I just switched to AT&T, and I worked with Zach E. in the Brownsburg store. I was so impressed with him. He was knowledgeable, professional, courteous, helpful, attentive, efficient - everything one would hope for in a sales technician!

Did not stand beside phone I purchased. Lied to three out of four visits. Would call corpate but phone will not complete call. Is more important to play with their phone than help customers

Stopped in on July 3rd around 11:30am. There was one employee in the store and he couldnt have been less helpful. Wanted to ask why Ive gotten text msgs and an email from AT&T. He couldnt have been less interested in my questions or the follow up questions I asked. Pretty sure I was cutting into his movie time since there was a movie playing on the large tv at the back of the store when I got there.

Jacob, the Store Manager , was so helpful and took the time to explain and fix my IPhone issues.. Will definitely be back! Thanks so much Jacob...

Always amazing service and they are always so helpful. They also like to joke around so it makes the experience with them so much more fun

Went here twice in the past couple of weeks, once for a SIM card issue and once to talk about a cellular plan change. Both times someone was available right away and solved my issue quickly.

Worker was the most unprofessional, rude worker I have ever encountered. During the course of my attempt to upgrade my iPhone he was angry, confrontational, called me a name and threatened me with physical harm. Clearly an unstable person. Do not go to the Brownsburg store.

Very friendly,set up 2 new phone plans for me and another the next day quick and very tech savy

Great experience... Super friendly staff.

Showed up at 1:30pm during normal business hours to buy a new phone. Door was locked and no sign explaining why. Lights on, but nobody at the store. Just lost a customer

Super nice and friendly staff. All who work there are very knowledgeable on the phones and accessories they sale. I will always recommend them!

This store is the worst store I have ever shopped at. If you would like to have things taken from you without consent, lied to, and talked to like your a piece of trash then doing business here is for you. Absolutely the worst shopping experience I’ve ever had.

The manager, Matt, has always been fast to help us and get all of our AT&T issues resolved. His team has always welcomed and greeted us when we walk into the store. Wouldn’t go anywhere else!

This is one of the best AT&T stores I’ve been to! The manager, Matt, is always so helpful! The employees go out of their way to help us out. We never leave disappointed!

Came into AT&T to try and set up internet with my apartment and there ended up being technical difficulties with creating my account. And, instead of telling me to just come in another day and sort it out then, the sales associate ended up staying almost an hour after close to help me get the account starting that day so I wouldnt have to come in another day. He was even willing to help me get the installation fee removed to make up for the technical difficulties. His name was Travis and its employees like him and the reliable service that AT&T provides that makes this company and this branch one of the best internet providers to look for if youre looking for quality and great customer support.

“Tall Zac” provided role model customer service. My mother is 82 and technically savvy enough to use an iPhone, iPad and Apple Watch. I live across the country and while trouble-shooting on FaceTime works for some things, it clearly isn’t an option for helping her through an upgrade. I was in town visiting so we decided to drive to the Brownsburg AT&T store to purchase a new phone and complete the upgrade process. Zac was super-helpful, patient, and interacted with her as if she was his mom - including installing the protective screen cover we purchased there for her. The entire process took only 45 minutes and when we left the store, all three devices were synched and worked beautifully. Mom was super-excited and felt safer knowing she was in good hands with her devices and Zac. He offered to help her out any time she ran into a problem with the phone. It’s not common to find this quality of customer service - thank you AT&T for hiring Zac!

Representatives are very nice , & helpful! I went in there to check why my bill was so high and they sat with me and explained everything to me ! I recommend going to them !

Great personality and good with customer service.Great ATT representative!

We’ve gone to the AT&T store in Brownsburg for as long as I’ve owned phones, and they’re always super helpful. Matt did a great job helping us today! 😊

Great staff! They set up my new phone for me and gave me a great deal on my case and screen protector.

Reps and manager are very knowledgeable and super helpful! Store was clean and easy to get to.

Very helpful & knowledgeable. Casey answered all my questions without making me feel like I was bothering him. Would recommend to friends & family.

Matt was a great help to me. He saved me time and money by quickly helping me get my cell phone switched over to AT&T GoPhone. He was even able to help me save money on my internet bill at home. Go see him for sure. Other people are dumb if they say anything bad about him.

This is one of the BEST AT&T stores I have ever had the pleasure of getting a new phone. The whole staff is friendly and very knowledgeable.

The reps were a great help in getting my phone back up and running. They even got me a great deal on TV and Internet!

Staff is always ready to help you get the best value for your AT&T services. We have moved recently, so come see us at our new location! 301 W Northfield Dr Brownsburg, IN 46112

Matt did a great job of taking care of my new phone purchase

Rude staff and no working display models. Dont waste your time or money. Buy straight from the manufacturer.

This store treated my family well. We switched from Verizon/Xfinity and they saved us over $200 a month on our cell phone and TV/internet services! Would definitely do business with them again.

Matt is great. Hes helped me buy my last two phones and will help me with the next one.

Greatest location I have been to. These employees know their stuff!

Great store and staff. Very friendly and helpful!

Great store and great staff. Theyll help you any way if they can.

Came here on black Friday. Great service. Bought 2 Samsung S9+s and bought the only screen protectors they have there put on that day. 2 weeks later, mine popped off. Came in and got a new one put on. Got my phone out of my purse last night and screen protector had popped off again. No dropping or anything. Even so, how is this protecting my phone if it just pops off. The sticky part that is supposed to hold it on is not even sticky anymore so I went into AT&T in Brownsburg just now hoping to just get a refund since this is the second time already and was told they dont do refunds on these. Theres a lifetime warranty. I asked what good is it if it keeps popping off. The guy said nobody else has that problem i said well i have had it twice. Well im sorry, nobody else has he says. So im lying? I asked. He said did i say that? I said nobody else has that problem. I guess since it doesnt happen to anybody else im just out of luck. Thank you AT&T. Only been a customer with multiple lines for 19 years but just out of luck on this. Hmmm....I know this is only one measly review so I dont expect anything. Just saddening.

Matt T. Was the manager who helped me but the whole staff there is knowledgeable and always gives the best service when I come in! Go see these guys if you need some help!

Staff always helpful and most importantly listen to the issue to help reach a remedy.

Horrible .. might as well close the store .. what are they good for ? .. Never helpful, always rude and they charge 2 dollars for you to pay your bill. (When the manager told me they can bypass the fee, but the store clerks love to charge you anyway.)

Consider doing business elsewhere. Matt Trevey, the manger, is unwilling to help and unprofessional. He refused to help me cancel an account and when I asked about the equipment return he said he didnt care what I did with it. Of course when I challenged him asking him to put that in writing he wouldnt do it. Matt is a very poor representative of ATT.*After speaking with customer support they confirmed that Matt Trevey was incorrect and should have taken care of the issue.

Bottom line up front: This is a third party affiliate store who states false information, does not follow up on promises made, and only helps until the sale is made.Went into the store to start a new cellular plan. This was me coming over with my own phone from a competitor and combining a phone plan already with AT&T. At the time decided to sign up for internet service as well. Trevor was the associate who assisted.False claims:1. Military discounts werent allowed on Unlimited Data plans. In fact they are and since I was a new customer, I also received the new promotion AT&T streaming. I had to call customer service to be told the truth on this item.2. Trevor told us that there would be a 100 dollar installation fee for the internet activation but once we received the bill, go into the store and he would remove the fee. Another false statement. Went into the store and he adamantly stated he never stated such and had no authority to remove the fee. Ended up calling the customer service line again and getting the fee removed after being on the line for 40 minutes.3. We were told the only way we could bundle and save money on multiple services through AT&T was to add a TV package. False statement number 3. While speaking with customer service about the installation fee, they informed us we should be saving ten dollars a month on our internet plan because we have cellular service with them.At the end of the day, this store is about the commission. Their employees and management staff are more interested in dollars in their pocket versus maintaining customers. You are better off going to a corporate owned store and not some third party affiliate.

Amazing staff. Friendly and knowledgeable and they were able to get me exactly what I was looking for.

The man at the Brownsburg store was so rude.

The sales personnel are always helpful in answering our questions.

Ran out of all galaxies except the most expensive one... But the rating is due to the rude service in telling my husband and I that that was the case. No manners and not helpful.

No one greeted us as we came in the store. Another customer waiting told us to “sign in” on a clip board. Then after patiently waiting an hour and 5 minutes (it was a Saturday) it was finally our turn. I was just upgrading my son’s phone. The manager Matt was helping me. He scanned my drivers license, pulled up the account and then I paid the remaining balance on my son’s phone. At that point we just needed a new phone. Matt tried to sell to me three times- once for Uverse, and then twice he tried to sell me the “package deal” of a screen protector and a phone case in the store. He first quoted me $70 and then when I said no he dropped the price to $50. I said no again and THEN he asked for the last four digits of my social security number. I gave it to him and suddenly he tells me the computer doesn’t recognize it and he can’t help me. He said I will need to drive to Avon store. So after spending 1 hour and 20 minutes in his store he sent me away. Something was not adding up.I asked for a post it note and immediately wrote down what just happened. I have been an ATT customer for 7 years and have 5 devices associated with my wireless service. I have been to the ATT store many times in Brownsburg and have always had good service and have never had anyone tell me my ssn doesn’t match my account. I knew immediately he was sending me away because he couldn’t get my sale.I drove to Avon and was helped by Emily who was AMAZING. She also let me know that for the record my SSN was a match.I am so disappointed that the store manager Matt would lie and waste my time because he would lose the upcharge sale. Don’t waste your time going to this store. Avon is a quick drive and you will get excellent service with honest people.

Very helpful and knowledgeable about wireless products and systems. Fantastic customer service!

Great customer service

Matt helped my husband and I get new phones! Great service!

Wonderful customer service with very knowledgeable representatives. Would definitely recommend this store to all my family and friends.

The people there are always super nice and helpful!

Great employees and wonderful manager. Helped me with all my phone needs!

Very friendly staff - always courteous and helpful.

Att is the worst.Not worth even wasting more time posting my negative review.

These guys were so awesome. Always get my needs taken care of!

Matt’s awesome, come see him!

The store smelled strongly like cigarette smoke, but overall it was ok

Great new store. The staff is fantastic!

Superb service. Highly recommended.

Great customer services. This is the only store Ill go to.

Store manager waa great

Great staff, great overall store!

The rudest experience Ive ever had. go to any other at&t in the nation than here. manager has the biggest attitude.

I love the people at this store!

Terrible customer service. Refused to help unless we purchased a brand new device.

Beautiful store locations.

Great customer service!

Super friendly and helpful staff.

The new team in here has really turned this place around, and they are getting a new location soon!

Best AT&T store around!

Great customer service

Great location and welcoming environment

Beautiful store!

Awesome staff!

Nice people!

Amazon service. Dont go to any other attractions location!

Great store & Staff!!

These guys rock