Ive been a customer of Rusiniaks for years. They always take good care of me and my cars. A friend of mine who I recommended Rusiniaks to, loves them as well.

Got road service on April 27, less than 20 minutes wait then 15 minutes to get my trailer well fixed. Pretty impressive for today standards, thanks guys.

Excellent service. Prompt, professional, pleasant, & honest.

While traveling thru Buffalo we broke down. CAA/AAA connected us with this tow and shop and the experience was fantastic. They had us in, diagnosed and on our way in no time. While waiting we met three regular customers who spoke very highly of this shop. I think they deserve the five stars and then some. Most Thankful for their care that day. Third generation of caring people servicing their communities and it shows. Love this shop. I am from Canada but if needed, I would not hesitate to revisit. Oh....made me a fresh pot of coffee and it was great shop coffee....Oxo

Supporting a local business that you trust is like family. Rusiniaks does not push you into doing something that does not need to be done. All of their work is quality at a good price. They treat you like a valuable customer. I encourage you to build a relationship with them because they can be trusted to tell you the honest truth.

Went their a while ago for a brake job. I can always trust the mechanics here to do a good quality job, and they did. However I found my car literally parked in the sopping wet grass all the way at the end of the lot, and there were plenty of parking spaces around. It felt like they were trying to tell me something. Just felt disrespectful so unfortunately I wont be going back there. From time to time I bring in my own parts, I understand not everyone will pick the correct part and that can cause frustration for mechanics, but Im very careful when I look for parts and always compare them to OEM parts, but still get side eyed when I do. Good quality work, mechanics know what theyre doing for certain, however I do feel they’re a bit overpriced compared to other places.

My car broke down on the Thruway with my pregnant wife, toddler and dog on a 90 degree day. They brought us to their shop and gave us cold beverages while we waited. When they determined that the problem was likely under warranty, they took their own time to call multiple dealerships to confirm and arrange for a transfer. So, instead of a $3000 repair, they settled for a $150 diagnosis and handled the situation with honesty.When you break down in another state, you dont have the luxury of shopping around - it was pure luck that we broke down near an honest, helpful mechanic, and we wont forget that.

Love the people great as always know their stuff

Called for a tow, and I didnt have to wait long at all. Ray showed up and did a great job, very helpful and friendly. I would highly recommend Rusiniaks for whatever you need.

Got stuck on the shoulder of a restricted section of highway when my car broke down. My roadside assistance service was completely useless and left us there for an hour and a half. Then I called Rusiniak’s and twenty minutes later we were safely being towed away. Our driver Dave was so amazing and sweet to my daughter and I while he drove us to the shop. Once there everyone was so accommodating and helpful. Unfortunately the car was in bad shape so we were stuck there for a few hours.... but they made sure we were comfortable in the waiting area with frequent updates. I would definitely recommend them!!! Wonderful and prompt service. Truly caring people. They made a bad situation a little better for us and I am so grateful!!

We are lucky to live nearby this small hometown service station. Gas prices and service are inline with the big dogs. The professional honest and friendly services are the best around.

Thank you Tom for a great and quick job with the service call for my tire on the trailer! He was really professional and personable! Ill definitely be calling them for service calls on my trucks when in buffalo from now on ... thank you !

LOVE Rusiniaks! Have been going there for 15 - 20 years. It is so hard to find and honest auto service center. In fact, I believe they may be the only honest mechanic on this planet!The prices are very fair and I have never once been disappointed with any work they have done. From their auto service to their body shop, everyone who works there is friendly and professional.I am always impressed when they give me a heads up on things that dont need to be repaired right away but will need to be soon. For example, most auto service centers would tell you... you need new brakes even if you have some life left on them. But during my last visit to Rusiniaks I was told, you have about 15 - 20% left on your brakes. Youll want to think about have them changed soon.If you need an honest and fair mechanic, go Rusiniaks. You wont be sorry!

Very good, friendly and trustworthy place. Tom is a great guy and they really take care of you. Its tough finding mechanic shops that you can trust but I really think you can trust them and their work. Highly recommend!

Someone wrote best propane prices in town.That’s a lie. Just got a new camper and brought in a new 30 gal tank. After the so called fill up and $5.00 purge charge I weighed the tank. I got 21.2 lbs of propane in a 30 gal tank. Why did he not reset the gal meter? I told him to give me a good fill because I was going to the Adirondacks and it’s still cold. They are not at all honest. Next time I goto tractor supply where they don’t charge for the purge and you pay by gal and not a set rate.

We were passing through Buffalo when our car had a transmission problem. It was towed to Rusiniaks and I am so glad that it was. Terrific staff that seemed competent, friendly, and caring. If I lived in Buffalo, this is the place I would take my car.

Amazing service, had a shock mount break on my way home to Cleveland the guys were able to replace both rear shocks and mounts and get me back on the road in a couple of hours on a Saturday. I dont know what we would have done if we didnt find this shop

Rusiniaks saved me today! I broke down on I-90 at 6 am on Mothers Day (Sunday). They towed me & had my truck back on the road before noon! Everyone was helpful, honest and competent. The price was extremely fair. I feel comfortable recommending this shop to anyone!

Great survice

These guys were a huge help when my truck broke down 700 miles from home. They came out right away and towed my truck to their shop for repairs. I highly recommend them to anyone in the area. A great shop with equipment for any of your towing needs operated by friendly staff and a great crew. Thanks Rusiniaks for all your help!

I came here for the touchless car wash. You get a discount on a wash if you buy gas firstTheir prices are competitive for both, the wash itself was great. It did a solid job of cleaning my car, including the undercarriage and air drying it after. I expect to be back here again on days I dont want to wash a car myself.

Genuine customer service and fast repairs! I knew right away I could trust them. Recommended to me by a friend, and now I‘ll be recommending them too! Thanks, guys!

Ive been bringing my cars to Bernie for almost 20 years. They are always fair and honest . . . they will tell you up front about what it will cost and if any further problems may exist before they start so you can change your mind . . . very few people leave because they understand that honesty is always best. Because his people are so good it is done right the first time. I am always happy to tell other people where I take my cars. What more can I say beside I trust them completely.

Honest group of guys that seem to know exactly what theyre doing. I went in for an inspection knowing that I already had a couple small issues. Kevin was able to fix them quickly and without breaking my bank. Ill be coming back for sure.

Very happy I found this place, they do excellent work and are very helpful and friendly. They give good advice and seem to actually care about you and your car. They always tell you what they found and ask for permission before doing any work on your car. Overall very pleased with my experience here.

I had previously dealt with a few different employees on the phone when I was employed as an inside sales rep for one of theyre suppliers. Everyone was always polite and professional. However this is my first time using one of theyre services. My vehicle broke down today and when I called Geico roadside assistance they told me it would be at least 75 mins. I kindly asked the rep to check more towing providers. She came back on the phone to tell me Rusiniaks would be there in 30 mins. Mike called ahead to confirm my location and stated he would be to me in 10 mins. Mike showed up with a smile and a handshake. We got my truck loaded up and make the 30 min drive to my house. We shared some good stories the whole way. Very friendly guy. Felt safe with him personally and with his driving. Come to find out insurance only covers the first 20 miles and we had traveled 23. They waved the overage. Definitely recommend!!!Thanks for coming to my rescue!! Lol ⭐⭐⭐⭐⭐

The people who work here are amazing, kind-hearted people. Our car broke down on the side of the highway Thanksgiving weekend (over two years ago now), at about 4 am when we were trying to get from Toronto to new Hampshire. We had to wait for a bit until they opened, but as soon as they did, they immediately acted. Within half an hour they were able to tell us what was wrong with our car, what had caused the initial problems, the steps we could take in terms of repair and rentals; they also contacted our family to let them know the situation, and towed us all the way back to Toronto.

We have been using Rusiniaks for repairs for over 10 years. They are always honest and fair when it comes to parts/repairs needed. They will try and find the best prices for parts and , in my experience, will only repair what is needed. The service is done in a very timely manner - we never had to wait more than a day for repairs, even after coming in without an appointment. I happily recommend them to relatives and friends.

Excellent service, fair pricing, and quick response time. They even took the time to offer me pricing for different quality components and let me decide based on my priorities. I wont be going anywhere else. Special shout out to Paul, thanks again!

Great service friendly & honest people. Only place I would ever take my vehicle for service! I highly recommend.

Bernie Paul and Marty all a great team.. Would recommend them to anyone who needs a auto repair. Top notch mechanics

Great family owned service! All of my auto needs have been addressed with them for many years now. Always very friendly and affordable. Highly recommended!

I will never visit another automobile service establishment. Rusiniaks is 100% customer driven. Each and every employee takes the time to listen to the customers individual needs and does all he or she can to accommodate them as much as possible. An employee left the business twice towards the end of the day when part suppliers were nearing closing time to personally pick up the parts that were needed so that my repair could be completed that day. I have never felt nearly as taken care of as I do at Rusiniaks.

Friendly very helpful etc...i really enjoy going there its clean inside and around there service station area inside and out its like a family business👍

Friendly staff and small business at its best! Usually cheaper gas than a couple places near by.Only downside is they close early on Sundays but its a small business everyone needs time to spend with family and rest so thats understandable. Overall 5 out of 5.

Nice touchless carwash definitely recommend

Convenient car wash. Convenient gas station. Not amazing vehicle service. I had an appt to have my vehicle looked at for sounds in the front. One of the guys came out to drive it with me and I tried explaining the issue. They looked at it for about 30 minutes and told me nothing is wrong with it and charged me 30$. Something is clearly wrong with it if its making popping noises when turning at slow speeds. I could have taken it somewhere else and gotten more use out of that 30$. Take it back when it gets worse. Needless to say I was disappointed as it wasted my time a little.-Response back to owner: I would think that all estimates would be free. Either way, Im not going to be that guy and call for a refund. I ended up going to the dealership where they covered it for free and instantly located the issue. It was covered under my powertrain warranty apparently. I will continue to get my gas there and car washes however if these lift charges are in place just for estimates... I dont know if I will be taking it in for service.

Great communication and service

Good service. For the price the Car wash is pretty good. Its no delta sonic but gets the job done perfectly.

These people are consummate professionals! They called me at every turn and kept me in the loop consistently. In a world of scammers, these people you can trust!

Friendly service, no hassels. No high pressure sales, just real straight talk and good work.

We had a flat tire on the NYS Thruway😒 It had been raining and my son, dog and I were on our way on vacation a few states away, so with the trunk full of items and wet, muddy Spring weather, I didnt feel like attempting to change the flat myself. A Rusniak truck arrived within 30 minutes (as promised) and had my trunk unpacked, the tire changed, tire and trunk repacked, the driver called around to find a used tire for me (since I was traveling further than the donut tire could safely go), he reserved the tire, gave me directions and all was wrapped up in less than 30 minutes! Jay was the truck operator and he was extremely polite, courteous and helpful! I couldnt have asked for a better experience as a female traveler, other than the event not occur at all! When I arrived at the garage, they took my car in quickly, allowed my dog to wait in the waiting room and we were off on vacation shortly! I, and my family, were well taken care of and I appreciate your fair, courteous service!

On 3/2/2019 – I took my 2004 Crown Victoria to Rusniaks for a simple Diagnosis as the ONLY issue I washaving was with my power steering. I already knew that the rack and pinion would possibly requirereplacement – what I did not know was whether or not the existing Rack was serviceable – allowing meto simply replace the seals and save a little money.At some point over the weekend the car was “diagnosed” and I suddenly had the following issues:Rack and Pinion – required replacement“Possible” replacement of the Power steering lines (however 2 days prior when I looked at those lines –they did not need to be replaced).“Possible” replacement of both lower ball joints (again, no symptoms of this issue prior to diving ontotheir parking lot).“Possible issue with both Tie rod ends.And last by not least a “major oil leak” – At best I need to fill refill my oil about t ¼ quart every 3 -4weeks as there is a very MINOR oil leak which requires a seal replacement in the Pan – probably lessthan a $20.00 job.We were told that to complete the entire above list of problems the total would be $1872.00 – needlessto say we declined and opted to pick the car up. The earliest that I was able to get there was yesterday -this means from 3/2/19-3/5/19 the car (in theory) should have simply sat in their parking lot – never tobe touched again. However upon getting in the car to bring it home – I now suddenly have the followingissues:Someone decided to leave my radio ON – causing my battery to be completely dead (My radio is hardwired so that the ignition is not required to be on and the Key is not required to be in the accessoryposition) – this means my radio draws a CONSTANT positive even when the car is not running – this ofcourse drained my battery.Because it had snowed out over the course of the 2 days it remained “untouched” I went to clear thesnow from my windshield and low and behold my windshield wipers no longer work (at all - Again – nota single issue with them prior to bring the car to Rusniaks).And last but not least – low and behold I now have a horrible noise coming from my the front end of mycar – (I’m guessing the ball joints that they so desperately wanted to replace – that yet again had nosymptoms prior to being in their shop).I think it is despicable that this kind of thing goes on and is tolerated. Had they given me a fair andhonest estimate for the only issue at hand – I would have gladly given them my business. But to try andtell the consumer that suddenly there car (and we all know our cars) requires this and that and this andthat to equal almost $2.000.00 simply to line their pockets is unacceptable.As a result of this experience I will be contacting the BBB as well as filing a formal complain with theattorney General’s office. And at the very least, I hope that this raises awareness and huge red flags toanyone reading this review to stop – Turn around and take your car SOMEWHERE – ANYWHERE else!!!

Im from out-of-state and when my big van broke down on the NY Thruway on a Sunday afternoon these guys had me towed, ordered parts and repaired in just a couple hours, total! Unbelievable service, kind folks and very reasonable cost... I couldnt recommend them more. Thanks Dale and Rick!

Never have I ever felt so scammed in my life. Took my car in for an inspection with working headlights and left with a headlight out and also the license plate light. The staff were very friendly and I was feeling really good about my choice to stop there since where I would normally go couldnt get me in until Saturday. Boy was I wrong.I thought the man who was coming out to talk to me was about to tell me everything was good to go, but instead I was told that there were a few things to fix before they could pass it which were the headlight and license light, and that it was going to cost $130 for them to fix it. Now I knew I would be taking it in for an inspection, so naturally I checked everything before I took it in which included checking the lights. Now I did have an light in the back under a tail light out but its more of a cosmetic light, not something that should keep my car from passing. But my Headlights and license light were working just fine.So I took the fail and went on my merry way down to Auto zone and replaced them both for 21.00 myself with the help from a youtube video and only took me 4 minutes to change. Something that was supposed to only be 21.00 and they were going to try and charge me 150.00, they can try and get someone else with that trick. At least I now have an appointment with another company to get my inspection done without feeling like Im being scammed. I have sent my complaint to the BBB, and will make sure to tell people that they should probably avoid that place. I definitely will not be returning in the future.

My family has been going to Rusiniaks for many years. The owners and their service personnel are friendly, knowledgeable, and trustworthy. We purchase gas, buy tires, had all kinds of service performed over the yesrs, and use the car wash. They communicate with their customers during the service period--no surprises. I highly recommend Rusiniaks Service.

Do not get your vehicle inspected here. The second they pull your vehicle in they remove your inspection sticker and really look for any issue to charge you on. Theyll get you on Tires, Lights, Breaks, etc. Things other shops may recommend you fix as soon as you can but not fail your vehicle. Your basically left with no option but to pay them on the spot to get your vehicle inspection passed. Go somewhere else for an Inspection!!! Its happened to me two years in a row. I will not go back.

We broke down on I 90 in our truck with a 5th wheel camper attached. The tow truck driver stopped to see if we needed help. He was able to put our truck on his flat bed and someone else from the shop came out and hooked up our 5th wheel and all was taken to their shop. They were nice enough to let us stay in our camper over night and even provided power. They gout our truck looked at 1st thing in the morning and fixed the same day.Great place with fast service and friendly helpful staff. I would recommend them to anyone.

I had severe brake grinding on I90 on a Friday night so had their tow service pick me and car up. I had car towed to Tow guys shop since he said they had AAA cert Mechanics. Got to shop and Mechanic said he could readjust the brakes. Got my breaks fixed in under an hour for a good price and was back on the road.

We broke down on the I-90 the Friday afternoon going into Labor Day weekend outside of Buffalo. AAA sent Rusiniaks tow truck to assist us within 30 minutes. Another truck had to sent out to dolly us up as it was more than just a flat tire. Paul, office manager, gave us great, kindly service. Was very understanding of us having to wait for a ride back home and even offered to stay at the shop after hours with us if needed. Coffee and drinks were so appreciated. The waiting area is so pleasant with the huge aquarium. Nick, our tow service man, took care of us on the Thruway and considered our safety in the heavy rush hour traffic the upmost importance. Cant recommend Rusiniaks enough if you need help. Thanks so very much.Neal and Betsy kistner September 2016

Trustworthy and honest shop, been going to them for years.

Alright I suppose, prices were reasonable. Would pick them over the number of large corporate chain repair shops nearby.

Friendly, prompt service , at a fair price.

Best propane price in town.

This company is not trust wothy it is a money game the like to make small service into bug jobs then they are not skilled enough to evin complete the jobs

Rusiniaks, you can get car wash, gas, propane, cold soda, hot coffee, execlant automotive care, and friendly staff.. And a little piece of yesteryear...

Used these guys to tow my trailer today off the thruway,fast service,cut me a break on the price,could of really socked it to me and they didnt.highly recommend these guys!!!! thanks

Curtious , efficient,reasonable costs,

Wont ever take my car there again. Bernie dishonest scammer

Good Service and leople

Best Service all of NY!!!!