I set up a membership plan to pay monthly so when a massage is needed I could get one wrong on a good day you might be able to get an appointment scheduled for 2-3 months down the road. This place is a joke dont waste your time or money on a membership that has no perks or benefits. Not to mention just expect to get some one different every time. If I could have given 0 stars I would have.

I have been a member of Massage Envy for over 7 years. This includes moving 4 times and living in 3 different states. I am now cancelling my membership. Never have I encountered the impossible wait times and scheduling issues that exist at the Burlington, NC location. This is the only location within a reasonable distance from my home, but I cant get an appointment scheduled there. It is not possible to schedule using the online scheduling system, and even if you call the clinic, the wait for scheduling is well over a month out, and thats if you just take first available and not specific to your schedule or massage preferences. Additionally, when I tried to speak with the location about these issues, they offered no assistance or really even any concern - I guess they have enough business, they dont care about losing customers! I asked for their help with cancelling my membership, and they were no help there either. Most poorly operated Massage Envy I have encountered.

I have been going for almost a year now and I absolutely LOVE my esthetician Ashley she is THE BEST!! I am always recommending her. And for massages Renata is wonderful. Happy to have found a great place close to home.

Dont do anything with them. They will charge you even if they never notify you of any appointment that you may or may not have made. Never give them a credit card number because they will use it at their convenience. And you will be sadly disappointed.

Great place for a massage. My appointment was at 2:30 p.m. and we went back at that time we did not have to wait. It was a very relaxing time and I definitely will go back again.

Had a first time appointment today and they told me to come in 15 mins earlier to sign first visit forms. Canceled on me due to a “personal emergency” as I was already driving over there 20 minutes before my appointment on Mother’s Day of all days. Very upsetting but hoping the manager can give a free massage for the inconvenience. Will keep you updated.

I just loved my moms name being on the board!! Too cute. I love Johnny, he’s awesome! The ladies at the front are great as well. The only issue I have had over the years was the TURNOVER rate. I have had over 10 massage therapist in 4 years. I’m hoping everyone is satisfied and stays!

I booked a massage two weeks prior to my appt. I hired a babysitter so my wife could enjoy a nice massage. They waited until 9:47am to call and tell me that my 10:45 appt had been cancelled due to lack of staff. If I had cancelled an hour before my appt they would’ve charged me full price for the massage. Instead they offered me some free lavender spray at my next appt 😂😂. I wouldn’t recommend anybody wasting their time or money at this place. Very unprofessional and terrible communication skills. Save your time and money and do business somewhere else!!!

The massage was not great. It was not warm and fuzzy. It did not take my cares away. Sad. I had high hopes. One of the receptionists was great, though.

This location is terrible! The will continually your appointment due to personal emergencies. We made appointments in December for January. THREE DAYS before our appointments they canceled due to personal emergency on our appt day. How you know youre going to have an emergency in 3 days ia beyond me! So we reschedule for February, because you cant get in any sooner, and same day the employee has another personal emergency. They reschedule with another person and 2 HOURS LATER they cancel again for personal emergency!!!! Its inexcusable! The do not have enough staff to cover their appointments...its rediculous!! Save your money and get a massage elsewhere.

The best birthday gift

Appointments get canceled and rescheduled all the time. Multiple times Ive been set up with the wrong type of therapist ( I like deep tissue )

Never will I return to Massage Envy for the following reason. Deception in contractual terms for membership. I told the young man that I was a veteran on a limited income and therefore required drafting from my account on a certain time within the month. This occurred the first 3 months and then they decided to change the date which of course was a date when no funds are available! Tried to explain to them but they weren’t any help. They continued drafting on the wrong day and stated they couldn’t change the date! It’s been a hard year dealing with them! Now that the year is up I have to fill out a request for cancellation in other words. If you don’t do this they would continue drafting even after the contract has ended! Burlington office isn’t customer friendly at all when it come to contract issues.

Raymond is awesome! I have been to multiple places and multiple providers but he has really helped. You couldn’t find any better professional anywhere!

And just so you all know the 1 I had renolda female that declined to do my massage especially after the girl on phone said to come at 9 pm they knew only one spot n neck not to do..its like she just wanted to go home she had n additude also... greensboro is where Ill go there great especially mgr there

Booked an appointment over the phone. Within a day got a call from their Concierge saying they had to change the appointment. I showed up when they asked me to and they couldnt find the appointment in their system. After 15 minutes of blah blah blah someone finally got the appointment on the screen and then I was provided excellent therapy. So good in fact that I immediately signed up for a membership and scheduled a second visit. Showed up for that visit and was told that the appointment wasnt in the system again. Showed them the appointment card they gave me with the time, date, and name of my therapist. Didnt matter. They refused to honor the appointment and made a stink when I told them to refund my membership. When I asked for an email confirmation of the cancellation they sent it and it was undeliverable because someone had mis-typed my email address. I dont think they are competent and I dont think they care.

Well I tell you, I am not at all satisfied with this company, first I call to make the reservation for my wife and it turns out that they ask me for a card number to take the reservation, when a gift car will be used, then ask for a gift car they gave me of $ 40.00 and they told me that it was only to be used in their company, when the person who sold me the program told me that I could buy and use this gift in any store and not exclusively. On them, well I feel robbed and scammed by this company that I imagine they dont care much what I say, but I hope this can help someone else to steal their money like meand I forgot to comment something, when I asked them to cancel everything and that they returned my money, they told me that they could only return 50% of the purchase, they are a company that deceives people

Massage envy keeps me going with full-time job, kids and all of life‘s responsibilities. The monthly membership assures that I don’t forget to take care of myself. Be sure and ask for Charles! He is the best.

Nope. Nope. Nope. Booked a massage at this location. I walked up to locked doors because the receptionist didnt show up to open the store. My massage therapist also didnt show up. Ive tried since then to book an appointment and no one EVER answers the phone. This place is clearly mismanaged.

Wife loves it!!! I got her a deal for Xmas there!!!

I have been a customer for a year and a half now. I have been going to Tara for a few months. She is awesome with deep tissue. The front staff is friendly and is on top of things. They see me coming from outside and already check me in before I even open the doors. Highly recommended.

Very friendly front desk staff. Massage therapist are very good and I appreciate their interest in my overall health. One downside, however, is there does seem to be a fairly frequent change over of therapists which forces clients to find a new one that can meet their expectations. This seems to be a problem at most of the franchise locations IMO.

I have been coming to Michelle for my facials regularly for a few months now. Michelle is the most attentive, caring and professional aesthetician I have ever gone to! I drive an hour each way to come see her! She always listens to any concerns or questions I have and responds knowledgeably and kindly. Her demeanor is calming and her facials relaxing and rejuvenating. My skin looks the best it ever has in my whole life thanks to her wonderful skills. Michelle is the number one in my opinion and I will continue to see her every month!Thanks Michelle, you are the best! (:

I thought I wouldnt be a fan of a chain type of massage place. But I had gone for their professional stretching and after telling the receptionist what I needed she arranged for a particular stretch and massage therapist. It is a perfect match and I am continuing to go every two weeks and am very pleased.

Horrible place. Staff lies, changes policies and my last session was shorted a bit over 10 minutes.

The massage was nothing that I needed and I left worse on than when I came in. I didnt speak up for myself, but I felt it would have been a lost cause. It was not the right person for me, and I probably wont return because of it.

They dont give a full hour massage. And if you get an add on. No time is added so it cuts your massage session even shorter. Dont get locked in to a membership when there are other spas that non members pay less money than massage envy members pay. I switched to A Spa Boutique in Graham and its worth the short drive. I pay less and my massage is a full hour. Its a relaxing place too. Not sterile. Large rooms. Less chain store feel.

Michael is a great therapist

I dont like their policy of counting the exact minutes of your massage. I was late once by 5 minutes and that ate in to my massage time by 5 minutes and I never got it back. At times I was undercut time by a minute or two, which would not be a problem if they ever went over time, but they NEVER do. And it wouldnt be so bad if they did not make it such an issue in the first place. But since they make it such an issue I had a problem with that. I find this policy entirely irksome and it leaves a bad taste in your mouth. Its not very relaxing, in fact its stressful because you walk in and you feel like you have to watch the clock. I would never recommend this place to anyone.The therapists however were excellent but I would not credit that to Massage Envy. They were all excellent in their own right.

It’s Mother’s Day. My wife’s appointment was at 4:00 pm with a female massage therapist. She arrived at 3:30 pm. At 4:12 pm, Carl came out take my wife back for her massage. She let the front desk know that her appointment was with a female. Josh informed her that there were none available and that my card would be charged $27.50 for a cancellation fee. This is unacceptable! I received a called a while ago stating that my card would not be charged because clearly the confusion was not our fault. Horrible customer service!

I would never recommend this place. Get your first introductory massage and keep it moving. I was totally suckered into signing up for monthly subscription. I was told If you would like to share your sessions, the individual would have to pay and extra 10$, which I was completely cool with. Well I tried to schedule an session with my husband, since we had a good session in November, but it seems there is a clause that if he used one on my sessions, he would have to wait 6 months before he could return. This was NEVER mentioned during the sign up. This is very frustrating, to be told oh yea, you can hand them out when you want and to who you want but only every other 6 months? What am I paying for? We couldnt even get the weekend we wanted and had to be pushed back to the end of March, which April would be the month he could return for another session, but that was not even offered when scheduling.

Charles gives a great massage and checks in to make sure its great to the end!

Ive been to this spa at least three times and only once was i satisfied!

They close earlier than posted times

The worst place Ive ever been. They had to rebook my massage multiple times because their staff cant get it together. When I finally got seen my hour massage included just under 30 minutes of actual hands on massaging. Finally at the end of it all they tried to push a membership on me. After declining they were suppose to run a friends card who had got me the message but ended up running my card which they claimed they needed on file to give me the massage. When I told them I wanted the refund in cash as I had other shopping plans and did not have the funds or time to wait for a refund via card they refused even though it was their mistake and threatened to call the cops if I didnt leave. Terrible and unprofessional people, I left a hundred times for stressed out than when I walked thru the doors.

These people make you feel like a brand new person from Head to toe!! Simply Flawless!!

Love this place. Monthly membership.

Johnny is the best and Kimberly is wonderful at the desk.

Dont go everrrr go this place.. i froze my account for 3 months and they were still drafting money out of my account.. When i called and ask them why they were still doing that they said they never received it...yea okay.... Why would i want to pay money monthly and get no service?..

Loved it will not go anywhere else

3 times they let me down.. Valentines Day.. My Birthday, and a hot day in July.. Grrr. theyre not worth your time, find another massage place.. there must be a better place.I feel bad for the Employees , ok not.They are part of the process, the problem.They Just are not flexible they can just go out of Business, I wont miss, or recommend them to Family or Friends..

Excellent place I feel wonderful after having the message

Wonderful and attentive staff. Love this place.

Therapists are good. The two I loved are no longer there (Derrick § Kristen). But others are good. I havent been in awhile due to medical stuff. I am very unhappy w/this clinics policies. Bc of my medical needs I have several visits in the bank bc had to reschedule until better time. Staff always polite. My account is 2/m past due. I wasnt contacted to relay acct was past due. Mbrship was gifted to me and hes been paying so we both assumed all things were well. Updated info two months ago everything is current. ANY-hoo I was told I cant use any of the 6+services I have in the bank until my account is current again. I dont understand bc the six+ are paid. Even if I cancel mbrship (no longer under contract) I have to pay up 2 mths to use my 6+services. Why cant I use those now?? Im only asking for whats already been purchased. Im Very, very unhappy. Im in pain, miserable and apparently stuck w/a membership I cant use when I need it most. Unless of course I want to pay $95 (as a non-Member) for my visit. :(

Very professional & attentive to concerns.

Rebecca (massage therapist) and Kensley (esthetician) were fantastic! Already have my next appointments scheduled!

Immature Management doesnt appreciate your business.

Hour massage... Yeah ok.

My favorite place to get a massage or facial.

My old crooked body NEEDS this st least once a month.

I would tell you my therapist but then I could never book her.

Misty is great

Feels great

Therapists are hit or miss.

Bryan is the best!

Great personnel

Excellent

Very pricey

Love it!!!