Amazing 5 star customer service and property was exceptionally clean.

Josh gave GREAT customer service!! Property was exceptionally clean. I will be recommending this place. This definitely deserves more than 5 stars.

Allan was helpful and was very nice. I appreciate you taking the time out to help me with all my questions. Thank you.

Alan is the greatest hes always super kind an extremely helpful he goes above an beyond for the company an is an excellent property manager of village he makes sure the property is always clean and kept up definitely go to him for your storage needs an belongings to be protected thanks for the amazing service alan

I stopped by to get some information on storage for when I move in a few weeks. Alan helped me and was the nicest, most professional person. Very helpful gentleman. If I know anyone looking to store anything, I will definitely be recommending Alan.

Allen was great helping me set up my account. He gave me a tour and showed me the different units as well as making the whole experience pleasant and effortless. Thank you Allen!!

Place has the best people and easy access. Allan was great and so were the other fine folks here. Good place to store stuff.

This place is awesome, I walked in today to inquire about renting a storage space and I was immediately greeted by Carol, she was amazing, she answered all of my questions thoroughly. Great customer service!!

Needed a storage unit quickly as the place I was moving to wasnt ready yet. Met the manager JR and he was great! Friendly, knowledgeable, and most importantly quick and knew his business. Cant thank him enough, it was a dire situation I was facing.

This public storage is a great place to store your stuff. Good prices and amazing customer service. I always make sure to look for Vida when I need assistance with an issue or a question answered. Shes always willing to help and walk me through everything and makes sure Im completely satisfied with her answers or assistance. If you ever need help or have a question you should DEFINITELY ask for Vida to help you out!

Very friendly staff. Clean place. If youre looking for a storage, definitely recommend. The manager, JR, even came and introduced himself. I like that they took time to get to know their customers. Very friend and knowledgeable team. Great environment.

Let’s start with u need more starsAllen has been great with any issues from elevator, to power to now renovation. Always helpful means a lotKeep up great work.

We have had my (late) grandparents things here for a few months and I am always blown away by the customer service they provide. J.R is the one who helped us a few months ago, and again recently when I had a small issue with my credit card that expired. I wish more people were as friendly and understanding as J.R, especially with how 2020 has been. I’d be distressed if I lost my belongings, and thanks to him we didn’t miss any payments.

I was very impressed and happy I came to this public storage Ive been stressed having to move and Vida was amazing! She was very helpful and eased my stress down explained all my concerns and questions. Facility is very clean and I would 100% recommend. Thank you Vida for the great customer service.

Beware. May not be as secure as you think. I went to move out of my unit on 10/5. Opened the door an immediately noticed the TV was not there. I went to the office and they showed no concern, stating It could not have been broken into. I thought, OK maybe Im losing my mind. Maybe its behind other items. I emptied the entire unit, and while doing so noticed many boxes had been cut opened (I made sure every box was taped shut before moving in). After filing a police report, I went back to the office to tell them that for sure it had been broken into and that I filed a report. The response this time, Sorry that happened to youI choose this place because it is code gated and camera everywhere. Beware, doesnt seem anyone is monitoring or care about your belongings.I understand, they cant sit there and monitor the cameras 24/7 but it amazed me how they could care less what happened to their customer and didnt even come to my unit to check it out, see what could have happened, etc. in an effort to prevent this from happening to someone else.Sorry if you use other review services, because you will see this review on all of them as well as BBB.

Well-priced, super clean, and very convenient. But Vida is what makes this place the very best. Shes is amongst the greatest people you will ever meet. And incredibly helpful! She made my transition from my old storage to this one incredibly easy!! I would highly recommend!

This place seemed fine when I move my things in last March a year ago. A few monthe ago there was water damage in the building that was an issue on their part , but they still charged me full price for my unit for the month. There was damage to my belongings from the water, but despite there being water in my unit, they would not offer to switch me to a dry unit or waive part of the rent for the month.Now I am planning to move out on May8th (at the latest) and they want me to pay for the full month of May even though I wont be using the unit. They do not prorate. Im sure that they will be collecting double rent for the same unit because they will rent out the unit as soon as I leave.They raised the rent on my unit before the first year was up as well. I will never deal with this facility ir this company again. Be warned.

Professional. Courteous. Clean and newer looking facility.Allen is just awesome!!

I had a great experience at Public Storage. I was helped by a wonderful and knowledgeable representative named Alan. He was professional and answered any questions that I had. I am very satisfied with the unit and location. Thank you Alan!

Allan and Anthony are big help!

Amazing, reliable and extremely helpful! I walked in not really knowing what I needed but Vida was able to help me get an idea of what I would need. If you have any questions ask for Vida shes the best at customer service and support! Highly recommend!!!

Had a great experience buying some boxes today! You have made moving day a bit less stressful.

Im a guy who moves humans from 1 place 2 another. But a few things needed storage. All Ill say is that its clean)

Vida provided me excellent customer service. I came into the office with a concern and she resolved my concern expeditiously and I was able to walk away feeling like she heard me and She wanted to make that i was a satisfied customer. I would highly recommend business with this storage unit because of Vida. She really does care! THANKS!!

The manager at this facility was friendly and informative. Thanks for making it easy during the holidays!

JR the manager was so helpful, making the entire process easy and quick -- no fuss no muss. Outstanding when I needed that. I give them (and JR) my highest rating

Thank you vida for your great customer service very knowledgeable thank you so much

I have been a loyal customer of this particular facility for 3 years. Its convenient, clean, safe, friendly and professional. Recently I went in to check my account and downsize. JR has helped me before, but this day was exemplary in his care. He took the time to check my account and help me find the best option and deals for me; he instantly saved me over $160/mo! Now it wont happen every time with everyone, but he took the time to help me out. This facility will be my permanent storage, and I would recommend it to anyone in the Carlsbad Village area!

I know times are tough but allowing people to live in units is not the solution. They allow cars to park in front of units which caused me delays. They continually raise rates so I found another place that feels safer and saves me $600 this year.

If I could give 50 stars I would! Ive had my stuff stored here for 2 years and every time I stop by with a question or concern Vida always offers a fast and effective service; shes extremely friendly and helpful! Overall, a great place with an even better customer service!

I came to rent a store here and Vida game me great customer service! Very nice and helpful!

Stacy is wonderful! We have a business where we need to keep over stock of product. Stacy made sure we had the best unit for our needs. She is always so friendly every time we are there. She goes out of her way to help you! I have recommended this location to friends and clients all because of her. Very well run!

Vida is very outgoing and personable. I enjoyed working with her as I received very helpful information regarding what storage was best for me and make my decision. Wish I could give it a 10 star rating!

Great property and friendly staff!!

Great service. Didnt know what I needed for the amount of stuff I have, but was walked through my options, and found the right solution for me. Appreciate not being sold on what I didnt need. The person who helped me was JR. Ask for him and hell take care of you.

Two days ago I rented my first ever storage unit and was assisted by Mrs. Vida. She was very friendly and made me feel extremely comfortable with the entire process. Not only was she patient as I reviewed the rental agreement, but she went the extra mile as she helped me visualize the items I was placing into storage to predetermine the best way to fit all of my belongings. I’d highly recommend those interested in a storage unit to seek her out for assistance.The facility itself was very clean and kept and easy to navigate. Overall I had a great experience with this process. Thank you Vida.

Vida provided great customer service very helpful and knowledgeable thank you very much for your great customer service I would recommend my friends and family

New staff much more business like. Grounds cleaner, no more tripping over homeless, no more drug sales etc.Happy happy joy joy only goes so far.Business should be run as businessGreat to see staff working together.Thanks J.R., Whitley, Leah and of course Vita. Appreciate all improvements and am here to help when necessary. Carry On!!!

They fail to observe online reservation. They wont tell you they require a proprietary $22 lock. Their lock protects open ceiling on the units with only chicken wire. No codes on elevators to inside units. Carts are chained at front of facility, not near entrance to storage units; time waster.

Great customer service! Leah was so helpful and friendly while my boyfriend and I were searching for a unit. She answered all of our questions and was able to find us the unit that works best for us.

I Always receive great service at this location

The Tyler Street facility is fantastic, very easy to navigate for moving things in and out of our unit whenever its convenient for us. Leah was absolutely helpful in getting our familys storage unit rented! Very clean and well-maintained facility, great security, would highly recommend to anyone in the Carlsbad area!

Making a quick review I really don’t do reviews but I just had too..A lady name vida helped me and my wife out on getting a storage she was nice and polite very professional we felt like we knew forever she took her time with us....PUBLIC STORAGE NEEDS to HIRE people like her.thank u vida I’ll be telling my friends and family about our experience here

Love this storge and the staff

JR made the storage rental rental experience seamless! From answering my questions to accomodating a special request he was very helpful. Great customer service!

JR was awesome! He helped me back our company 26-foot truck into our tight parking spot. He saved the day because I couldnt have done it without him. He also did it all with a smile!!

Outstanding service by Allan provided most accommodating and introduction to all Public Storage!! Great service is hard to find!! Thank you Team Public Storage Carlsbad!!

Great customer service! Stacy and J.R are AMAZING! Very friendly and professional. Also, the access hours are great. Definitely recommend Public Storage if you’re looking to rent a storage unit at a great price! Thank you Stacy, J.R, and district manager Taylor!

Stopped by to make a payment..Kit was the only one working and was in the middle of dealing with a nasty customer and had about 3 people waiting in the office. I was so impressed with how she kept her cool and did not let any of it stress her out. Definitely would recommend this place and their terrific customer service!

This Public Storage has always been my go to! I live in downtown San Diego and my parents are in San Clemente. The manager is very helpful and professional and my wife and I have developed a great relationship with him over the years of our occupancy! Store your belongings safely here!

Its always a pleasure at the Tyler Street Public Storage when Vida is around. great customer service and support!

Stacy helped my granddaughter move in and the process was so easy. She made us feel very comfortable at a very difficult time in her life. Thank you Stacy for the wonderful service. I recommend Public Storage Grandma!

I am a new customer and I have to say that Whitley and leah I believe... the other girls name is? Anyway they are both amazing and they were very friendly, informative and consistent with my needs and wants. I am very happy with this place and will be referring to my co workers also. (I work in the military)

Natalie was wonderful, she was super helpful and helped all my storage needs

Great customer service thank you vida for all your help

Nice and friendly. J.R. knows his business. Because of him I will recommend this place to anyone I know who needs a space

My experiences at this site have been outstanding. Whether on the grounds or by phone call, members always are helpful and informative. I want to especially mention the manager there, ANDREA. She is always patient w/me and takes her time showing me comparative units, explains costs and policies. I really appreciate her support always...........Additionally, the place is run professionally, staff always courteous , the grounds clean and safe. Id like to congratulate the people at Carlsbad. Id like to recommend your facility at Carlsbad.

Always great service

JR and Stacy are people of integrity. When a problem arose Stacy jumped right on it and JR followed it through with outstanding dedication. Their friendliness and customer service is truly exceptional. Thank you guys!

Great service! Quick and easy

Stacey and Brittany were extremely helpful. They helped us get the best deal on a storage unit. Stacey took us all around the facility and answered all of our questions, she was knowledgeable and friendly. We are happy with our choice to rent here.

I Have been a tenant for almost a year and I have no complaints. The staff have always been friendly and cordial. And when I’m working through my own stresses of storage life :) it’s a breath of fresh air.... Thanks guys!

The customer service is nice, but they lock you of your unit for no reason. I was randomly locked out of my unit which caused a huge inconvenience due to me needing something before the office hours. I had to wait for the office to open just to be told they didnt know why my unit was locked. The person on the phone was very nice but that does not make up for my wasted time.

Stacy is such a personal person and always here to help! JR is really good guy to! Clean place since they did the remodeling!! Keep it up guys

This place is great. Bre was very helpful and super accommodating. She got me the right size space for the best price. I am so thankful!

JR and staff were very helpful when renting my unit. They made my move in very easy and I was able to purchase all the boxes and tape I needed. A++ team thanks again!

Stacy and J.R. are wonderful. They go beyond the call of duty for their costumers. I have had two units in Carlsbad for over ten years. Taylor has a great staff.

Jason and Andrea were efficient and so pleasant. Jason was in training and we were his first customers but you would never have known. Andrea guided him through the documentation process very professionally, and it seemed like a good experience for Jason. Everything was explained really well and they made sure that everything was understood. We found the unit to be exactly what we wanted so it was a very positive experience all round.Thank you Jason and Andrea!!!!

Doug and Erin are beyond helpful and super friendly. Ive had my storage unit here for over a year and every experience just gets better. Highly recommend this place... its clean and super secure.

Doug and Stacy are the Best!! Such good Managers - they help me with any challenges that come up....Taylor is also a good Mgr as well.Happy Holidays! I LOVE MY STORAGE PLACE!

The employees at the Tyler Street location are always pleasant and helpful. The other day I had to take care of an issue, and Stacy and Camille were both very helpful, and pretty much all around awesome. The location is real clean too, and not like some of the other dirty or ghetto storage places. I recommend this place!

Cynthia was so helpful! It was near closing time and she efficiently and politely managed several customers in succession. She helped me secure my reservation and made sure I was aware of office hours so I didnt show with my moving truck up an hour before they open on Saturday.Cynthia also helped me with an idea for my company - we can save on warehouse space, by using Public Storage!I have been renting various units at this location for the past 5years. They always do a phenomenal job. It is safe, clean and well managed. I have never had a problem with the property or staff. 5 stars!!!Roberta G

Doug was since I started storing my possessions here at this fantastic facility here in Carlsbad on Tyler Street Doug the manager here has been Heaven Sent I have to storage unit units to 10 by tens I had 110 by 10 and I told him to give me a call them in another one comes available and I was very very tight schedule he bent over backwards to give me that place I just wanted to thank him through you people to forgive me even more thanks for being such a good manager and especially the way that he rules here the facility is spotless its an Immaculate facility and I recommend it to all my friends Merry Christmas to his family and all of you also have a very Merry Christmas and a Happy New Year

I rented a unit in less than 10 minutes! Vidas customer service was exceptional!!!!!

Gabriela was The Bomb! She was very helpful in providing answers to our questions and recommended alternate options which made our decision on what size storage we needed. As she toured us through the facility to our assigned storage, she explain to us all the ins and outs of the facility. As we were doing this, one cannot help but to notice the cleanliness throughout!The paperwork process was seamless (especially if you utilized the online express check-in; all facets of what was required was thoroughly explained by Gabriela.What a positive experience, our only regret was not coming here earlier!Most certainly will have to recommend this site to all our friends!Thanks Gabriela for your professional attitude and assistance. The management at this facility should be proud of how it is represented - keep up the great work!FIVE STARS ***** :-)

Employee named alex , assisted me while vacating my unit , super sweet and made the process really easy ! now every time i go into the office she remembers me and is super friendly ! and extremely cute !

Be aware that they raise their prices bi yearly up to 35% they are not clean facilities and the customer service for the most part is very unaccomidating. The units smell awful and there has been reoccurring mildew issues as well as bugs/pests. I recommend shopping around before renting a unit here.

I have used this facility on Tyler street several times. Once for a year from 2013 to 2014. Then again recently. They are the best place in the area. I used another facility at a friends insistence and it ended up costing me $300.00 for only using it a month! This place will give you first month for $1.00 and no contract obligation. GABRIELA is the best!! Ask for her when you come in. She is awesome, her customer service skills are exemplary and she is always welcoming you with a big smile.Check them out when looking in the Carlsbad area for storage!!

Doug was very helpful as I was moving from two storage units down to one. He got everything set up for me and the transfer was very smooth. The storage is easy to access and convenient.

Staff is always friendly and responsive. Best storage experience I’ve ever had.

Natalie Gave Terrific Service. She was patient and thorough. She was very welcoming in this time where were stressed from our Move. Thank You for making this process easy

JR was wonderful. Thank you.

So happy to find a local storage & Dominic at the front desk was very nice, helpful and I was able to get exactly what we needed!

Very well run business,the manager JR was professional and friendly.

Great staff, working elevators, great deals, efficient staff, with award winning customer service representatives! You will be happy with our satisfactory lot(s) provided on- site. I assure you! 👪

Camille and Gabriella were awesome! They helped me make my transfer to a smaller unit quick and easy. Even though they were very busy helping new customers, they greeted me and let me know it would be 5 minutes or so. They are so friendly to everyone who walked in and were very patient with unruly kids and polite.

Stacy at Public Storage is the bomb - she has helped me so many times and is so pleasant and professional. They are lucky to have her! If you need storage, go to Public Storage on Tyler St. and ask for Stacy!

Great help made my move easy! Thank you again!

After finding that my grandfather had past away, I booked a unit in Solana beach and Jay made the entire process as easy as possible. I really appreciate how simple he made it since i had to drive from Oregon

Stacy is just awesome!!!!! She answered all our questions and even made us laugh! Definitely would recommend Public storage for all your precious belongings.

JR for President 2020Exceptional customer service 10 STARS

Quick and easy. Facility looks nice and staff was helpful and friendly. Got a good price as well.

I had a great conversation with public storage. My husband and I are having a house built in Carlsbad and we just sold our home here in Corona. We are in limbo of how we are going to do this transition. The public storage representative (Cynthia), suggested that we move our things up to the public storage facility where it will be safe and clean. She showed us around the property and made us feel that we could be assure of our things being safely stored. I believe the best point of it all was the knowledge and professionalism that was given. I am a big on customer service and felt that Cynthia went above and beyond. Great to be assured that there is still some people who want to give the best at what they do.

Jason helped me set up an account a couple of days ago at this location. although Jason was new and just started training on the property, he did a wonderful job. He was personable, professional and really paid attention to detail. He made my experience at Public Storage a very pleasant one and I would certainly recommend his business and services to all of my friends and relatives.

The girls in office were great today. Thank u Brittany and Gabby for the easy rental process!! They were awesome! Come rent here for friendly and great customer service. :)

We have had several encounters with an employee there named Vida. She is rude, condescending, uncooperative.... worst customer service ever from a Public Storage. Also the facilities are dirty and neglected. I have been with several Public Storage locations and so far this is the worse! If you need storage go somewhere else!

The office staff has always taken good care of me over the last year

Camille and Cynthia were so amazing and helpful!!! They made sure that we had everything we needed without pressuring us to up sell for things we didnt need....the units are clean and well lit. This is a great place to store your things....

The staff does a great job here. The only think that sucks is after months of renting they move your rates up bc they dont appreciate long term renters and want to squeeze you for everything they can. BS. I pay $419/month for each unit now (10x30) and they were $375 a year ago. You can get them online cheaper than calling by the way.

Weve been a long term client for years paying on time every month. Four months ago we decided to downsize our unit and were told at that time that we would have a credit on the following month. So we paid late (in error) thinking we had a credit. We paid the late fee since it was our error but they kept charging us a late fee in addition to other fees. When we called to discuss, I was hung up on by the office twice (once by JR, the property manager) and the controller of our company was hung up on once. We tried to contact the district manager but they have been closed for over a week and not returning our calls. All this over $40.00 that they should not be charging us per their own contract. Also, we were told in November that we were actually paying the most out of all the tenants. My company is a non-profit so that was discouraging to hear. This has been the worst customer experience I have ever had in over 30 years of business.