Thank you so much for figuring out how to treat Heisen. He had been fine since we got him a month and a half ago and then all of a sudden had a high fever and was shaking and sleeping and not eating. Hes only about three months old so it had been even scarier for his little body, but I called and told the techs what was happening and we were seen within thirty minutes. He was treated and then we went home. Sadly, the med didnt work for him (NOT the vets fault, some meds dont work for certain kitties) and we came back the next day. The new meds work great and he is fever-free, eating on his own, getting up, using the bathroom, etc. If not for you we couldve lost our second cat in a week, after losing one to kidney disease this past Monday we were so happy we could bring Heisen home to his twin brother Ethan and keep everyone happy and healthy. Still on the mend of course for Heisen, but each hour has been better than the last. I HIGHLY RECOMMEND YOU GUYS!I was in and out within 2 hours after his treatments were completed, your techs treated my little baby like your own and your vets were compassionate and kind.(The photo below is Ethan cuddling as the big spoon for Heisen after Heisen was finally starting to feel better.)Thank your staff again, it was so nice to have an ER vet care so much!

My dog was found and brought here. He was hit by something pretty hard on the head. The doctor said he had nerve damage and was not looking to good on the recovery side. SThey kept pushing for him to be euthanized. My father and I were so heartbroken and didnt want him suffering. He was in bad shape when we arrived. They gave us the price and immediately said the room was ready when we pay. Luckily my husband saw the price and said NOPE. We ended up calling another hospital and scheduled him an appointment with the other hospital. They originally told us that we didnt have to pay since thre was no consent from either one of us. The lady at the front desk told us we had to pay for two services that was done before we even arrived. Her pitch was that they took off an x-ray service to make it cheaper. Everything was very confusing and they were rude. We paid and left. When we arrived at the other hospital, the doctor said he had a concussion and he will recover well with time. We were SO greatful for this other hospital. North Texas emergency pet hospital was going to kill our dog for no reason!!! They really wanted our money. Would not recommend. My dog is walking, eating, drinking and using the bathroom right now. He is getting better day by day with no meds or surgery given.

Words can’t express how great these guys really are. The woman on the phone was very helpful and understanding as I was somewhat distraught. My pup Daisy had an allergic reaction to something and was feeling miserable. They took her right away and after the she got the shots she needed they spent some extra time making sure she was doing better. Happy to say she’s home safe and sound. Still slightly swollen but making good on her recovery. Thank you so much!

All of the people that worked with Pixie were amazing! We believe they saved her life and we are indebted to them forever! Kudos to the whole team and congratulations on what you have as a team.

Our cat had surgery on Thursday and by Saturday evening she had pulled some of her stitches out. Called the ER. They explained the wait time and protocol with covid. I was fine with all of it. We got there, we were checked in and within fifteen minutes a technician came out and took KitKat into the office. It was maybe only another ten minutes and we were called again to come into a room. The technician was so kind and patient with us. The vet came in shortly after to explain what he planned to do. Long story short, we were done within 90 minutes from the time of checkin to check out. I appreciate the focus they put on KitKat knowing there were other animals in there ahead of us. The vet was very informative and answered all of our questions.This isn’t my first time to this ER, have always used them after hours for our pets and they have always provided excellent customer service and care of our pets.

I am very thankful that North Texas emergency pet clinic in Carrollton was open when my little 2 Maltese Maltese babies were very ill. I was so worried about them, But as soon as I got there they were so quick and responsive to take the best care for both if my babies. Arden quickly admitted them and the nurse Ashley came to check on them and quickly brought them in for treatment. Dr. Bridges was very professional and was quick to communicate their diagnosis and advise me on their treatment, He took every precaution to ensure they received the best treatment. Thanks to the wonderful staff being there when I needed them both my little boy Boss Dog and my little girl Grace are doing great. Thank you All! 😊 🙏

We were seen very quickly and received excellent care from Dr. Bridges and his staff. They took care of our baby and my panicked self. 10/10 recommend.

Have nothing but amazing things to say about this clinic. They have helped many family dogs of mine and have always done the very best job. Our pup had an allergic reaction and they were fast, helpful, so nice, and willing to do whatever they could to help our sweet puppy. They gave me a sense of calmness after I was so worried about our pup and having anxiety myself. Will continue coming here anytime I need too for the exceptional service!

Ive received more compassion from a used car dealer. Ive also spent less on a used car. We love our pets and we do whatever it takes. These folks see that and rake you over the coals. If this is your only option, take it. But be warned, they are in for the money. Go to the 24/7 pet hospital in Grapevine where you can what you need along with some compassion and respect for the owners situation.

So grateful they saved the life of my little hound. I’ve used this clinic several times for weekend/after hours emergencies and I truly trust them to do an amazing and thorough job. Plus, I have probably broke down crying ~10 times with every single staff member on the phone or in person now and I appreciate the compassion. Great staff, every single person. Also some people have worked there for many years which also demonstrates that it’s a quality place.Also, I just don’t see a huge difference in price compared to our other vet. I waited too long to take my dog in thinking he was ok and we nearly lost him. I would recommend anyone if you think ANYTHING is wrong with your pet, don’t hesitate and get in here immediately, the price truly is about the same as other high quality clinics. My dog had a very complex and difficult to diagnose issue, and I felt like the doctors really knew their stuff and did everything possible as soon as they could to narrow down what was a very mysterious problem.I hope to not HAVE to be back soon, but if needed I’m not waiting too long again and will absolutely be back.

At 3:00am on Monday morning my dog, Molly Grace had to have help. She was coughing and hacking continually.I called and Brandy/Brandi was very helpful and understanding. Dr. Jacci saw Molly almost immediately upon our arrival. She quickly grasped the situation. Molly was given a shot to knock down the coughing. Additionally pharmaceuticals were prescribed and dispensed.

I believe in honest reviews. So here’s my experience:Extremely displeased with the experience I had for my puppy this past weekend. They charge you an extreme amount for anything that needs to be done, and make you feel ashamed when you tell them you can’t afford what they want you to get done. A few of the staff members were great but there was also quite a few who gave us attitude when we were scared for our puppy. We were constantly being told two completely different things at almost every question we had, example: we asked one person if at home treatment was possible for our puppy and the first lady said absolutely not, that there’s no such thing for Parvovirus. The second lady who was actually nice and understanding said of course. We asked if there’s anything else we need for at home treatment and was told no that we have everything, but then they come back and said we need all these things that was going to cost another $400 before leaving after already paying almost $500 just to find out what’s wrong with her. Once we declined it saying we can’t afford it at all and was already told we have everything we need, a different lady had us sign a form for declining recommended treatment. Before I signed, that same lady said in a snobby tone “do you want me to read it out to you?” Before I could even reply, she started reading it making me feel like I’m purposely putting my puppy threw hell for not doing what I can’t afford, at this point I’m balling and the lady still is reading and having a snobby tone and her body language showed the same attitude.

They are excellent! Our sweet fur baby has a seizure disorder. Even though she is on medication, she can have break-through seizures. These can go into life-threatening clusters. Doesnt happen often, but it is reassuring to know they give her the care she needs. To make a long story short....IF YOUR FUR BABY NEEDS EMERGENCY CARE. THIS IS THE PLACE TO GO! PS The doctor will call to follow-up on your fur baby!

They were friendly and respectful, but i brought my cat in telling them that she was stumbling and showed them a video of her trying to walk, she may have gotten into some kind of medicine or something toxic. after i had told them that, they did not run blood work, but just felt around her hips and back and decided that since she wasn’t moving and she was crying that she had some kind of injury. she is a very anxious cat and does not like strangers so she shuts down, hisses and cried. they had wanted to do X-Rays but i didn’t have the money for it at the time and decided i was going to take her to her normal vet if the medicine they gave her didn’t work. the next day she was walking just fine, just a little loopy most likely from coming off whatever meds she had taken. by nighttime the next day she was running and playing and jumping with absolutely no problem. they were not thorough and jumped to a conclusion without doing tests. personally, i wouldn’t take her back.

I took my poodle in for possible poisoning, and she was checked in and treatment began immediately. After inducing vomiting to remove any undigested pieces of the pill I thought she might have ingested, the vet gave my dog a more in-depth examination, and determined that the small dose ingested by a sizable dog probably required no further immediate treatment, and that I could take her home and watch her for any symptoms of toxicity (luckily there werent any and she recovered just fine).I have no complaints about the excellent treatment my dog received, and my only complaint is that I wasnt told how long I might have to wait to hear the vets post-examination diagnosis and treatment plan; I would expect it to take 20-30 minutes, but instead I was left in the dark for 75 minutes. Better communication of expected wait times would help to reduce the worry of owners who are already emotionally fraught with concern for the welfare of their pets.

We took our pup to North Texas Emergency Pet Clinic when he was diagnosed with parvovirus on a Saturday and we needed to get him somewhere for treatment quickly. The staff was very helpful and kind during this stressful time. They took very good care of our puppy and kept us informed regularly while he was with them. Highly recommend them if you need emergency care for your pets.

Everyone is so caring and helpful. I have been here several times throughout the years and they have always been wonderful.

The doctor and nurses expressed concern and showed they cared about the well-being of my dog. They were upfront and made sure I understood the results as well as next steps. This Vet is very reliable. I would see them again if I had an emergency event. Very friendly folks too!!!

Very friendly staff that made me feel at ease. Everyone was great and did a great job helping my dog.

Had to rush our cocker spaniel to the ER and they immediately got him checked in. While it took a while waiting, they were very responsive when we asked for updates. Nurses and physician were very professional and helpful. We were very relieved to have Bear get cared for there.

Brought my 14 yr old dog in after she ate a bar of chocolate. She was taken in almost immediately.The whole team was empathic and kept me up-to-date on what was happening, including a midnight call to inform me of her progress.. They were obliging and friendly, including assisting in my requests for more paperwork promptly. Most importantly, our pup is back to herself - except she wants more chocolate :-(

Its never fun going to the emergency room. Its especially tough when its your pet and they cant tell you whats going on. Weve had a few long nights at NTEC and every experience has been wonderful. The staff is super nice and caring. They explain in full detail whats going on. I appreciate that the explanations are detailed and in a manner that a regular person can understand. The facility is clean and welcoming. Im not a fan of emergencies but this is my go-to place when one arises.Thank you for all that you do.10/10 would recommend.Pixie & Hannah approved 🐾🐾

North Texas Emergency Pet Clinic Carrollton is the only emergency pet clinic we use. They are always friendly and professional. Very caring and understanding when the situation calls for it. We’ve been here 5-6 times and have had nothing but good experiences- considering the circumstances.

It isnt great when you have to visit an emergency clinic, but it was a relief to finally find out what was bothering my puppies. They finally found evidence of the parasite causing the problem. So they are are now on the mend...fingers crossed. They were good at listening to my concerns and working on the solution.

Very kind people and they care about your animals, they understand the stress of having to take your pet to an emergency hospital. Will work with you and you will definitely leave very informed. Great place! :)Also the only vet hospital near me open on a sunday!!

The team worked diligently to diagnose and treat our puppy. They were very communicative throughout the whole process and made us feel comfortable in a very scary time. We appreciate all that was done to save our puppy

Our dog had ripped apart her incision stiches and was uncomfortable. We called some other places but they told us 8-10 hours waiting period. We called North Texas Emeegency clinic and they took her in right away. They explained everything clearly and told us what we needed to do after we bring her home. We want to thank the whole staff for their urgency and care towards our puppy.

All of the staff were exceptional and professional. The doctor and overnight care nurse (Raeann) both were so very kind. They took the time to answer questions I had and to keep me informed about the care and well-being of my cat. It had been a number of years ago that I had used North TX Emergency Pet Clinic and its comforting to know that the kindness and level of care has not changed. An exceptional facility for pet emergencies and one that I will continue to recommend to others.

The staff was very professional but also very caring. The Doctor explained everything to me in a way that I understand my dogs condition. I would not hesitate to go there again.

Got my baby in last minute and was the most accommodating given the time of day and how busy they were. They also followed through and my dogs pcp immediately got their notes from our visit. Follow through like that is HUGE when it comes to care. They were also super understanding and sweet to my baby. 💛

Came here right away when my chihuahua was bit in the head by another dog on Christmas Eve. His head was swelling and bleeding profusely and I really did not think he was going to make it. He had multiple hairline fractures and brain swelling. We had to drive 20 minutes because no other vet was open. I’m so grateful they were able to save my baby.

Do not come here..It took them 5 HOURS to just look at my puppy and prescribe us drugs for our dog and then when we asked what tests were run- NONE.How are you going to prescribe drugs for a puppy and then you never do any tests? Then you give us like six hypothetical diagnosis?Then we got asked for our card info AGAIN. so over $200 and 5 hours wasted for literally less than we knew before. Going to the real vet tomorrow. Unless it is life or death- do not waste your time.I mean literal- LIFE or DEATH

Very helpful staff. They listened to all my questions and took the time to completely answer all my questions.

Very friendly and caring staff. Went out of their way for my pet as well as for my family. My car would not start and they jump started it and I was able to get home safely.

Dr. Arnold is extremely talented, driven, and passionate about his work. I am so grateful to have had his care in helping our dog during a truly severe health collapse.

I received very clear communication throughout the process and extremely compassionate care for my dog.

Dr Gruben and the entire staff were professional, compassionate amd in a word, amazing!! Highly recommend

My Polly suddenly showed signs of being ill, we left the clinic with a sad prognosis it was her time to cross the Rainbow Bridge . The staff all were very kind and caring towards myself as well as Polly.Dr. Gruben spoke with me in detail of what was going on with Polly, what should be, what could be done and what it was that I wanted. I couldnt have asked to be treated any better. Polly and I were treated with great respect. All thats left to say is thank you to Dr. Gruben and his staff.Ann LaPorta

There was clear communication about what my pet would need. They took great care of him. I am very happy with the outcome of what otherwise could have been a scary night for my dog. Thank you!

They were so compassionate and calmed both myself and my daughter. They took great care of our injured cat and made an otherwise terrible situation a little better.

Although I did not go into the facility I did call for assistance and the lady that answered the phone was extremely sweet, kind, caring and informative. I felt like she cared about me. So if I ever needed to visit an emergency pet facility I would go to this one!!! Thank you for being kind!!!!!!

Everyone was so amazing and the front desk were great too.

I came in with my 4 month old rabbit who was suffering from dehydration. The receptionist (I think her name is Aryden) made this extremely stressful process, smooth and easy. From gathering information, to billing, and after care. She answered every one of my million questions and called us BEFORE any treatments were billed. She also went above and beyond by emailing me tutorials when I spoke to her about my difficulties of giving my pet oral medication.Dr. Piet, performed a through-examination on my rabbit and gave us honest/ practical answers. I felt like they didn’t try to sell us any unnecessary tests or medication, which I believe is rare in emergency medicine.10/10 Dr. Jacci PietThe wait time was a bit long but their staff made a strong effort to contact me after my babies treatment was done!

North Texas Emergency Pet Clinic has been my go-to for the urgent care of my pups for more than a decade. They’ve seen us through strange growths, injured paws, illness—you name it—always with knowledge, compassion, and sincerity.The entire staff from receptionist to vet make sure you know that your pet’s care is genuinely their first priority. And it is.Note: Yes, the wait times can be long. But remember, everyone’s pet is here due to an emergency too.While you wait, trust that the staff here are vigilantly looking after your pets while they wait to be seen. I recently had to bring in my pup for inadvertently lunging face-first into a metal table. 🙄🐶 When he was ready to go home, I got a full report of how he acted, his vitals, when he was taken outside for a potty break, etc. before he was ever seen by the vet. Then talked extensively with the doctor who went over her full assessment, treatment plan (immediate and long-term), and what to expect. You don’t want to put your fur-child’s life in the hands of a place that takes a cursory glance just for the sake of wait times, right? Right.

Very professional and caring vets. Will continue to take my dogs there.

Our little Dorkie mix somehow strained her back and was in a lot of pain. They got her in and diagnosed her injury which we had thought was a leg injury. They were able to give her pain medicine and other meds to help her in the healing process. The entire staff was very kind and professional. What more can you say.

There was ten minutes left until they were going to close and we still received prompt and the quality care our pet needed

I came in on 2/2 because I was worried about my kitten, Amelia. The staff from start to finish was very kind and helpful. They could tell I was distressed because I thought she had been seriously injured rough-housing with another cat and were doing all they could to assure me she was going to be okay. Every person I had contact with was amazing! I got updates from the vet while we waited. We ended the night with Brandi, who was very reassuring about Amelias condition (she had gone into a heat at 4 months). Anyone coming on here to complain about the clinics COIVD policy is being ridiculous. As a business, the owners have the right to make sure their staff is safe so that they can stay open and continue to help the community. It was not fun waiting for my kitten in the parking lot, but thats just life sometimes.

They have always been there when needed. Very friendly and knowledgeable staff that care about you and your pet.

I would like to recognize and give a huge thank you the entire staff at North Texas Emergency Pet Clinic! After checking my puppy in, Dr. Piet called me right away to discuss my puppy’s symptoms and treatment plan. She is great! Everyone there from the receptionists, the nurses, and the techs were very informative and helpful during Tux’s entire visit. You can tell that they actually care about your pet’s health and recovery, and you’re not just another number. I wish I could remember everyone’s names, because every single person I spoke to kept me updated on Tux’s progress, and they had exceptional customer service! They know who they are. I am filled with so much gratitude and I’m so thankful for the staff here. Tux is doing well now and is back in action.. I highly recommend them to anyone who is seeking an emergency clinic. Tens across the board!

I went with my little yorkie and it was a very professional experience. They were amazing with him. I have worked in vet clinics and er clinics and this is a great one. Highly recommend.

Our cherished Yorkie Sophia died on the way to this emergency pet clinic. When I arrived performing CPR on her they took her in to the ER and confirmed she couldnt be resuscitated. They consoled us, cleaned our baby and gave us a private room to grieve with her and her mommy for hours and then placed her in their morgue until we could make her final arrangements. They were so caring and respectful and charged me next to nothing for the morgue use of 3 days and ER visit. They even laundered her bed she passed in for us. They were more than respectful and were so professional and caring.

3rd person in line when they opened and still could get my dog seen @ 557 pm and they open @ 6pm. He was in pain with heavy panting. They would not see him. The dog before us was seen and left with his owner. The second dog we were told passed. 3 hours in they still had not seen my dog. Another dog was dropped off, owner left and came back for the dog. We still were waiting to be seen. A 5th dog was taken in and the owner was waiting. Our dog STILL NOT SEEN. I don’t know if this is a race thing or what. I called to see how long it would take and just uncaring insincere people. NO THANK YOU. I don’t know what changed. They used to be very nice and efficient. Anyway, we left without any medical care for my dog. Worst experience.

Most compassionate staff and Drs. Our 17yr old dashaund was failing. We took her back home with meds. Realizing in the middle of the night, she needed to just go to our Father. She was tired and sick. They helped us make what to us was an unbearable decision. Since we had already been that night, they only charged euthanasia drugs the second time. She drifted off peacefully. Hard Choices. Comforting, caring people. Prices are not that much more than some Vets charger. We also got to go in to say goodbye.

We took our dachshund puppy here when she got sick one Saturday night. They were very quick to initiate the needed treatments which we were very thankful for. The veterinarians and staff were knowledgeable, caring, compassionate and VERY patient with us as we asked a million questions. Their communication was very reassuring (updates 24/7, answered questions appropriately and timely). We cannot thank them enough for saving our puppies life!

They were very nice and concerned for Molly.We found them to be very knowledgeable.

Got me in quickly and are very friendly and caring staff

This clinic is WONDERFUL.I had to bring my 16 yo dog to be euthanized in December & every single staff member was so gentle, kind & understanding. When my 9 mo puppy was having an allergic reaction two days ago, they took amazing care of him & again were very reassuring & kind. A dog mom could not appreciate a better place ❤️

Very pleasant and professional and our sweet boy got the care he needed after hours and on short notice.

The staff was amazing and very sympathetic when I lost my cat. They were there for my cat in the end and for me even after she passed. Will never forget how kind they were to us! Would 100% recommend them.

The entire staff was helpful despite having to conform with COVID protocols. They did everything possible to minimize the wait. Once they admitted my dog, they swiftly yet thoroughly assessed her medical condition and began treatment. They communicated frequently and were very transparent about the procedures and cost. .

My 14 week old kitten went down hill in just a matter of hours, from being perfect to lethargic and not eating. Arrived shortly after 8 p. m. was out of there shortly after 11 p.m. Had to wait in my car due to Covid but communication was excellent once received. 24 hours later my kitten is doing better and on the road to recovery. The vet was very thorough and patient explaining my kitten’s condition and recommended treatment. Prices charged for services rendered was more reasonable than most regular hour vets. Great job! Sadie and I are grateful.

Staff was very professional from initial call and all the way thru treatment of my dog. The vet called me and explained thoroughly what she observed on my dog and took her time to answer all of my questions. The assistant who came to get my dog and return her to my car was very nice and also took her time to explain what was done and answer my questions. I really liked the service!!

The clinic provided the best care for my Josie! They were understandably busy the day of our service, but that did not stop them from doing an amazing job. I would highly recommend the clinic to anyone.

In early December 2020, my 15-year-old dog Sheba had a seizure. It was after-hours and our regular vet had closed for the day. We rushed her to the North Texas Emergency Pet Clinic. This was not the first time we had taken our pets to NTEPC.They provided excellent care, and I highly recommend them if you need emergency care for your pets. Because of COVID, we could not go inside, but they kept in frequent contact with me by phone while we waited in the car. At every step of the way, they thoroughly explained what treatments/tests they proposed and made sure we agreed and were aware of the cost.

If I could give a 0 I would. Our cat had stopped eating and was loosing weight and muscle. Concerned of course we didnt want to just hand him over to a stranger regardless of Social Distancing. At the get go the receptionist (or who ever answered the ring) told us to get back in our vehicle and call them then they would come out and get him. My question was why cant we come in? Granted I was not happy with this. She answered if you want us to see your Cat you must wait in the car... No apology, no empathy, no reassurance that he will be in good hands just basically if you dont like it you can leave! So we went back to our car and I called the number. As soon as she answered she said, You were very rude...and continued with what she wanted to say. I cried in the parking lot with mt husband concerned about our baby but all she was concerned about was that I was rude? Im pretty sure when she takes her pet in shes able to be right there with him because she works there... How about a little compassion!We did NOT leave our baby we took him elsewhere! 👍

Excellent customer service, from the first phone call, everyone I interacted with was amazing!They took great care of my sweet pup!Prices are budget friendly and that helped so much!

While we were out of town visiting relatives our corgi got sick early Saturday morning. I looked up Google Maps an emergency pet clinic. North Texas Emergency Pet Clinic was the first one on the list. After arriving at the clinic they asked what was going on with our sweet girl and then took her back to check her vitals. After about 25 minutes the veterinarian came to tell us what was wrong with her. The techs that early morning were really nice and the vet gave us some meds and sent us on our way.

Took my yorkie yesterday because she had a seizure, they did not want to even see her due to no staff and send me to another emergency hospital, by the time we arrived there she had passed away.

Terrible staff . Will literally kick your pet in front of you

Dr Stacie Hayes-Fowler and the team at North Texas Emergency Pet Clinic did an awesome job at taking care of our dog Cody that we brought in over the weekend due to extreme stomach issues. The check-in process was quick and easy, and they were able to quickly tend to him and get him the treatment & medications that he needed to get better. 2 days later and Cody is back to his normal self!

Kellie (or Kelly) was very helpful spending 30 min on the phone explaining everything to us while our dog had to stay overnight.

Our puppy had a life threatening emergency over the weekend. We called this emergency clinic and they were prompt, kind and saved his life. The doctors and staff called multiple times throughout his stay and were patient and answered all of our questions thoroughly. They set us up with an appointment at Carrollton West Pet Hospital for Max to stay during the day while they were closed (also an excellent clinic!). When we had to return the next evening for him to stay overnight, he was wagging his tail when he saw the technician come outside to get him. I was afraid he would be traumatized and fearful of the vet after all he’s been through but the staff here clearly were compassionate and kind to him throughout his stay, which calmed my fears. Thank you Dr. Bridges and staff for all you do!! You saved our baby and we are so grateful!

My dog had stopped walking. I called on Saturday was a last minute trip and they were able to walk me through the process and keep me informed with my dog. Clarissa was amazing. She gave me different options and explained everything thoroughly. My baby was doing much better.

The tech and vet were both quick to intake and treat my foster dog in the middle of the night. The vet even assisted in making me comfortable and ensuring my safety when a person was hovering around my car while I waited outside for my dog. I’m grateful for the veterinary care for my dog and the extra steps taken to protect me.

The Dr was clear about explaining injuries and what needed to happen. Price was what I was expecting considering Abbys injuries. Other staff were very kind. I would go back there in a heartbeat.

They were quick, compassionate, and reasonably priced!

I understand this is an emergency pet clinic, but as I write this review I have been outside for 3 hours and 28 minutes. I specifically called and asked how the process worked that my dog is in pain and that I did not want to sit inside my car with 2-4 hrs . They said no problem we have a drop off system .. get checked in and leave him here . I was checked in 3 hours ago .. not a call not a check up ... nothing . First thing they need before even coming out is 125.00 payment fee for a check up. I am still outside with my dog in pain.

When my dog was in dire need of help this is the ONLY emergency room that did not turn us away. Dr. Bridges, vet tech Kelly and, another Hispanic vet tech, unfortunately I did not get her name, saved my dogs life!! I appreciate that they were willing to take her in without hesitation and did anything they had too. I appreciate these people more than you will ever know!! Thank you from the bottom of my heart! ❤ Grateful to know where we can go for great honest care for my dog in an emergency.

Emergencies dont come by appointment, thank you for being open at the very times when no other vets are available. Very professional, kept us posted when we left our cat overnight for observation.Great service despite the Covid restrictions. Thank you!!

So thankful for this emergency vet. My dog had a severe allergic reaction after licking Deet. The doctor was so knowledgeable and they took great care of my pup. He explained everything to me in detail and I felt okay leaving my pup there for the night so they could watch him. The staff were super friendly!

Several years ago, we made the very tough choice to put our dog down since she had been super sick for a while. A friend told me about NTEPC and we went. They were amazing and just so wonderful for our dog and our children. We have since taken 2 more of our pets in emergency situation and again, the staff has gone above and beyond for us and our family. I love this place and would recommend it to ANYONE!!! Thank you guys all so very much!!

What a truly amazing clinic! I brought my bunny here who had stasis. Everyone was very efficient, professional, and listened attentively. I felt so at ease even when I had to leave my girl there overnight. They told me I could call every 3 hours for updates if I wanted and made me feel so at ease. In a time of panic, feeling at ease is priceless. They gave all options and pricing up-front and are very truthful. What an absolute blessing to know I have such a great clinic in the case of an emergency. Cannot recommend them enough. I saw Dr. Fowler, who was great. I also spoke with several techs who were equally as amazing!

Every time we have had to visit this emergency pet clinic you can imagine it’s not for a happy reason, but they’ve always done a great job of giving us great guidance and making us feel comforted even during the most difficult times. This recent experience with Dr Perry was great! She was patient, explained things very clearly, and she also called me after my pets procedure to update me on me to make me feel comfort since I was so worried. Always great service here!

Took great care of my pet. Very clean and well lit waiting area. Was there for several hours bc there was only one doctor (it was a Saturday night) but the time spent waiting was made very pleasant by the staff. Once they saw my dog, who had busted her surgery stitches open, they were very efficient , caring, a communicated very well. Would highly recommend! They even helped me carry my sedated puppy to my car and made sure she was resting comfortably in the backseat. Again, absolutely wonderful place and I really appreciate them!

Very caring staff. I took my best friend in for care and had to put him down. Everyone very helpful and kind.

Not the best experience. I know they were apparently shorthanded. However, we brought our miniature schnauzer at about 3p on a Sunday and we picked her up at 9p because the doctor hadnt seen her and we were given no updates on what was going on. We eventually picked her up and had almost our entire fee we paid re-funded

Wow this place is amazing. From the very helpful and very nice office staff, to the very nice and super knowledgeable vet techs, and doctor bridges who treated our doggo. He was very friendly and knew exactly how to treat our emergency. We will always come here in case of emergency.

Thanks for all your help taking care of our dog! Very competent and professional group of people who helped our dog out in stressful situation (foot impaled with a stick, needed emergency surgery). We felt very comfortable entrusting her in your care. Had to wait a few hours to be seen, but it was well worth it. Would definitely come back here (although hopefully we won’t need to)!

I am not sure who they have working reception and answering phones, but Ive spoken to the same lady with an accent twice today, and she was rude as hell both times.Not what I need when Im just trying to help my dog. They need to hire someone with a heart.

They are grossly incompetent. I came in with my dog and even before she took the dog away from my car she “determined” my dog was acting like “a marijuana dog” in her words. I insisted she checked the dog for other things since we absolutely have no drugs whatsoever at our house. She decided that’s what it was nevertheless, running a drug screen on my puppy. After about an hour sitting outside we called to check on the status of the dog. She said: Charlotte here is testing positive for thc. We responded: that’s not Charlotte (our 15 year old dog who passed away), that’s Molly and it’s impossible she has thc since we don’t use drugs. So, sarcastically she responded: yeah yeah you don’t even know your dogs name 😱.She insinuated we were so high we didn’t know our dogs name, when in truth she was looking at the old dogs chart and couldn’t tell the one year old puppy in her hands was not the same 15 year old Charlotte. We left the clinic at 4am with a paper diagnose of marijuana intoxication.Next day we asked to be emailed a copy of the actual lab result. Guess whatttttt? The result is NEGATIVE!!!!!! It reads NEGATIVE!!!!! But they still have her diagnosis as marijuana intoxication. I guess they don’t know how to read a simple urine test and don’t know how to treat people with respect. Who in the world say “sir you don’t even know your dogs name “? Well now we have the lab results. We got a copy emailed to us by the staff who was in the day shift. It’s Negative like we said it would be. Oh, btw, we are having the puppy tested again by our regular vet for even more proof of their incompetence (and we will have two negative tests at hand) before we take action to rectify what happened to us. My dog could have died of whatever was the real cause of her symptoms (not walking, lethargic) and they never checked for anything else other than drugs. I’m appalled!

My neighbor needed an emergency vet and I took her to North Texas Emergency Pet Clinic. Unfortunately there was nothing to be done for her cat. They were so kind & thoughtful when it was time to say goodbye to her cat. Pet emergencies always seem to happen on a weekend when your vet is closed. Should you need emergency care I recommend this facility.

They were amazing to work with! We had a little parakeet and they treated our sweet bird with the most care and compassion that we could have hoped for. I would recommend this Emergency Vet to everyone!

I had to take my dog here for pancreatitis and they were all very kind/helpful. The vet we worked with was very knowledgeable and patient. I felt like I fully understood what was going on with her every step of the way.

I brought my husky in. He was diagnosed with pneumonia. They took great care of him. Even my regular vet commented about the great care he was given. Wish I could say the same about my regular vet though. I ended up having to return the next evening. The doctors did everything they could, but werent able to save him. They handled it very professionally and let me spend as much time as I needed with him. I appreciate everything they did. It was expensive, but they have a few financing options available. Im thankful for their help.

I brought my two dogs in recently after they were hurt in a fight with other dogs. They gave me a time estimate and cost estimate and while it took longer than they originally anticipated due to the extent of the injuries, they were true to their word and did not charge anything past the initial estimate. Further, they were extremely courteous to me during the entire ordeal and put up with me badgering them afterwards with some follow up questions (which they had answered before but in my angst I neglected to pay enough attention). Lastly, right now everyone has plenty to stress about in with the pandemic going on but the staff at the clinic follows all of the guidelines I have seen, everyone is waiting in the car and the animals are brought in from out there, the staff is all wearing masks/gloves, etc.North Texas Emergency Pet Clinic definitely came through for me in my time of need.

Sunday, September 8, 2019 - we visited North Texas Emergency for the second time. Our first visit over New Years holiday several years ago. Both my husband and I were not only Impressed with the professionalism of all the staff, but also the compassionate care for our wee Wendy and her mom and dad!4 days ago we rushed through your doors with our precious 16 year old sweet girl who was seizing. Words cannot express the comfort received from each staff member! Our caring vet took the time to talk through all the options and gently suggested that saying goodbye to our little girl was something to consider. Being a nurse, I knew what was right for Wendy, being her mom, it was the heart cry of “NO”.In our quiet room, we held her, stroked her gently and many times told her we loved her and thanked her for 16 amazing years. She peacefully said goodbye in my arms.Thank you, each of you, that were there on 9/8. You helped us as much as you helped our lovely Wendy!

My dog hurt his shoulder on Thanksgiving. I was so grateful that they were there and open. My dog was in so.much pain , the staff was kind and empathetic. They fixed him up and made sure nothing was broken. They have a hard job, that never stops for holidays ...I truly appreciate them.

Everyone that worked with Cici was wonderful and caring. I want to thank the front office staff, the nurses and the vet for taking such good care of my baby.

I brought my cat in on a Sunday because it was my only day off and my regular vet was fully booked. After finding out it would be 1k to do all the recomended tests I decided I’d just take him to my regular vet the next day and save a ton. The price was negotiated and we agreed to a test the dr felt was crucial. Nearly 4 hours after giving them my cat they had done NOTHING, and worse off the nurse initially told me to wait in the parking lot. Spent my whole day sweating there. Told them forget everything give me my cat, and they said well take the pills at least it’s 200 dollars I’m pretty sure that’s what he needs. Unbelievable