I hired Penobscot Cleaning Services for typical house cleaning services of my mother’s modest ranch-style home in Deer Isle, Maine. It is hard to find a house cleaner in this area and so I accepted the quoted rate even though it was far far above what I normally pay for housecleaning (honestly it was astronomical and I shouldn’t have proceeded but I was desperate). I thought that at least I would be thrilled with the work but I was wrong. At the request of PCS I submitted a “priority list” of items to be cleaned, understanding that the technician might not get to all items. Well, the cleaner skipped much of what was at the top of that list and we came back to a home where straightforward tasks such as dusting nightstands and other horizontal services were not complete. The hood of the stove was left greasy, the kitchen sink wasn’t cleaned and the top of the shower was untouched. When I emailed PCS to follow up, I was given no recourse, even though the company sent a letter (see attached) to me following the visit saying customers should reach out if they are not “totally thrilled”. Our experience with PCS was bitterly disappointing. We will not be using them again and if I could give them no stars, I would.

We have used Penobscot Cleaning several times for rug cleaning and have been happy every time. Front office staff are exceptionally pleasant.

Always courteous and do excellent work!

We at Stillwater Dental Associates, Bangor, have used Penobscot Cleaning Services for many years because we are so pleased with both the quality of their work as well as for what nice people they are to do business with. They also came to our rescue one year when our basement flooded. They took care of the water, dried out our carpets, and did all the renovations to the walls. They also clean my residential carpets and even got a huge black ink stain out of my white cotton dining room chair seat. I highly recommend them for both home and business cleaning and remediation services. A++ in our opinion.

Professional, efficient and friendly techs. They worked through the house hardly having to speak to each other. I already feel allergy relief! Would easily recommend Penobscot Cleaners with these guys as representative of the company.

This is a great company with professional employees that get the job done right! Penobscot Cleaning, cleaned my carpets, hallways, and stairs and I have to say that Im very happy with the service. I will be calling them again in the future. Thanks again!

Very professional and prompt service. I was able to schedule my cleaning needs while at work by using their free online quoting service. I will certainly use Penobscot Cleaning again. Thank you!

This company was very prompt and did a wonderful job on our rugs. I would highly recommend them.

We were very happy with Penobscot Cleaning Services, from the initial visit with advice on what services they offered & recommended for our situation to the actual cleaning & employees sent to do the cleaning. No question, we would hire them again & recommend them to anyone needing the type of services they provide.

Prompt service of the highest quality. Thanks!