Took time out of a very busy afternoon to put air in my tire. Two days later when reprogramming the sensors, took the extra effort to stop the slow leak. Thoughtful. Helpful. Good job!

Had an emergency stop at this location due to a flat tire (screw). Randy did a great job accommodating me even-though they were so busy. Thank you guys for the great service and for your help. See you in Columbus hopefully.

I was able to squeeze in an oil change before the weekend. The customer service here is phenomenal, both customer specialists in the front were friendly and the price is affordable compared to other local shops.

Everyone here is incredibly friendly and helpful. Randy and Mike, the two men at the desk, are incredibly helpful and made my experience phenomenal. Also, the job on my care if flawless. Thank you once again.

These guys are awesome and very friendly (especially Matt).It is definitely gonna be my shop for the next tire purchase.

They were able to slot in a tire emergency at short notice, finished the job sooner than anticipated and got me going. Happy experience😁

Salesman was great in helping me choose tires for my Corvette.After getting home and inspecting new tires,found greasy hand prints all over chrome wheels,door handle and inside arm rest.When they removed the old stick on weights,did not bother to remove old tape and glue from previous weights.On some wheels they used 12 small stick on weights which i think they could have used a combination of heavy and light to balance out.Upon further inspection i found that hey had inflated tires to 40# of air when it clearly states on the door and manual,30# when cold.I will not return for them to correct problems because I feel that if they were truly proffesionals,they woud have gotten it right the first time.Update: I took car to another tire shop who discovered the reason for all the extra weights was that the tire had a broken belt!To continue driving with this defect could have been extremely dangerous.Took it back to Conrads with new info.Ordered new tire and rebalanced using only 4 weights!

Excellent service, excellent manager, knows how to appreciate customers.

We took our car in because it needed a brake job. My husband spoke with an employee and scheduled for a drop off. They looked at it, called my husband and quoted him a price, including any rebates or discounts. My husband said ok, but we couldn’t pay until the following week. The employee said fine. 2 days before picking up the car, the employee gave a different price, $150 more than quoted. Additionally, when my husband filled out the paperwork on what to look at, one was for them to do an oil change. Well they didn’t do one. They didn’t charge for it, but we had to take it to another place which cost us an additional $70 because we needed coolant and window washer fluid. Conrad recommended that we get a tune up and radiator flush, but we had to decline because we just had enough for the brakes. So when we are seeking for a tune up, we will definitely take our business elsewhere. We will never go back or recommend this place to no one.However, I do want to point out, they honored the quote, but I ended up paying more because they didn’t complete all that we asked for.

They messed up my locking lug nut, and said sorry we cant get them off, Ive taking them off several times this year. ! They tried using impact to get them off. Pretty stupid. Now Im gonna have trouble getting that one off, some fine mechanics they have there.

Thank you Team Conrads!Came home to a hissing tire. Im so happy I made it to your location before flat. Even tho it was 5:30 (you close at 6) you got me patched up and rolling again quickly. Now thats great service. 😛

Excellent and efficient work I would highly recommend a friend or family to Conrads!-TE

Everytime Im in here for whatever reason they are always helpful and friendly. Ive never had an issue here. (I did have to get some emergency repairs downtown once and it was an awful experience with the staff all around.) This is my prime choice for oil changes just because of what a good job they always do.I had trouble with a flat tire some months back and they looked to see if it was repairable; it was not so they helped me pick new tires that were in my price range but also good for my vehicle. This past week I got a piece of metal in one of those tires that gave me a flat and they repaired it for free.The staff here is accommodating of requests and work with you to get what you need done. They are friendly and polite. The store is in good shape and is setup to wait for your vehicle if need be. Ive never been uncomfortable anytime Ive waited. They are quick to get what you need done. They also take the time to explain anything you need and answer any questions you might have. I avoid taking my car anywhere else; this is the best service you can get.

Only place willing 2 replace 19.5 tiresPerfect all the way around

I had a 4:00pm appointment they pulled in to the bay did a oil change w/tire rotation & 40min later I was on my way home, thanks great service.

Called to schedule appointment was able to get in the same day for an oil change. Both of the men at the service desk were polite and very helpful. Dropping off the car was simple and fast. Picking up the vehicle was a little bit of a wait, busy around 5 pm. This is the second time I have taken a vehicle in for oil change, same experience as last visit. I will continue to have oil changes and tire rotations.

They wanted to charge me $750 to replace my upstream oxygen sensor. I said no thanks, bought a sensor online for $150, watched a 10 minute youtube how-to video, and replaced the faulty sensor in under an hour.I also pulled over one of their employees doing 67mph in a 45mph zone while driving a customers car. Mechanic said he just put new tires on and was testing them out...he was issued a citation.

I came in from Minneapolis,MN to test drive a car. When I got here, I called Conrad’s to see if they could get me in for a used car inspection prior to purchasing. They not only got me in fast but were also thorough and detailed in the report. The staff were very friendly and easy to work with. I’m glad I gave them my business while I was in town!!

Setup an appointment online and dropped it off. Dave was very friendly and checked everything in for me. I asked them to check some other stuff and it was no problem. I got a text message with a link to a visual inspection of the car and brakes. Noticed a little problem with the brakes and notified me. Was not pushy at all to sell me new brakes. Also checked the alignment for me. Car was ready in about 2 hours. Not bad for tires and an alignment check. Dave was great upon pickup as well. Overall, I had a quick and great experience at this Conrad’s location. They seem to have the lowest tire prices for my vehicle as well. Thanks guys!

Quoted a great price on 2 front tires. Better than the surrounding competitors. Friendly service. Fair. And appeared honest and did not try to sell me other stuff I didnt need. I was very satisfied overall.

They were able to fit me in the same day. Friendly and knowledgeable, they found the issue provided options and got me in and out in an about hour. Will definitely use them again in the future.

Everyone I had contact with was so helpful and personable! They did a great job and did it quickly. I would highly recommend then!

Brought a used car that we were interested in to be checked out. They were very thorough and allowed us to make an informed decision about whether or not to buy. I love the video inspection, super helpful!

Had a little difficulty with my appointment but hey, it’s not like it’s their fault that the tires I ordered online never were shipped. Ordered in the tires I needed from another store, they were delivered within a few hours and installed. Crisis averted. Great experience. Highly recommend.

Went for an oil change and found out I needed front brakes.....had I been anywhere else but Conrad’s in Brunswick Ohio, I would have said I would look into it. However, they have always been people I trust...I said go ahead. No dealers for me. I have done business with them for many years and recommended them to everyone. Honest and explain everything....even sent me photos. Customer for life😉

Great experience working with Conrad’s. Had a flat tire and they fixed it up quick and a good rate. I would recommend them.

Really nice to be able to drop car off and pick up on the same day considering it was a Saturday. Really nice people to deal with and price is very reasonable

The people at Conrad’s are always polite and willing to give you the best deal possible. They took the time to find all available discounts. Very satisfied with the service and quality of work.

Very happy with my tire purchase and there service.

Matt and his team are awesome and I highly recommend them for all your car repair needs.

I had a semi flat tire on my way to work. Went to put air in and noticed that they had just opened for the day. Explained my problem and they worked me in quickly and courteously. I was back on the road in about 45 minutes. This is what keeps me a long term and loyal customer.

We have, unfortunately, required multiple repair services recently. We can always trust Conrad’s to provide us with fast, friendly and efficient service at a fair price! We will always choose Conrad’s!

Very clean. Very polite. Was a walk in and was able to have me out in little over an hour. Will definitely use Conrads again.

Honest, friendly and above all else - skilled!

I am a young female who went to get an alignment, when I left and returned to the road the alignment was still off, My steering wheel was upside down to make my tires straight. They then made me come back a week later to get out fixed no discount for my inconvenience or nothing and guess what it still is not right. People warned me not to go there I didnt listen because they are local, but they overcharged me for nothing maybe because Im a female. Horrible!

I received professional and courteous service from the personnel. They were obviously knowledgeable and clear in advising me after service. I wouldn’t hesitate to return to this Conrad’s.

I have been going to Conrads for yearsMy father went to Conrads when I was a little girl. I know why.I love this location and the team that works hereThey are professional and polite and proficient I will continue to come here and highly recommend them to everyone!

Brought my car in early in the morning so I can have it before my boyfriend went to work. Gave them a 5 hour widow to get it done. Showed up at the time I told them I needed it and they havnt even brought it back to get worked on yet.

Took my truck to have an alignment done on it and they did it except they forgot to do 1 thing, check the ball joints. Ball joints were bad and yet they still did the alignment and charged me for it. I will never go back to these crooks ever.

The amount of time that I spent in the building was somewhat understandable. But the condition that the tire tech left my tires in isnt. Three of my tires were 7lbs under pressure and the new tire had 45lbs of pressure in it. And that was after he roared all four of them. So I fixed the tire pressure and realized all four of my steam covers were missing so I had to go buy new ones. This wasnt the first time he has done this but it will be the last.

Very fast and friendly service. A little pricey but you are paying for quality service. Thanks guys!

Everyone here has always been great! We have brought our cars here for years and they are helpful, upfront and do good work. Ed took the time to explain what was being done and why. It means a lot to know you can trust those who work on your family cars!!

Called conrads in brunswick ohio got a fog light assembly talk to Matt said bring it in the next day at 730 am and he got me right in and his tech did a great job putting in my left fog light assembly wonderful job and very courtious

The staff is extremely friendly and goes over all details of what is happening with my vehicle. The only drawback is the day I was scheduled to have my vehicle worked on was the same day they were having the drive paved. I wish they would have called ahead of time to make me aware of parking arrangements. This was also the longest it took for an oil change and tire rotation; I shouldn’t be there 1.5hrs.

Conrad’s Brunswick was quick, polite, and professional. They answered my questions and took great care of my car. Price was reasonable too! Love their customer service!

I bought some snow tires online and got them the day a storm was due and Conrad’s was able to squeeze me in same day and got them mounted. Thanks for helping make my wife feel safe!

On-time Service and courteous staff are what brings us back. Been a customer since 1978....dont go anywhere else for entire car service.

We were in town from about 3hrs away to buy a vehicle and wanted an outside source to give it a quick look over. Although they said they were extremely busy, Del took time to squeeze us in for a quick little inspection. Didnt even charge us anything for their time. We really appreciated their time and kindness!

I had a great time seeing and talking with Sam jr. Hes all grown up. Very polite and courteous. Hope to see him again on my next oil change and tire rotation.

When Brunswick Jeep Automart said the soonest they could fit our 2017 Jeep in for a brake job was Jan 21 & it is Jan13th!!!! I called Conrad’s.They fit me in ASAP & even took me home while they worked on the car. They were nice guys, honest & efficient! Would go back in s minute!

Scheduled my alignment online arrived there and leftIn less than an hour. Fast fridndly service and well priced. Will continue to use Conrads for my auto needs.

Ive mentioned it before but I drive an 18 year old rust bucket and it tends to need much maintenance and TLC. Conrads is the best place to get your tires in Brunswick and that is no exaggeration. I bought 4 new tires for my truck for around $700 and Conrads supplied me with several free services just because I chose their tires. Their services are limited a lot of times and I can do much of the maintenance myself but the fellas at Conrads care enough about customer satisfaction that they will give you advice on what you need to do to keep your vehicle at its best

I called on a Monday morning and they were able to accommodate me for a tire repair. Excellent customer service. I was impressed with the video they sent that clearly explained the problem. Will definitely return for future tire issues.

Well Conrads finally did it! Matt the new manager is amazing! truly brought back the trust for me to bring all my cars back to them... came in for tires and talked about an issue because he introduced himself to me and listened to what i had to say. All in all he said to me to come back and make sure I am treated the way I should have always been treated... he apologized for what happened a few months ago and that takes guts being new to the store. Thank you Matt and I look forward to being a conrads cusotmer again. The team looks great!

It was just after 4:00 pm on a Saturday afternoon and my tire picked up something off the road and going flat fast. I was panicked but, I called Chris at Conrads who said bring it up... well get you in. Even though they were closing at 5:00 and had a line of work they were finishing up... they worked me in and repaired my tire! I am so grateful of their can do attitude that made me so impressed and grateful of their service. I will always be likely to go back to them and recomend this Conrads to others. Thank you Chris and team for your great service!

They are polite nice and courteous and they offer you drinks and stuff. Really nice people

Car had tires replaced, oil change and front end alignment done. They said it would be done at 2:00 pmAnd called at 1:30 and said it was done. Great service and friendly counter help!

Great place to have your car fixed or to just have tires put on very nice people there

Conrad’s warranty is what sets them apart. I’ve had side wall issues on my car and they replace the tire, no questions asked. The work is always top notch. I’ve been a customer for a decade and will be until one of us isn’t around anymore.

Promptly started work on the appointed time, provided video inspection, made effort to finish timely and provided additional service as requested.

Very knowledgable, kind, courteous staff. They took care of my car in a good time frame even though they were busy, and gave me some recommendations for next time. I will definitely be going back!

We had not been customers of Conrads for some time for various reasons. I recently needed tires for my vehicle and decided to give them a a shot again... I was very pleased with the tires I purchased and the service I recieved from the staff so when it was time to look at tires for my wifes Sonata we automatically went there.Matt Lamb was excellent in his ability to steer us to the right tires for her car! Sooo... many reviews and confusion is out there about sooo... many tires and prices from sooo... many places! We bought with confidence and trust in our decision. The install was quick, actually FUN and we would recommend this Conrads for all of your vehicle needs.

I got tires from Conrads and when they were putting on the tires there was apparently corrosion on the hub that prevented the tires from going on all the way. This caused me to lose a lug nut and almost a tire. When I brought it back they were super apologetic and understanding. They really went above and beyond fixing their mistake and making sure it never happened again. They even have me two oil changes and a gift card. They turned a potentially terrible experience into a great one.

U guys have always treated us really good! Thank you!!! And love Eds sense of humor, he makes me laugh everytime!

This is one of my favorite Conrads locations in Medina. They are knowledgeable and honest in their evaluations of what is needed for my car care. I appreciate their quick turnaround on each visit. Thank you for your service.

Mike was so nice and courteous. They had my car finished before I expected it to be.

Definitely not pushing things that can wait, honestly goes a long way with me. I’ll continue to keep brining my Honda Pilot to Conrads.

They were quick and a great price, very nice people.

Great customer service staff. They always go the extra mile, even when they dont have a lot of time.

Worked on my work truck and car. They stand by their word and product. If something is miscommunicated or an issue they go out of there way to handle it. They have a customer for life!

Very poor service. Did not fill up my washer fluid, Had to replace my battery 4 days later. Very very poor service. I will not go back nor would I recommend them.

Very professional and kept me informed with what they were doing. Ed and Dave at the front desk were as nice as could be. Having the video sent to me and showing what was going on was a real plus. Thank you.

Dropped off the car off at 9 a.m. to get tires. Did not get car back until 5 that night. called several times during the day, first time I called was at 11:30, they told me they would start working on it right away. Called again at 3 OClock, still not done, told I would receive coupons for services, never received any coupons on pick up of my car. Very long day waiting around to get tires put on my car. I have gone to Conrads for many years, spend a lot of money and never had this kind of service. I will definitely think about going somewhere else next time.

They are very friendly and were very helpful. Evaluate my vehicle on Saturday I took it back on Monday had a finished and completed by 315 Monday afternoon.

Rich is great amazing team player and great asset to Conrads

The service is always great. I have never been made to feel like I dont know what Im talking about. I am very uneducated about the mechanical working of a vehicle. Thank you guys.

They are friendly, efficient and I trust them with my vehicle.

Got my tired fixed quick and with great customer service.

I have taken all my cars here and have always gotten great service for a great price.

Quality work. Staff is always friendly and honest. We’ve been bringing our vehicles to them for years.

Quick and knowledgable service. Ed is great. Had my vehicle fixed in the time quoted and I was out the door. Highly recommend.

Excellent service. Great employees in and out in no time and they continue to take great care of me and my entire family’s cars..highly recommended to all friends and family.

Friendly and fast service! Reputable car care shop and would recommend to anyone!!

The employees were courteous and the repairs were accurate. They completed the tire repair and rotation while I waited, and I was not charged since I bought my tires there 6 years ago.

Awsome service, professional, efficient! Go see ed for all your service needs!

Everyone was very nice and informative. Job was done when it was supposed to be.

Great service honest friendly staff. Very informative. We didnt know that maintenance is required for break fluid. We also receive free vehicle inspection & alignment check, Oil, air filter, & tire rotation. Took about an hour thirty minutes whe I waited. Acceptable time for work performed.

On time appointment service for life time balance and rotation. No surprises work performed with no issues. Been our tire company for 30 yrs+.

Had Conrads (Brunswick, OH) balance tires and realign wheels on my PT Cruiser. The service was fast and reasonable and the staff was friendly.

We have always had a good experience with Conrads taking care of our tire and other car repairs. They did a great job again. Thank you to the managment and crew.

Stopped in today: was greeted by the fella behind the counter with a blank stare & frown for about 10 seconds, followed up by have an appointment which I did not, I was told they were all booked up for the day and didnt have time to fix the nail in my tire nor did they offer to put the spare on... I bought these tires at Conrads with road hazard and dropped about $700 on the whole mess about 18 months ago... It will be a long time before I spend $$ at conrads again, I can deal with being busy and backed up but, there is no excuse in this day and age for a customer service rep to have anything but, a friendly and accommodating attitude, I dont care how busy you are....

Prompt service, never had an issue with Conrads that they did not correct. I have been a customer for over 30 years.

Im new in town and was recommended to this place . Great service and fair pricing.Thank you ED

Work done ok. Problem was greasy fingerprints left all over car and steering wheel. Could have cleaned off instead of me having to spray degreaser/cleaner over numerous marks

Fast, efficient, quality service! Im extremely pleased with all of the help Josh and the guys did to help us out. The price was right also!

Ed in the service department was excellent in taking care of our vehicles issue . I highly recommend using ALL their services. Great job!

Great job, very concerned about the worn tires . Been to Conrad’s a few times and have been treated the same each time . Very good and keep up the good work.

Never had my car fixed here. Never bought anything from here. Take my number off your list. Thank you.

Staff is very friendly and helpful. Thank you for the great customer service!

Excellent service as always. Everyone is friendly and they always do a great job.