I highly recommend this Kay Jewelers to anyone. The staff here is friendly and knowledgeable. They ensured that we knew where my wifes ring was headed and what would be done to it. Mike was professional and personable. We did not get the womans name who was there that day, but she made sure we were taken care of and answered all of our questions.We look forward to coming back to this store.

Tried to tell me i had to return jewelry to the store it was purchased from which is against Kay’s company policy. Some staff were polite, Others were rude, nasty and disrespectful.

Weve had nothing but the best experience the staff are very professional very friendly and the care that they provide for our products are exceptional.

I have never had a worst experience then I had at this Kay Jewelers. I went in around July 14th to get a bracelet that was given to me as a gift replaced because the bracelet just broke. Kays Jewelers informed me they would reorder one a call me when it was ready. I left all my info and waited patiently for months. I did not get a call back so I called in to check on the status. The rep that answered asked who I had spoken to that day I informed her of the reps name. While on hold a man now came back to the phone stating he was the manager and asked me for all of my info again name what type of bracelet so he can order. I provided the info to him just a little upset because I know waited all these weeks for no reason. The manager asked what size bracelet, I told him the size he said he had one available in store. I said great and informed him I was on my way. I get to this Kays to find out that was not the correct Bracelet. Now furious the Kays Clerk informs me I can have the one in the store because the bracelet that was bought for me as a gift is not sold in stores anymore, and in order for me to get this exact bracelet again I would have to Pay out of pocket for the bracelet. Ive had the run around with this store and they honestly made me not even want to shop at Kays again. If someone buys me a gift from Kays I will asked the to return it. I DO NOT want the hassle ever again!

Great customer service. No complaints

Awful dishonest people. I’m not going to write about the whole story of my experience, but I promise you I considered hiring people to hold picket signs in front of the store so they couldn’t screw anyone else. Shame on you people.

Great store. All the sales person very friendly

No words.