain it. Every other company I called told me outrageous prices for what they thought was wrong, and they couldnt help me in a timely fashion. From end to end absolute professional and knowledgeable. This company is focused on doing whats right for the customer which I can appreciate. Bill is a no nonsense tell it like it is guy. I will gladly recommend them and use them again. I could not be happier with their work.

I was so impressed with Tristin! He was very professional and excellent at explaining the service he provided. Plus he was very patient and personable : )

In the real estate business, we need professional, dependable team players for our clients, and have found 1st Call the best when you need an HVAC solution quickly at a reasonable price. On the ball and on call when needed.

They did an excellent job on our ac service. Replaced a few parts and cleaned it out nicely. He explained everything he did and the price was very fair. We appreciate his honest, prompt, fair service

Both Bill and his assistant Cody installed an A/C system in my home after 38 years of suffering swamp cooler during summer months for many years. Those 2 were the best.

Yet ANOTHER fantastic experience with 1st Call. They are consistently going above and beyond to keep our AC alive instead of trying to just place new units. ALWAYS responsive and flexible even when we arent and so honest and affordable. AND they teach us what the issue is instead of just handing us a bill and leaving.

Bill is great! Before coming out he was willing to help me troubleshoot. After spending a good amount of time trying to figure it out myself, I decided to have an expert come take a look. I called Bill back and he came out the same day. As he fixed the issue he walked me through everything. I got my heater fixed and a free lesson in furnace repair. Bill was knowledgeable, friendly, and reasonably priced. Ill definitely use them again!

Wonderful customer service! Bill came out and fixed the problem quickly and professionally. I appreciate the honest as he could have told us we needed a new water heater when it was really a pipe above the water heater. This saved us alot of money and prevented a possible flood in our basement. We will be going back to 1st Call for any future heating and cooling needs. Thank you for all your help.

Extremely poor workmanship. We needed a new compressor for our A/C unit and had a good experience in the past with Bryan Pittinger. But Bryan doesnt work there anymore and I can see why. The owner, Bill, installed a new unit and when the inspector came to review his work, he said it looks like someone jury rigged it. When he came back out to address the open items, he stuffed a bunch of boards and rocks under the new unit to level it, grumbling to my wife in the process. Not the kind of service you would get with Bryan. I implore you, find a more reputable company.

Hadnt thought about the furnace for a while with the early spring weve been having, but woke up to snow outside and a cold house Saturday morning.With 10 month old twins the urgency of an issue like this goes up a bit. I called 1st Call with the intent of having someone come out to see what the problem was but Bill was able to troubleshoot over the phone and explain exactly what I needed to do.In all it took longer for me to find the business card than to get the furnace back up and running for no charge and a better understanding of how things work. Bill is awesome!!!

These guys are awesome! At the time of service I was out of town for military training and my wife was at home with our 8 month old. The furnace stopped blowing warm air and it was about 10 degrees and snowing outside which were dropping temps in our home down in the low 40s. Needless to say thats way to cold for comfort and I was getting worried about my wife and son as well as the chance for pipes to start freezing if it got much colder.A family member told us about 1st Call with nothing but good things to say about them. Eric with 1st Call came out and fixed our furnace which needed a new high limit switch, filter, and a good cleaning. We were charged as originally quoted by 1st Call which was about 25% of what Patriot-pros quoted (Let me take a moment to say, patriot pros deploys unethical tactics and tried to take advantage of our predicament of needing heat, do not ever call patriot pros located in Castle Rock, Co).Back to the company that matters, Eric with 1st call was very professional and got our furnace back on its feet in no time. He didnt try to up-sell my wife on needless maintenance or try take advantage of us in our predicament. I will be a 1st Call customer for as long as we live in their service area. Thank you Bill, Steve, and Eric!

Furnace failed to stay stay lit. Being a weekend, we figured the costs would be very high. Bill actually called me returning my voicemail. Wow, not one HVAC Company called us back.I sent Bill a picture of the furnace make, etc. To clarify the job he was planning on and repairs.However, he knows my type of furnace. He walked me through how to get it to work in 15 seconds! That was my case...Even if I needed an on-site repair, Bill was available, affordable and ready and willing to help me. He is the kind of business owner that I wish I could have more contact with.Thank you Sir, I went from facing a very expensive (unknown) fee (always seem to hear horror stories from people about furnace repairs), to a simple fix. My business is now yours.

Bill and his team, including the wonderful ladies who answered my call were everything I had hoped for when seeking someone out to fix my heating issue. Bill arrived same day and, near as I could tell, tried everything possible to revive my ancient heating system. He gave me an honest assessment on what it would take to fix the old furnace vs a new one. I opted for a new unit and expected a week or so to install. I was pleasantly shocked to hear him offer next day installation AND an apology for not being able to do it same day (his crews were already full of jobs that day). The gentlemen that installed my system were fantastic and had my house warm in no time. Best HVAC service Ive had! Thank you Bill and 1st Call

I’ve waited for a week now trying to get an estimate from the technician that made their sales call. I have twice called the phone number listed on the card he gave me that goes directly to an answering service. While the person that works for this service is kind and apologetic they are apparently unable to transfer me to anyone that actually works for the company or the technition. I can’t get an answer as to wether or not this is a local answering service or national. All I can do is leave a message for someone to once again ignore me. I would prefer to work with a company that actually wants to provide customer service.

So my husband just gave a rave review but they are so good I wanted to chime in as well. Yes, they are fantastic, and like my husband said, very honest and affordable. Bill is a great guy. Whatever happened with that one guy who had the bad review must have been a misunderstanding. After using Bill and his company twice in a few years we can say without a doubt that he and his company are the best. Thanks again. You heated our house and brightened our day. We

1st Call was great, I highly recommend them and will come back to them with any future work I need.Our furnace died on a Saturday during a big cold snap. We called 1st Call based on their high ratings on this and other sites. Diane was extremely nice and helpful and scheduled an appointment for Monday. Drew and Eric were on time for the appointment. They were extremely courteous and got right to work, explaining and showing in detail what they were doing as they diagnosed the problem. They gave us several options and outlined the price and ramifications of each one. When I asked for a ballpark price on installing a new system, Drew gave me a number that was less than half of what I had been expecting. After he called back to the company, he confirmed that same amount as their bid - no games, no run-around. We accepted the bid and they were able to come out the next day for the install - very important as the cold snap was still going and we were afraid our pipes would freeze. Drew said he wouldnt be able to be there as he was off that day but wed been in good hands with one of the companys other installers.The next day, Drew and Eric showed up first thing. Drew explained that the other installer wasnt able to make it, so he changed his plans so we could still get our furnace installed on time - Thanks Drew! Again, he and Eric were super polite and informative as they installed the new system, an Amana high-efficiency furnace. They even moved the gas line to the furnace so it is now out of the way and not a hazard in our basement. The Amana furnace heated the house from 40 to 70 much faster than our previous system. Were extremely grateful to 1st Call for rescuing us from our furnace emergency and for not taking advantage of our predicament but acting with integrity and skill to quickly solve our problem at a far lower cost than we expected. We will continue to call them in the future when we have HVAC issues and highly recommend them!

After an attempt by another heating company to persuade us to buy a new furnace due to a possible leak of carbon monoxide, we were very concerned because no definitive testing had been done. We were referred by our long-time general contractor of many years to a trusted heating specialist for a second opinion. Bill is the owner of 1st Call Heating and Air and came to our house late in the day and with special equipment he determined there was no carbon monoxide leak. He even called on Xcel Energy to come out and verify his findings, which they did. Our furnace was rather old, and we felt it was time to buy a new one, but not because of a suspected carbon monoxide leak. Bill gave us a fair price for the new furnace and installed it the next day. He was very professional and courteous, as well as speedy, and explained everything in a manner which made us very comfortable and satisfied. We highly recommend 1st Call for all your heating and air conditioning needs. It is good to know that there are still people out there with integrity.

I called 1st Call after my (now former) service company (rhymes with mittleton) quoted me $500 for a $50 part and a one screw install, with a three day wait, after charging me $184 for a trip fee and a diagnoses fee.Although I replaced the Amazon-ordered part myself, the furnace was still giving an error code.I called Amana and they said they could not decipher the code for me for liability reasons. They subsequently gave me a phone number of an authorized dealer to call - who was out of business! Thanks Amana!I then found 1st Call on the Amana website. After getting an appointment for the same day(!), the tech arrived, checked out the furnace and told me the code was not an error code, but an indication of fan speed and volume. Thanks Amana!1st Call did not even charge me for the trip. They were courteous and explained how the system work. I am VERY happy and will call them the next time I need help.

Shameful. The owner made a service call to my home to address an A/C problem. He took a cursory look at the equipment, which is 12 years old and said that we should just buy a new unit. He gave us a price for a non-specific 3.5 ton unit. Turns out all that was wrong with the unit was a bad run capacitor, a cheap and quick (

I have done business with them a few times now and every time I cant believe how great they are. Unbelievable. We found 1st call after getting ripped off by another company. They came in and let us know what the actual problem was and the actual solution that was about 80% less than the other company told us. So knowledgeable. They walk you through the problems and the fixes and teach you as they go. Best service Ive had since I moved here in August.

Hands down the best customer service experience weve had in a long time. Our heater went out right before what the weathermen are predicting to be a very cold snow storm. We called Bill at 1st Call and left a message. He called us back within 10 minutes and although he couldnt come out because he was already booked, he took the time to diagnose our problem and walk us through a fix on the phone. He was patient and explained things in a calm and kind manner and then told us to let him know if it worked. It did!!! Our house is warming up from a very chilly 57 degrees and thanks to Bill, I wont have to go to bed wearing my parka!!!!!

Ive had AC issues since I had a friend of a friend who works in the HVAC industry install a new compressor, etc two summers ago. The installer could not fix it after multiple tries. He gave up. I remembered 1st Call because Bill worked on another furnace for me a few years ago. I called 1st call and they have done everything under the sun to rectify a bad install. Bill and Tristan have gone above and beyond and I truly appreciate that. And... At a fair price (and Ive paid unfair prices from other HVAC companies). I plan to install a tankless water heater and I will call Bill and 1st Call for that job in the near future.

Bill is awesome!