Great place, excellent service. They have a great mascot named butterball. My kids are always happy to see him and take their dog treats.

Great place amd great service in and out quick and reasonable on cost. Thanks Big Rays! And thanks Mike!!!

If I could give it 0 or negative stars, I would. Avoid this place at all costs. Shady business practices, no accountability, intentional lack of documentation of services.Go in for an oil change, be rushed out (after 1-1.5 hours of waiting) with a leaky oil change and “free transmission flush worth $200”… about a week later, the transmission began slipping and grinding noises began. Had my car inspected once the problems began: my specific transmission should not have been flushed in the first place and the wrong fluid was used. Not once did I say I was having issues when I returned to Big Ray’s to get a print out- the guy who was on duty the day of the incident (and was so excited to say “well good news is you got a free transmission flush, bad news is we are out $200”) was on duty this day and saw me- he immediately got on his phone- the only thing he said to me was, “call 855-big rays, they know what happened” and walked away. Nothing but an oil change from that day was documented. I spoke with Daniel, the regional manager (if I recall correctly), the admission of guilt was stated right from the start without me saying a word about any issue: per Daniel I only received a drain and fill, whatever problems I’m having aren’t their problem, I never received a flush, and a drain and fill is the only thing he will have documented at that point. Only then did I say my car was in the shop (never before, intentionally) and Big Ray’s in Canton messed up. 1. I went in for an oil change only, transmission should have never been touched, 2. I was told that day that I got a “free transmission flush” and the response from Daniel was “I talked to him about saying that”, 3. I had never had issues with my transmission or car prior, not once had my certified dealer ever say I needed a flush: Daniel stated that that’s where things get “sketchy” and that every car requires a transmission flush at 60-70k miles (again, did not go in to have my transmission messed with), 4. the guys were “overwhelmed” with training the new guy (again, not the customer’s problem and they seemed so overwhelmed when I pulled up and they all rushed inside from sitting in their cars), 5. I was told by Daniel that they did, in fact, use the specific transmission fluid that my car required- however, this was not the case as it’s specific and available to brand-specific certified places- Big Ray’s Canton is not one of them. I asked Daniel how he could prove that the specific brand was used, he said that he was telling me it was, then I said it was never documented in the system. Daniel’s reply to this was a laugh and telling me why should it be, it was a free service, that doesn’t have to be documented. Not good business practice, but it certainly cuts out the liability for them, Big Ray’s in Canton, IL. Essentially I have not heard back from Daniel (as I was told he’d call back), there has been no accountability for their services/mess up, there has been no responsibility on their end for their awful service and shady business practices, and the staff- from the guys in the shop to Daniel- should not be trusted to touch a car or manage a business. Unfortunately, I now know I’m not alone in this after talking with others at my place of work- I wish I knew before going in for an oil change and leaving with leaking oil and transmission issues (plugs next to each other or not, the professional should know better and own up to/take responsibility for mistakes and the effects of their mistakes).I highly suggest avoiding this location unless you want to run the risk of doing more harm than good on your car. I hope others don’t have to go through this same situation along with the pushiness, blatant disregard to people’s property, lack of accountability, and complete shadiness of the staff and management. It will save you a lot of money and frustration when you pick another location to go to.

Fast and courtesy!Definitely coming again.

I typically spend less than 20 minutes here. I gladly pay $50 for this super convient service.

Did a great job. Got it done quick

Hard workers best place in town.

These people are awesome! They are very friendly & extremely helpful. Highly recommend this establishment!

This place does great business. They are very friendly and do a great job!

In and out fast at a decent price

Talk about a nice quick efficient stop for your oil change. In and out fast with friendly service techs

I was in and out of there within 10 minutes and he taught me how to check my oil and are very friendly!! 10/10 recommend!

Very friendly, fast service.

Always a great experience with a top- notch crew!

Guys were fast and friendly.

Big Ray’s is a true blessing for our community. I have been depending on you since you opened in Canton. I am on my own, and know nothing about vehicles, and appreciate all the services you offer, as well as the wonderful, friendly, caring, knowledgeable staff. I know your mechanics have spotted a problem with my vehicle, while doing the oil change, and I was able to get the problem to a shop and fixed before I found myself stranded with a broken down vehicle. The fact I can stop in between oil changes for tire and fluid checks is a god send. Your staff always goes above and beyond to provide wonderful service with a smile! Thank you! And God Bless. Be safe.

Fast friendly service

Quick and friendly service.

They put the wrong oil in my vehicle. Causing low oil pressure. Spun a rod bearing. Going to cost me over 800 dollars to fix.

Got charged 80+ for an oil change and they wouldnt even turn my light out. Girl was rude and told me to Google it and do it myself....never again

Great service, friendly people. They dont try to scam you. Will come back.

Very good service

Cheap oil change. Place is always messy but they get the job done

Excellent place with great service

Excellent fast and friendly service. discount for military and health care workers. they dont try to up sell you. they keep it honest. and price is more than fair.

Excellent service. They let out oil I had overfilled and filled the transmission fluid. In and out in less than 5 minutes. Id recommend to anyone.

Very welcome for the 5 stars! I was treated very well when i had you change my oil. Was very happy with the service. I travel a lot and needed it done that day....

Very knowledgeable and very nice staff. I was very pleased with how thwybtreqtvtheir customers. Thanks guys for everything. I will definitely be coming back and telling my family and friends.

Good people and good service! Fast and affordable. They may even cut you deals! I recommend taking your vehicle there. 👍🏼

These guys are about the most friendly and helpful service folk I have ever encountered. Double thumbs-up!!!Appended: I went there for a second time (about a month later) and had exactly the same experience. These folks understand customer service, and could not be more friendly and helpful. This is the place to go for an oil change in Canton.

Friendly staff and the shop is open late. I work 45 minutes from town and it is difficult to fins a place the is still open when I get back to town. As an added bonus they offer a veterans and military discount. Quick clean oil change.

Professional, quick, knowledgeable and very kind. Highly recommend!

Good fast job

Quick polite service.

Love getting my oil changed here. Its so fast

Every time I get my oil changed here, it is quick service and it is done with a smile as well. They do a great job and I would recommend this place to anyone!

Just had my Ram oil change, the girl DID NOT use a funnel to pour the oil in and spilled oil all over my engine. I will never return to this rinky dink business..

Very quick and friendly service

Friendly staff, fast service I was in and out in about I think 10-15 minutes. Second time going here will now only get my oil changed here! Keep up the good work.

Fast and friendly

Great service friendly people

Always fast easy and affordable

My first experience at a quick change. Was great, extremely friendly, informative, convenient to be able to stay in your car while work is done. Especially with a 1year old. I will return!

The staff is great!!

Great quick and easy! I waited maybe 10 minutes at the door and maybe 15 for the oil change. It will be where I take my car next time!

A good place for oil changes and they give senior and veterans discounts on their good prices

Very friendly and reliable good prices

Great business. Very nice people here and we were pleasantly surprised with the speed, price, and overall service.

These guys were awesome and superfast !!! 😊 I would definitely recommend

Quick, thorough; pleasant guys to do business with. Glad to have the change in town.

They helped me with a car that had a tick noise and topped off my oil with a great deal very friendly and helpful bunch of guys

Really liked this place. Fast, friendly, and great customer care!

No good guys...no good

Amazing business. You can really tell they care about their work and also give a military discount.

They were fast and professional very pleasant and cheaper than other places finally we have a good fast oil change business in town I will be taking our other vehicle in tomorrow to get its oil change as well

Pleasant workers. Quick and honest.

Great service, friendly employees.

The guys are very nice!

Fast, friendly, great service!

Friendly staff!! Good prices!!

Kind of high prices for oil changes

Awesome place to go!!

Fast and affordable!!

People were friendly

Very fast and to the point,