Christian was amazing. He helped me get my phone I wanted and helped me get it all set up and everything! He was knowledgeable about the products and didn’t push to make a sale. Overall a super pleasant experience!

Best and most helpful visit to a Verizon store ever!!! Christian and Matt could not have provided better customer service. I really appreciate how pro-active they were in setting up my new phone and advising on accessories and usage. Go to this store for a positive experience and outcome!

Christian was phenomenal! So friendly and helpful and made sure I wasn’t leaving the store with any concerns or questions. Very professional! Highly recommend seeing him!!

We had a great experience at this Verizon retailer store. Jason went over beyond to help my wife and I set up our new family plan cellphone lines and even stayed extra to figure out some issues we were having with a phone line at the time. He brought excellent customer service and was very patient with us. He was knowledgeable and very pleasant!

Christian at Victra Verizon was extremely knowledgeable and helpful.Verizon messed up our phone order and Christian was able to resolve the issue and provided excellent customer service.Thank you!

Christian at Victra was patient and competent as he helped me replace an old Samsung phone with a newer one. I left the store satisfied and using my new phone immediately.

After a very bad experience at the Apex Verizon Jason was a reassuring delight for positive knowledgeable service. This is definitely the store to visit. Thank you Jason!!!

Christian was very well informative and efficient in setting up new phone

Jason was super friendly and willing to show me and demonstrate the product before I bought it. He was helping more than one customer and ensuring everyone was taken care of. I would shop here again.

Outstanding service! Robert took care of my new purchase of the S21plus from A to Z. I highly recommend him and very grateful for his excellent service and knowledge.He transferred my data, put on my screen protector and answered all my challenging questions. A ++++!

We went to the store to pick up a new iPhone we ordered on line. We are switching from Android to Apple. Robert was so patient and helpful in getting the phone set up and the data converted. We definitely recommend you using this store and Robert if you are in the market for a new cell phone.

Jason is AMAZING! He was very patient with me and myself family and extremely helpful with all of out upgrades and new purchases.

Jason was very knowledgeable about the products I purchased. I appreciated the patience he had with me in answering my many questions and assuring that I was satisfied before I left the store. Thanks!

Robert was very helpful and patient during the entire process of setting up a new phone. It was simple and easy.

If you reside in the research triangle area, I definitely recommend this specific Verizon store. The store manager, Robert is helping you to get what you need. I had an excellent service and extremely recommended!

Very helpful and jason was very friendly. They always give great service!

Bernice was very helpful. She knows her products and her customer service was supreme.

Good price for fast 5G fast internet. for accessories i choose Amazon and walmart for better price. i switch from Tmobile, because i am on the road alot and Tmobile lost signal more often.

Robert took care of all our needs today. Great job and great place to buy your phones!

Jason was amazing!! Super helpful especially coming to Verizon from a competitor made our decision to switch that much better!!!

This is a great store and I highly recommend working with Berenice who is awesome!

I brought two phones. I was not informed how much space one of the phone had. I just did not remember to ask. So when I went home to present the phone to my son he was not please with it. Two days later I return to exchange it. Am not so please that I have to pay $35 to change phone.

Very friendly staff, all abiding by and enforcing 6 feet social distancing standards politely. Quick service and well-knowledged staff.

Jason was amazing! Best experience ever!

The salesman did not Introduce himself by name very unhelpful not willing to help at all seems like he did not even want me over there .

Great service and Jason went above and beyond to ensure I received the phone I wanted. Thanks

Robert is the best!!! Thank you for your help!

My son was given a Verizon track phone when his uncle upgraded to a newer phone. We went to several different Verizon stores and no one could activate the phone, even though it was just recently on the Verizon network. WHITNEY, however, has so much experience that she knew things that no one else did, and after trying several different approaches was able to activate the phone! We were so thankful for her effort and persistence! Her effort, expertise, and amazing customer service has earned our loyalty. I highly recommend Whitney for all your Verizon services.

Awesome service and very helpful. I needed to transfer my number from google voice to Verizon. Sales consultant was very patient and did a thorough job. He also discussed different options for additional lines.I highly recommend it.

I came in to the store today, and was surprised by the fast customer service. A good brother named josh helped me and was vary knowledgeable and helpful with what I needed today. Great customer service! Thanks Josh

Avery & Whitney were very helpful when I came into the store to have my iPhone 6 traded in for a 7. They thoroughly explained the billing process, provided excellent customer service and made sure I fully understood my purchase cost and features. They also explained the iPhone 7 features and even stayed 45 minutes extra past closing, to help download software onto my phone. They not once were negative about having to stay past the store closing time of 9PM. I sincerely appreciated this and the entire staff was very friendly! Their efforts were wonderful and they were a joy to speak with!

I was there to get a new phone. Robert was very helpful, patient and made the process great! There were issues trying to transfer my date from my old phone, but he was persistent in making sure it got done instead of saying it cannot be done. It was a busy day but he and Whitney treated each customer, even those who were waiting, with respect. Great teamwork!

Jason was great, very helpful!

Robert fixed my phone in no time!

Once again, its under new management, but I think this is the best this stores been ran in years. The manager cares about her clientele and also about her staff. The staff care about their customers as well, and their customer service is top notch.All these bad reviews are from before this new store leader got here, so go in and see her and her amazing team!!!! You wont regret it!

I came in and dealt with Whitney, the store manager. While I waited I listened to probably the most evil person I have ever witnessed try to tear her down. Saying things like You dont understand, a minute of MY time is worth more than YOUR annual salary I am sure. I have never in my life seen someone maintain the composure and professionalism that she demonstrated that day. I own my own business, I can honestly say that I myself could not have stayed as calm as her. The customer actually left very happy and apologetic, even asked for her card. You need to either hire more people like her, clone her or promote her because she is FANTASTIC, and even that feels like an understatement. She is a gem. I learned something from her that day and I hope you are reading this Whitney because you ROCK! I will be using Whitney for all of my needs. She is definitely a rare find. Especially this day and age. If you need service. Ask for her.

Where do I start!? Whitney Beals is amazing at what she does. I came in and started my plan and she helped me find the perfect plan for me without spending a bunch of money. I have a work phone and a personal phone and she walked me through how to manage my usage for both, showed me how to pay my bill through the my Verizon app and I have never had someone sit down and take the time to show me how to do things with out feeling like I was a burden. Great atmosphere as well. All the employees seem to work together very well. Great experience in this location will not go anywhere else. Best part even though I am aware I have an available upgrade on one of my phones she didnt haggle me after pointing it out that I had it. She just told me that I was eligible for an upgrade and I said that I was really happy with this phone and she said thats great Im glad this is a good fit for you but I will upgrade with her when I am ready. You will be so pleased with your experience!!!!

The staff and manager Whitney are awesome!! Its a Verizon store that makes you feel like they really care about helping you. They take time to get to know you, treating you like a friend or family. Not just a dollar sign that just walked in the door. I know I wont be going to any other store other than this one. Highly recommend everyone else does the same! :-)

If I could I would give zero stars. I went to upgrade my daughters phone at 3 pm today. I was told the iPhone 8 would be $25 a month. The main branch and online has it listed at $18 a month. When I questioned this I was told it must only be an online offer (which makes no sense). So I asked that if I purchased it online and got it for the $18 a month could I just do the in store pick up. Jason told me that would not be a problem. I had some questions regarding my account he simply could not answer. I did purchase it for instore pick up to find out that they could not cash out the phone as their system has been down all day. They stated they would call when it was back up. 4 hours later I return to find the system is not up. I have a phone I have listed as being billed to my account but had to leave with no phone in hand. I was told they had been sending people home all day because if system problems. Why not tell me this before I made the purchase?? I was told they could just cancel the instore order so that it would not reflect on my account and when I asked them to do so I was told by both Jason and his manager that I could call customer service and do it myself. I called verizon customer service, was told they would do a call back in 12-19 minutes.. that was 40 minutes ago.I am now at a main Verizon branch in hopes they can correct this situation for me. I will never revisit this Verizon retailer and will not ever recommend them to anyone. I get you cant control online systems going down but you can control knowledgeable employees and you can control the level of customer service you provide. This retailer falls below the bare minimum.

I literally just left this store and was instantly compelled to tell the world how fantastic my experience was and I didn’t even go in to purchase a thing. I needed help with my google VR. The service is genuine here. I have been to the corporate location that Mr. Walker Thomas is referring to...that Store is trash compared to this store. You’re right, they are completely different. They treat you like a human being at this store and treat you like an annoyance at the other. The corporate store sold me my google pixel and being new to the device payment plan, they told me the phone was $249.99 out the door and I get this accessory bundle for free. WRONG. All I should have paid was taxes on the $650 I was FINANCING. Plus, I was rushed and the rep was very pushy. At this location the rep got to me. We talked for a while and she told me about the same tablet deal. She told me about the $10 and the activation fee up front. I declined the offer. But still. It was explained in full. Sounds like you just want to complain just to “complain” about something. To all the other google users...disregard this troll and read all the other 5 star reviews. It’s undeniable. The store rocks. Don’t visit any other Verizon in Cary. I have been to them all and this one is definitely the best.

Overpriced. Phone was going to cost $20 more than retail PLUS a $40 upgrade fee and $20 activation fee. $80 just to walk into the store. Save yourself some money and order it from Verizon online with the option to pickup in store.

I lost my phone so I went into this location and spoke to Marcus Miles. He was amazing. He helped me with a new phone, but when we activated it, we could use Find my phone and we discovered I had left it in the Walgreens. Save me $$$ and just great customer service. Very caring about the customers. I am now a customer for life. Great job Marcus!!!

Store was very clean and well stocked with great accesory selections. There was only one person working at the time who was cordial and friendly by job requirement. 😏 My issue wasnt completely fixed but I got some help with it.

BEWARE...they are not a corporate Verizon store!!! Absolutely the worst store to use for Verizon!! Most of the sales people have no morals or common courtesy unless it will get them a sale. This is the second time that my family has had a bad experience at this store. They have no problem selling you cases and screen protectors that they know will not work together...and of course their insurance! This last time that I tried to work with them...I had waited in line for 3 hours for the iPhone 6 +. The manager came by and I asked, Do you have an pluses today? She replied I dont know, with a big smile! This happened 2 more times over the course of an hour. I was the 1st in line and when we were allowed to enter the store...they said with a BIG SMILE, We dont have any pluses! So, after an extra hour of waiting, they then decided to let us know they dont have any pluses! At the corporate store that I visited later...they, too, were confused about why we were not told that they did not have any. DO YOURSELF A FAVOR AND GO TO A REAL VERIZON STORE!

Manager (sorry forgot her name) helped me out with a busted S7 Edge. Not only did she help with insurance claim, she did her diligence to dig into my account and look for more savings. Upgraded my tablet for free, got me unlimited data AND was able to bring my bill $26. Ill never go to another Verizon store ever again!

I have never written a review, but after reading the negative reviews on here, I have to write one to say this is my VERY FAVORITE Verizon store! I have been here at least 4 times in the last year or so and each time Ive received great help. If someone doesnt know an answer, they find it for me. This is the store I choose to come to when I need phone help.

Whitney, the store manager at this Verizon Wireless, is extremely helpful and patient! I cannot thank her enough. My cell phone screen was not functioning due to water exposure while running. After utilizing the Redux machine in her store for over 45 minutes and staying after closing time to help me, the problem was fixed. My phone was working again! Whitney has a great personality and is quite knowledgeable. I highly recommend her and this store!

Fee Fee did a fantastic job helping me set up a new phone for my business - she was friendly, knowledgeable, and even helped me port my old land line to the Verizon phone. Highly recommended for her customer service and support!

Since new management has taken over, this store rocks!!! The customer service is phenomenal, the new manager Whitney Beals is very helpful and really goes above and beyond to make sure that I understood everything and was getting the best deal possible. I live an hour away from this store and have one in my town but its worth the drive just for the service!!!

My daughter broke her phone so we were hoping to fix it but with the promotion we got a new FREE PHONE! Service with Jason was EXCEPTIONAL. No pressure, clear explanations, great, friendly, exceptional service. AND No wait!

I have been coming to this store since it opened and the Verizon folks have been fantastic. Extremely knowledgeable and extremely helpful even with the simplest questions. I have, over the last 6 months, been dealing with Whitney Beals and she has been extremely helpful and patient. Very knowledgeable. You should come by this Verizon store.

Avery, Ryan and Whitney were all helpful. Upgraded me to an iPhone 7 just like I wanted. Keep it up! Ill be sure to come back to this store when need be.

My past experience with this store was absolutely amazing! Whitney was such a wonderful help and answered all of my questions efficiently. I highly recommend this specific store for all your Verizon needs!

Do not go to this store. They are a Retail store which is different from Verizon. I got charged $100+ in fees after paying $40 in store for set up fees all because of a Free tablet for $10 a month data paying $140 in fees and $10 a month I could have got a nicer tablet. I would never recommend anyone coming into here. Go to a legit Verizon owned store!

Markus helped my daughter resolve a couple issues and even change the order when it was all said and done. He did it quickly with a good attitude the whole time despite some problems along the way in the process. So here is 5 stars to Markus (hope I spelled it correct). The other people there may be just as good, but I cant say, so yes I would ask for Markus again.

My girlfriend was joining my single-line plan, from another carrier. Details of our situation made this transfer a bit complicated, but their associate Felana made it incredibly simple, stress-free, and quick as possible for us. I was extremely impressed with her knowledge, attitude, and helpfulness in getting the change solved. Verizon associates have always been helpful, but I was especially impressed by my experience with Felana. She was awesome.

Have been to this Verizon store a few times - most I have ever had to wait was 5-10min. All of the younger folks that work there are great - personable and helpful without being condescending to someone who isnt super tech-savvy with all the newest technology and gadgets.Store could use a good once-over cleaning and some extra seating for waiting customers - other than that its fine and Ill continue to go.

It deserves no star but a BEWARE sign. The sales in this store has no shame to lie just about everything & took no responsibility for anything he said. Read carefully all the papers beforehand. If you can help, go to Verizon Store, not this horrible A Wireless retailer of Verizon.

I dont know who the previous manager was. But this NEW MANAGER??? Not ONLY INTRODUCED HERSELF. .but the people that work for her seem SO MUCH happier.Her name is Whitney!!! Shes THE BEST. I hadnt come in to get a tablet. But Whitney showed me how it worked. So I got 3 One for each of my GrandChildren

Under new management and staff really try to give good, prompt customers service. We accidentally bought wrong screen protector and they took care of us and even out it on! Thanks

I am an 85 year old man. I came in a few months ago and dealt with Whitney and Jason. They got me set up with a new ipad pro and an iPhone 6s plus. I cant see good anymore so I needed the bigger screens. Jason set me up and Whitney took over. She made the letters nice and big so I could see everything clearly. She has been so patient with me in teaching me how to use these two items. She is so sweet. She needs a promotion but you cant take her out of this store because she is my buddy I like dropping by and saying hello. #whoowhee

This place has been great for a long time. Today Feefee installed screen protectors on my phone for free, and was very friendly and helpful. Great staff and good place to come for smartphone needs.

My fiancee and I both needed new phones and dreaded a visit to the Verizon store. This location is relatively new, and upon arrival at 7:30pm we were the only ones in the store! The person who assisted us, Ryan, informed us that this location is relatively slow in the evenings so I highly recommend if you want to skip those long lines and an unpleasant atmosphere - visit this store. In addition, we received excellent service and it only took us about 40 minutes to get 2 new phones, pick out accessories, and adjust our plans.

My experience in the store was amazing. The manager Whitney Beals is very knowledgeable of her products and their use. The staff was friendly and everyone made it a happy experience.

Delano and Whitney were wonderful. Got a great deal and they told me everything I needed to know. Will only shop here. #docmartin

The associate was very helpful and I think he resolved my problem. He was courteous and looked on the web to see what problems were reported with my Google Pixel 3.

Fee Fee went the extra mile and spent a lot of time with me, hand walking my multiple issues to completion to my satisfaction. Its great to see excellent customer service still exists.

If there is an option for 0 stars I would give them that. Horrible customer service. They rush you into making decisions without giving options or discussing and once you pay you dont exist. Beware! I would never go back here.

Customer services is next to none in this location. They took my needs into consideration and presented a plan that I couldnt resist. This location has my business for life. I cannot wait to get a new phone again just to experience this friendly staff!! Thank you guys!

Very long wait time! Sold me a $15 popsocket that didn’t stick to my phone case when I tried calling to speak with them about it the phone lines was down for serval days 😩.. when I requested a refund I was told I only could get my money back in a check form that will take 7 to 10 business days .. not cash! This situation was such an inconvenience!

I wish there was a way to give 10 stars, I bought my new iphone and ipad in this store today after seeing the positive reviews!! Wow, Whitney, the store manager is the best customer service person you will find in any business. She goes above and beyond to make sure you know your options, is patient and will walk you thru everything you need to know!! She even came to my house to help me set things up!!! talk about customer service!!! If you are a Verizon customer (if not consider it), go to this store!!!

Whitney is great. Definitely knows her stuff and gets you the greatest deals. Awesome customer service!!!

Whitney and her staff are always so friendly and knowledgeable. I have been there several times with concerns or questions and they go above and beyond to help me resolve any issues with my phone.Thank you so much Whitney for making it a pleasant experience!

The new management at this place is amazing! Very helpful, friendly staff. The smiles on their faces made my day! :)

Jason was great!!!

NEVER, NEVER, NEVER GO TO THIS STORE!I would really give this store a negative number.The manager at this store lied to me and changedmy account without telling me so he could swindle meinto paying for a phone that he said was only going to cost me$4 more a month. I AM STILL TRYING TO FIX MY ACCOUNT BACKTO HOW IT WAS BEFORE HE SCREWED IT UP TO SWINDLE ME!!IT HAS BEEN 2 WEEKS AND IT IS STILL NOT FIXED!!! DO NOT GO TO THIS STORE!

I was switching services over to verizon and I went to this store to get a phone, but they did not have it so they got it from a different store in town and had it brought in later that day. Everyone was helpful but I would have to agree with the person that said that dont come in with an apple device because they will probably joke with you about it. I guess iphone users are easily offended

Whitney Beals was awesome. She seemed to have the answer for everything, lol. I was very happy about my experience at this location and would recommend them to everyone looking to tweak or resolve cellular needs.

Great experience in this store under the new management of Whitney. Very professional atmosphere with caring and attentive personnel.

Unfathomably bad. I have been there three times and EVERY SINGLE TIME, the staff has done something on the back end that has messed up my account. I exchanged a defective unit there and instead of going through the process, they just tossed the sim card in the new phone. This meant that when I went to Edge up at an actual Verizon store, I was unable to because it was showing that I was paying on the defective unit and not the device I ACTUALLY HAVE. That moment of laziness on the part of the employee has put me dealing with Verizon customer service trying to get this all figured out. So, because the employee didnt feel like doing their job, I am unable to Edge up. This is the same employee that charged my account for transferring my fiances info onto her new Iphone even though she couldnt figure out how to do it. So, I was charged for a service not rendered. This SAME employee messed up my account yet another time by putting the wrong device under my account. You almost have to try to be this incompetent. Stay away from this place at all cost, you will regret going there. Consider yourself warned.

Just switched to VZW. Had a complex situation with multiple line ports and new and Byod Devices. Service was awesome!!!! Falana took care of everything with an awesome attitude and went above and beyond! She was confident and professional and we never had a concern there would be something she couldn’t handle! Thanks so much Falana!!!! Never been treated so well at any phone store

I had a great experience at this store. The staff was super friendly and very helpful

I went in to activate my moms new phone and needed a new sim card (micro sim card) for it and the female sales rep as well as Whitney (the manager) were very accommodating, helpful, and quick to get the job done!

Whitney was a total pleasure to work with and answered all of my questions with patience and honesty! Would totally recommend her to all of my friends and family!

Customer service is terrible, called up here and a female attendant picked up the phone. First off, she sounded like her nose was filled with snot and she couldn’t even have the decency to greet me. Ridiculous.

I went into the store pretty close to closing time to switch from Sprint to Verizon and get onto my husbands Verizon account. FiiFii was absolutely wonderful in helping me do that, it was a seamless switch with no hidden fees or surprises! I had to get a new iPhone 7 and this was where Whitney came in. It took multiple tries to get my phone backed up to the iCloud (nothing to do with the store, it was an Apple issue) and she would not let us leave until it was backed up and my phone was in perfect shape! :) She and Fii FIi stayed with us well over closing time and gave us the best customer service I have ever seen. I have used T-Mobile, Sprint and now I have finally found my home with Verizon. Thank you so much, Fii Fii and Whitney!

I received excellent customer service from this Verizon store. Vanessa, Fi Fi, and Whitney were all extremely helpful, pleasant, and customer-focused. I purchased an iPhone 6 from them, and when the phone malfunctioned (no fault of Verizons) they helped me to sort out the problems and get quickly back up and running with a working phone. I had no wait times when I visited this location, and I actually have to say that the staff here made the whole experience fun. I will happily shop here again, and I highly recommend it. To Vanessa, Whitney, and Fi Fi: #ratcheese

I went to get a new phone and there were only 2 people working there. Both of them were working with customers, when I walked in they said they would be right there. I waited for 30 mins and waited for someone to let me know when they were done. The manager was playing with his cell phone talking to a customer, he was just laughing and doing no help to the customer. The other person working there was just sitting and doing work with a customer and saw me multiple times waiting to get my phone. No one ever came to let me know how much time there was to wait. Dont waste your time there, its not worth it.

Amazing customer service. Extremely pleased. Love whitney!!!!

Knowledgeable and friendly went out of there way to make sure we were satisfied!!!!

Good customer service. Convenient location.

Fifi was fantastic , got me in and out, very acomadating, Very good experience! She deserves a raise

Went to the store to replace my sons damaged iPhone and possibly upgrade two other iPhones to the newer versions.I inquired about the most recent television ads regarding the 4 phones, 4 lines, 16 gigs of data, all for $150.00/mth.The associate stated that Verizon didnt have that promotion and insisted it was another carrier and that I mustve been mistaken.He then kept trying to sell me Samsung android bundles at a cost of $180.00 each in which I had no interest in.After a considerable amount of time at the store I replaced the damaged iPhone with an upgrade for my son. I had him apply a tempered screen protector to my sons new phone and he charged over $40 for the new screen protector. I was puzzled about the cost because I had just put one on my iPhone at the Verizon in Fuquay and it was only $25. When I asked him about the difference in cost he said that there was no way Verizon sold me the screen protector for $25, basically once again indirectly calling me a liar.The next day I called Verizon in Fuquay and they confirmed it was only $25.!To sum it up...I will never do business with the location in Cary on High House Rd. again and will certainly never recommend anyone doing business with that particular location.Dishonest Verizon dealer in my opinion.

A big Verizon outlet ! Also a busy place and you may end up waiting for sometime !

Luke at this store is very helpful.

Staff inexperienced and gave me the wrong info on phone and my plan.

I wouldnt even give this store a 1 star. They hung up on me after they messed up my order on my new phone and my VR goggles. They dont take responsibility for when they mess up. They have the worst customer service I have ever seen. What a joke!

This is a huge independent phone store. Shopped with them for several years. New people and manager almost every time that I go there. I shop elsewhere now.

This store is under new management and I couldnt be happier with the staff.

Charged for SIM card despite my SIM card being defective. Was never told before service was performed. Never coming back here again again. Wish I could give 0 stars or less.