Thank you so much to Greg, Michael, and the financing agent Tyler. This place is amazing! I came in to sell a 2018 Toyota Corolla, and they had quite a generous offer if I may add, and I also bought a new 2021 Nissan Versa VS. When I tell you this was the FASTEST car buying experience I’ve ever had, I’m not exaggerating. I was in and out in under 60-90 minutes? If even that. I was blown away at the speed and efficiency they handled everything. Greg is incredibly knowledgeable on the vehicles they offer, and didn’t have the annoying “pushy salesmen” vibe. He was totally laid back, super friendly and personable, and really just let their products speak for themselves. As for Michael and Tyler; they’re straight shooters. Straight to the point in the nicest, most polite way possible. I still can’t believe how fast the two of them finalized everything. But all together these 3 gentlemen really set the standard for what a car buying experience SHOULD BE. I will most certainly be a return customer. Go check them out! Just make sure to ask for Greg Gaskins or Michael Barrow. And ask for Tyler to write up your sales paperwork, that man will have you signed up and good to leave in NO TIME. Truly impressive!! Thanks again for putting me in an amazing car 🥰

I bought my Honda from Autonation Ford-Burleson and I come here for my routine oil changes and every time I never leave unhappy. The techs and advisor are always polite, knowledgeable, and fast! I’ve never had one bad experience here!

Had a great time with Skyler. She was very knowledgeable. We were able to go on several test rides. Even though we ultimately went a different route, the dealership didnt pressure us in anyway nor made us feel uncomfortable. When the time is right, I will be back.

It was great. Went to pick up a part, and I needed help with a small issue, and my service advisor, Fernando, took time out to help me out!! Thanks again for the great seevice!! Much appreciated. Jerry

Wow! Impeccable service. Concerning service on your car, have you every had them drop the ball and blame it on everything but themselves? NOT THESE GUYS! They more than made up for my inconvenience. I especially want to thank James, Linda, and all who took part in my service. Gods blessings on this dealership I 🙏.

My transaction to buy my truck was fairly good. They did overcharge me for the price of the truck and when I brought it to their attention they said they would refund the money after my check cleared . Since it was a cashiers check it cleared as soon as they deposited it . Ive not received my money after three weeks and I cant get anyone to return my calls. So I guess I would say . Im not very impressed. Typical dealership, if theres nothing in it for them. The customer is not important .After this post I received an email requesting that I call the general manager. I spoke to him and he said he would contact accounting and have a check sent out immediately. He apologized and did send my check via FED EX the next day.

Had a good experience when we purchased our truck from Trevor. Previous rating was 5 stars, and I’d purchase another vehicle from AutoNation Ford Burleson.The service department on the other hand lacks attention to detail. I recently went in for an oil change, tire rotation, balance, and alignment. After I picked up the truck, I noticed grease on the door handle, driver seat, center console, glove box, and steering wheel. Then I noticed they used a clip weight to balance my front driver side wheel. I have Fuel forged wheels, painted and clear coated. Using clip weights doesn’t only look bad, but it can chip the protective clear coat which will result in paint chipping off of the wheel. I didn’t even know clip weights are still in use. I went back to have that resolved, which they did. Before I left the second time, I had to hunt down the tech to get my wheel lug nut key and socket back, the key was still on his impact wrench.Today I just noticed that the wheel caps are not sitting properly on the wheels (all of them), the are crooked and off center. I can only assume this is due to the tech not seating them properly after balancing. I fixed that issue in my driveway.I will not be returning for service here. If you do, double check everything before you leave.

I would like to start off by saying that I had a bad experience working with South West Ford in Weatherford and because of that, I decided I wanted to custom build a car online to cut out some of the communication with dealerships. Fortunately, I had the opportunity to work with Kimberly at Auto Nation Ford in Burleson. She was amazing! I filled out a loan application online and she called me the very next morning to discuss my options. I told her about my experience and she went out of her way to ensure I had the best experience possible. She was transparent, patient, and helped me think through my options. I ended up purchasing an Explorer XLT off of their lot. The process was smooth and I never felt like I was being pushed into something I was not comfortable with. I highly recommend Kimberly and Auto Nation Ford in Burleson if you are looking to purchase a new car!

I did have a problem initially but after the service director James Holloman stepped in the situation went from bad to good. He took care of me in the end. If you have a problem with the service department please reach out to James and he will find a solution.

My most recent visit was frustrating. I booked online in advance and selected the package I wanted, which was Oil Change Message Services and was priced at $451. When I dropped off my vehicle, the guy who took my vehicle wanted to know what I needed. I explained that I booked in advance but he still wanted me to tell him the specifics. I tried to look it up through my confirmation email, but the website only confirmed the title of the service I selected and the price, which was frustrating. He rattled off some of the things that he thought were probably on the service, which were definitely things I remembered and he said hed look up in the system to verify the rest. My fiance picked up my vehicle for me and the price was only half what I was expecting. I went through all the steps to schedule a service so I could see what I originally picked and yup, several things didnt happen. So yes, I got the main things I needed like the oil change and tire rotation but what is the point of booking online if it means nothing?

They provide efficient and excellent service on our work truck at every appt. They have been very accommodating.

Bought a 2017 Lexus SUV - great price. No negotiating. Straight up solid deal. Sales person was very helpful. Card acts checked out. Good value

Thank you Melvin Jones for coming up to help my sister on your day off. This is our 4th Ford with you and you are AWESOME.

My wife and I including my son including the salesman for the dealership test drive a Jeep compass overall it was pretty damn good what the exception of the transmission kept pulling it seemed as if the transmission has some issues and what I really respected a lot about the salesman he did not try to just play it off downplay the situation he said guys Im truly sorry I did not know this vehicle was like this Im going to report it and have it fixed hes hooking us up with another vehicle we test are open and its really really great run smooth low miles and hes been working with us since we got here and it is now 8:20 p.m. and we drove 6 and 1/2 hours from Midland Texas

First time dealing with them not a great experience. They talk about wanting to earn your business you pretty much have to stay on top of them an email them to get the info needed because if you dont you wont get anything back looks more like they want free handouts without doing the work. Worked with Melvin Jones on ordering the new Ford maverick this dealer has no idea on what to do. Went in person to make sure everything would get done correctly the first time so I wouldnt have to go back and they dont even know how or what is needed to order an submit correctly an you guessed it I would have to go back an do more work so it could get submitted. Everything is at their convenience I would personally look elsewhere an not even bother with them big thumbs down.

Went an hour out of my way for the truck I bought. Im happy with my truck. The dealership not so much at all.Ive taken my truck back 3 xs for something easy to fix that should have been fixed the first time.After a week Id call to check up on the status and it was always difficult to find my truck in the system so Id have to wait on a call back.We were promised while signing papers, the truck would be cleaned inside and out. Never happened, even after bringing the truck back 3 xs for repairs.The last time we brought our truck back the dealership did say they would drive the it back when it was ready as a courtesy which we appreciated.That was back around the first of the year. Last month I received a bill from Texas Toll for almost 50 dollars. This bill was from the dealerships driver taking the toll free lane all the way back to our home on the 35.To add insult to injury the bill was in collections. We never received a bill until the collections dept contacted us. I contacted a manager who sounded sympathetic and wanted to see my toll bill.I sent picture attachments with all information needed to pay it. That man ghosted me for 2weeks. I tried to get his name which was a Indian name and I was struggling to spell it with him and his accent.He lied and said hed send me an email with his name on it. Ghosted me after I hung up.All I can say is good luck. Maybe youll be a lucky customer who has no issues. Hope so. 👍

If I could give you a lower score I would!!!I scheduled my appointment a month in advance for a recall. When I got to the dealership I was informed that the parts were not in & had to be special ordered.I had ask when I made the appointment of the parts were in & I was told yes. The gentleman I spoke with when I showed up on time for my appointment said they dont even look to see what is needed till the day before your appointment. They cant get them overnight so how us a person suppose to get this taken care of??? That was the end of July I still have not received a call saying the parts are in!!!

Good service all around. Accommodating to all my needs. Fernando was the advisor helping me while my truck was in their shop. He was professional, enthusiastic, and kept me updated throughout the whole process.

My husband and I had been to several places that day on our search for a SUV. Needless to say were wore out. We pulled into Burleson Auto Nation and met Trevor. He was very knowledgeable and a great salesman. Im disabled and I was treated very respectively . When our plates came in,Trevor put them on my Explorer himself. Im very happy with my vehicle and Burleson Auto Nation. Thank you so much

I recently bought a vehicle from Auto Nation Ford Burleson and of course I was excited to buy a new vehicle. I love Ford vehicles! I was very disappointed because my buying experience was as exciting as I thought. I am a customer and all of us should be given equal treatment. I want them to show me everything and that did not happen.

The woman at the service center checkout counter was very sweet and accommodating! I was told my previously purchased maintenance plan oil change would only take an hour so an hour & a half went by and I needed to leave soon to get my kids. I asked the woman if she could check on how much longer it would be & explained why. She looked in the computer & said notes were already made on it so it was finished, she would just need to go find the keys & locate where it was parked & Id be ready to go! 5 min later I was out the door!! Thanks Auto Nation of Burleson!!!

I had an appointmet at 2:45. I sat in the waiting room until 5:00 when I finally got up to see if my car was ready. I saw my car parked across the service area. The tech said hed get the paper work ready and could wait in the waiting room again. I bought the extra Maintenance package. When I gave them my key, he said they would put the oil change sticker on my window. They did not. I just think 2 hours and 20 minutes is a very long time for an oil change.

The customer service was excellent. My sales associate Issac Marquez went well beyond my expectations to find me the exact Ford F150 I wanted. His quick responses made buying a new truck easy and stress free.

Purchased a brand new 2020 Ford Fusion and I love it! Melvin Jones was very helpful in listening to my wants and needs, and helping me get into something new. He was great to work with. If you happen to stop by, ask for Melvin Jones! He will take good care of you.

I drove up to the Burleson Auto Nation with the intention to just look at a few different models and when Kimberly walked out she made me instantly feel at ease. She helped me find a bigger size model than the Fusion that I was in that fit my budget. She never once pressured me. She made the whole process an amazing experience. I absolutely love my Ford Edge!

Don’t like service departmentthat leaves grease on my car handle.Don’t care for their procedures when you come to pick up your car after service. What’s the podium for outside all the offices? Stood there for a good ten minutes before I went inside to the counter where you would pay your bill. While outside several people came out and went back in but didn’t bother to ask me or the man standing outside what we needed. Several people sitting in the offices and not one bothered to see what we needed.The guy at the check out counter found who I needed to see. Once I was with Kipp everything was great.

Matt Masters and Linda Belota were very helpful, I called them with an issue with my car and within a day they had it resolved. They went out of their way to help me. I love this dealership. Every time I have gone there they always make me feel so welcomed. They always try to do right by their customers. I have been there 3 times before and will continue to buy my fords through them.

Did not fix the problem after trying for a year.

You can never get anyone to answer the phone or even call you back when you’ve left a message like no customer service at all with this location. Funny thing is, they have like tons of people just hanging out in there when you do stop by. I just want an UPDATE on my truck!

I have bought many cars from AutoNation Ford Burleson and every experience has been five-star. Clint has been my sales person almost a decade, and has always treated me like a VIP customer. Good deals good service.

It was a nice experience. 🙂We traveled to Burleson AutoNation Ford from Austin. As soon as we arrived our SUV was ready to go. The process was smooth and quick.Thanks again !Ms Kim

I had original purchased an infinity very cute. Did the prequalified online and the day was able to get the car. Unfortunately my child’s car seat would not fit in the car. I spoke with the representative that had originally helped me and was able to change and upgrade my car with the same payments. As any car sales place it’s going to take time for the paperwork but it was very straight to the point and an easy process.

No communication with the sales guy. I was lied to as well. I was told one price and then told a completely different price during time of sale. The finally got the price back down but not all the way. I bought the car but I’m not happy about it. I got another sales guy at the end that was awesome. That’s the only reason I give 2 stars.

Buying a vehicle is stressful but the team at Burleson Ford were accommodating, helpful and overall excellent. Scott rolled out the red carpet for us from the moment we arrived and was patient while helping us find a vehicle that fit our needs. Great person to talk to, too! We look forward to working with them again!!

Took a good amount of time to get out of there but a good job was done. Didn’t reset oil life but not a big deal. Overall good service

If your wanting a vehicle this is where you want to go. Very friendly and awesome team. Will definitely be buying from there again.

I highly suggest this dealership! Ask for Jimmie he is a man of God and has so much integrity. Be honest with him and let the lord do the rest. I pray great blessing over this man and that he prospers reaching others!

The lounge area was quiet and clean. Staff was friendly, especially Anna who helped me early when the service manager I was assigned was not yet there. Only real complaint was the WiFi was slow.

Pointless to make an appointment for an oil change….made and appointment for 8am and waited hours and had to cancel my other appointments for the day that I took off work to get things done…… huge waste of time. I definitely won’t be taking it back for any services.

My last experience with the service department was challenging. I told the Service Manager I would try again, to give them a second chance. I have zero complaints about doing this. I did stay clear of the previous Service Advisor and had Matt Masters step up to take care of me. He insured that all items were repaired and addressed on 1 visit and all on the same day. There were 3 different items, that I’m sure had 3 different areas in the shop required to address. Matt ensured it came together(even on a Friday). Thanks Matt and Thanks Burleson AutoNation Service Department!

My husband and I had such a great experience buying our car here. Trevor Taylor helped us get the best car for our needs, and he was such a wonderful salesman. Most salesmen that you talk to anywhere else care more about the sale than the customers needs, but he was upfront and honest with us. We will definitely be coming back when its time for a new car upgrade and all of our servicing needs!

Absolutely ridiculous. They kept my truck for three months because the couldn’t find a part. No one could ever give me a straight answer. Told me they would compensate with fee oil changers. Nope that didn’t happen. I would be better off canceling my extended warranty and going somewhere else.

This was our first time at AutoNation and the experience was professional, efficient and friendly. My husband worked with Kimberly and she was able to find us a perfect match with our trade in and we left with a beautiful Ford Edge. Great place to find a vehicle!! Thank you.

Got a new Ranger. Juan Mendez was a perfect gentleman and did all he could to make us happy. Thats not easy with a picky customer like me. Mr. Artisb, the general manager of the dealership, checked it with us to be sure we were happy. Great guy!

Enjoyed the test drive of the Mazda CX-5 with Craig Parr! Craig was very responsive and a pleasure to work with.

They are always friendly and on time. Best place to service your FORD>

The overall experience was okay. The deal was pretty much a “give me” deal for sales man. Substantial down payment and I called and he happened to be the one to take the call.Customer follow up needs serious consideration and adjustments. I received an email a few days after receipt of vehicle asking if he could help me with anything else. I responded with a request for assistance fixing the vehicles remote. That email went unanswered. That is poor customer service.I’d received multiple emails to share my experience through a review, but was reluctant to do that as my previous email for help went unanswered, so would they respond to a review? In my mind, doubtful.In the end I’ll be contacting a different dealership for help with the inoperable remote.Would definitely not recommend this dealership unless one cares little about customer service.

Simple oil change and tire rotation... Had appointment, was told 60 to 90 minutes... It took three hours, and may have taken longer if I hadnt pushed them. Disappointing!

Brought my 2015 ford fiesta in for some factory recall work that needed to be done. The service Fernando was very helpful and knowledgeable about what was need for the repair. I plan to take my car back when I need the great service the they provide.

Scott Lynch and Burleson finance office are truly a blessing each time I visit my local Ford house. This is my third purchase at the Auto Nation in Burleson, Texas. Thank you for all you do. Denise G.

JJ was outstanding helping me every step of the way to purchase my truck. I made the mistake not going to them first, they are very respectful and treat you as family. Glad to see Autonation employing Veterans because these men and women know how to take care of their customers.

Melvin at Auto Nation was amazing. We never thought we would get approved for a auto loan but he wasnt going to give up. He worked with the finance department and they found us a loan!! Thank you Melvin and Auto Nation!!

I had a 10AM appointment to have state inspection done. After 11 oclock the service rep noticed I was still sitting in waiting room. she said she would check on my car. Twenty minutes later she came back said she was sorry my car had not been done and asked where my car insurance was. I told her and she said she would see that my car was taken care of right away. Nearly 2 hours later my inspection was done and I was able to leave. To say the least I was not happy. I was offered a free oil change to give a good review. Sorry I believe in being honest.

We made an appointment with Autonation Burleson to have a recall on our vehicle fixed. When we arrived to drop it off, we were told they didnt have the parts to do the fix because we called the call center and not them directly so we would have to come back in 2 weeks!First off, I called the Burleson number and was redirected to the call center because they didnt answer their phone in time. Secondly, regardless if the appointment was made through the call center, why is it our fault they didnt communicate. Why isnt the call center communicating information for appointments to the dealerships? Isnt that their business!? Either Autonations system needs some serious work or someone at the Burleson service center screwed up.After my husband spoke with a supervisor, they magically were able to find the parts needed to fix the recall and it got done. That is the only reason we give them 3 stars. Im floored that a huge business like Autonation doesnt have a better system!

Took care of my Ford Red Ranger service with all questions I had and gave me a lot of good information. I will do it again when needed.

I was greeted by a nice young gentleman named Luis and he took great care of me while I waited for my F-150 to have an oil change. They topped off all my fluids and suggested that I have my air filter changed. I had it done and I was back on the road in no time at all. Thanks again AutoNation Ford Burleson for the great service.

Just relocated. Everyone at Automation greeted me kindly and welcomed me to Texas. Beginning with Skyler in sales to Ana who assisted me in scheduling my appointment. Thank you all!

2nd time I have bought a vehicle and this dealership was by far the best one I have ever been too. I was in and out with my new truck in under 2 hrs and I didn’t have to try and haggle for anything the deal and warranty combo they gave me for the price was way better than I expected. Michael Barrow was fantastic to deal with and completely straightforward with everything. Klepper was fantastic on the financing and saved me a lot of money on my warranty. Definitely will be shopping here again should I need another vehicle!

I have always used AutoNation Ford since I got my new to me 2017 Explorer for all my service and repairs to me they are the best and very customer friendly. My last visit I waited while the service was done and Cody was my rep. He was outstanding I wanted to set outside and he informed me the table was gone but he carried me a lobby chair out beside the building so I could wait outside for my car. AutoNation will always be my go to for anything to do with my car.

I called and spoke to a sales rep on a used vehicle, he said it still had to pass their inspection they do and he would get back to me. We went through with some info on myself and had things in line. Never heard from him after that. I called and spoke to a different sales rep. He said it was still in the shop because they were behind a little. Took my info again, and never heard from him. Two days later the truck was in the website with “ready to go” in the description and gone the next day. Worst customer service I’ve seen.

I have been servicing both my vehicles at AutoNation Ford Burleson for years & Matt Masters has been our advisor. Matt always makes sure that my vehicles are taken care of The service department does a great job as well. I have also been buying my new & used vehicles from AutoNation Ford Burleson for years because they always treat my family & I.very well.

Aaron and Trevor showed me just the right truck. Melvin, Aaron, and Trevor are getting me up to speed on all the things my smart vehicle and Ford Pass app will do. Dallas worked hard on the financing for me aza and got us a great deal!

Fun place to visit..if you need a car fast..

Craig Parr, I had the best experience whiling purchasing my vehicle.Thank for your professionalism and patience. 🙂👍

Very knowledgeable salesman. He got right to the point, let me test drive the car and gave me the best price possible. It was the easiest time I ever had buying a car. If you’re looking for friendly customer service and a good deal, I would definitely give them a try.

Never give bad reviews but....Do not use the service department! If so prepare to be there awhile, every single time apparently. The customer service is definitely lacking from the moment you pull up! Suppose to get a free oil change and mysterious no one knows about it.

Service Department needs HELP,!!!!! I’m not about to write the experience! I will say the service advisor Kipp needs to teach staff Hospitality. They have NO clue!

Made appointment for state inspection, oil change and new wipers. On the way I noticed that I still have about 2300 miles left on current oil change. Kip Moore was quick to change what I needed done and they were able to get me in and out in about 20 minutes. Still love this dealership, this is the 11th car I have purchased from them, their service department is really trying to step up and you can tell.

The absolute worst service department I have dealt with. Took my wifes car to get it looked at. They said 3 days too look at it for diagnostics. I understand being busy and shorthanded. No issue there. Left the car and on the third day I called about 6 times to check on it with no answer and no call back. Tried calling a few times for a few days still no answer. On the 7TH day finally got ahold of someone and it had not been looked at but was promised it would be looked at that day. After waiting all day, wife decided to just go pick it up. They told her cost of repair would be $4400.00. what they dont know is that this is a $600 fix that Ive already had Quoted but wanted a second opinion. I regret ever taking her car to this service department. With all that being said, if they cant handle the work, at the VERY least answer the phone.

Clint was very helpful in the purchase of the new truck. The air condition compressor had to be replaced on the vehicle but was done timley. The sales manager was awesome in assisting with our concerns and delivery of the vehicle. His name was Michael Klepper and was amazing at service recovery!!!!!!!

Our one year old fixed ten months ago Escape fell victim to the same TSB as the first break down, defective parts, and follow up, from another dealer.My worst fears confirmed by Matts mechanics, left me angry and disappointed that it was not handled correctly the first time, while still under a TSB(and factory warranty exactly 10 months ago.Matts service department was stretched thin, with no lack of things to do, but that did not affect his fantastic attitude and personable service to me. He let me know the problem, and the solution. He constantly stayed in touch, updating me on my vehicles and repair status. The repairs were major, and had it been another dealer, or service writer, could have taken weeks. Not only did it happen at break neck speed but the service report reflected the extensive undertaking in detail.We have had the Escape back now for three days, taken on a small trip, and commute, it is running better than it ever has.If youre like me, and dread the typical Service interaction at a dealership, fear no more, there is a service professional, and a dealership that will go above and beyond expectations, Matt Masters, and Autonation Ford Burleson are the ones to see.Thank youRobin Putman

Thank you so much Norris Nash for making my truck buying experience perfect. He helped me as soon as I walked on the door and explained in detail the truck I test drove. I was apprehensive and anxious about the entire purchasing process because it was my first time purchasing a new vehicle. He walked me through everything and made the process stress free! I am the proud new owner of a Ford F150 STX and Mr. Nash deserves a the credit for making the entire experience perfect!

Good price on my used pickup. Staff and salesman go above and beyond to make the experience hassle free. I was even given a great warranty on my used truck. Never experienced that before.Top notch outfit. Thanks guys.

I had been actively searching for a good, used, reasonably priced SUV for about 24 months. I did go to other dealers, went through personal sellers, and never felt comfortable with the price/quality. I looked online, located this beautiful 2010 SRX Cadillac, offered by AutoNation Ford Burleson. Since it was on a Sunday, I sent an email request, inquiring if it was still available. I received an invitation, first thing Monday morning, to take it for a test drive. Upon arriving, I was immediately taken to Preston Harper, Internet Sales Associate, who was so informative, polite, professional, courteous, and just a delightful person to deal with. He had the vehicle detailed, gave me instructions on how to operate all the fantastic extra features it has. The loan application was smooth and so easy. I even got a thank you from Robert Edwards, which make me feel like someone special. It was the best vehicle purchasing experience Ive had!

Everyone is nice and never rude, but the service here takes for-ev-er...I have been here 2 hours and just told they have to order a filter. I made the appointment 2 weeks ago, youre telling me you had no way to plan to make sure the filter was here? Absolutely 100% rediculous...If we didnt have a service contract and I would never come here for service

Isaac was amazing, he went above to make sure everything was easy buying my new car.

They are awesome here! Melvin is the one who helped us and has continued to help us anytime we have a question! We had a couple extras installed on our truck and the service department was fast and very friendly and helpful ! Answered all our questions! Thanks Guys!

Bought a new Expedition from them a week ago. It was late and had. It been detailed so we made arrangements to take it back to have it detailed. I had noticed that the door guards were also peeling so they were going to replace them as well. I had an appointment for 9:00 am. I arrived a little early and was told that it would take 3-4 hours. I had brought my laptop so I was prepared to wait. After about 3.5 hours the service tech came and told me that they were bringing my vehicle around but the person that installed the door guards was out sick and I would have to bring it back. I live 45 mins to an hour away so this is a little irritating that I will have to drive back over to do this. Seems like they should have more than one person trained to do a job. When I got to the vehicle it was. It clean at all. Basically they ran it through the car wash and said it was done. 3.5 hours to run a vehicle through a car wash. I complained and they immediately took the vehicle back. When they returned it the second time they sort of cleaned one area of mud from the back. They took it back again and this time vacuumed the carpets. They took back again and wiped down the other areas of the vehicle that needed attention. When they brought it back this time I said I was done and just took the vehicle. 5.5 hours to have a vehicle sorta cleaned. I told them I would take the vehicle to the local car wash and pay $50 to actually have it detailed.This was my first experience with the service department. Service people were friendly, but actual service sucks.

Excellent customer service, very knowledgeable and friendly staff.

By far the worst experience. I had an appt at 12:30, it took 3 hours for an oil change and tire rotation (I waited 2 hours, left and came back when it was ready) The woman ahead of me was there for 3 hours also. There was no communication. I went to talk to the woman at the service desk for an update, she was clueless and rude. I finally left and told them to call me when it was ready. When I came back, once again no one was to be found. There was absolutely communication from the time that I walked through the door to the time I picked up my car. I had never been there before, I had no clue where to go to wait or anything. Worst experience I had ever had.

What is the point of making an appointment for an oil change if there is still a 4 hour wait because they take walk ins as they come! You have to take a huge chunk out of your day just for an oil change.I purchased a new vehicle there also which was not a smooth process either. Was there over 6 hours and it only took me 1 hour to decide on which 2021 explorer I wanted.

Very good experience ! Great Customer service , and I was very satisfied with the results , thanks everyone at Auto Nation who helped put a pair of keys in my hand ! GOD BLESS !!!

You have a gentleman working for your company named Melvin Jones.MELVIN treated us with such respect and kindness. He had to deal with 2 seniors but he was patient and so much kindness. As a great grandmother, a grandmother and a mom I can tell you that this young man was raised right and with love.

Absolutely amazing! Preston made mine and my husbands first time buying a car experience a BREEZE! Everyone is sooo welcoming at this location! They are very informative about EVERY step of you don’t know about it! They didn’t pressure us into things we didn’t like nor want! Would definitely recommend!

Unfortunately, I cannot give less than one star.I took my car in for an oil change with an appointment. I waited for 2 hours after expecting it to take about an hour and a half as I was told by the operator who made my appointment. After 2 hours I checked in with the service writer who went to check the status of my car. He returned to inform me that my car had not even been pulled into a bay to be started yet. I requested my car be brought back out to so I could leave without any service have been completed. I recommend going to any other dealership, and avoiding anything to do with Autonation.This is my second of 2 bad experiences at this location. The first time I brought my car here they failed to accurately perform the safety check, misreporting thickness of brake rotors, failing to find a burnt out brake light, and not informing me of repairs I would need to make in the near future that should have been caught ad part of the safety check. The only reason they were getting a second chance was because they were supposed to be doing this second service for free.

Thanks Craig Parr for making it happen, easy and flawlessly, getting my pick up upgrade. He followed up and was upfront about the details pertaining to the truck I had picked the night before. Autonation does not sell broken vehicles, they made sure my Ford F250 was up to their standards before i drove it off the lot. Craig made sure the transaction went smooth and fast. The thing I admired most was his honesty and professionalism, he always answered my questions and advocated for me in getting a better offer for my trade in. Autonation Ford Burleson has gained my loyalty!

Great experience and got me in and out with what I wanted! Ask for Preston!

From buying to servicing - all around great facility! Most recently Dominic & Luis gave us an excellent service and care when I needed an oil change, tire rotation & state inspection. Will most definitely be bringing the car I bought from them, to them for every need!

Kim was so helpful and knowledgeable. Thanks for helping us look for a used vehicle. She is so attentive and can multi task. Please ask for her.

Luis was very attentive and gave great customer service. Easy to get a hold of if any questions came up. Please request his service for the best experience.

We went in just to get prices but because Isaac was excellent with his customer service and patient with us, we left the lot in a great pre owned vehicle. He listened to our needs wasnt pushy and did an excellent job for us. Great job Isaac!

Autonation Ford Burleson is without a doubt the worst dealership I have ever dealt with. I tried to schedule my vehicle for service and requested a loaner online. Arrived at the dealership to find out they don’t have loaners and it was a wasted trip for me. Rescheduled for another day and was told I needed to leave the vehicle. I did at the end of the day without any communication from the dealership (no response) I returned to find out they were confused about what repairs were made and parts needed to be ordered. Fernando Cano (Service advisor) lied about what was fixed Only to find out from Matthew (service advisor) nothing was done. Tried to reach the service manager left a message once again no response. The most disappointing thing is there is zero communication with this dealership once you drop off your vehicle. Do yourself a favor don’t waste your time with a Autonation Ford Burleson life is too short.

The staff at Auto Nation is the best I’ve seen in a longtime. They got right on my vehicle. The staff here is amazing. This is where I will be bringing my car for everything.

Kimberly at Auto Nation Ford in Burleson was an excellent sales person. It was worth our drive to work with her and purchase our Expedition at this dealership.Great experience.

I was having a lot of problems getting an issue handled on a new vehicle I just bought. No one seemed to make it a priority, except for Luis from the service department. He took my phone call and made sure that my concerns were addressed. I SO appreciate his customer service and his ability to make my issue a priority.While the work was being corrected, Melvin, our sales rep, did a wonderful job ensuring that my issues were corrected.Overall, my buying process and the issues faced because of stains on the NEW vehicle started off rocky, it all got worked out in the end.

I usually have no issues and love this place for all my service needs, and I am not the kind of person to leave a negative review, but it took two hours to do an oil change and tire rotation. Was a little disappointing. I get things happen and people get busy, and I did have to reschedule my appointment that day from 10am to 12:30pm so maybe that made a difference, but that just seems like it took longer than it should. They did do the multi point inspection so perhaps that is fair. Not sure. I will still go back though.

My car was fixed in a timely manner - people were polite. I did leave a couple of messages that were not returned

Staff was courteous and helpful. The wait time was longer than at a quick lube place but the quality of work is far superior, I was told up front how long it would take and my advisor was within 5 minutes of his estimate. If I could change one thing it would be that their call center would either be on site or to have someone up there answering phones for appointments that had a clue what was actually going on at their store. While I was in my advisors office his desk phone was ringing off the hook, his cell phone was ringing, his text app on his computer kept going off and he had people waiting to talk to him lined up but he still took his time with me, explained everything thoroughly, and walked me to my car when it was ready. I’ll be back!

Went and bought a Ford Raptor about 3 months ago and realized about a week later that the truck was basically a lemon....We live in Houston and called a day before to get financed so it would be an easy transaction before we drove 4 hours to get there. They got more money from us than was discussed over the phone, the haggling went on for a while... granted, my fiance was too excited so he declined to test drive it but there is no way we wouldve seen all of these issues on a test drive. A week later, we needed to replace a shock that had apparently been damaged for a while and a rack and pinion. The tires are already worn after 6,000 miles and they did not give us the key to the winch or to open the truck bed. There was also some interior staining that we did not get a discount for. Overall, we probably should not have bought the truck or at least attempted to return it but we wont be returning to purchase another vehicle.

WE waited two hours to get an oil change. My wife finally went to the service window and asked about it. The lady said it shows your car is ready, however the paper work was not there. She had to hunt the paper work as it had not been brought to her desk. Bad communication. We dont know how long we may have waited needlessly.