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Sullivan Jewelers
2095 N Calhoun Rd, Brookfield, WI 53005, United States
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Th
Review №1

Sullivan Jewelers is a great local jeweler. I need links added to a watch I had just purchased. The Jeweler was amazing, fast, friendly and wouldnt accept any money for the job. I am definitely using Sullivans for all of my future jewelery purchases.

Ja
Review №2

I sold my Grandmothers ring there today and received an incredibly fair price for it. Their jewelry is also gorgeous and, when I have any extra money, I will definitely go back and buy something special.

Jo
Review №3

We had our wedding rings in for a repair and re-sizing. They are both very modest because we didnt have much when we got married 47 years ago. We have dealt with some snide jewelers in the past, but the staff at Sullivan was so kind and helpful and seemed happy for our business. We will go back and I would recommend them to anyone!

Re
Review №4

Sullivan Jewelers has restored/repaired 3 pieces of jewelry for me in the last 6 months and I will never go to anyone else ever again! Their prices for repairs are very fair and the quality of the work they did was impeccable. My latest piece of jewelry was a vintage find that had been worn to hell and back and I brought it in and it looks brand new. I am so, so happy with the work they did! They also did an appraisal for me and I am very satisfied with it. If I could give more than 5 stars, I would. I’m a loyal customer for life!

Ri
Review №5

Had an appraisal done there efficient, cost effective and also polished the jewelry at no additional charge. Would recommend you try them for yourself.

Do
Review №6

I have been to Sullivan Jewelers numerous times to sell old gold and to have jewelry repaired. I have always received fair prices for items I brought in.They have also been extremely helpful in advising me regarding the merit of repairing items. Occasionally, it is best to admit to retire your favorite pieces instead of investing more money on them.Repairs are done in a timely manner and completed when promised.

St
Review №7

Earlier this summer I noticed a tiny diamond in the band of my engagement ring was loose. My husband and I talked about the different jewelers in the area, and decided to bring it here, because we like to support local businesses. When my husband took it in he was very impressed. The service was great, the man helping him was very friendly, and they noticed I actually had a few diamonds loose that they could fix. He said it could be fixed, possibly by the next day but no later than Friday (it was Tuesday).Well, Wednesday, Thursday, Friday passed with no phone call so Saturday my husband called to check in. He was told (very curtly) not only was it not done, but it wouldnt be done until at least Monday. Clearly not a good sign. My husband decided to stop in later Saturday as long as he was at Pick n Save, and miraculously it was done and he brought it home. As soon as I saw my ring, I burst into tears. They put two big dots of white gold on both sides of the band to reinforce the diamonds. It looked terrible! It looked...repaired; very clearly not a part of the original ring. Besides that, it rubbed and scratched up my fingers whenever I wore it.As if that wasnt bad enough, two weeks later, a diamond literally fell out of it. FELL OUT. Absolutely livid, my husband called to tell them. The response he got? Bring it in, and maybe we can work something out. ARE YOU KIDDING ME?! Maybe you can work something out? You didnt fix the issue WE PAID YOU TO FIX.I am devastated and literally sick over what happened. You should be able to trust a jeweler with your jewelry. Never in a million years would I have expected something like this to happen, especially from a local jeweler!

Ch
Review №8

I’ve been going to Sullivan‘s now for the past few years. I wanted to leave this review because I found they are so great to work with and I wanted to share that. Jeff, Mark and Ingrid have all helped me with various things I needed fixed or questions I had about jewelry. And Todd has helped with fixing my jewelry. I have found them to be honest, and trustworthy! They have some beautiful pieces there, and the cost of repairing jewelry is very reasonable. I would highly recommend them as a jeweler!

Mi
Review №9

Great customer service and friendly staff will keep me coming back for all my jewelry needs. Whether it is a new purchase or a jewelry repair, Sullivan is the store for me. We had two rings resized, another ring had a mounting replaced and we were also able to purchase a gold earring back for one that was lost. The cases are filled with beautiful pieces of all colors and sizes. So many bright and shiny objects that it’s hard to choose a favorite. Love Sullivan Jewelers!

Em
Review №10

I was referred here to have a missing side stone replaced for a ring. I was greeted with helpful, friendly service that was professional and reasonably priced. I expect to have my ring back in less than a week! The gentlemen there also looked at a little over a dozen pieces of jewelry Im ready to part with to tell if it was worth anything, which was helpful. Will return for future needs and recommend Sullivan Jewelers to others!

Ti
Review №11

I had a new diamond put in an old setting. The price was right, and the workmanship fantastic! While visiting the store we had talked to three different employees and all of them were nice, obliging and helpful. We have found a Jeweler to meet our jewelry purchases or repair needs. Thank you Sullivan Jewelers

Da
Review №12

I wanted my wedding ring of 45 years brushed or antiqued like it was originally and checked for prongs and tips around diamond. The goldsmith verified what needed to be done for a very reasonable price. It was done in a few days. I was pleased.So I asked about another ring that was repaired by someone else a year ago. But I lost one of the small stones in just one day after it was “fixed”. The Sullivan goldsmith was there and stated that it could be fixed. The price quoted for the stone and repair was reasonable and was done in just a few days. With other jewelers I had to wait more than a week. The stone has been secure for several weeks.Honest, timely, and reasonable prices for repairs.

An
Review №13

I took a couple of rings to Sullivans for repairs and asked if they would be completed in one week. They said they would be. In two days I received a text that both my rings were ready for pickup. When I got there to pick them up, the work was done just as I asked and my rings were sparkling and beautiful! I really liked it that the work was done in the store that I dropped them off at and not sent out somewhere else. Sullivans is definitely my jeweler. Check them out.

Je
Review №14

I have been a customer of Sullivan Jewelers for over 10 years and have always gotten excellent service. They are very professional. Sullivan’s has a very quick turn around time on jewelry repairs. Sooooo happy to have found them.

Ma
Review №15

I had custom pearl and earring made and they turned out just beautiful and I was pleasantly surprised at how reasonable the charge was. I also had a ring shank repaired and both times the turnaround time was exactly what was indicated. Very nice staff and great work. Would highly recommend Sullivan Jewelers.

Re
Review №16

I almost lost my ring due to losing some weight so my fiancé and I came in to see if I can get it sized. I saw a bunch of 5-star reviews and it was 5 min from the house so the decision to visit here wasn’t hard. Like many of the reviewers said, they are very friendly and fast service! I was told it may take about a week but the ring was done in 2 days. Very nice selection of jewelry also if I get lucky my fiancé might get me this beautiful antique ring for Christmas. Fingers crossed. This will be my go-to jeweler from now on.

St
Review №17

These awesome jewelers repaired a delicate pair of jade earrings, and my order was ready the next day. I had actually shopped around at other jewelers who would have sent my earrings to a gold laser welder specialist. The man who did my repair on premise had actually apprenticed with an Asian jeweler and was able to make the repair that others wouldnt. Also, I had received a quote from the other jeweler that the repair would cost $100, but Sullivans did it for me for $20! Im so happy to have my earrings back! They also polished up my wedding ring just cause...and it looks AMAZING!

Be
Review №18

Love this jeweler! They have such unique pieces. However, their best aspect is their service! I have had two pieces repaired by them and they were very helpful, prompt and professional. Would highly recommend!!

Ka
Review №19

I am so happy to have found a jeweler that is able to do custom work. I had a pair of diamond stud earrings, and a diamond pendant that was just sitting in my jewelry box that I had no desire to wear. I brought the diamonds to Sullivans looking for suggestions, they were so wonderful to me! They pulled pieces form their display cases so I could have a visual idea, as well as their catalogs. I decided to have the three diamonds set into a ring. They ordered several settings I liked from their catalogs, and I was thrilled to be able to choose the perfect setting for these diamonds. My ring is stunning on my hand, and receive compliments all the time. Thank you Sullivans you created a new piece of jewelry from some ignored diamonds from my jewelry box that I love to wear!

TR
Review №20

Sullivan’s is always a welcoming experience!Friendly people with expert knowledge! I have always been pleased with results.

Bl
Review №21

Ive never been to a jewelry store before and for my first time it was great. Everyone there was helpful and kind. I got my ring resized super fast. I will definitely be going back.

An
Review №22

Very good service. Went to many other jewelry stores before and we were told they could not size the type of ring I bought for my wife. Sullivan said no problem and told us 7 days or less it would be finished. Less than 24hours received text it was finished. Came out beautiful, my wife was very happy and so was I. Thanks to really good in house service.

Re
Review №23

Sullivan Jewelers is erroneously using our trade name (Reflections Jewelry) in their advertisement. Please remove immediately! RESPONSE: Reflection Beads and Reflections Jewelry are not a coincidence in your advertising. And your response is telling of your position as you say we are slandering your business (which is why we included a screen-shot photo of said misnomer), while you are the ones that are incorrectly using a brand you sell versus our business name that weve had for over twenty years. Just because you pay Google to advertise doesnt mean you can use a brand you sell incorrectly and simply say oops, it must be Googles fault. This post will remain public until you confirm that Reflections Jewelry is not used in your advertisement. Reflection Beads would clearly be more acceptable. If it were the other way around, Im certain you would reach out. Change the keywords, let us know, and we will remove this post. Ball is in your court. Have a great rest of your day.

Ju
Review №24

A locally owned jewelry store you can trust! Sullivan’s is top notch!

KA
Review №25

Dropped off a ring to get fixed. Prompt, excellent service. When I went to pick up the repair, the selection was so appealing, I left with 2 additional pieces. Stop in and see for yourself.

Mi
Review №26

I had a great experience here, this is my second time going to Sullivan jewelers and they were always so nice and polite when I walked in the door. They did a great job fixing my ring and the price was right! Will return in the future!

Lo
Review №27

I took my grandmothers ring in for repair and cleaning on a recommendation of a friend. I was completely impressed by the level of service and the time the took with me. I also had them repair and clean my wedding ring and add on to a piece of jewelry for my mom. I will definately go back and recommend them to all my friends.

An
Review №28

I recently went to Sullivan Jewelers to have my mom’s wedding rings resized. It was done within a couple of days. I was extremely pleased with their work. I would rather support the small businesses then the large jewelry chains. They are extremely knowledgeable. I would highly recommend them to my friends and family. If you need a jeweler to purchase a new item or get an something repaired, stop by and check them out. You will not be disappointed.

Co
Review №29

I have and will continue to highly recommend Sullivan’s Jewelers to all my friends!!! They were excellent in donating several pieces of jewelry towards our Christmas Luncheon a few years ago (silent auction) when a friend and I were Chairpersons!!!!

Ci
Review №30

I first discovered Sullivan Jewelers years ago when purchasing a new diamond for my wedding ring. A friend mentioned that Jeff (the owner) was very knowledgeable in this area. We were amazed how much he did know and quite pleased with our upgraded stone. Over the years Ive become a regular customer for purchases and repairs. Todd is very good with repairs and has made changes to some of my outdated pieces...sort of a miracle worker. I always consult with long time employee Ingrid for new purchases. She has exquisite taste and is a delight to work with. Also, relatively new to the store is Mark who has been in the jewelry business for several years. I would highly recommend this family owned jewelry store to anyone.

Jo
Review №31

Sullivans helped me pick out a claddagh ring. It arrived in a timely manner. Great service.

Ly
Review №32

Sullivans is my favorite jeweler! Ive been going there for over 8 years now. I wanted a diamond pendant that was different than the typical ones you see everywhere. They helped me look through their catalogs and ordered just what I wanted…then they further customized it to my liking…brushed the gold and made the bail smaller, then set the diamond I had picked out. It turned out just perfect! I get compliments all the time…even from other jewelers! Ive bought several other pieces through the years…I like that their items are not like what you see in every other jewelry store and their prices are so fair! They are so friendly and personable too. My friend and I are now collectors of the Chamilia beads and they allow us all the time we need to look and try different beads for our bracelets. Their service is incomparable! Its always a good day when I get to go to Sullivan Jewelers!

St
Review №33

Extremely pleased with the experience I had at Sullivan Jewelers. Staff was very personable. The quality of the work was outstanding and beautiful . I was pleasantly surprised how reasonable it cost to have the work done. I highly recommend Sullivan Jewelers. Thanks very much.

Ma
Review №34

They are friendly knowledgeable and their selection is incredible. They were able to ship my Fiancé’s wedding band with no issue. As well as provide us with amazing customer service.

Ja
Review №35

I took my daughters smart watch band in here, brought all 3 of my kids and was greeted with a great big smile from the manager and on site worker. They were EXTREMELY friendly and VERY helpful. The kids loved them and were very interactive with the whole staff. They fixed the buckle on her watch (wasnt purchased from them) in a timely manner and for a reasonable price. I will definitely refer anyone to this jeweler, I didnt feel judged or anxious walking in there.Thank you so much!

Br
Review №36

Have always gotten great service at Sullivan’s Jewelers over the years. Staff are always pleasant and extremely helpful. Excellent selection of jewelry as well.

Ro
Review №37

They were very friendly and did an excellent job explaining my options and the costs. Will go back next time I need jewelry gifts.

Je
Review №38

I needed my engagement ring resized. They were very nice and gave me a great price and it was done within a week. My ring looks brand new and I can take my ring every few months to get a cleaning for free. They did a fantastic job.

Pa
Review №39

Excellent service and great prices in jewelry.I would shop there again.

Iv
Review №40

I had the prongs on my wedding ring re-tipped and now it looks better than when it was new. I also had it resized and it fits perfectly. My husband wanted a new stone put in his wedding ring and Sullivan Jewelers was very helpful in selecting the size, color and type. He also had the ring resized and it fits and looks great. Sullivan Jewelers is very friendly, helpful and knowledgeable jeweler. I highly recommend them.

Li
Review №41

They are the nicest and most helpful Jewelers and people I have ever met. They answer all my jewelry questions and show me all types of options when browsing. This is the only place my husband and I have shopped for jewelry for years.

To
Review №42

Great store with great prices, awesome service. They treat you like family. I wont go anywhere else for my jewelry needs.

Sh
Review №43

Family owned business. Jeff is great, always very helpful. Only jewelry store I go 2.

Ch
Review №44

Jeff and his team were fantastic throughout the buying process. Never pushy and always made sure I knew all of my options. Youve eared a lifetime customer! Thanks!

Mi
Review №45

Jeff and his staff always take care of repairs to my jewelry quickly and are very helpful when I need ideas for gifts for the important people in my life.

Ja
Review №46

I went to Sullivans a few months ago to have a bracelet repaired. The owner was very considerate and helpful.I picked my bracelet up a week later which I thought was a little long but the price was right, the service was positive, and the store was in really nice shape.Thanks again,Jan

To
Review №47

Friendly, quick awesome service... telling any family and friends to head there for their jewelry needs...Ive made them my new jeweler :)

Ni
Review №48

Im very happy to do business with anyone at Sullivans. I have had watch batteries replaced to custom sapphire earrings made and they have always treated me with great service for any amount of a purchase I have made here. I will continue to go here for my jewlery needs and will highly recommend them to anyone along the way.

Pl
Review №49

Sullivan has a great selection and wonderful service! Thank you

Jo
Review №50

The second time the first time the guy was a real dick and theyve done the worst repair jobs I have ever seen in a jewelry they left lumps they did not smooth it out they did not equal the pieces together properly ones wider than the other on one side they did not smooth it out very well though where they put it back together complete garbage crappy job will never use them again and will never recommend him and I will talk bad about them the rest of my f****** life

Ca
Review №51

Shared many years with Sullivan jewelers. Friendly,polite and helpful. Very much appreciate their knowledge and helpfulness.

Ki
Review №52

Very helpful when I needed my wedding ring sized. Employees listened to what I wanted and price was very fair, would definitely recommend it and would definitely go back for all my jewelry needs.

Pa
Review №53

I was so happy with the service I received from Sullivan Jewelers! I have been there a few times for repairs /watch battery etc. but there was an emergency repair I needed same day service and they were so accommodating! Thank you!

Ch
Review №54

Great customer service & repairs done right! They stand behind their work and are easy to work with!

Ma
Review №55

I came in to sell some unwanted jewelry and gold. Staff was very friendly. Owner was quite knowlegable about the jewelry that I had. They paid me the most for my gold, (more than all of all the other places) and the Goldsmith helped me restyle / repair one of my jewelry pieces so that I can wear it everyday! Thank You ! I feel that I have now found a jeweler that I can trust!

Ni
Review №56

Very professional, knowledgable staff, kind and helpful. Jeff made me feel very comfortable about the options available to me. Resonably priced as well. 👍🏻

Lo
Review №57

I had 2 rings resized at Sullivans and have purchased several pieces of jewelry. They helped track down an anniversary band that was no longer being made so that I had a matched set. They have always exceeded my expectations and worked with me to ensure I am happy!

Da
Review №58

Sullivan Jewelers is a great store that provides awesome customer services and has quality products. I recommend stopping by for any kinds of jewelry!

De
Review №59

Went to Kesslers because of their commercial. They would not fix my wedding ring because I did not purchase it from Kesslers. But they were willing to extract the diamonds and make me a new wedding ring. What a scam. I remembered seeing a jewelry store on Calhoun and North Ave. Sullivan was the name. They not only repaired my ring but the work was done onsite by a true goldsmith. The ring was like new after the repair and it was ready ahead of schedule. Don’t fall for BIG BOX con-artist jewelers that bombard you with commercials. Sullivan has.excellent quality and service.

Ka
Review №60

The clasp broke on my favorite bracelet and Sullivan Jewelers repaired the clasp perfectly! Very reasonable cost, too. Sullivan Jewelers will be my go to jewelers!

Ja
Review №61

Received prompt and courteous customer service. Great prices too!

Li
Review №62

HORRIBLE! I will never go back here again. I took a ring to them that has been passed down in my family, and long story short, they put over $700 worth of damage in it. The specialist we took it to for inspection (after we got it back from Sullivans) said that he has never seen such amateur work in all his career. He also said that with the damage Sullivans did, it will be impossible to completely fix the ring back to its original state. I brought the ring and the notes that the specialist typed up (which explained everything that was wrong with the ring) back to Sullivans to tell them what they did. They didnt even look at the ring or the notes! They just kept insisting they didnt do anything. How would they know that by not even looking at the damaged ring?! I asked them to read what the specialist wrote and Jeff said I dont care what he has to say. The ring is now ruined. It can be somewhat fixed, but not completely and has lost all its value. Sullivans was not sorry at all and kept saying that they didnt do anything and that they did the best they could. If ruining someones important piece of jewelry is the best you can do, then you shouldnt be in business. Below is just a small list, of a page long list, of things that were done to my ring by Sullivans: -soldier everywhere which couldnt all be filed off -a white gold head was put on a platinum band -the head was made for a pendant, not the sapphire stone that was going in it -the stone was not properly placed in the head so it would have easily fallen out -a chip in the stone under one of the prongs from them using the wrong type of tool -prongs were not properly placed, again the stone could have easily fallen out The list goes on....its just disgusting to me that they took no responsibility

Am
Review №63

Prompt service, friendly staff and fair prices for jewelry repair, I will be back!

Jo
Review №64

I had a black cultured pearl that I have had for 20 years and wanted to have it set on a band for my girlfriend. Jeff did a great job with everything and she absolutely loves it!

A
Review №65

Top Service always ! Beautiful store and very professional.

Ky
Review №66

Very friendly and quick turn around time.

Je
Review №67

They did a great job with my repair and the turnaround was fast.

ra
Review №68

Absolutely wonderful service. Down to earth, Attentive, and extremely helpful. My go to place from now on

Co
Review №69

Came in unannounced and to get links removed from my watch and Jeff was both helpful and cordial.

jr
Review №70

Great customer service with the friendliest sales people! Found exactly what I was looking for along with a great price

Ju
Review №71

Took my watch I just purchased here to get resized. Broke a pin off inside the band. Told me to return the watch. Didnt give me an extra pin...took the watch to Jared right after. The lady that helped me had the broken pin out in under 2 minutes and the watch resized in under 10. The guy that helped me said he has resized thousands of watches....slightly confused on why he wasnt able to do it... the lady that helped me said she rarely resizes watches. They were using some hammer and screwdriver to work on my watch. Jared had a device to help...my advice would be to invest in one.

Al
Review №72

Fixed a locket clasp very quickly - great service!

Ka
Review №73

Friendly atmosphere with helpful employees willing to take time and help you with what you need!

Cm
Review №74

Excellent Service!

Information
20 Photos
74 Comments
4.7 Rating
  • Address:2095 N Calhoun Rd, Brookfield, WI 53005, United States
  • Site:https://www.sullivanjewelers.com/
  • Phone:+1 262-641-2995
Categories
  • Jewelry repair service
  • Diamond buyer
  • Diamond dealer
  • Jewelry appraiser
  • Jewelry buyer
  • Jewelry designer
  • Jewelry store
Working hours
  • Monday:10am–6pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–6pm
  • Friday:10am–4pm
  • Saturday:Closed
  • Sunday:10am–6pm
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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