I was in over a week ago looking at Heavy Duty trucks and have my trade appraised. Dave helped me out and was very knowledgeable on their trucks. However when I had to suddenly leave to tend to a family emergency, it took over 15 minutes to get me my keys back so I could leave. They didnt seem to value my time. Since then I have received a few emails from him and the general manager (GM). I replied to the GM, but have yet to receive a reply back. Today I was in to check out the new in stock trucks. I mentioned the lack of communication via emails to the guys behind the “Big Desk”. They said their email system will send out automatic emails and isn’t good for communications. Which if they know this, why would the continue to use it or replace it? Maybe even start all emails I big bold letters, “This is a useless means of communication, we just like to waste your time and give the appearance that we like communicating with you.” If your looking for a place with good customer service but doesn’t respect your time and lacks in the communications department, then Westhills Jeep Dodge Ram is for you.Side note, today I saw an elderly lady run over a cement car stop with her car while I was there. With the help of a young salesman, we freed the lady’s car. In talking with her, we found out she was looking for a nearby auto repair shop but ended up in the wrong place. The salesman offered to drive her there and the lady accepted. Great helpful customer service even when you’re not buying a car.

We bought a new truck with West Hills Dodge. Our Salesman was Dallas Howell. Great customer service, great pricing compared to other dealerships, great deal on our trade-in, average time to finish all the paperwork. The truck was spotless clean & polished. Will be back for my next new vehicle and also will recommend.

This is just for my review on the service department. Today I went to my appointment at 9am to have 2 key fobs programmed I was quoted 195 for both key fob if they could be programmed by Bryan I agreed. After my wait my keys where done and Bryan had step out I went to pay and only one key could be programmed and mike said I had to pay for both even if one didnt work because of the time on the computer. Ok I can see that but that what I was told. Then I pay and leave starting down the hill at west hills dodge and noticed my hood wasnt even closed. Thanks for looking out for my safety.

The buying experience was great thanks to young Nick! Nick walked me through everything efficiently and quickly with no pressure. I wouldnt recommend getting any services unless you live close by. The service department is unwilling to work in the afternoon for some reason during posted hours.

I got a true car price and went to West Hills which is the True Car dealership for the area. They went over the car and gave me a price within $1000 of the True Car online price. They are a dealership so I expected they wouldn’t offer the full price.The big problem came when the said it would be 6 or maybe 8 weeks before they sent me the check for the car. I said this was crazy and asked the salesman to verify that. He came back and said it was company policy. I took my car and left and went to Carmax in Puyallup, they gave me $1500 more than West Hills offered and I walked out with a check in about 30 minutes.I don’t feel like anyone should do business with West Hills dealerships. They are not honest or reliable.

Took my Jeep in for a steering gear box TSB. Sat outside the dealership for 6 hours just for them to spend about 15 minutes checking it out. They agreed/confirmed my issues in compliance with the TSB. Still did not agree to replace it.I tried contacting them multiple times privately and responded to their emailed request for comment “leave a review”, but still no reply to my concerns. I’ve opened a case with Jeep Cares, and will also be calling around to other dealerships who want business.Apparently companies today only respond to public reviews, which is shady. There’s many people who won’t bother to leave a review. I’ve had other issues with them but would rather keep this review short and to the point. I’d advise to stay away and take a trip to a different stealership.Tacoma would be a better place to buy a car or get your services done, and that says a lot.

Couldnt reach them by phone, used the online service to try and get a quote to repair my chrysler. Gave them excatly what needed to be done and they refused to give me a quote. When I mentioned that another dealer had no problem doing this, they just disconnected.

My wife took her Jeep in for an oil change and get her passenger door lock fixed. After waiting two days, was told to pick her Jeep up and return it another time for the door lock to get fixed. There was an offer to give us a rental car while the repair was being made, but taken back at the last minute. She spoke to the service manager about it and he said, “we are busy. We are understaffed. There are a lot of people in front of you and we will be taking care of them first”. No offer to make anything better or more convenient. Not even an attempt to make her feel like a valued customer or secure her faith they would give care to her vehicle in going forward. She is going to take her Jeep to Port Angeles for service 56 miles away instead of the way more convenient West Hills which is 20 miles away. We have had excellent customer service at West Hills Volkswagen, Toyota and Honda. This dismissive customer care is shocking.

Purchased a used Chrysler van from west hills, and by far worst mistake I made. After having an issue with Chevy in the same autoplex a few yrs ago, I avoided going back to west hills for awhile. Now in april 2021 I gave going back to west hills a try. I found a used 2012 Chyrsler van that worked well for my family and I. Test drive was great, more than once and car seemed to be great. I made the decision to purchase it. Not even 2weeks of having the van, it shut off completely while I was driving, almost completely locked up and my children were with me. Thankfully I was able to pull over safely after that incident. I took it in and told them what happened, it was covered under warranty and that 1 issue was resolved. Fast forward to almost 3 month mark of having the van and now plagued with random non stop issues with touchscreen dash/cd player, non stop tpms issues, non stop a/c issues with a/c constantly shutting off and on on its own, fluctuating the temp in rear and front on its own and smell of oil burning in engine area but apprently no leaks ever noted. By far the worst and most disappointing used car I ever purchased and I wish I took my business elsewhere.

Liberty in sales found me a great car that I love and made the process of buying a car smoother. She’s professional and very efficient. If you go to west hills Jeep ask for her!

This place is an absolute joke. I wouldnt recommend them if they were the last dealership in town. They sell you faulty certified pre owned vehicles then dont want to admit that they screwed up.

I recently purchased a Jeep at West Hills, and had a really positive experience. I got really lucky with Will, the salesperson who helped me. He was very knowledgeable and informative, I didn’t feel pressured or judged (like I experienced at other dealerships) and he had a quietly confident demeanor that really put me at ease. Very appreciated! I worked with Mackenzie in financing to handle all the paperwork, and she was extremely personable and competent, and patient as I worked through a clerical error on my part.Thank you!

I have had the worst experience dealing with this dealership. From rude people when I sent my son to get an oil change for my jeep (as I am a teacher in the time of Covid and trying to stay away from others till I am vaccinated), to just simply trying to make a maintenance appointment. I called and left a message and no one returned my call. I then sent a chat a few days later from their online site and waited and waited and then they left the chat without giving me any information. The last visit they started maintenance on my jeep that I did not approve. In the manual, it states that the first suggested maintenance is at 20k and at 15k they were trying to charge me $330. When I spoke to the person in charge on the phone he was rude and short with me. I am 100% sure he would not have spoke to me like this if I was a man. He was very passive aggressive and argumentative. When I asked to speak to his manager, he said he was the manager. When I pointed out that he was in sales and should be kinder, he said he was not in sales. I think we can all agree that if you work at a car dealership, you are in sales. I received so much better care and kindness at Roy Robinson where my son bought his first car (10 years old and much less money than my jeep). I will not be getting another car from here and it makes me sad, as I was thinking I would buy my jeep at the end of the lease.

When we researched a new truck to tow a 5th wheel trailer, we looked at several different dealerships and several different makes of trucks. When arriving at West Hills CJDR, Tyler Hundson greeted us and was wondering what we were in the market for. We told him that we were not yet in the market for the truck but just doing some research. He was glad to help and we even took one out on a test drive. We had lots of questions for him and he had lots of answers, when unsure, he would ask other associates, and he would look up answers on the Ram website for the towing specs. and capabilities that we needed. We ended up with the new Ram 3500 diesel turbo HD that we ordered with Tylers help months later. Not only did he go the extra mile on the first day that we were there, but every time we went in to talk or ask questions. He would periodically text us and let us know on the status of our order, and would even do research about it at home. When it was time for us to complete the purchasing process Tyler looked into some extra incentives that would save us thousands of dollars. He was smart, courteous, patient and funny! We would highly recommend him to anyone and we will be back to do business again!!

I had an appointment at 4pm; I was early. As I parked, I was met outside by Tyler. He took down the information for my car which I was trying to sell. I gave him the price I was quoted and he let me wait in the waiting room for approximately 25 minutes. He said they agreed on the price and; did the paperwork, had the finance people talk to me and I was done. I asked about the shuttle service; they said due to covid they didnt have it, but they did get me home. Best service I could ever expect; many thanks.

I went to the dealership today to look at and potentially purchase a jeep that I had been looking at online. When I arrived, there were sales people out in the field, but nobody had approached and instead opted to help people that had just pulled up. I walked around for about 30 minutes without anybody coming over to me, even when I made direct eye contact and approached the sales people. I remembered going with my parents and getting 5* service from the moment we pulled up, so I’m genuinely disappointed.**Update, manager called in an attempt to remedy a solution to the issue I had.

I scheduled an appointment online for an oil change. Selected to have full synthetic oil. Easy enough. I get to my appointment 2 weeks later and as I am checking in I’m told about their oil change deal. It was 3 oil changes for $75. I was told by the guy checking me in that it was a “no brainer” to get it since I’m doing synthetic. I, therefore, purchased the promotion. I drop my wrangler off while they change it. Once completed, I take the wrangler home and review the product list they used. Turns out regular conventional oil was used. MULTIPLE attempts were made to the service department through internet contact, phone calls and voice mail. Silence. I have yet to hear anything from them. It’s definitely not a good way to run a business but obviously it isn’t a concern to them. I won’t be returning so I have 2 “free” oil coupons to give away. Redeem at your own risk.

Edit: after more time and dealing with the service department and being lied to multiple times about the service package I paid for, I am very dissatisfied and will not recommend this dealership to anyone. Pay attention to what they say they are selling you.Very happy with my purchase! The salesman Mike, was great about telling me everything about the truck but was not pushy at all about buying. Thats why I decided to buy here. Then we were doing the financing paperwork with Jake and I felt comfortable about dealing with him. Overall great experience!

Ive purchased new cars from dealerships across the United States, and my recent purchase experience with West Hills Chrysler Jeep Dodge ranks as one of my finest. Adam Gibbons, the New Car Sales Manager and John Kielbasa, my sales representative, made me feel welcome and answered all of my questions. That goes for Finance Manager Ron Pretti Jr., as well. They made it clear to me that they were grateful for earning my business. I felt appreciated, and I would encourage anyone to consider them for their next vehicle purchase!

Bought a very desirable model one that usually fetches a premium over MSRP. The Tacoma dealership tried to charge me $14,000 over MSRP. Came to West hills and they immediately gave me a deal price less than MSRP. Much better to drive 25 mins north to save 20K and the service was outstanding. Needless to say I won’t be going to Tacoma Dealership ever again. These folks earned my business.

Update from picking up my 2013 Jeep wrangler that was having internal oil consumption. Within 30 minutes of driving my vehicle back home I started to smell a heavy oil burning smell external to the engine bay. I am now losing oil externally from the valve cover on my passengers side. The technician only removed the head valve cover from my passengers side and prior to bringing the jeep in I had no external oil loss. It was a malicious intent because I had the dealership stop diagnosis of the jeep wrangler and put everything back together. I cleaned the engine bay for ease to the technicians through the process as well. Update: Service representative was clear and apologetic on the issue at hand. They will be installing a new valve cover gasket, which was not addressed on the initial repair. UPDATE; Later the following day the service manager gave me a call and just wanted to verify everything was well and wanted to see if there was anything he could do to help ease the situation. Pretty awesome of them to not only resolve an issue but to follow up with it as well. Overall the end outcome was a good experience and I have a bit more at ease moving forward with getting major repairs completed at this dealership.

BAIT and SWITCH for service. Do not schedule service unless you actually talk to someone in the service department of the dealer you are working with. I WOULD NOT recommend the service center (please read full review below).Previously, Ive taken my Jeep Grand Cherokee to a dealer for service in the Seattle area. However, after getting a quote for a ~64K service (per the manual)I decided to look around. West Hills provided a lower quote when I talked to the service schedule team INCLUDING spark plugs. I confirmed with the person I spoke to 3 times that the spark plug cost was included.When I dropped my car off, I was surprised when the asst. service manage said the spark plugs werent included. Apparently, for this group of dealers, they have a common call center for all makes and models. The reps are the same from Chevrolet, Kia, etc. and dont know much about the services. And it appears they have very poor processes in place to try and get you into the service department.So I drove all the way out here for the same service I could have done at my regular dealer. And they did not have an included rental car available. They did offer a discount to change the spark plugs but that doesnt make up for my time and frustration.

Tyler H was our salesman, he was a pleasure to work with and very knowledgeable on all our concerns ... Mark and I never felt rushed and he made our experience fun ! We met many staff associates who all went that extra mile making sure we 100% satisfied. We definitely will come back to purchase our Dodge Truck when it’s time ! Thank you again Tyler , 5 stars to you !

I have A 2003 ram 2500 which required air bag replacement. The plastic upper dash plastic was of poor quality from the factory according to ram websites so I bought a soft dash cover to keep Uv off and reduce glare. A few months after the bag replacement I performed my annual detailing removed the soft cover and found to my dismay that my dash was cracked in 6 places. I contacted the service manager who told me because of the length of time that he would not help me out and nobody on his staff would replace the cover without informing him. So he called me a liar to boot. I do not understand why West hills gets such a high rating as I go to them only when absolutely necessary and find that half the time there are problems. I also have a honda bought new from them which I also refuse to bring to them for a multitude of past problems. I used to work at a dealership so I understand when things are not right. The biggest problem is Westhills has a auto monoply under multiple brands.

After a phone call to make an appointment for oil change I was told that an appointment was not needed. Just come on in an it may take up to an hour.So I get there early to wait for them to open and then told they are two weeks out and if I leave my vehicle for the day they may be able to get to it.Never again....

The finance guy depleted my 5 star rating. Car salesman is great, patient no pressure. I just bought my second vehicle from there and have recommended them in the past. But that FINANCE GUY wouldn’t return my calls and when I showed up to get my question answered he told me he was out of the office for the last week and a half. He lied, I just signed paperwork with him 6 days ago. It was important to me to bank with the credit union, thought that was the plan as it was listed as the loss payee on insurance agreement and legal owner on the odometer disclosure form. I was shocked and furious when I received an email notice from a different lender congratulating me on my car purchase. I am done with this place.

UPDATE TO NEGATIVE 9/4 REVIEW:On Wednesday 9/9 I was very pleasantly surprised when I was contacted by Mark the Service Manager at West Hills Dodge. He was unaware of the multiple repairs to my vehicle. Upon learning of what had occurred he immediately offered to reverse the charges of $346.00 from my second repair. My credit card account has been credited and I am very satisfied with West Hills Dodges response to this issue. I felt that this was a very fair resolution and I would recommend West Hills Dodge.Scott WalesAllyn, WA

UPDATE ⭐ to ⭐⭐⭐⭐: this last week I was contacted about my issues and have been working with Jake, he has been very informative and keeping me in the loop daily about the progress being made to fix my car. For the first time while trying to have this resolved, I feel like Im being listened to and acknowledged. I have high hopes that this go around they will continue to try and find out whats wrong until its finally fixed.Ive been having an ongoing issue with my car 6 months after purchasing my 2020 cherokee until now, 8 months later and nothing has gotten fixed. Theyre giving me and my Customer Care Manager all different information about the status of my car. There was supposed to be a STAR case opened and then a month later they have still not called me or returned any of my voicemails. THEY DONT CARE! Worst customer service, worst dealership, NEVER come here.

Save yourself and your wallet, go to Tacoma. They actually care.Terrible service all around. First with my wrangler for warranty repairs. I had to go back three times before the issue was fixed with my driver seat squeaking. It never was, I just gave up. The last time I picked it up they had the vehicle the entire day and forgot to plug in the seat belt sensor (to which I have issues with ever since they touched it). Wanted to over charge for every service ($400+ for differential fluid replacement?) Had my radio replaced under warranty and they messed up my dash/center console (bent the plastic) and they denied breaking the driver vent and would not replace.Vowed I would never step into their place of business again.Service people lie to you. Recently took a friends vehicle in for service with an appointment to do a diagnostic. We had to because they purchased an extended warranty through them. Was told all day they were working on it. At closing they called that they needed the vehicle overnight because they didnt even get to it.

I came in with a friend. She bought a 2011 RAV4 TOYOTA and loves it. He salesman, John, was really great! He found her the perfect car for her needs! Fun experience! Wonderful staff! Very helpful.

Horrible customer service, I called several times to get a update on the loan process but no one could give me a answer or they kept saying they are “working on it” it’s been a week and still working on it, they obviously don’t care enough if that’s the excuse they give. Stick to buying cars across the bridge, very bad experienceUpdate 10/18/2020: Almost a week has gone by and no manager has reached out, pretty much making my statement above even more valid. For anyone car shopping in kitsap seriously go elsewhere.

The sales person was great the finance guy, Brandon does not give good customer service. Not only does he not call back to tell you issues with financing, he was rude to me on the phone after I had to call him after waiting all morning and most of the afternoon. Ill not be sending anyone I know to that dealership and definitely not to Brandon in finance. Ive been in customer service/sales for 18 years and never did I treat a customer like this.

Every time I’ve been in the service department has been courteous and good on getting my vehicle tended to. However, twice now I’ve asked for parts to be ordered, one warranty default and a recall, and neither time have they come through. Recently I had my vehicle in twice related to the recall issue but that didn’t get me bumped up for priority for parts, but even worse they didn’t even mention the recall being the root of the problem, but blamed the problems on “glitches”. I waited for over three months for the recall parts from West Hills. Then after the second time to West Hills the recall parts completely broke while in Sequim. At Wilder in Port Angeles within 30 seconds of explaining the problems I had they knew exactly what it was and said it would be a couple of weeks due to waiting on parts. Two days later they had it fixed and provided me with a loaner. I still have yet to get a response from Mark the service manager regarding my rental vehicle. At this point I would rather drive to PA for service than deal with West Hills any more.

Prior to picking up my car from the shop, I knew that the car would need some gas since I dropped it off with only a quarter tank. After I picked up my car, with Krys assisting me, I realized that they filled up my car....to full even! This level of customer service warms my heart and fills it with such gratitude! Thank you West Hills Dodge for going the extra mile!

Poor Customer service.8/6/2020 I came in for an oil change.A Covid sign on the door directed me to stay near my car and a representative would be out to assist me. I waited 15 minutes before ventured inside for assistance, staff seemed to busy to help and no one would look at me standing there. I felt like I was putting them out for wanting my car serviced there.I always get my oil changed at west hills Jeep and get exceptional customer service, but after this experience I may be going elsewhere.

West Hills Jeep Dodge Ram went beyond my expectations! As a first time car buyer, I was nervous. Jose, my car salesperson, did a great job calming my fears. I went in to look at a specific car (which didnt meet my needs) and Jose took his time to help me find the perfect car (and with no pressure to buy right away). He was the most genuine car salesperson I have ever met. I found a great quality car that fit everything I was looking for at a great price (2011 Honda Fit). Jose took the effort to keep in contact with me up until I got my registration and even put my license plates on in the pouring Washington rain! He even scheduled a repair my car needed before buying (for free!). If youre looking for a large selection of cars in the area with great service, check out West Hills.

Great people amazing smiles. READ THE FINE PRINT!!! they will get you and good. welcome to a ten thousand dollar loan on a truck that cant be fixed after 10 months. and they will smile and tell you how sorry they are for selling you five thousand dollars in worthless warranties. Their guaranties and warranties are a scam

It was awesome...Jake is the nicest man I have met ever....he didnt ignore me and he made sure that everything was taken care of..he went above and beyond the average car salesperson..he is the best Ive ever dealt with...and I have bought a least a dozen cars and Never had such a great experience...other sales people could learn some very good qualities from Jake...thank you very much :-) :-) :-)

We bought an electric Kia Soul from Reggie Ross at West Hills CJDR in 2017 and just returned this week with our son (18yo) to purchase a 2013 Subaru Crosstreck as his first car. Again, we used Reggie and could not be happier! Reggie made it a fantastic experience for our son and even gave him lessons on how to drive a manual. Thank you!

Christian here at the dealership, is probably one of the nicest guys you will ever meet and will walk you through the car buying experience. Honest and humble. Really professional. If you want to buy a car and dont want to get harassed as some car salesman do and actually have a good time doing it hit up Christian. As well as the rest of the employees are very professional and super helpful. Will buy any cars in the future here.

If you’re in need of a new vehicle, come here and ask for Darren Posey! The dealership is awesome and Darren is the best. We just bought a new Jeep Grand Cherokee here a couple of months ago, and Darren exceeded every customer service expectation. The dealership gave us an amazing price match, which won us because we wanted to buy locally. Mike was our finance guy and he was hilarious and fun to work with!At the time of purchase we cut a check that was more than the amount so we were expecting a refund check. They sent it out with my license plate but since I’ve been home, I neglected to open it and kept texting Darren to figure out where it got lost to. Poor guy!!!! He had to look into this and even took it to the GM, all the while I had it all along. I couldn’t be more sorry And embarrassed, but he was just glad the check was found. He always responded to our questions and concerns with a smile. We couldn’t have asked for better customer service! Thank you!

I took my truck into west hills cjdr for a simple update to my 2016 ram 1500 eco diesel. After the truck was returned to me the info to my filters had been deleted. I tried for weeks to get ahold of the service manager to resolve the situation with out a call back or email. These guys are totally unprofessional. I will be taking my truck all the way to Tacoma from now on. I wish I could rate these guys lower.

Super bummed to find out they can not do an oil change on my 2018 Ram Promaster after driving all the way there. The Ram dealer that cannot service a Ram truck... pretty unreasonable. The service gentleman was nice about it - but come on you need to do better. The kicker was their big sign stating how they service all makes and models - no, they dont even service their own makes and model.

Thanks for always going above and beyond to help me with my vehicle purchases. Especially on the financing side, got me a way better rate than i expected and made the whole process easy. Make sure to check with them before making a purchase, you will be glad you did.

I have Never felt compelled to write a review for a dealership, however, this place is different than the rest. I knew exactly what I wanted, and found it at West Hills through a search of the Ram Truck Website. Since West Hills is long drive for me, I called my local dealer to see if they would do a dealer Trade and get the truck for me, but they were nowhere near what I wanted on my trade in. I called the dealership and somehow got Brett the GM on the phone. We chatted for a few minutes and I was given a price where you just shut up, get in your car ,and hope they are still open when you get there! With a deal over the phone that beats anything from Idaho, I was a bit nervous that I was going to run into a bunch of BS after driving 2 hours to get to their store. NOTHING COULD HAVE BEEN FARTHER FROM THE TRUTH! When I pulled in I was greeted by Moshi who I have never met, He was expecting me and standing right next to my new truck that he already had pulled out. I took my truck for a quick test drive, and yep, it’s what I wanted so let’s just sew this up. We went and grabbed some BBQ across the street while they were finalizing the DOCs and finance, and the whole time I was wondering when the Gimmicks and Glitches would arise. NOPE!! NO BS! Signed the papers, got in the new Truck and left. JUST AS AGREED UPON OVER THE PHONE.A big thanks to Brett, Moshi, and the rest of the Crew at West Hills. My experience was FANTASTIC, and that is NO BS!

Awesome people! The buying experience was great! Mackenzie and Darren were a lot of fun to work with. They made sure we got what we really wanted, and followed up with excellent customer service for both the vehicle, and the accessories we needed. Couldnt be happier!

Love the Ram Rebel I purchased, However the customer service during and afterwards gives the dealer a one star.Never rewrote contract to correct pricey charge items I told them I did not want. Apparently after cashing my down payment check, service goes out the window. Call after call gets me nowhere. They owe me approximately a thousand refund on items I informed they I did not want. My last call 4 days ago has not been returned as of yet. I complained and was told it would be elevated to the sales manager......4 days ago now.Do not recommend this dealer based on my experience so far!!!!

Absolutely best car buying experience! Jose was amazing. No pressure and also incredibly helpful. Reccomend to anyone looking to buy a car. They got us the exact car we wanted for the payments we wanted. Every aspect of the process was fast and enjoyable. With two small kids, buying a car is often a nightmare but not with West Hills. Thank you for everything!!

Went looking to trade in my vehicle for a truck. Already had a pre approval so I know what I could get. Got there test drove found a vehicle I liked. They said they give me $5700 for my trade this is the negotiating part so I said no they would need to do better then that. That was the first strike next was the fact that I already knew what my apr was they tried to add 5% on top of that and said that’s what the bank is approving you for (The same bank I was using). Strike 2. I also told them there was a couple vehicles I was interested in let’s see what we can do there. Never heard back. Strike 3.Needless to say I went to Port Orchard Ford got $9,000 on my trade, got the truck I wanted (same year way better condition than the one y’all had there) and they worked with my lender and got a better rate. So thank you for screwing up west hills I love my New Truck

Would not recommend this dealership. Salesperson was ok, but Blake in F&I lacks severely in communication and working in a timely manner. I purchased a vehicle with Gap insurance and refinanced, so the Gap should be refunded to me. I reached out to sign the paperwork, and was told I should receive my refund in 2-4 weeks. It has been 8 WEEKS and when I follow up with him directly I get no answer in return. SHADY If you ask me. If theyre willing to try and strong arm me out of 525 bucks in Gap, how much do you think theyre willing to screw you out of?

Bought a new truck here. I was hesitant to come to this dealership because of previous experiences. I am more than happy to say that my experience this time was easy and hassle free. They gave me fair value for my trade and a great office on a new truck. They were even able to get the truck i wanted from a different dealership in one day to complete the sale. Thru have changed my mind about their dealership and i will not hesitate to visit again in the future when looking at vehicles.

Horrible. I took my truck in for a taillight problem. Every time I step on the brakes, I get a ding, and lamp out on the dash. They said I had a short. They fixed the short and my truck was the same. Bottom line is I paid $700 and got my truck back the exact same way I brought it in. They said they didnt know what was causing it and it would take a lot of labor to find it if I wanted. They said my taillights were working. When I got it home I started testing the pins in the taillight assembly. The right taillight had a dead pin. The bulb has 2 elements, only 1 is working. This was easy to find, why didnt they? Dont go near this service department. They wont take responsibility if they screw up.

Sales and service people were helpful and friendly. management is not to be trusted; reneged on a oral agreement. I do not recommend this dealership.

I like the vehicle I purchased, the staff was friendly and professional. I give 2 stars because of their attention to detail. They washed the vehicle on the outside, however the interior was not clean and specifically the center console was full of trash. Immediately after submitting a 2 star review I received a call from the General Manager apologizing for and offering to correct the cleanliness issues. Because of this prompt response I have updated my review to 5 stars. Revised to 1 star. The GM offered me a free detail and and to top off my gas tank. They did top off my gas tank, however it does not look like my vehicle has been touched in regards to cleanliness there were multiple bug splatters still on the windshield and grill, my hand turned black just running it along random vertical surfaces, dirt all around the center console, does not appear to even be vacuumed, and there is some sticky substance on the side window. They did however manage to find time to swap out there advertisement where my license plate goes. I will never do business with them again.

Very personable, kind, helpful people. They definitely don’t just want to “make a sale.” They actually care about your personal interests and what you are looking for in a car. The employees are willing to go out of their way to find you the car if your dreams and overall, I had a wonderful experience!

Tyler Hundson was an awesome salesman! I 100% recommend going to him to buy a car. He wasnt really pushy and we didnt feel super pressured to buy. He was very straightforward with everything and told us stuff upfront and helped us find the best deal and best car for us. Blake Vancura was also an amazing finance manager. He set us up with everything we needed and helped us figure out the best things to make the most of our new car. If you are in the market to buy a new car or a used car I would definitely make this your first stop.

The quoted text was my review AFTER West Hills had agreed to resolve my issue.They are not that prompt but they do try to stand behind their work.UPDATE:It has been almost 2 months since I CHANGED my review to a 3 star from a 1 star with the above statement. The reason I increased my review to a 3 star was because the service manager indicated they would cover my original issue. I have been waiting for a check ever since. I have contacted the service manager several times. He continued to tell me that a check would be forthcoming. We have not received one.I am done waiting.My original issue was my Jeep had a check engine light. The problem was caused by a cracked spark plug. That spark plug had been changed ~6000 miles prior at West Hills. The spark plug was fixed at another dealership because it was a 20 day wait to get an appointment at West Hills. The only thing the service manager said at the time to the other dealership was that it had been a long time. I dont drive much, it had been 6000 miles and we all know how long tuneups last on these modern cars.I only have work performed at Dealerships. I have the lifetime drivetrain warranty and I do not want to do anything to jeopardize that. The other dealership called West Hills to inform them of the issue. West Hills had ample opportunity to resolve that issue while my Jeep was in the shop.It was only after I stood up a 1 star review that West Hills contacted me and indicated they would make good on the broken spark plug. I gave them the benefit of doubt and assumed they would send a check as they had promised.It is two months later. No check. Multiple communications saying there would be one.I have owned 3 Chrysler/Jeep products and driven almost a half million miles on them (77k/243k/160k). You do that by taking care of them.West Hills has lost my trust.

The worst customer service. They also prioritize very wrong. This is one of the most shady dealerships I’ve ever worked with, they have overcharged me multiple times and pretty much said there was nothing they could do about it after we had already talked about a price. They also broke something on my car and had the part sitting on my front seat without even telling me, when I was getting in my car I noticed it and asked about what this was the guy said he had no idea and that I would have to call later to talk to a mechanic because There was nothing in the report and that they were busy with other Customers, Unless I wanted to wait a half an hour... Overall I’ve had plenty of terrible experiences with West Hills! I do not recommend.

My 2019 Ram Truck has been in their service department for 58 days as of this review. Chrysler nor this dealership has been able to diagnose and repair my new truck. It has 1,800 miles on it and it completely lost power when I was driving on the highway at 60 mph. Their service department has been nice but completely ineffective. They have my truck but there is no end in sight. I contacted Chrysler Care as well and they have not assisted in any way. I wish I would have known the level of customer service I would have received before I ever purchased a new Ram truck. I’ve learned the hard way that Chrysler doesn’t stand behind their products. Think twice before you buy a Ram truck.

I had the best experience at West Hills Chrysler Dodge Jeep. Maggie was amazing and professional. She handled all my online questions and concerns instantly. She then directed me to Dallas who was also professional and amazing. They didn’t waste any time in getting me in the vehicle I needed and out the door in short amount of time. I definitely recommend working with these two if you want amazing, professional, caring, and absolute great service. Thank you guys and thank you West Hills!

Best car buying experience Ive ever had! I would highly recommend buying your next vehicle from West Hills. Youll get treated with kindness and respect, and theyll will treat you fairly. Mike was the best salesmen ever! He made sure I got what I wanted, and served me with a smile! He was very helpful when it came to deciding what car I should get, since I had a list of requirements. I couldnt imagine doing service through anyone else!!! I have a lot of respect for this business and their staff!

West Hills Dodge service center has good knowledge when dealing with Uconnect radios. I am very happy with the recent service that I received! If you have any issues service I highly recommend asking personally James or Aaron to fix your issue!!

As a first time buyer I was a little nervous buying my first car on my own. Mike was amazing and found me a vehicle I love at an affordable payment I am very happy with. He was so genuine and didn’t make me feel pressured, which a lot of car salesmen do. I will definitely only be seeing him for my future vehicle needs, and referring anyone I know!

Loved buying my car from this dealership. I felt comfortable and welcomed by the staff. Morgan really helped me by setting up an appointment to test drive, with no pressure. I met with Mike and we walked around the lot for an hour or so, and as it got dark we finally found something to test drive. I found the PERFECT car, thanks to Mike. He gave me an awesome deal and really made me feel like he cared about getting the best car out there for me.Jake was a really big help with the finances. And gave me awesome advice.I had a few questions about the jeep a few days after I bought it and got hooked up with Peter who answered all my questions! Overall I would never buy a car somewhere else!

Less than impressed and bring your wallet. Looking for a used Grand Cherokee came across a dealer that said they might be able to get me in a new one. Dealer wasnt West Hills. Went to West Hills because preferred to buy local. No chance, they couldnt get closer than $2700 to my other deal. First deal presented me by West Hills was about $65K. No documentation of rebates which I knew existed or any dealer discount. After an hour or so final deal was $2700 more than the deal I had after showing them the other Vin on the exact same car they had in stock(Gray vs Red and $200 better speakers). So I went with first deal. 2018 Grand Cherokee Diesel Limited $45,333 out the door with taxes license etc. Try that on them. Bottom line is I recommend you shop price on them... Pretty sure you can find a better deal.

We had a great experience! We worked with Morgan Campbell. We told her what we wanted and she found it almost instantly. She was very good about responding back to us and very professional. Mike our sales rep was also good. He took the time to explain things to us about the vehicle that we purchased and any other questions we had. They worked with us on our trade in. Jake in financing made it a quick and smooth process and never made us feel overwhelmed, and took the time to explain things as well. We would definitely recommend them when buying a new or used vehicle!

It was wonderful Mike my sales rep was courteous, helpful, and always worked with me to make this a wonderful experience. When I’m ready for another vehicle I’ll be sure to come back. The finance people were great also. Had my 2 young grandchildren with me and they didn’t bat an eye in fact worked to make them happy too. I’d recommend them in a minute

Joe Henry was so patient and informative during my shopping experience. I never felt pressured to buy or that I was being fed lines about the jeeps I was looking at. From looking to buying I felt confident and comfortable with Joes help he spent all day test driving and explaining the differences in models until I fell in love with the right one. Then Ron was awesome at explaining everything and making sure me and my family understood and felt confident with the purchase paperwork. All around Joe, Ron, and Bret all made my new Jeep purchase Amazing and I feel I got the best deal and service!!! Thanks guys!!!

After quite a terrible experience at another dealership, we decided to try West Hills Chrysler Jeep Dodge. They gave us back complete faith in dealers and treated us with the utmost respect and professionalism. They gave us an amazing deal on my new Jeep, a great rebate and exactly what I wanted on my trade in value. Blake was very kind and funny, Brett is a manager who gets it done and we actually enjoyed doing the final paperwork with Ron. This is a great group of people who actually do care!! Thank you for helping us get the vehicle we wanted and staying late to wrap things up. We highly recommend this dealership!!

David met me at the door and checked me in person usual, but I had some questions he had never helped with before. Instead of passing me off he took it as a learning moment to make sure I got the answers and service I wanted and needed. I always enjoy coming back here to get my Jeep Wrangler serviced, getting warm welcomes and conversation from former service reps who moved to new positions as well as always getting my bill with accurate recommendations for future services to keep my jeep running great.

I had a good experience buying here, from the Internet Sales dpt to the finance desk. I dont like to spend time in dealerships as it can be a bit of time sink...I prefer to have negotiation done before hand and just come in and sign the paperwork then drive away. I realize that can be awkward on dealers as they think youre not serious, but it saves us both time.They worked with me to get to where I wanted to be on price, which was important to me as I wanted to stay local. There was ZERO pressure to buy from them which was greatly appreciated...in fact when numbers were done, I was having some second thoughts on a new vehicle purchase at all, and they had no issues with it. After another days reflection with no questions asked by them, I came to the decision to proceed.So a big thanks to the team for putting up with me. Love the truck, feel I got a good deal, and happy to have a local dealer for service and support which is important to me as well.

Jim is the best person to talk to in the service department. Great service and would recommend West Hill Dodge to everyone. 5 star service.Joe in sales was awesome! Do notbuy a truck without calling and asking for Joe. You will get the best of the best.Ron

Usually I get poor service but Aaron was new for me and seemed to be fast and on top of everything. Great at keeping me in the loop. It would be better if they also had a cafe area. However each time Ive been there I get to hear employees cursing, they do this right near customer seating area.

Reggie is a superb guy. I believe his most beneficial trait as a salesman is the fact he allows you to make your decision without pushing the client into a down spiraling situation. Reggie and I had an idea of a vehicle, but I saw the one of my dreams while I was on lot and he made it possible for me! He is the only car salesman my family is comfortable working with now a days and we bring him a ton of business. Thank you Reggie!

I have bought two jeeps from here now. Amazing experience both times. Very personable staff who are not pushy and will find you the right car in yet price range.

The salesman Reggie was great. I had a lot of questions and was working with a lemon return at the same time. He always responded they didn’t run a credit check right away like most dealerships do, he was able to get me into the truck I was looking for at a good price. I would buy from him again and their sales team!

10/10 would recommend! We drove a little out of our way to come to this dealership, hoping to have better customer service than dealerships in our town, and we were not disappointed! Henry Joseph was very helpful and knowledgeable about the vehicle we purchased. The team who helped us get all the paperwork squared away was also amazing, they went above and beyond! Thank you west hills Jeep staff!

So far I like this place. They have great service, they really worked with me and some trouble I was going though with a trade in. They were able to out me in exactly what I wanted. I feel they really took the time to help me. Ill update this in a couple months to see if I feel the same.A month later: Im having issues with getting a problem fixed. The car has an issue, it was like that when sold to me, its a well known problem for that year/make/model. I was told they could not duplicate the problem, so I guess that means they cant fix it, even though its a well-known issue. I was told that it would be fixed free of charge (which is probably why they cant find it) I feel at this point if I were to pay for it then suddenly they be able to find it. Hopefully it doesnt cause a crash because its definitely a hazard. I had my personal mechanic print me out the cause and solution from a service bulletin, but I dont see how that would help, they should have access to the same information.

I bought a Chrysler 300 from Michael and was very impressed with the service! He was able to get me everything I asked for and some extra and listened to all of my concerns. I did not feel like he was pressuring me into buying something outside of my budget. Great place to buy a car with the best staff!

Update: I got a call from Cody the GM of west hills and he took care of me very nice guy and cares about his customers so I am changing my review to a 5 stars I will keep this post updated based off my new experience this time around.....I took my 2012 Durango here to have some maintenance and a recall done along with some issues I had noticed checked out. When I got there I was sold a maintenance package that included alignment tire rotation all fluids changed and all filters $500 plus tax, not bad I thought. So I left my car for the day and went home I got a call the next day and was told the issues it had and that my warranty wouldnt cover it ,so i told them just do the recall and maintenance I was told ok and that my car would be ready in about an hour or so. I left home for my 45min dive back to the dealership, when I got there I was handed an $1100 bill and was explained the charges .they were charging me for every diagnosis they had found on the vehicle. Witch later I found out some would have been found as part of the maintenance I had paid for ... None the less I paid the $1100 and went on my way. On my way home I checked my tire pressure gauge to see where they had put the tire that had a slow leak in it ,low and behold it was in the same spot mind you now Im half way home by this time. So I called the dealership and talked to the service rep that I had been in contact with the entire time and was told it was just a mistake and to bring it back for the rotation. I told the rep that I was half way home and that I would just take it to my local shop and have them check the work that was done on the vehicle. In no more then 5 min I get a call from my wife saying the dealership called my house and wanted a return call asap. Hmmm I thought to myself so I get home call the dealership and was told there was a mix-up and that NONE of the work was done on my car including the recall because they where waiting to do the exhaust work so it would be easier to get to the part that needed fixed. At this point Im not to happy they offered me a refund of the diagnostic fee that I shouldnt have been charged for and I could take It back down for the maintenance I had paid for, so all in all they offered me no deal except to give me back my money they shouldnt have even charged me for in the first place I told them I wanted a refund for all of it and for something to be made right other then me getting my money back for a crooked diagnostic fee. They refunded me my money now 3 weeks later and I also got ahold service manager who was nothing but a garbage sales man. I explained my situation to him and that I just lost 2 days of work now for nothing because they tried to rip me off I was then offered a 10% discount if I got all the work done that they said I needed... I told him $500 off a $5000 repair was not enough for being out 4days of work now and another hour and a half of driving . I was told pretty much well though , thats all he would offer me. I called back and said I wanted to talk to the person above him and was told that would be the GM of west hills Dodge and that they would have him contact me when he got back in,its been a month now a numerous calls later and nothing ..... DO NOT TAKE YOUR VEHICLE HERE THEY ARE CROOKS AND LIERS... My ac now has more issues then it did nothing is fixed and I also found out the next closest dealership to me that would work on my dodge witch is Wiler Toyota is ownd by that same guy...... Do your self a favor and avoid these places like the plauge they will rip you off and smile while they take you money.....

UPDATE:Downgrading the Review. Do not buy here one person states I can cancel the service(s) that I did not agree too in the original purchase but emailed me a form to sign with it and spoke with a lady named Elyssa and stated the GM would be in contact with me.I had a great experience with the purchase. After purchase going through paperwork they sent me to sign, I found additional items in the requests that I a may not have been aware of like a synthetic service plan which is not worth me driving from Seattle to Bremerton to get done and some kind of etching plan. They are defensive when you try not to get the services so I just gave up the argument. I probably will never go out there for service because of the 1hr ish drive to get there and back, it will take a whole morning. I would recommend them to my friends and family for in person buying and great prices on vehicles.

Nice and clean selection. better than the rust buckets at the kitsap auto dealer in gorst.

Made it easy to get in get the car I wanted. Great staff. Amazing options. Thanks for making my day easy.

Wonderful experience..thanks so much

Had to go to the dealership to get a key module programmed. First time in they told my wife they were going to charge her an extra $100 installation fee to unplug a wire from the old part and plug it into the new part. They didnt ask, they told her it was necessary. Fortunately, my wife knew better and refused to let them do it. Then, after telling me that they would be able to reprogram my old keys to the new module, they tell me that it wont work and insist on me purchasing a new key for almost as much as the new module. I refused and tried to do some shopping around to find that they wont guarantee programming of any key unless you buy it from them and only the dealership can program the first key on a new module. So back to the dealership my wife goes with a quoted price for new key and programming from her first visit. When she asks how much at the desk, they quote her a price $70 dollars higher of their standard fee for programming plus the cost of the new key. After she insists only paying the standard price, they reduced it to the original quote.Both times my wife took our car there, they tried to overcharge her and she had to argue to get the proper price for what we asked. Dont go her for service unless you are prepared with complete research and are ready to argue with the staff. If you need to go to a dealership, find another one. It will be worth the drive.

Thanks so much Mackenzie and team for a pleasant car buying experience--and I mean that in highest regards. It had been awhile since my last new car purchase and my first time doing a trade in. Mackenzie was above and beyond extremely helpful and patient through the whole process. Cant ask for a better car purchase experience.

I sort of laugh about the experience but I think it was because I was shocked the experience was SO bad.I made an appt in advance to test out a renegade. I was so excited about this car that if I liked it I 100% would have bought it that day. I get to the desk and everyone was confused and kept asking if I called, who I talked to, etc. They saw my appt in their log so I really am not sure what that was about.Anyway, come to find out that the car I was scheduled to test drive was in the shop. Bummer, but given I just came from Seattle I was totally keen to try out another car, whether that be a renegade or another model entirely. I stood there awkwardly and I was the one to suggest looking at another car (you think, at a car dealership, they would take a lead on this. Nope.)So then we get a salesperson who overall was a nice dude but sorta roasted my choice for a renegade and totally was not selling me on cars, at all. I am the type that if you show me something that meets what I like I will make it work. It was weird and awkward.Then we do try out a renegade (yay!) I love the car but it is a manual and I have made it clear at that point I never have driven manual. I was open to a car like that but never really said I wanted to test drive one. Maybe it was a miscommunication, idk, but the dude sets paperwork in front of me to test drive the manual renegade. FFFF. I was like sorry i cant do that because I think the WORST place to try out a manual is in a parking lot of expensive cars.But thats just me :)Its been two days and the renegade I wanted is out of the shop. West Hills- if you would call me like you said you would I would probably go test drive it. Two of you took down my number for it. I am just chilling at home lol. I was ready to put down the down payment of up to half the vehicle and they acted like I was an 18 year old coming in to test drive a challenger lolOverall experience was not great.

My dude Cody hooked me up. By far the best experience to date. Cody was very knowledgeable in the car world and very understanding as I was a first time buyer. He treated me with respect and in no way shape or form tried to take advantage of my age and experience in life as Im only 22 years old. There was absolutely no sale pressure with him unlike other experiences with different dealerships. Cody was very patient with me and checked in weekly until I was ready to buy. Like I said it was my first new car purchase and very great full I met him and did business with him. I definitely will be contacting Cody for future purchases and will recommend him to family and friends. Not to mention the greatest aspect about Cody is that he checks in you and about the vehicle you purchased once in awhile he definitely puts the effort in to make sure your complete satisfied and goes above and beyond.

Lance and Jay did a good job.I have been talking to Jay online for at last 2 months till I finally came in.I have talked to every dealer from Portland to Alaska. And Jay did a great job in explaining things to me, not making any empty promises and not being pushy like a lot of other dealer do.Im sorry I dont remember your name (New guy) but you have been a great help picking my engine on them test-drives.Lance took over for the in store portion and he knows his business.I spend 4 months researching the net so I knew what I want and nobody once asked me why dont you go with this one or that one.I was helped with the online search for the car since they didnt have it on the lot in any dealerships with in 300 mils.Have to wait 6 to 8 weeks till they make my truck but its gonna be exactly what I wanted.Well sure enough I did get the truck. I got more then a fair deal, I would be surprised if the dealership made any money on the truck.Thank you guys.If I ever wanna get another truck you gonna be my first stop…

Mackenzie Boom was our sales lady and she was awesome. She was really friendly from the time we walked in the door till we walked out. I would definitely buy another car from her. No pressure from her at all. She showed us how to work everything on the jeep. I would recommend her to anyone.

An overall excellent experience. John Post in particular was very knowledgeable and handled everything very well. He stood out as a caring and well-mannered individual and saw to it that every need was met. The dealership was outstanding, well-kept and aesthetically pleasing. I recommend this entire group to anyone looking to buy a new car. Thank you John, and thank you West Hills, your help and service was very much appreciated!

Bought a truck here yesterday and had a great experience. Moshi is an awesome guy and a great sales person. He was very helpful, friendly, and honest. I highly recommend him to anyone looking to buy a vehicle soon. Also Ron was a big help getting me a great interest rate and making sure I got the comprehensive warranty. Go see these guys for your next vehicle!

John Kielbasa (and the rest of the team) was awesome! He made the process really enjoyable and listened to our concerns. I would definitely recommend this dealership to anyone looking for a car. They showed us some fun options but never pushed us in order to make a sale, which I really appreciated!

Dallas and Nikki Howell were amazing to work with. They were very professional and made sure I knew everything before making a purchase. They gave me all the insight I needed and helped me find the perfect car for my family. I would recommend them to anyone looking to buy a new vehicle. They are very delightful to work with. Great customer service!

We have purchased our last two vehicles from Dallas and Nikki. Soooo refreshing to not have to worry about being cheated or taken advantage of. Dallas found us the perfect vehicle for my wife and the perfect vehicle for me. Not only that but they regularly check in with us to make sure we are still happy with the service and the vehicle. Wouldnt dream of going anywhere else.

This place has the worst customer service Ive ever had. I have never been so disrespected and whats even more crazy is that they got over on me at a time like this meaning when Im one that has been effected during this COVID19 crises.

Darren was an awesome salesman! He knew his vehicles, gave us room to breathe, polite and had a great sense of humor! Adam, Jake and all the others who helped us make this deal happen also great to work with! I love the no pressure approach. The complex is a wondetland. I highly recommend making this your first and only stop!

Always do great work on my truck. Cant complain for sure. Keep up the good work.

Morgan Campbell helped me pick out my truck several years ago, she was patient and walked me through the entire process. It was my first time buying a car from a dealership and she made it fast, easy and stress free. All of the staff at west hills were also friendly and helpful as well as informative. Id recommend west hills Chrysler Jeep Dodge for anybody who wants to buy a new or used car.

Absolutely awful customer service! I literally try to make an appointment for the past two weeks and the lady at the front desk will hang up! Terrible! I will not do any business with this dealership.Update: Cody Edwards did an awesome job taking care of this issue. He made sure I was able to schedule my appointments for my convenience. He assure me that he will speak with the receptionist. Thank you West Hill for addressing my complaint. I really appreciate!