If you have no clue about cars, you will like them. If you know how things works in cars, you will realize that they are lazy and dont do their job the way it should be. I took my Town and Country after replacing my tie rods and front ADJUSTABLE struts to them for alignment. And I asked the service clerk do you do toe and camber alignment or just toe she said they do camber if they could. I informed her that my struts are adjustable and they should do the camber as I had replaced my struts. She said dont worry the technician knows his job. During the alignment I noticed that the technician hadnt touch any struts bolts. One hour later when the car is ready I asked her for the alignment computer copy, she gave it to me, see that camber is out of spec, she said it is in spec but the computer didnt print it well, and the technician wrote In with his pen meaning In spec.Firestone, how stupid you think people are!?Shame on such a big company.Now of course my front tires wear excessively from the outside.The first printout before alignment,the second is after alignment.Even toe alignment is not that perfect, right side 0.06 and left is 0.09, if I am doing the job I would set both sides to 0.05

They ended up overcharging me (for work that I had to get re-done) and the store manager defended it, and challenged me to walk into any shop in the country and theyll quote you the same price for that work. Ten minutes later I had a printed quote from Mears Automotive, around the corner, for the same job at half the price. I guess Firestone did eventually refund the difference, so they had that going for them.

My car died driving through Carmel and stranded on a Saturday. They got me in and fixed my car in just over an hour with a busy shop. Much appreciated.

Got me in for a complete car inspection very last minute. Very friendly and helpful staff.

Sorry it took longer for me to reply than allowed on your survey. I think it’s important that you know that the individual who checked me out made a comment that I needed new tires on the rear. I informed him I had just had them rotated and checked 2 days prior to my oil change appointment. His comment was “ hummm they should never put bald tires on the rear”.These are 70K tires and they only have 20K on them. I had them rechecked and they are fine. I’m disappointed that I had this experience at your place of business. From his actions it could be perceived that I would not know anything about tires. It makes a lady wonder if this is the proper place to take my business.

Helpful and prompt service.I arrived with a screw in my tire.Their tech inspected and found the screw had not punctured the tire. Checked air in all 4.No charge. Ill be back.

Worst ….. my car was sitting for 2 business days ….. nothing done…… why are you giving your word…… if it can’t be done…… in a day….. thanks for nothing

Big kudos to Auto Technicians - Phoenix & Nathan!! They were able to assist with a challenge I was experiencing with my new van. I appreciate their expertise! I can honestly say - I havent had a poor experience at this Firestone location - oil changes, battery, tires - very reliable.Lori B. - Carmel, IN

Spoke with David and have fantastic experience so far. Ty for the rescue on new years day.

I called a day in advance and set an appointment for a oil change. I was in and out within an hour.The staff at this Firestone are amazing!

The service manager was on top of it. I will definitely go back.

Beyond impressed with Josh and rest of staff. Their service was impeccable! They made what could have been a big issue a small issue for us to worry about and got us back on road same day. So thankful for their service!!

I went to this location to get my vehicle lease plan maintenance completed. I came home and realized that my washer fluid and coolant fluid was completely empty in my reservoir. I came back the next day to speak with the Manager, Josh. I asked him if he could top off my coolant since I had none in my reservoir, and this service should have been completed previously during my first visit. He told me that my lease plan maintenance provider does not top off coolant, and they only top off windshield wiper fluid. Told me that the only way to get coolant topped off is to perform a coolant flush service. (Note: this is a service performed at 105,000 miles when I only have 61,000 miles) Well…this doesn’t add up because why would you leave my vehicle’s coolant reservoir empty for another 44,000 miles? Also, it states clearly on the 5,000 mile maintenance lease plan check sheet to check ALL fluids. I called my lease plan maintenance provider, and they told me that was not true what I was told, and that they should have topped off my coolant. I am writing this review, because I want people to know that this management is very unprofessional, and clearly the previous reviews back the statement. I am not one to write reviews, until I am blatantly lied to and treated unprofessionally by management. I went to Jiffy Lube next door, and without hesitation they topped off my coolant through my vehicle lease plan maintenance provider. I will never go back to another Firestone again, or recommend this location to another friend or family member. Brock the Regional Manager and Owner Steven should be aware of the unprofessional management at this location.

Josh and his team are the pinnacle of great automotive service. Which is extremely hard to achieve. I asked for a second quote over the phone to compare to the franchise dealer and Josh called be back in 15 minutes and saved me $1,500!!! Not only that but they saved me so much time, stared and fished the job on a SUNDAY! Josh and Sara could not have been more professional! Corporate must invest in this team and location! THANK YOU!

I have had 2 positive experiences at this location.

Avoid this place like the plague. I had a 1pm appointment for an alignment. Dropped the car off and told them I’d be waiting across the street. I was told it would only take an hour or two tops. I called about 3:30 and was told it was on the lift and being worked on. I show up at 4:30 to pick it up and was told it hasn’t even been touched because the person who was supposed to work on it was ordered to work on someone else’s car. The lady helping me didn’t seem to care at all. Manager was completely unapologetic and unprofessional. I was prepared to pay for a lifetime alignment and $100 to have two front camber bolts installed but will instead be taking my money to someone else. Thanks for wasting my day!

Two stars because the oil change went smoothly and they were kind. But as soon as there was an issue they didn’t take any responsibility.At the end of the appointment, they handed me my keys, said “we did a free diagnostics check on the battery and it died,” and said I can pay $173 to get a new battery. I find the timing really odd that it died as they were working on it. They refused to extend a discount for a new battery.

Had an appointment at 10, arrived at 7:20 for drop off. Front breaks, tire rotation, alignment. They Called at 1:00 to ask about rotators. Said no. Quoted a price for 4 brakes. Job not done till 6:20. Cost 75.00 more than quoted... stated labor not included?!? Isn’t that what a quote is?? And it shouldn’t have taken from 10- 6:20 to do the requested job. Took advantage of a good natured young adult.

I have a 34yo car. I knew the AC compressor needed replaced but declined as its a 34yo car.When they replaced the serpantine belt, they didnt offer an AC bypass pulley OR a AAA discount when asked. Of course the car died twice. Had it towed again to them but they didnt find anything wrong. Awhile later car died on W 86th in a left turn lane. I call to see if they will bypass AC as originally directed and they said no plus wanted to fix AC on 34yo car. Never again.

I am not sure if they truly know what is going on or have the tools to take care of cars. They are open Sundays which is convenient. Otherwise, I wouldnt come here.

They estimated my starter replacement at $1100 which is outrageously high. I called up Tire Discounters and got a quote for $400 less. My car was in the bay for 30 minutes and I was charged $100 for them to tell me my starter needed replacing. My car had been towed there by AAA with a note saying the battery was fine and the starter needed replaced. I will not be returning to any Firestone and I will tell my friends the same.

HORRIBLE place. I would recommend taking your vehicle to anyone else in the area and being Carmel there are lots of options. I was quoted a price and I even repeated and confirmed the price and then right after I said ok do the work all of a sudden I was told Sorry there was a computer glitch and your real price is $100 more than what was quoted. Then to ad to experience I said to go ahead and put an oil change on and then when my wife goes to pick up the car after getting off work they did not do the oil change. The cherry on top was when I got a call about my awful experience and you can simply tell that the woman that called does not have any care about her customers and their experience. Dont settle with this place when there are plenty of other options out there.

Awesome customer service! Thought I needed a battery, but did not. They didnt let me leave without checking other critical areas. I felt better getting on the road.

A rogue pothole decimated my front end. I had the car towed to the Carmel location early the next morning. Within an hour I receive a report on damages and an estimate. I then request further evaluation be completed - I figure they might as well fix whatever else they find wrong under there! By early afternoon I receive a call with the full report. My car is old, so there was a lot to find! The lady I spoke with was extremely patient and thorough in explaining what they found, what I should fix, and what could wait. I did not expect such honesty and transparency from an auto shop! On top of this, they had my repairs finished by the end of the day. Overall my experience with the staff and service at the Carmel location far exceeded my expectations. I will gladly be returning here in the future. Thank you!

The staff is nice but this place took literally 7 hours to fix my vehicle. After calling multiple times and trying to add things they “recommend” my total became $400 very quickly. I then picked my car up around 5pm (it was dropped off at 7am) and started driving to hear a foreign sound. I thought I had ran over something and got a flat tire. I get out to see that they didn’t screw on the cover on the bottom front of my car. Assuming this is for the air filter and/or oil change and they forgot to put it back on. So here I am with the piece dragging on the bottom on my vehicle. I called to tell him and figure out a suggestion as they proceed to say “You actually don’t need this part so you can take it to the dealership or just let it hang it will be fine.” WHAT! I needed help in this moment and they were being completely rude and unprofessional. I will never return to this and neither will my fiancé or family. I know these guys might be people and I understand that everyone isn’t perfect but I realize today that this isn’t a place I’d trust with my vehicle and they try so hard to get you to spend money. They need to care more about their customer and building rapport. While sitting in the waiting room I also witnessed false claims about tires and they had no idea what they were talking about.

We are loyal Firestone customers, but had not been to this location. They were the closest when I got a flat tire though. I received EXCELLENT service. All of the employees were incredibly nice and they got me in and out in very little time.

Stopped by to get oil change, the front desk person seemed to be careless to get bussiness,said he has no time to do it though I offered to drop the car and pick it up later, all other places will take any bussiness come to their door not to let it go easy like that

Excellent service. The crew was so nice and they fixed up my car exactly as I needed. The wait time was what youd expect for car maintenance, not really their fault.

I have always had a good experience with this Firestone location. The store manager is a personable guy and is willing to help. The wait can be long, but this location is a high traffic location so a lot of people frequent here and is understandable.

Firstly, could not be happier with the quality and speed of the work done to my vehicle (needed inner/outer tie rods replaced after an encounter with an icy curb). They had it inspected, diagnosed, and fixed within a matter of hours (no appointment); when I picked it up, the alignment was perfect and the dash messages (TC off, Hill Stop disabled) were gone— perfect!I give 3 stars because this store’s labor charges seem pricier than I’ve encountered elsewhere in the past ($120+/ hour.. to replace the tie rods, $100 to align). I also was billed for their $9.99 inspection/car care service (usually $30, but was on promotion) which is meant to include a tire rotation and washer fluid top off, both of which were not performed on my vehicle.I would also recommend that if you choose this store, you take their service recommendations with caution. I was told that my TC dash light would not be resolved from just repairing the bent tie bolts— they told me they’d have to perform a $100 diagnostic test to find the issue and then repair whatever it was. I was doubtful, just because simply researching online I found that the tie rod damage could cause these lights to come on, and that fixing the rods should resolve the issue. This turned out to be correct, and so I’m glad I didn’t take their $100 recommendation; use discretion with their recommendations, you don’t necessarily need whatever they try to upsell you

I have been a loyal Firestone customer for years (tires, oil changes, maintenance, etc); we never had any issues with the Firestone in Fishers off I-69. I recently took my car in to the Carmel store on Rangeline Road for new tires. I dropped my car off on a Sunday morning and they told me they would not be able to get to it that day. Ok - I will make arrangements to get a ride to work for the following day. Monday afternoon came around and I never received a call to let me know if the tires had been installed or not. So I called this store and they proceeded to tell me that in addition to the new tires, I have a coolant leak and they recommended a pressure test. Since I obviously dont want to risk my engine overheating and I had always had good experiences in the past, I authorized them to complete the pressure test to help diagnose where the leak was coming from. By that evening - still no follow up phone call and I had to call them back only to be told that there are 2 coolant leaks but they cannot tell where the 2nd leak is coming from. However they said it is likely a major leak that could be coming from a bad freeze plug, a blown head gasket or a CRACKED ENGINE BLOCK! They told me that I would need to take my car to a dealer for a complete diagnosis but this will be a very labor intensive and costly repair. Since that was the case, I asked the manager, Josh, to explain why after I paid for a complete vehicle inspection and car care package, they decided to wait and tell me about this engine leak AFTER I PAID $1045 FOR 4 NEW TIRES?! Why would I want to put 4 new tires on a 2008 vehicle with 172k miles on it when my engine block might be cracked? Even a head gasket repair is quite expensive. After going back and forth, I requested they put my original tires back on the car which they initially said they could not do. I reiterated my logic above and advised I hadnt even picked up my car yet and they still had my old tires. Then about an hour later, Josh calls me back and says he will do it, but they will have to charge me labor twice for the new tires and my old tires. And to add insult to injury, I wasnt going to get my car back until Thursday. I dropped my car off on 11/17 and didnt get it back until 11/21! I had to rent a car for 3 days and when I asked them why, they said they just didnt have time to get to it.Now I have an expensive invoice including charges for labor x 2, a broken lug nut/stud (which they broke because it didnt come in that way - they torqued it while working on my car), the pressure test, and 4 TPMS kits - what happened to the old ones?!This is by far the absolute WORST experience Ive ever had with any mechanic or service shop in my life! The customer service was pathetic and now Im supposed to pay for some items that I did not receive or I shouldnt have been responsible for?!I truly wish someone higher up would have called me after I expressed my concerns and frustration to the store manager, Josh. But no one did; perhaps someone will contact me now that Ive had to write a poor review (which does not stand alone) on this Firestone location.

Super friendly staff , fast & efficient.

This location always has great customer service! They are very knowledgeable, and regardless of how busy/hectic it can be with walk-ins they are always calm under stress and very nice. They typically look for the best coupon in their system for whatever service youre in for and apply it to your transaction for you! Its also convenient that theres a Panera next door to hang out in when youre getting an oil change.

My son called and got an estimate to replace brakes on his car. they gave him an estimate, and he set an appointment for 10:00. he dropped his car off at 8:00 and was told you dont have an appointment.. he dropped it off and went to work. they of course called back and attempted to UPSALE him on new rotors and such for over 1000.00 dollars. he declined and said just brake pads please.he also has a lifetime alignment thru firestone and they were to do that.. he went back to get the vehicle at 5:30 and they hadnt even started the allignment yet.they finished the alignment @ 6:15 and then charged 75.00 more than the estimate.what a way to rip off and abuse a returning customer.. oh, and he will not be going back except for his alignment!!

They get one star cause I vouldnt give a half star like they deserve

I went here March 17th at 3 pm to drop off my car to get an alignment and I came back at 4:30 pm to pick it up only to find out that the girl worker was careless and arrogant. I asked her if my car was done and she said that they haven’t started. And I asked her when she would start and she said she doesn’t know and just stood there. I had to repeat my question twice so she could go ask around and came back to only tell me “shortly” like 6pm. It doesn’t take 3 hours to get a car aligned and her excuse was “you walked in” even though I called and took a 3pm appointment and walk-ins aren’t allowed.

Great people. Reasonable prices. Quick repairs. They try to accommodate everyone and get you in & out quickly.

Our company has our fleet serviced here and they do a superlative job in a very timely manner. Theyre consistent and very professional. Id recommend them to the most discriminating customer!

We were extremely pleased with the honest professional and courteous service we received at the Carmel, IN Firestone store by manager Alan Gourgue. We had a time sensitive problem trying to get our granddaughters car repaired so she could safely travel to college on time and he saved the day for us us 100%. They haveour lifetime business.Anita and Wayne Adkins

Pretty quick service here. I will only get oil changes or tires done at at Firestone sure to poor service at other locations. They know the basics here, which is all I really expect and never try to sell me unnecessary work. Staff was always helpful and can offer you a good coupon deal when available

Had an oil change on 5/26/2020. They left the car on the lift for 30 min after its done. Totally waist of time. They didnt take the car out of the shop until I asked.

I went here for a brake evaluation and they told me I needed to replace my rear drum brakes and the hardware. Estimated cost ~$480. I went to two other shops just to be sure if they did need to be replaced and both shops told me my brakes were completely fine. One of the shops, Midas, even showed me firsthand how my brake pads looked. Firestone was completely in the wrong.

The worst customer service. Have been using Firestone all over the country and at this location experienced the worst customer service. Very rude managers. Unprofessional behavior.

We got a flat tire on our very long drive from Nashville to Milwaukee. Stopped off at this Firestone. They took us in last minute and were able to replace the tire in a short amount of time. Great customer service. While they set expectations it would take a few hours, they did their best and shaved a good hour off of our time. Thank you Olivia Chastain and Jamie!

The Zionsville Firestone Complete Auto Care team were completely professional and remained focused on a very busy Sunday evening to meet 100% of my needs. Many thanks!

Olivia (CSR at the main counter) was extremely friendly, helpful, and honest (an attribute that most other providers lack, especially Big O Tires) in proving expert advise on my car. I would even go to the extent of saying that Olivia has been the best Customer Service Representative in any automobile care shop Ive ever visited. Thanks to Olivia alone; Im bringing all my future business to Firestone @ Carmel.

Yet another smooth-talking auto repair shop, giving me a discount for my air filter of $5 over what it costs to buy it at AutoZone myself. That said, $5 to not have to install it myself? Sure, why not.I went in for a routine oil change and they put air in my tires, rotated them, and (despite zero parking and a full roster 3 hours before closing) still got to my car within 2 hours of dropping it off.Total price paid was $94: $57 + tax for the oil change (all synthetic), and $31 + tax for the air filter. For the service I received, this price seemed worth it. Id definitely go back for routine maintenance, though Im sticking with Discount Tire for my tires/alignment.

Terrible experience at this Firestone location. Not only did my oil change and tire rotation take forever, they messed up something on my oil drip pan causing it to leak and it had to be replaced. When I called to ask about reimbursed for the cost of the oil drip pan, the owner was unhelpful and told me they hadnt touched the oil drip pan and were not responsible. I would highly suggest you go to a different Firestone location!

John the technician there is more than professional and amazing guy. He did me many services before such alignment and oil chanage and breaks.Also Alan in Reception is very professional and patient and very supportive.

Happy with the service. Only problem was I wanted to drop my car off when they opened, and was there a few minutes early, but they opened pretty late that day.

Worst service ever! Made an appt. last week for oil change & tire rotation, dropped the care off at 7:30 a.m this morning and went to pick it up at 5:30 p.m. Not even touched, no phone call, no explanation other than we overbooked our appts and someone should have called you...ummm...you think? There is more to the story, but Ive already written other not-great reviews...so just know, that unless its an absolute...you have no other option...emergency...THIS IS NOT THE PLACE TO TAKE YOUR CAR FOR ROUTINE CAR CARE.

These guys rocked out a tire installation and rotation on a Friday morning like nobodys business!

Efficient place to get your car serviced, only that sometimes you might get duped into purchasing stuff that might not be urgent.

I ran over a screw and had a slow leak in my tire, I needed to try to get it taken care of quick and dropped off my car at Firestone. I didnt have an appointment, so it took them awhile to get to my car, I was hoping for faster service, but it was done the same day so that is good. Roughly $20 to get it patched / fixed, which is lower than I expected. Good service, pretty quick turnaround.

Waited for 10 mins....while having to listen to maxine waters on msnbc.....nobody even greeted me.

Good service but took a long time for oil change to get done

I have gone to Firestone and always been happy with their work and with the people who work there. It has become clear to me that the employees are personable in order to make customers feel comfortable while they scam on them. I took my car in and requested a brake inspection. I was told that my brakes were running metal on metal and that my rotors were warped. Thus, I would need full front brakes and they suggested replacing the rear as well. I thanked them and left with my quote. I have had previous experience with brakes and decided to do it myself. Boy was I surprised. Metal on metal is what happens when brake pads are completely gone and this friction causes bad rotors. When I removed my brake pads I saw that they were not gone. They were low. I was hearing a sound that was a high pitched squealing, but not a metal grinding sound. Brake pads have a metal sensor warning that alerts drivers that the pads need replacing. The sound I was hearing was the metal warning sensor on my brake pads. I was told I needed new rotors, as mine were warped and way too thin. Rotor thickness is measured in micrometers. I was told that the rotors on my car measured at 1. Brand new they measure at 9. When I took my brakes apart it was clear that the rotors were not warped in any way. I took my rotors to ORiley and had them measure the micrometers. They gave me a measurement of just over 8. I had them turned only because my new pads were wider than my old ones. My old pads did not go all the way out to the edge of my rotors and my new ones did. Additionally, I was told my rear drums measured at 3/2 and there was no measurement provided for the rear shoes. Upon inspection, Firestone had not even removed my rear drums. Measurements are unable to be taken without first removing the drums. The number they gave me was made up and totally arbitrary. Finally, Firestone quoted me $65 for new rear brake pads. MY CAR DOESNT EVEN HAVE REAR BRAKE PADS (because it has shoes). When I called to ask several of these questions I was told I would receive a call back; no one called. This was on a Friday. I followed up with another phone call on Monday and was treated awfully as soon as I started to ask questions. They had no answers. I was told that the brake pads were written up in the quote before the inspection report had been received from the technician working on my car and that they had not been removed once shoes and drums were added. I am not sure how you could miss something that is blatantly listed in a line of no more than 5 things. Furthermore, this means that even before they had any information about my vehicle they were already pricing the most that they could. DO NOT TAKE YOUR CAR HERE. There is no honesty and absolutely no accountability. They do seem like nice and genuine people, but it is only a means to an end. It is not letting me upload pictures at this time, I will follow up with a picture of the quote and of the inspection report.Also, when doing my brakes I found a wrench under my hood that had been left there by Firestone.

Easy to make appointments online, they were within the time quoted and the price was great for an oil change, tire rotation, and tire repair. Plus they are great at making recommendations without pressuring you to get the repairs right then. I will be returning for future servicing.

Ive gone here a few times and have always had excellent service. A bit pricey but worth the convince. If they are busy they offer to drop you off somewhere until they are done with your vehicle.

Very fast, very easy to make appointments. however 3 out of my five lug nuts werent tightened causing the most unsafest driving conditions. When i have more time coorparte will hear from me.

Great place to get tires and have them installed.

Firestone Complete Auto Care is somewhere I have taken multiple cars to for variety of reasons. Mainly to replace tires on 2002 Highlander and previous older model Honda Civics I have owned.Last summer they also repaired a corroded emergency brake for me that would not stop squealing when driving. I have not had any issues with this repair (has been approx. 12 months).Most recently I had a flat tire, metal shrapnel pierced through center of rubber. Because of purchasing tires from Firestone and having their Road Hazard Protection this tire was replaced for free.Firestone also offers a Firestone Credit Card / credit line that has helped me in situation where I had to pay for an expensive repair and could not afford to at the time. I recognize this is not for everyone, but has helped me in the past.

We were an emergency repair and had to wait 2 hours because they were booked solid, but they were courteous and did a nice job.

Went in to buy TWO full sets of tires and two oil changes. I left my wife’s van over the weekend with the agreement that it would be done by 930 on the following Monday, at which time I’d have tires and oil change done on my vehicle as well. Stopped in at 12 on Monday and nothing was done. You would think that for a customer buying EIGHT new tires and two oil changes they would want to keep up their end of an agreement. Apparently not. I’ll take my money somewhere else.

Complaint for Friday June 20, 2014:When a person takes there vehicle to a service or repair shop, they are taking it there because they need help taking care of it or repairing it. My mother took her car to the Carmel Firestone for a regular oil change, something that should have been easy and a stress free trip for her to make.I have never posted a complaint or bad review on a company before but what happened to my mother and I, is absolutely inexcusable.Carmel Firestone location, worst customer service I have ever experienced at an automobile service center. I am going to start off with stating that my family will NEVER go back to the Carmel location again. There is absolutely no reason we should have been treated the way that we were. My mother is foreign and sometimes there can be a communication barrier, which is why I wanted to speak to someone over the phone when she took her car in. (as I always do when she goes somewhere and needs help, she has the employee call me) I told her to have someone call me when she got there. She told me, that they told her, no one was going to call me. I tried calling 3 times to speak to someone I asked for the manager and I had to call back 2 other times, He hung up the phone on me all 3 times.Firestone; you might want to get an adult to run your store not a kid. Someone that is mature enough to handle issues when they arrive. The store manager hung up the phone on me 3 times. Instead of him trying to let me explain and resolve the issue over the phone he kept hanging up the phone on me.With the end result of me having to call a sheriff because he threatened that he was not going to release my mother’s car. I was so upset, I ended up having to leave work and drive to Carmel to make sure my mom was given her car back.Firestone; I suggest you don’t train your employees to threaten your customers. It’s a bad business practice. I feel very strongly about the horrible way we were treated by the store manager David Louderback. Everyone in Carmel should know what happened and how my mother and I were treated. I certainly wouldn’t want anyone else to be treated like this. I don’t need anyone to respond back to this email and I certainly don’t want any phone calls to be made to myself or to my mother.

Ryan, is awesome. Helped me out in a pinch and as Im sitting there I watch him take care of several other customers. Employees like this are what keep people coming back.

Fantastic customer service! I had my car towed into this Firestone location and they were able to diagnose and fix the problem quickly and efficiently. They were very friendly!

Great customer support. Very polite. Great service. Speedy repairs.

This location always provides the best service for my vehicle with a great turn around time! Extremely helpful staff as well!

Interesting staff....by that I mean, they think they know what correct protocol is. Just letting them know that my entire company (couple thousand ppl) will not be working with this Firestone location ever...thanks for the help Tid...I think that was her name.

By nature, Im skeptical of chain auto service shops. My experience hasnt been great, and I often feel pressured to purchase something I dont really need.Im glad to report that wasnt the case here. We had a coupon for an oil chance, so I decided to give it a try.We were taken in within 5 minutes of our scheduled time, and the change too less than 1/2 hour. The mechanic pointed out a couple of things on the car we might want to replace in the not too distant future (Tires, wiper blades) but didnt try to sell me on the spot...I appreciated the fact that they allowed me to make my own decision.Well done. Well certainly be back.

Allways take my 1999 suburu here! Great group of mechanics! Keep my car on the road! Awesome service!

I have has service done here many times and i have found them to be great to work with. When they found issues with my daughters car that they couldnt fix they were very helpful in getting me the help I needed from another shop.

This place is a clip joint. Had my car towed there with a ruined battery. Battery replacement $125. OK, spendy but OK, I expected that. Then they charged me a $90 diagnostic fee because they said the engine was flooded. Oh. Really, $90 for a flooded engine? Ill give them five stars for chutzpah--they said it with a straight face and wouldnt back off the fee. And Ill give them one star overall because they are dishonest chiselers.

Always polite, professional, and accommodating. Good team here, always pleased with their service!

Always great service, trust worthy guys

The amount that they charge for labor is very expensive. They do a great job.

Wanted to charge me over $2000 when my car overheated. Knew that was way too much after doing research online. Had it towed somewhere else and it was only $400.

Nice people. Good service

I use to go to Tires Plus but since I went to Firestone I wonder why I ever went to Tires Plus. Firestone is very good.

Perfect experience with an oil change. Friendly staff and job was well done!

Very good service. Thorough. Expensive

Nick was helpful and knowledgeable about the products I needed. Thanks for the tires on my Jetta.

They work Sundays, completed our tire replacement an hour after they closed. Techs seem overworked and managment didnt schedule day

I stopped here in early December to get a replacement tire and alignment. The woman and two men I dealt with were very professional and went above and beyond to help me get everything I needed done.

Efficient service, reasonably priced and very friendly and knowledgeable service writers at the front counter.

Got me in and out for headlight bulb change on a busy day with no appointment.

Go in for an oil change and am told i need to rebuild the entire vehicle. They are exspensive and have been known to misdiagnose needed repairs.

Always a good experience, Nick and his crew are thorough and professional.

Broke a part on our car and then they tryr to cover it up, by saying that they found it like that. Then wouldnt fix it. We ended up going to Goodyear on 106th and actually pay over $100 less then what Firestone was going to charge.

Im a long time customer because theyre good at what they do. Recently things didnt go as smoothly as usual but the fact that the manager offered an apology went a long way.

Great service

Over the years, Ive been to Firestone in Castleton, Carmel, and Noblesville. My best experience was definitely today at the Noblesville Indiana location. And my worst two experiences have absolutely been at the Carmel location. They were very dishonest with me once last year and then again last week.On both of these occasions, the same tech (named Tyler) worked on my car. The details of his dishonesty last year are described in the paragraph below. Noblesville fixed the problem today that he was dishonest about last week.04/22/2016 Surprised me by saying my tires have Edgewear, Cracking, & Cupping. Said the tires were “Low on Tread” and Rated them 6 on a Scale of 10. Recommended replacement and gave me an estimate of around $415. Problem is my tires only have about 14,200 miles on them. They are high-quality Michelin and in Very Good condition. Shame on You Firestone!! You are Extremely Dishonest!!

Quick service and pretty good sub sandwiches.

Great place and more importantly honest and straightforward.

Read the other poor reviews before bringing your vehicle here. They do not patch a tire that has had Fix-A-Flat. No biggie. But then they charged me for the patch AND the new tire. They corrected it but only after I called them out on it. They’ve lost my trust.

Easy-to-schedule, great service behind the counter and in the garage.

Great service

Great staff and service!

If you like them breaking the mount to your license plate light and not telling you about it, but still charging you for replacing the bulb, which they upsold you on--then this is the place for you!