Easy access and plenty of parking. We have been with AAA Since 1991. They do a lot more than just Road/car assistance. We us trip tickets for long road trips. We go to the AAA Business to see the latest in smart traveling like packing cubes, Very small rain coat, travel hats, luggage and electrical adapters for foreign travel. Today we are booking a cruise to Alaska. Highly recommend . Great service in store and over the phone.

Was able to renew there. Sad that the tour books are being discontinued

Easy...professional...in and out too!

Ive been a member of AAA for 7 years. My older car overheated during the epic heat wave we had here. AAA said they had no drivers in the area and it would be roughly 6 to 8 hours before I could get one. Very disappointing.

Life saver. Wouldnt advise putting off enrollment.

We are world travelers and would love to rely on one travel agency do to it all for us. But over the years I found that like many travel agencies, AAA doesnt hire people who are well traveled themselves, and unable to think outside the box or make recommendations. And many times at this location they dont pick up the phones, going to voice mail, and even the manager doesnt return calls. The travel agent we had to deal with was a tad surly without a sense of humor. When leaving a message, she doesnt promptly return calls, if at all. Twice within the last 10 months we needed a rental car outside the USA and once wound up calling the Tacoma branch for help. They not only got a better HERTZ rate for us, but always responded quickly. Also, their recommended travel insurance agency is useless. For a small medical incident in Denmark but involving an ambulance and 7 hour hospital stay with treatments (all medical services are free - even for tourists), they didnt even reimburse us fully for minor costs incurred that were related to it. If it had happened in a non-socialist country or heaven forbid in the USA, they would likely have been clobbered with a $10,000 (much more in the USA) claim. We wont use them again. The Bremerton location itself is nice, with a large selection of travel gear on display. If they dont have road maps we need in the store, they arrange for them to be mailed to us quickly.

Great experience! Planning a trip!

A great help

I never thought it would happen to me but it did. Locked my keys out of my car at 8pm on new years eve. Hell of a way to end the year. Called AAA and it cost $10 cheaper for the year then for adding coverage for 6 months. As soon as I paid for service I was helped by Kevin from Kitsap towing 10 minutes after my call. Definitely a lot better of a scenario then I was expecting.

Great customer service. Assured me help was on its was and kept me up to date with text messages.Kevin H -113 was so sweet to me. He arrived quicker than expected. He let me sit in his truck to stay warm and wait for my ride. Although breaking down on the highway is traumatic, Kevin made it feel not so horrible. Thank you!

Travel Agents Extrodinaire!!

I couldnt make the Amtrak website work for the morning train from Seattle to Spokane. I went into the AAA office, where the kind young woman explained that there wasnt a train; there was a bus. She then made reservations for me and forwarded them with a $100. Amtrak coupon. She gave me maps and literature on what to do in Spokane. Score! Also, when I call for roadside assistance, the first question they ask is if I am in a safe setting. So far I have been, but its good to know they are looking out for me.

Went from a 45min wait for a lock out to a 3.5 hr wait. Because the only guy they had, wouldnt do lock outs. Just wouldnt, not couldnt. Ended up breaking in to my own car and learning a questionable but arguably a good skill. Do better.

Was able to exchange US Currency to Philippine Peso. Picked up a book on the Best places to visit in Bohol and a map. Lots of parking and the Employees were very Helpful. I use AAA Plus on my car and they hauled my car where I wanted to take it even though it was a long haul.

Excellent service

They are fantastic.

Gwen our travel agent was very quick to put together our very complicated trip! Very helpful and always responded back fast.

Ive called 3 different times and 3 different times my stuff just happened to be canceled without any notice to me. So 3 times I sat and waited for 3 hrs plus just for a tow or jump.

Super nice AAA office...I depend on the Pasadena one down in the Los Angeles area and this office easily rivals it in efficiency and service...so excited that Bremerton has such a great facility! :-)

They responded quickly. They really knew what they were doing. I appreciated their helpfulness and communication throughout the process.

Very knowledgeable and great pricing. I use their insurance agency for my car insurance. They search for competitive rates and give you the best quote. The agents are great and from time to time will search to ensure that your insurance is still the most competitive. If not, they will recommend switching. Highly recommended.

My recent experience with the good folks at AAA was excellent. I joined up after many years absence and am delighted to be back in the fold. I also scheduled a trip for spring break with my sweetheart, a wonderful woman and teacher in the Bremerton area. In conclusion, if you drive and want great professional services, join AAA and I am sure you will ne pleased with all they have to offer.

Remarkable service this evening high centered my car at the junior high really fast service John was the service man very helpful made sure I was safe

Right on point! I think thought cuz the phone rang a bunch that they were closed.

Nice place to check out vacation places or book a vacation through them. They were very helpful when we went in to check out a trip through AAA.

Great customer service from the folks at the Bremerton office. Always knowledgeable and ready help with travel plans.

Fran Bricker helped us arrange a trip to Europe. She was fantastic! She found ways to save us money without compromising our experience and comfort. Fran also gave us her vast wisdom on how to be safe. She has made herself available whenever we need her for answers to our multiple questions. I can not praise her enough!

Excellent service and terrific product.

I visited AAA after another car rear-ended me that morning, I needed to make sure I turned in a copy of the police report and saw if there was anything I needed to do. The insurance specialist Deedee was personal and friendly and helped me by answering questions that I had. We have had AAA insurance for several years and havent been disappointed yet. AAA in itself is a great service to have and we plan on keeping the service going.

I will never be without AAA. This office is not only the most useful membership youll own but also has the best view in town. Friendly and knowledgeable staff. A full service office.

Great place to get just about anything. Awesome plan to have lots of discounts on airfare and entertainment.

Friendly, helpful. Nice amount of merchandise to pick from. Great prices, check it out before buying elsewhere.

Very helpful, customer oriented. Helped mw find the correct website to create my own Trip-Tik and Gwen showed me how to use the various site features. Also AAA has the best tour guides.

I was very pleased when I visited our local AAA office. I was on my way in a matter of minutes and all went smoothly I was even asked it there was anything else they could help me with.

Always helpful and I get free maps and tour books.

Very friendly staff, professional and knowledgeable about many of your travel needs.

We also have experienced poor service on 2 occasions. One was regarding a presidents cruise a year ago (we ended up working with the Bellevue office). And more recently, we are planning a trip to the deep south and had some questions specifically about buying a ticket package for Universal Studios because the travel books talk about some discounts associated with the AAA package. The woman who was supposedly the Orlando expert had to call to some guy out of state and then never got us where we wanted. We will work through Bellevue or the head office I guess.

Most of our business was conducted by phone and email. Our agent was very professional. She worked very hard to make all of our travel arrangements, and was very kind when answering all of our questions. Thank you so much!

Very helpful for trip planning.

She was very helpful and met our needs.I couldnt of asked for a more qualified rep or most patient ladyThank you

Quick easy service. The customer service rep listened to our needs and provided us with lots of information about the areas we wanted to visit.

All of the times that we have used services at AAA we have been completely pleased - and particularly so with AAA in Bremerton, WA even more so all, of the staff members that have assisted us have been above excellent.

I went in to check on renting a car in France. Fran helped me and even tho I didnt book at that time she was most helpful. Great experience.

Love my travel agent. Fran was so helpful with all the paperwork to make a great trip for Mom and I.

Dont even bother. Takes 2 hours plus just for a dam tow. Got told two hours its been three hours now..

Fran did a great job helping us figure out which vacation package was best for us. She was efficient and we left feeling happy that we had let someone elses expertise guide us.

So apparently if you brake down and happen to pull into a parking lot of a business that works on cars in any way they wont tow your car or offer you any services. What a BS policy. Make sure you pull over on the side of the road not into any businesses where its safer.

We were met with a friendly greeting and Heather helped us make some choices. She is the best and we loved our visit. Thank you, The Merrills.

Heather Walmsley is the best agent ever!

They are always so very helpful!

Amazing service...trip tics and maps...ready to travel

Staff very accommodating and friendly. Got information I requested and even booked a cruise!

I had a very pleasant experience at the Kitsap Way AAA. They were very helpful and personable.

Pleasant, took care of what my needs were .

Awesome customer service!!

The office staff at this office is amazing! Thank you guys so much.

Excellent service 👍

AAA Told me they could cover my 1991 p30 van..10passenger with Prime RV until it broke down and they told me we dont cover buses so long story short they say if it was ever a commercial vehicle they dont cover it....and this is no more than a extended van with small school bus looking rear body RV.

Fast dependable service

Very helpful in planning our trip

I got an International drivers license here and I didnt have to be a AAA member to do so.

They were very helpful, and insightful

Great service!

Fast, courtesy,helpful.

Very Knowledgeable, friendly, staff.

Great help until I talked to Elizabeth G, I wanted to rent a car for a day and she was very difficult just because I was under 25, I had no problem paying the extra fee, the problem was getting her to do it, she kept arguing with as to why I needed a car for only one day, it was ridiculous and frustrating, your job is to do my request regards my age, Im a client, if I would of had friendlier service it would of been 5 stars

Awesome

Informative

Very satisfactory

Flawless, as usual