Massage therapist was nice, pretty friendly.. But didn’t relieve the pain in areas I had requested focus on.

My girlfriend scheduled me a massage here as a present for finishing up school unfortunately my grandmother went to the hospital the morning of my massage my girlfriend called to let them know I had a family emergency, they told her that she needed to reschedule the appointment and she wouldnt get charged so she did for the following morning, however my family had stayed up with my grandmother for most of the night so when I woke up I called them to see if I could reschedule the appointment for sometime this week somewhat rudely they said unfortunately we are going to have to charge you half of the cost of the message. This was supposed to be a present and ended up costing us money because my grandma was in the hospital and they couldnt be more accommodating. I get it its a business they cant loose money if they have someone show up to give a massage and the client doesnt show up, I teach music and thats part of some of our policies if its a no show we still have to get paid, HOWEVER I have had students not show up multiple times because of some kind of family emergency and I STILL credit there account and give them the lesson without penalizing them financially. The other thing is they were still going to have me as a client regardless I really wanted the massage and they would have made money, and probably had a returning client... now for them not being understanding they lost this client that they would have made a lot more money from and they are getting a one star review...my grandmother was in the hospital potentially on her death bed...thanks for being understanding massage envy....yeah right.....Im pretty disappointed that something that was supposed to be a stress RELIEVER and a present turned into a stressful situation where we lost money...

I thought they did a great job with Covid precautions! I was a little skeptical going during a pandemic but my neck hurt so bad I couldnt take it anymore and made an appointment. They did such a good job to limit the risk of exposure! Thank you so much!!! Great massage, great people, great atmosphere. Shout out to Louis for a great firm massage. My neck feels so much better!!!!

They have cancelled two massages last minute over the last two months. When I asked why and if it COVID related they said that is personal information and could not divulge unless I came in contact with the person. So, a worker could of been in there yesterday with COVID and they would still be open today. Also super hard to get appointments for good masseuses last minute. If I cancel with less then 24 hours notice I have to pay if they do that to me I do not receive a credit or discount. I book 5 weeks in advance so two cancellations in a row is frustrating but after understanding their COVID policies I will cancel my membership.

Its almost impossible to get an appointment closer than a month away

Charles is prob one of the best deep tissue therapist I came across in me

Great. Only had two or three masusses in 15 years.

Not only are massages sub-par, their policy around account cancellation is unethical and their expectations that someone would get massages at the risk of getting sick is ridiculous. They will not get my business again.

Thanks Massage Envy Broomfield. Each time I go for an assisted :60 minute full body stretch I leave feeling much better and extremely more limber. I am an endurance athlete and marathon runner. Your stretches keep me going good. Thanks again.

Love the massages miss the ability to hang onto a good therapist. Having a membership forces you to take care of yourself but having to switch therapists every 6 months makes consistency an issue. I sometimes feel like Massage Envy is a training ground before therapists open their own businesses. That or they just need to pay more to hang onto the handful of talented therapists they have.

No stars. When I activated my 3 month membership, I have had nothing but trouble with this location. From mixing me up with another people, failing to call when changes were made to the schedule, errors on my account. The manager was flippant and dismissive of me when I called to clear this up. When I stated I never wanted to use their services again he didnt care. He is in customer service and should care. I wonder how many other customers left because of this locations staff. The front staff, clearly does not know what they are doing and are unprofessional. The manager doesnt know what he is doing. It is too bad, I started at this location in 2011 and was really happy with it until the new management took over and now I have no desire to ever use them again or any Massage Envy for that matter.

They most rude unprofessional receptionist I would not recommend I have called three times to try and cancel my membership and they never email me the paper work. Definitely would not recommend this place worst costumer service I have ever experienced they talk to you like you are dumb and are extremely rude. Do not go here

They refused to cancel my membership without my coming in person to sign paperwork. This. During a pandemic. What a disgusting place that clearly doesnt care about the health of their customers. do not patronize this establishment, they dont care about your health or you.

Hailey and Espe were amazing receptionists, they fixed the problem and made sure to help in any way possible. Susan on the other hand previously booked my account and messed it up in regards to the day and time of the appointment. She booked something a different time than what she told me it was. She also was rude when talking to me on the phone as if it was to much for her to do her job

WoW...Totally impressed!!! I was late (Went to the wrong Massage Envy- Long Story) Front office was kind/ friendly at the Broomfield office!!! Celene my therapist, was SO awesome & extended my time with her. What I thought would only be a 45 min session, due to my tardiness. She was able to do a 90 min session for me ( Much needed, after achilles surgery)!!! Celene, thank you for your above & beyond customer service!!! I will see you guys on Tuesday!!! Thank you for the AWESOME service!!!

Stay away! I booked a 30 min body stretch for my 16 year old son. When booking online there is a question about being a minor. I clicked yes. The appointment books with Shannon. I take my son and Im informed that they dont do 30 min only 60 and that Shannon doesnt do minors. They acted like I was so dumb for not knowing that. I explained that I booked the appointment online. Shannon was extremely snotty to me! The lady behind the computer was equally condescending. Such a money grab! I know that they could have done 30 min but they want you to think your only option is 60 min. Such a SCAM!!

Ive been a member at this location for several years. As with any massage chain, you find good & not so good therapists, but overall a great experience. The staff is always friendly & you cant beat the value!

Massage envy called to cancel my appt because the therapist is sick. Ok. But I took the day off work and I’m supposed to comply with a 24 hour cancellation policy. Where is my compensation? If I was sick I’d still have to pay you. Not acceptable you need to have a plan to fulfill your obligations to your clients.

Not impressed, go somewhere else if you want a relaxing experience. I have three stars because my massage therapist was good. The waiting area is not relaxing at all as youre bombarded with more stuff they want you to buy, the guy at the front desk was not at all professional in the way he dressed. My husband booked my massage and didnt ask him or me when I got there if having a male massage therapist would be ok. When I asked to upgrade to a hot stone massage the stones werent warm. Overall not a great experience.

Ladies if you need a deep massage Dustin is the person to go see. Beyond thankful because I was hurting so bad.. He knows exactly what to do. Amazing!!!

I really enjoyed my facial but I have to say my massage was very unpleasant. It was painful for every part except for my feet. And today i am sore from it. I look forward to my monthly visit but will probably be going to a different branch next time.

These places are scams they will not tell you if your not getting the massage until you show up. They will not cancel taking your money. Basically theivs do not sign a contract they rip you off even though they do not live up to there end of the contract. They will auto renew and keep stealing emailing cancellation is a waste of time. They ignore them you have to go into the location and get treated rude and disrespectful to get them to stop stealing from you. I would not recommend doing business with this place what so ever on any level..... Run....

BUYER BEWARE! I have been trying to cancel my membership for months now and they still refuse top cancel and continue to charge my bank account. I get one excuse after another. Steer clear of this location, this particular franchisee and the front-office policies they employ. BBB is next. Then the state consumer protection agency. I am fed up!

Yvette is an awesome massage therapist. Shes my favorite and does great work.

My husband hasnt worked since August and were currently going through a short sale on our condo while living with family to get back on our feet. They turned me over to collections for my past due fees after telling me theyd work with me.

Great staff! Good therapist if you find the right fit

The massages are great, but the manager is very demeaning to her front desk staff.

Best massages ever

Too expensive

Nice atmosphere

Gene is the best

Dion was fabulous!!!