We were very impressed with how friendly all of the employees were at the Niagara Falls location. They also were not pushy, which makes me want to get my oil changed here every time! Great service and great job!

I needed an oil change and I went to the Monro on Delaware and spoke to an extremely rude woman at the front desk. I left to go to the Valvoline and Adam had me pull up, he introduced himself to me and everyone in my vehicle. He was VERY informative and knowledgeable. His service was the best I’ve ever received from a car shop. I will be returning here again due to Adams incredible service.

Amazing experience. The techs at this valvoline made the boring experience of an oil change fun. I will definitely will be going back

Great place. Oil changes here are always quick

Great customer service and professionalism. I particularly enjoyed watching the service men interact with each other. It was most revealing.

Get what you pay for. Expert service

Totally exceptional and very friendly and helpful

The crew was extremely helpful, and friendly. I will continue to bring my business here.

Forgot my coupon, learned something about Bebe 2. A little aggravated, got through it and moved on. Thanks for the oil change and tip.

The wait time wasnt bad at all. 40 mins total from wait time to end of services. Friendly staff, explained every step of the way. Was not forceful with extra sale tactics. Definitely will continue to go back. Also, used coupon.

Great service, always super fast, everybody that works here is incredibly friendly and chill, makes for a pleasant experience every time.

Way to expensive they dont even combine the oil change and a tire rotation. I took my vehicle somewhere else alot cheaper.

Alright I’m just going to put it like this- I went to get my oil changed. They tried to push extra services (like always), this time a radiator flush. I declined, whatever. Ironically, the very next day I noticed a neon green leak spot in the snow under my car. Funny how that happens, right? There 1000% was not any coolant/antifreeze leak before.On another note, I had a Subaru STi back around 2012. About a week after getting an oil change at another valvoline, the engine blew to hell because of an oil leak.So, now I’m off to the dealer to find out why my coolants leaking. I can’t say for certain they set me up, but use your own common sense... you be the judge.

Everything totally exceptional friendly workers very patient

Everyone was super helpful & professional! I will definitely be back with my WRX.

They door almost broke my hand they should really get it fixed!

Enjoyed my experience with them very respectful.although i enjoyed my experience as i got home and looked around my car i noticed that the guy that took care of filling my tires with air, failed to tighten my tire caps they were extremely loose and i ended up with one lost due to that. so now i will have to make sure before pulling off if all my tires caps are nice and tightened up.

Quick easy informative about suggestions. Pleasant staff fir the most part.

Its a good place but if it ended sooner I would give it 5 stars

Slow but good service

Told 20 minute wait for inspection. Hour and a half later no one even provided on update. Horrible customer service.

I had a great & quick experience, I would highly recommend this location!

Fast service, friendly very good customer service skills. Very knowledgeable as well

This service was the best Ive seen yet! Great service and courtesy with a smile 😊 I would highly recommend them! 👍👍😎

Excellent and quick service. I dislike the pushy up sell, which is how all valvolines are, otherwise it would be 5 stars.

Took my Jetta there first thing in the morning and the guys were incredible. Super nice, easy going, and thorough. I was worried about taking my full synthetic Volkswagen there but they were able to do the oil change no problem. Always check their website for oil change coupons! Mike was really nice and very knowledgeable. Will definitely be coming back with all my cars.

Great service all around. Professional, polite, and very fast.

Great service

Excellent service! Awesome crew very professional and nice!

Fast and professional

Great guys, no over sell. Good knowledge and product.

Super fast and professional, no sales pressure.

They will try to upsell you on literally everything. I got my engine filter changed about two months ago. When I went for an oil change, they tried to tell me that I desperately needed a new engine filter after I already denied them trying to replace my car battery. If you are in an absolute rush and need a quick oil change, I suggest going here. But only if its urgent. Also, oil changes here are on the relatively expensive side.

Excellent Service!

Great Service, friendly staff and informative of the products they serve, great staff working together to get you in and out.

Definitely one of the better valvoline/instant oil change places I’ve experienced. Guys were super nice and seemed to appreciate the business. Looks like some people have had problems with them, can only say the opposite.

Brought my 2004 GMC in for oil and transmission service, prior to this ,the vehicle never leaked anything, while waiting for the service to be performed, the attendant ,whose name I forgot, informed me Hey Bud, you have a lot of transmission fluid leaking, one week later, my high pressure transmission line split, and left me stranded, I firmly believe that the line was tampered with. Keep Away from these ,rude ignorant people

Expensive

Great crew. Good work.

Amazing service !!!!

GREAT WORKERS

Customer service is top notch.

Great experience and the staff was very personable staff!!

Damaged my car and lied about it. Save yourself the repair bill and choose someplace else.Update: In response to owner. I have contacted customer care, I specifically asked not to have any further dealings with your location, as you guys lied to my face. They told me that was the only way to solve the issue. Im still considering my options at this point.

Super Friendly staff, quick!

They really helped me out here with my oil change at a discount and my tire pressure as well. Thank you fellas !

The guys who work in this shop are racist. I went there several times and only the people of color work, the rest stand around and joke while there is a line of vehicles waiting.

$20 coupon which i ended up paying $65 because i needed a filter plus they broke my oil dip stick. It was replaced the following day.

$85 is way overpriced. Didnt have the knowledge to tell me what oil is safe for my vehicle and would also save me money. Take the time to research before you go.

15 minute oil changes, a most efficient place.

The customer service was nice but trying to sell me everything with an oil change got really annoying. The price for the oil change was 20 dollars more than what Id pay at my mechanic. Not going again just for that reason.

Quick friendly service

I really like this place. I be back for a oil change soon

Fast and friendly service

Always a great visit

Got oil change yesterday and impressed by their quick service and top ups

They were fast and welcoming

They lied. Took my HHR there. They told me the only conventional oil they had was 5W30 but they put 10W40 in my Altima (previous car). Plus they claimed they put air in the tires but the car behaved the same way afterward. I wont go back.

A little pricey but the guys there do a good job.

Great Fn service

Never again. Didnt fill my fluids. Never replaced my transmission dip stick. Not worth the cost.

Very helpful staff.

Very friendly service

Was in and out $53 for an oil change was a little expensive customer service was good

In and out

Friendly fast service

Fast service but a little pricey

Great customer service!

It was good very polite

Great and quick

Great service

Very good fast service

Average oil change place

Always a quick and professional experience

Dope free hiking spot

Polite and honest..

Excellent

A++++ customer service on point

My People

Excellent service

Great Place

Rip off

Excellent service

Good deal, very cheap and very friendly and helpful staff check everything in the car and fast excellent service 😃

Quick service and attention. Oil change takes no more than an hour