Customer service rep that I talked with on the phone told me that I couldnt cancel my internet over the phone, and to cancel I would have to come into the store with my equipment. Polite enough and I get it, they got an extra months payment out of me. Came into the store and the lady at the counter was very polite and helped me cancel my plan. I took a few photos, mostly because I was very surprised that it didnt look like an office, it looked like an apple store. A woman who I assume to be the manager yelled at me from across the room you cant take pictures in here! You cant take pictures of us! No sign on the door, and Im not using them commercially. She could have just asked me nicely and not screamed it at me.

Recommend making a reservation. When we signed in at the kiosk, it asked if we had a reservation. We did not. There were seemingly plenty of associates working and we were #6 on the list when we signed in. Several other people signed in after we did but one of them must have had a reservation because they jumped to the top of the list. Took half an hour before we were helped.

I had a pretty quick and great experience for the amount of people that were signed in ahead of me. I love the set up of the store. The customer service was exceptional as well!

Today I finally made the switch to spectrum for my cell service! Only $45/month for unlimited data, texts and calls. I Jamie helped me through the whole process! She even helped me call my old carrier to cancel and was patient with me through the long wait time my old carrier had me on. She not only made the experience simple and quick but also just lifted my mood with her positive demeanor. So happy to be fully spectrum now!!

No long wait. Convenient, staff was helpful, friendly, & courteous.

I give Gloria 10 stars but 1 for the center. Waited forever to be called. Gloria serviced more people than the other 2 agents. One agent kept leaving her customer and assisting another at the payment kiosk which should have never happened. She then had him sign in and then took him immediately mind you there were 4 customers ahead of him. So apparently being loud and knowing someone is ok with the staff and management there. Very disappointing.

I will never be back here the manager Jamie approached me and told me that I needed to leave(I was open carrying legally) and demanded I show my CHL to her I told her Im legally open carrying and there are no signs on the door. Im thinking Direct TV might be a better option after this experience.

Would have been 5 stars if they had told me I needed to call spectrum to activate the new equipment.

Even though they could not really help me. The girl helping my dad and I was very helpful. She was honest, polite,and very helpful. I just wish I could get a better price for my dad on his internet and cable.

Staff were less than enthusiastic to be at their job and working. Nothing really wrong with the experience, just could have been friendlier.

Really good service when I went in yesterday the two girls that helped me were very fast and so sweet

The lady gave me a Deal For My sons iPhone 12 PRO today: So gave it 4 stars & SHE better get the commission

I was on the phone for 55 minutes with Spectrum to add HBO so I could watch the Hard Knocks season starting tonight. Three different people- none of them could handle this simple task, and they told me my modem had been listed as lost......idiots at the store and the service number since last September when I enrolled with them. Numerous issues over the last year.

I came to return equipment. I registered and watched multiple people walk up without appointment or registration and cut the ridiculously long line! Took 45 minutes for a 2 minute drop off.

First let me say make an appointment it will save you the wait. But since I didnt have one my experience was fine. I needed to exchange my dead router and they said the wait would be an hour and the store was packed. They had 6 people working behind the counters. They made an announcement about partnering with UPS store next to Olive Garden to return equipment and about 25% of them left. My wait wasnt an hour and I got back home to finish watching Loki!!!

We recently had our internet installed by a professional technician by the name of Joe Leavers.After several failed scheduled attempts on behalf of the sales department for wrong dates, Joe was patient and understanding through the whole process.Before finishing his work he called me to come check to make sure that it was good enough before he departed which I do respect very much so!Thank you for the USA laptops thank you to Joe my business relationship with Spectrum has been restored due to a previous past bad experience.A+++++

I have no problem going in and using the kiosk to pay my bill fast easy as long as your info on your account is correct to get into them its a good system to use to pay your bill in peraon without the wait.

Easy to sign in. Fast service. Friendly associates.

Went in with internet issues. Had already spoke with tech support, swapped my modem, and had a tech out. The store was Spectrum’s last chance for me. Talked with Jamie, and explained the issues. She asked in depth questions about my household connections. She recommended a faster speed, and switched out all of my equipment, cords, etc.... it’s working perfectly now with no issue. You can tell the store is more knowledgeable to our local issues. I give the store 5, Support -1

In and out business handle very quickly love the ladies that work there

Very rude. Made us take our modem on the other side of beldon village mall just because we had it in a box. Had to take it to the ups store and ship it back. I saw nothing in this so caked store except their cell phones.

They really should rethink their policy of badgering customers to upgrade and get new services. When I come in with a technical problem I dont want more things, I want what I have to be fixed and to leave.

Had to wait a little bit, but the staff was friendly and provided me with what I needed in picking up equipment.

It was easy to pay the bill n no lines

Friendly staff; efficient service.

I have been a spectrum customer for about 24 months. At first I had great service and a great experience. After the first 18 months I noticed a drop off in speed and issues using my wifi in parts of my house that were farther away from the router. I called and got a new router that worked well for about 2 weeks. Please note I went 18 months with no issues and my wifi even worked well out side. Since then I had a service tech come out who told me my modem was hooked up with a store bought cord. I noted that I have not touched anything since it was installed. The tech proceeded to move my modem to my basement and put a new cord on it. Then told me I should buy a $180 Nest Wifi system so it would reach to all areas in my house. I then received a $50 charge on my next bill because he had to set it up with spectrum equipment. I assumed I could call and get the issue rectified but the billing department told me it was valid. When I explained the store bought cord was installed by a Spectrum tech originally and I had no issues for 18 months they told me it was too bad and the charge stands. She was polite but clearly customer service is not a value of Spectrum. I am highly disappointed as there is no other provider in my area that offers the same speeds. I also currently pay for 100mbs and my last 3 speed tests I conducted FROM MY MODEM came in at 82.3, 95.6, and 72.9. The response to that was it happens and we can send someone else out. I argued I did not want that if they feel it was okay to charge me $50 for a service issue they created in the first place and I did not have confidence in them based on the fact they would not remove the erroneous charge. The people I spoke to were polite but the company policies seem to be an issue. I will switch as soon as they do no longer have a monopoly on high speed internet service in my area.

For internet, basic tv & land line phone -- the price goes UP every month. Called, got a package for one year, and was told the price would not increase till the year was up. The price invoiced was as quoted for one month, the next month it was raised by $20.00. Called, they said it was an overall rate increase and they couldnt do anything about it. The rep said the person I spoke with shouldnt have told me it would be good for a year. This is not the first time I have been lied to by Spectrum reps. They really dont care about their customers. Cell phone deal hasnt been raised yet (2 lines @ $14 each for 1 Gb) but it wouldnt surprise me, since they keep raising all the other service prices. Very unhappy with Spectrum, ready to change the internet, tv, land line to different carrier. Not responsive to customer problems, poor value, very unprofessional.

I wish I could leave a review without having to put one star because honestly they do not even deserve one star. Absolutely rude! So glad we switched to AT&T! So much better service and a better price!

Was in and out in a couple minutes. Thats great!

We ordered internet, and it prompted us to pick up our equipment at the store, so we went to the store. Little did we know, we were supposed to make an appointment. It would have been nice to know when we placed the order. Upon arrival we checked in, then waited for about 45 minutes. Not only was the wait long, there were so many people, which is very uncomfortable during a pandemic.Once it was our turn the employee gave us equipment, but told us that it was the older equipment, which SHOULD work, though we were skeptical. He was out of the equipment we were going to eventually need, but we could try back later in the week.Of course, we hooked it up and it didnt work. We spent a long time on the phone with a nice guy at the support desk, but he basically confirmed that the store rep knew he was giving us the wrong gear.Needless to say, our experience was this store was quite disappointing.

The lady who helped me was phenomenal. Great service and very helpful.

I literally despise spectrum with every ounce of my being. If there was another option for internet service in my area, I would switch to them without a second thought. Constant outages, slow speeds, they sent me a “new router” and tried to act like it’s a good thing because I’m going to get faster speeds (which I did not). The “new” router was all scratched and dinged up and the power cord for the router was the wrong cord. Please for the love of god if you have another option for internet service, choose it and avoid spectrum at all costs.

Good Service, little slow, Had Staff

Western omelette was huge! Great portion size and friendly service at this long time North Canton local restaurant

My experience at Canton Spectrum today.Me: Im sorry I know there is a line out the door, but a tenant at one of my properties died. I have nothing to do with her account, just want to make sure you get all your equipment back. Can I set this bag here?Spectrum rep (Terry): No, cant leave it there, you need to wait in line sir. You are rudely cutting in front of all those people outside.Me: I dont need to talk to anyone at Spectrum, I just wanted to leave the bag so the equipment doesnt get thrown away.Spectrum rep: You cant leave it, wait in line... I dont care if you throw it away.Me: Ok. Ill throw it all away. Have a nice day. 🤣 🤦‍♂️

Incredibly slow staff (admitted by the manager). Waited 45 minutes just to be told itd be another 45 minutes (just to get into the building as we were forced to wait outside). Manager wasnt very pleasant and insulted her employees to public. Sad to see the new name hasnt improved the customer experience.

The first time there the person that waited on me was not helpful gave no instruction which caused a great deal of aggravation and a second trip back was required. The person who waited on me the second time explained in detail what was required and even provided an instruction sheet.

I dealt with intermittent outages on a daily basis, several support calls, two on-site service calls that did not solve the problem, and a ridiculously frustrating and failed attempt to replace residential service with business service (I am a business owner). After 18 months, I finally switched to a local company with way better service. Even though it’s costing me a little bit more, leaving Spectrum has been worth it.

Staff are courteous and helpful.

Spent about an hour between wait time and assistance. They were very helpful and explained things in detail.

Store is ok. But spectrum as whole is disappointing, customer service calls 1 star. Poor communication and disorganization from a communications and media company??? We have no choice of providers so were stuck. Like that embarrassing family member you wish you didnt have.....

Customer service a little slow but very polite

0 If there was that options!Sunday go to return our router as Spectrums is awful..I store was to open at 1200 doors did not open till 1205.Kiosk was not up in running. 12 of us just got into a line. Only TWO people working.One guys was told to bring in his old eqioment in and he could just leave it on the counter with his paperwork. Nope wrong answere. Another older guys need to just pay his bill as they where going to turn off is cable if he did not pay.. He did not need to be out and about.In the middle of the second set of transactions one of the customer service reps thinks its wise to start setting up the kiosk. Insted of waiting on people..I gave him the riot act handled him my route and and said you have yo figure it out i am not waiting any longer on your all poor customerservse and not being ready for the day.

The place was clean the staff was quite busy but still friendly. I had to wait about 15 minutes but once it was my turn a nice lady had me in and out no time.

Only one good lady in there

Always finding ways to raise costs and charge us more . The most greedy company I have ever dealt with.

Location review: Bob at this location was amazing, wish I had contacted him first before dealing with customer service over the phone. Great interaction very personable. 5/5 for Bob.Customer service phone call review: Unfortunately.... now onto the customer service of Spectrum itself via phone call. They are a bunch of thieves and stole about $300 that Im getting back in my credit card dispute. 1.1 star/ 5 stars on trustpilot. The company tactics are shameful in how they treat a customer of over 12 years. Roberto in cancellation/retention a supervisor was unGodly rude and unprofessional insinuating I was lying and constantly having a degrading tone of voice. You should fire that clown as he has no business working in customer service or talking to people whatsoever. -5 for the phone call I had with that horrid person Roberto today.

I wish I could give someone zero stars I called and try to have my address changed and told them I didn’t want to change anything just my service address right down the road to my other house where I’m going to be living and they canceled my account and told me I couldn’t have my same service and tried to make me paid for start up services and all kinds of other stuff they kept lying to me and hanging up and not helping me it was the worst service I’ve ever had the Better Business Bureau should do something about spectrum they are absolutely insane with how they treat people

Well Im glad to tell you all that the reason I recently visited Spectrum was to return all of my equipment. Except for my router. The internet I will be keeping. I have found and absolutely awesome alternative 2 Spectrum and if you would like to email me I would be happy to share that with you. However I am giving Spectrum A1 because I feel they have monopolized their field. I dont know why with all of the deregulation with the electric company and gas and phone, why are we not able to choose from other cable companies.

Very nice employees

Kudos to the Spectrum store in Canton for the sign-in system which keeps everything civil and in order. I was pleased with the rapidity and quality of their service. The staff remained friendly and informative during an extremely busy spell in their workday. My visit, prompted by a tech support call, resulted in better service and a lower monthly payment! You really cant beat that.

Aside from the corporate expensive bills for service, they were pleasant at the store.

My husband and 7 others standing outside says open no one is opening doors, this is another reason we r canceling our service

There technician was very knowledgeable. Had my wi fi up n running better thean ever. Had all safety devices in the service was excellent.

This review is for their in person customer service. I want in there today as soon as the store opened and the greater told me it might be a weight because they are severely understaffed and she is only a greeter. She was very nice, accommodating. And provided different service options for those that were still waiting. Even though there were several customers (including an angry one) all over the place, she and the few staff that actually showed up did a great job in a stressful situation. So I just wanted to issue some acknowledgement to the staff considering most reviews that are posted tend to be nasty ones.

Service is good but continual calls for bill that start coming 2 weeks after the last one was paid is abusive

Was fastest Ive ever been in and out of there lol(who knew)

Went to pick up equipment and they didnt have what i needed.

I went to spectrum yesterday to see if adding a line to my existing parents account was an option, the agent that helped us (Marquis) was checking to see if it was possible. He proceeded to ask what phone i was wanting to get which i said was the Iphone 11, he said it wasnt in stock but he has the 12 so i agreed. He kept going on with seeing if a line could be added, and had me deactivate find my Iphone on my current phone. After about an hour (and all the employees talking to each other and not the customers they were helping) he told me that a line couldnt be added, and my phone factory reset, which he told me to call apple support to fix it... 5 hours later after we left the store and no help from apple support we found out Marquis wiped my SIM card and all data from it was gone. He did NOTHING to help, he blamed apple and said it was on their end, which now i am out of a phone completely because of him. DO NOT GO TO THIS STORE.

My bill keeps going up. I pay for 10 regular channels and internet. Bill is now $120 a month. TV never works, always says buffering at least a dozen times a minute making it very hard to get through a show. Everytime I call instead of fixing the issue they want to sell me more services.

Have had no problems

I was returning my equipment, so the employees were super nice, the actual Spectrum service was horrid and didnt work right. Only one star due to the corporation, not the actual employees at the location.

Too many employees sitting around watching the TV still helping you

Very fast service! Gloria so friendly. The store so modern and updated.

It was okay took them a long time to activate my phone

Employees not very helpful

Very friendly and super quick

Worst company ever for customer service. Tried to shut off service, with equipment in hand, for someone placed in nursing home. Need POA to shut off cable??? Guess what you got your last payment

Always treated with respect.

Too long waiting...need more reps

We went to go get a router and we were only there for 2 mins and it was great

No problems, easy exchange. The lady that helped me was very pleasant and helpful and

Didnt even get my box activated and was there over hour so day 5 of no TV and I aint going next week in the cold

I want to explain the 1 star. This location is clean, modern, and the guy who helped me was efficient, intelligent, and helpful. I have had spectrum less than 24 hours. Less than a day. Theyre already over charging me what the agreement was! Theyre charging me for an install that didnt happen. No technician needed. Their guy had to turn on service, thats it. I have no control over that. Customer service decided thats a valid charge.....? I think Ive changed my mind already. Ill see if anyone else can properly assist me.

No customer service. Worst company to deal with. Dont go to them when you get into trouble and need some help. All you will get is im sorry nothing we can do. customer for over 20 years. Nothing but a big rip off

The worst customer service Ive ever experienced. Was treated poorly and lied to.

Has had Spectrum internet and cable service for over a year but now we receive the tv service through an app. We lose Wi-Fi connection often and app freezes up

No help what so ever

Have never had a worse experience with an in home service!Have had 10-11 tech visits,talked to 40-50 clueless people,still have no working service.This has been the most incompetent mishandling of an account ever.Is there anyone at all at Spectrum that can diagnose and repair the problem with the internet at my home?The storage and exchange of information at spectrum is deplorable!They tried several times to blame this on me-ive had 4 different subs clear my equipment and the wiring in my house!Anyone from spectrum p-lease help!!!

Made 4 trips and still didnt get what i went for. I DO NOT RECOMMEND ANYONE GET PHONE SERVICE FROM THEM

If i could pick 0, or even negative stars...I would! Spectrum put voice on my plan without my conscience permission. I dont even have a home phone...I would never agree to pay an extra $9.99 a month for something not applicable to me. When I called to remove it, they wouldnt give me my money back for the many months I didnt catch. Slimball company!

CLOSED BECAUSE OF COVID...👎👎

Havent had to go in for a long time. New location is plush and the team members are awesome

I hate spectrum! Our channels are always saying they are unavailable or we have to upgrade on channels we pay for remote to one box has not worked since installed the living room box. The main box will not fast forward or rewind on eve even after resetting the box and changing batteries almost daily it still doesn’t work Giving them a 1 was a stretch!

Very good

Consistent 1 star reviews for a reasonOnce 5g is here, Im out. My bill has gone up every month, and for some unknown reason I cant pay my bill online. Waited 55 minutes to pay my bill. HIRE MORE PEOPLE!

Worst customer service ever! Nothing but rude and incompetent employees who want to do nothing but push you off onto a machine and when that doesnt work they want to do nothing but argue with you!I will look into AT&T and get a firestick!

I do not recommend this company. My bills always increase the longer Im a customer. I cancelled my service early and they state I still have to pay the full bill. How can you charge someone for a service you are no longer using. Bad business, would not recommend.

Support is gut wrenching. How many departments will they transfer me to before they run out? Each one asks for the same info. Red Pocket and other MVNO’s are much cheaper and easier to deal with.

Everyone was extremely kind and helpful! Several women helped us switch over a cell phone which ended up being quite a process but they didnt give up.

Absolutely horrible experience... Took my mom out there to get new service 45 minute drive. We walk in no hello waited another 20-30 minutes to have anyone come up to us. Then the rep got upset because she wanted to keep her number and the got upset because it was gonna take another 45 minutes to get the phone activated. Then we go to pull the account up for him to tell us shes not authorized on the account. So I get customer service on the line only to have another rep come up to my kids 12 & 13 and ask them to go wait outside... UMMM NO!!! This is not the 1st time Ive had this type of service at this location. ABSOLUTELY HORRIBLE SERVICE!!!! THEY HAVE LOST A LONG TIME CUSTOMER

I dont trust this company. Paid for high internet speed for over two years. And then found out they were providing the lower speed the whole time. When it was brought to their attention they would only reimburse me for one month, and didnt follow through with that! Beware check your speed to see if your getting what your paying for.

Poor customer experience... Par for the course for Spectrum. I cancelled service recently and had to drive to this store to return my modem. 20 minutes of standing around in their store just to drop off the equipment and for a guy to hand me a receipt I didnt want.Spectrum Management - There has to be a better way to let customers drop off equipment without having to wait for a sales rep.

I went into this store today for the first time. Before leaving my house i spoke to a spectrum representative who assured me this 30min drive would not be in vein. Upon arrival i asked the lady to proceed with a phone replacement that i called about. She refused to help me in any way. She would not contact the hotline for help. In spite me having told her that i was assured i could do what i was requesting. After i left the building i called the spectrum hotline back to ask why i was told to drive that distance only to be rejected. While on the phone the police arrived at witch point an employee attempts to file charges on me for vandalism. When asked to show proof of such events the case was dropped. This behavior is unacceptable and i will be filling a lawsuit if nothing is done

They make you wait outside in the elements ie. rain and etc, very slow service although theyre make you have an appointment to return items. No needs because what they tell you on the phone and online is COMPLETELY DIFFERENT once you get to the Spectrum store.

Was really impressed on how the inside looks. Havent been there since they moved there. Needed a new modem was in & out in a matter of minutes. Way better than the last place they was in. Good job!

After reading the other reviews I have to say that was not my experience. I had to exchange equipment and the woman behind the counter was so pleasant and so kind and made my experience what it was and it was wonderful. I didnt catch her name or I would shout her out!

Extremely slow and lazy employees. Spend more time chatting with each other and spraying copious amounts of air freshener about than actually getting any work done.Plan on standing/sitting for at least 30-60 minutes so bring a good book while you wait.

Forcing me to wear a mask but dont give me one.

Expensive and difficult. Waited 45 minutes to exchange out bad equipment. Looking for a better option.