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Christian Brothers Automotive Valrico
811 E Lumsden Rd, Brandon, FL 33511, United States
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Ch
Review №1

I had a great experience with Christian Brothers in Valrico! They provided me all the information up front, cost of the tires, labor and time it would take to complete everything. Great customer service and they accept Apple Pay which to me, is a huge plus. I definitely would (and will) highly recommend them.

vi
Review №2

Kyle and guss were so kind and patient to explain in detail the services to me! My family has gone to Christian brothers for a while now and I’m very happy to be a customer of theirs now as well. Will always be going back when I need services!!! Thank you !

Ca
Review №3

I had a wonderful experience at Christian Brothers when I got my oil changed. They were prompt and courteous gave me a cold bottle of water to drink while I waited and then handed me a pretty flower at the end When I paid for my service ! I would highly recommend them for any service !! Thank you ! Cary 😊

Ro
Review №4

Tom was very professional and courteous. He explained everything very clearly and found all the solutions I needed. The work was done to my satisfaction. They have fair prices and the job was done fast. It is great to have a mechanic shop you can trust. Keep up the good job guys and God bless!!!

Ma
Review №5

This is a wonderful place to get your vehicle serviced. The staff are super helpful and friendly. We were getting warranty work done on our Ford Expedition and they handled all the details with the out of state dealership. Thats service right there. They kept us informed every step of the way. Only negative is that thier texting service that updates you on your vehicle will give you wrong updates from time to time. Minor details when over all service is fantastic. They will also drive you anywhere after you drop off and pick you up when they are done. We had dealt with I believe Kyle the service manager and he was exceptional. And Tom I believe was my driver who was a great conversation during my ride home. Keep up the great work.

Ma
Review №6

Had 2 cross threaded lug nuts. They were efficient and even gave me a ride home and pick me uobwhen done. Excellent clean and professional

Ma
Review №7

We had almost $1,000 worth of work done on our car, oil change, transmission fluid exchange, all 4 brake pads replaced and our rotors turned. When we went to pick up our pearl white SUV that had been detailed the day before there were grease hand prints and fingerprints all over it, I literally mean everywhere, the side of the car, the doors, grease smears were also on the hood. There were also dirty foot prints on our running boards and dirt on our driver side rug,even though they had put a paper down. The paper was also left in the car covered in dirt. I’m floored that there could actually be that much dirt. There is also grease on the inside of our door. In addition the fluid levels for our vehicle were all indicated as topped off. Yet our windshield washer fluid light was on. The prices were high for the work we had done but especially high for the greased up mess that our car was left in and the unfinished top off of fluids. This shop appears to be very high end with a nice building but details matter and returning a car from an appearance perspective the way it was received matters. Dealership prices you might as well go to the dealer will they will wash and vacuum the car and make sure your fluids are topped off. Incredibly dissatisfied with our experience.

Al
Review №8

CB automotive are the nicest people I ever met. I was very impressed. Thank you guys.

Sa
Review №9

So I was driving home one night during the rain, and my car started making a loud knocking noise. After a little bit of research, it seemed to be the transfer case. Well I call Christian Brothers in Valrico, and explained the situation. They gave me an estimate from what I explained. They were able to fit me in the same day within the hour. I bring my car there, and they drop me off at home (super convenient). It’s ends up my a shirt got wrapped around my Axel, which hit up against the heat shield which hit up against the transfer case causing it to make a loud noise. They removed it for free and didn’t charge a thing! I felt obligated to get some work done so I had them change my air filters - 50% cheaper than the dealer. These guys could’ve EASILY taken advantage but they did not. They also take pics and will send them with the estimate (just like the dealer does). I will DEFINITELY be back to have them do work.

S
Review №10

Christian Brothers Automotive did a superb job repairing and servicing my ancient Honda Odyssey. I highly recommend their services. They especially stood out in these areas: 1. Very efficient front office operations - courteous, helpful, clean, and even provided transport to and from one’s home if needed. 2. Knowledgeable and tech savvy personnel provided a detailed explanation of services I requested and costs of said items for my approval. Text updates of services & repairs being done were provided throughout their completion. 3. Competitive prices with a clear breakdown of labor parts and services was provided prior to the start of any repairs. 4, Repairs were performed exceptionally well and on time. Finally, there was no bovine scatology attempt to upsell unneeded items or services or surprise costs. Great job folks…. I’ll be back soon.

Mi
Review №11

They were very professional and cordial. I was explained all the needs to my car. I will continue coming here.

Jo
Review №12

A great place with knowledgeable staff and quality work. The whole process was very thorough and easy to understand for someone who doesnt know much about cars, total transparency from start to finish. A definite five stars from me, will recommend and return!

Ga
Review №13

I received a 1 on 1 consultation for the needs of my car. I had a though inspection & thankful for for the time explaining all the maintenance that was needed for my car that i wasnt even aware of through my dealership! Thank u Christian Brothers for taking the rime to relieve my stress & get my car up to par & keeping up with the proper maintenance! Thank u so much! I know my car & my wallet are in good hands! God Bless U!

Ma
Review №14

Level of customer service is above and beyond any other mechanic shop Ive ever been to. I truly appreciate there attention to detail and personal touch to you and your vehicle.

Lu
Review №15

The best place Ive ever been! Free inspection, everything was clearly explained and recommend what I should do with my car, no pushing at all! Nice office and friendly people. Im definitely recommend everyone !

Ch
Review №16

Went in for a oil change. They did a courtesy inspection and fluid top off on the whole car..including pictures of what was inspected. Highly recommend. Very impressed

Sm
Review №17

Clean professional shop with reasonable prices. Friendly knowledgeable staff. Thanks for working on my car. Appreciate it.

Ja
Review №18

The best experience I ever had in my life with a shop. These guys are amazing. I made an appointment for an oil change late last night, guess I received a wrong conformation so I assumed my appointment was confirmed. When I went there this morning ar 8am, I was told they couldnt verify my appointment but since I received a confirmation code, they took me in anyways with no hesitations. After I was all set, my car was waiting at the front door, ready for me to jump in and go. An extra bonus, an ice cold bottle of water was waiting for me in my car with a thank you note. Even though the temp. Was only in the 40s, I thought this service is amazing and I will definitely be back. I would suggest any one to try them out and right now they have a FB special for a $9.95 oil change. Cant beat that. Thank you so much for a GREAT service and friendly staff. You guys rock !!

jo
Review №19

Car dealer estimated $3000 to repair my Subaru AC system. Christian Brothers completed the repairs for $200. I saved $2800.

Ju
Review №20

I went for an oil change. They did that and did a check my car for any problems, and then informed me of what they found which wasnt much. I had a light out and needed the battery cables cleaned . They took pictures of everything. Being a senior woman I feel like they did not take advantage of me.

Ma
Review №21

Very happy with the experience! Comfortable and clean environment. Kind and helpful staff. They got the problem with my headlights diagnosed right away, and somehow they went out of their way to get the parts I needed and fix it later the same day, which saved me from a lot of stress! Made my day a little brighter. 😊🔆

Mi
Review №22

By far the best shop I have been to in some time, had alignment and oil change done, prices were fair. The lobby is immaculate, service manager listened to my issues and communicated with the tech, and during inspection confirmed with me what was going on before pulling it out of the service bay. They also baked me a fresh chocolate chip cookie while I waited lol, I will be returning.

Jo
Review №23

I went in for an oil change, transmission flush and a tire rotation, as well as a vehicle evaluation which is exactly what I recieved.ThankyouJoe G.

Je
Review №24

Everyone at Christian Brothers was thoroughly professional and kind! They went out of their way to explain everything so I really understood what was being worked on. Their services were incredibly easy to use- they sent an email with a breakdown of every recommendation along with pictures and walked you through each suggestion so that you could make an educated decision. All in all it was just a really great experience, especially compared to the anxiety show most visits to the mechanic are for me!

Ch
Review №25

Great staff. They repaired my car at a fair price.

Me
Review №26

Very clean shop, professional, friendly. I didnt feel like they were pressing me to do additional work or repairs.

Ha
Review №27

Best service in town! Got my oil change done and I am grateful for honest car repair and friendly staff!

Su
Review №28

From start to finish, my experience with Christian Brothers Automotive was excellent. Paul was kind, professional, and helpful and the serviceman performed the repair quickly. I felt comfortable and cared for throughout the visit. Thank you!

Ri
Review №29

Fantastic service. Not an upsell environment. They are refreshing in automotive service! Thank you Paul and your team!

Ch
Review №30

Very nice employees,they have smart talented mechanics. I found a good place to fix my car.

Ja
Review №31

Very professional. Very friendly. Nice waiting area. In addition, provided helpful advice for a new Florida resident on how/where to register my cars.

Re
Review №32

Very impressed with the service. Everyone was so nice and helpful. I would recommend to anyone and if I ever have a truck problem, I would most definitely go back. Thank you All!!

lo
Review №33

Great experience. Paul was polite and friendly. I was kept informed by phone and text throughout my service. I was provided a detailed estimate and did not feel pressured into additional repairs. I was offered free shuttle service. My vehicle was driven to the door, wiped clean, and a chilled bottle of water was placed in my center console. Overall impressive, courteous service.

Ca
Review №34

Excellent service. Honest technicians that do great work!

na
Review №35

Confident in honest repairs technicians working here have been my friends for more than 5 years we worked together at many corporate owned shops and found that we all Really love the environment technology and Values of Christian Brothers

La
Review №36

Left bolts loose did power steering flush did not fill it up when I took it back they said its been 30 days I turned around and walked o out would not recommend

Pi
Review №37

I recently got my tire mount done at this place and really liked the service. I called beforehand to ask for a quote and service manager was very pleasant and helpful. When I reached he was very professional. The waiting lobby is kept very clean. Special measures were taken to avoid contact as much as possible because of current covid situation. Service was top notch! Would highly recommend this place.

Do
Review №38

AMAZING!!! This is by far the best automotive shops I’ve ever worked with and they are reasonably priced!! The service advisor I worked with by the name of Paul, had amazing customer service and kept me updated every step of the way. I stopped in to check on my car and they let me take a look at it myself. They are completely transparent. 100% honest and straight forward. I was a able to talk to both Paul and the technician working on my car. They have a shuttle service to take you home if you need to drop your car off for repairs, which was very helpful. When my car was complete I received a call and a text message. When I arrived at the shop to get my car I was given a bottle water and my keys and I was on my way. Christian Brothers Automotive definitely has my loyalty and trust. I would 110% recommend taking your vehicle here!!

Le
Review №39

Paul and the team at Christian Brothers were awesome! I’m new to the area and finding a good repair shop is worth it’s weight in gold. Very transparent with their detailed report, with pictures, so you know exactly what is going on. Thanks again and I know where I’ll be going for any car issues while I live in this area. Cheers

Da
Review №40

I love the Christian music and clean waiting room. The service was impeccable. They were so nice and made sure to give me an estimate and ask questions before they started. I highly recommend going here.

Pe
Review №41

Awesome service! I got a very good deal in my oil change, a courtesy inspection and a ride home and back to the shop. Very clean. Professional staff. I definitely recommend it.

Ca
Review №42

Exceptional service at Christian Brothers in Valrico. My car was handled in a very timely manner, and everything was thoroughly explained to me. The updates were helpful, and the inspection report. Paul was very helpful and courteous. Very happy to have them in our area, and they will be our provider from here out!

Ja
Review №43

Christian Brothers Automotive on Lumsden road gave by far some of the best customer service Ive ever experienced. Paul C. was my service advisor and he kept me informed throughout the entire process, was knowledgeable about what was going on with my vehicle, and really seemed to care about each individual he served. It is hard to find the level of customer service he provided.

Ra
Review №44

This shop not only has great people, but feel a very serene place to go take your vehicle. I love the fact that they have the app and let you know when your car getting worked on, and shows you picture of any concern that they may encounter. They also give you the prices for each job that will cost you if you decide to proceed with repair, or to brainstorm in how to manage future expenses. I will definitely will keep coming and bringing my future vehicles.

Vi
Review №45

Had an oil change and tire rotation, the process was smooth and safe. The staff wore masks, were polite and courteous.

Tr
Review №46

We have used Christian Brothers in Valrico a couple of times now for regular maintenance and significant repairs. Each time they are thorough and professional. If you want honesty without pressure, this is the place to go.

Al
Review №47

This is a great place.I had Engine work done and a lot of other major thing done.The Merchant work hard all day.They have a big window you can see what they do.Tom at the counter is who I had helping me.Tom was great.They offer you something to drink and ask to get my lunch.My vehicle runs great better then ever.And ladies we all know we get rip off when a place see a woman coming in.Its not like that here.This place is very clean and got to say,When your vehicle is done they drive it to the front door and open the door for you.Who does that now days.That is great.They have my business and I hope other Customers give Christina Brothers Automotive on Lumsden a try.They stand behind the work they do.😃 It’s not like any shop you ever been too.So you need a good Merchant and a good shop this is it.Thank You for every thing.Alice

Ar
Review №48

Friendly, clean and thorough. Will definitely return.

Fl
Review №49

So I came to Christian brothers automotive not even an hr after leaving another local mechanic in the area. The difference in treatment was insane. I’m a 20 year old female and honestly I’m still learning how to keep up with my car, but I do know what good customer service is and also what transparency looks like. Paul was amazing, he explained everything to me and when I took out a list of expensive work the last shop stated needs to be done he went over it with me, showed me he pictures they took, explained how they test for those things and why it was suggested. He didn’t try to make me do all of it that moment or press for me to set up another appointment and that’s why I plan to always take my Mazda here. You really get treated like family.

Ja
Review №50

Fantastic first experience, Tom was very friendly and respectful when it came to fixing my 50 year old vehicle. Called me for my approval of each repair and it’s cost before proceeding with the work. He also let me know that my car was parked safely inside before locking up the shop for the night. Honest, fair, and quality service at this location.

br
Review №51

Fast and great service

La
Review №52

Great, clean facility. Felt very safe during COVID. All employees in the check-in building wearing masks. Hand sanitizer available at check-in. I don’t think mechanics were wearing masks, but they weren’t near customers so it didn’t bother me much.

ro
Review №53

This place is extremely professional they do everything by the book, they really care about the customer and the vehicle I don’t trust any one else with my car the best place to around here...

al
Review №54

Outstanding service!!! I came here to get my car looked at after having some concerns about it and Paul was more than helpful. He kept me informed and explained all my issues to the fullest. He genuinely cared and did everything he could to help before having to pay for testing. Highly recommend for anyone having care troubles.

Ju
Review №55

Beautiful facility and incredible customer service! They serviced my car in what seemed like record time and every employee I spoke to was kind, and incredibly professional. I will certainly be back with my car, as well as my wifes car!

Mi
Review №56

I would highly recommend Christian Brothers Auto. Their customer service is excellent. They communicated with me and went out of their way to get me a replacement tire when I had a flat. Also, their facility is very clean and the employees are very nice.

Pa
Review №57

Have used this shop several times for various purposes, will continue to use them when needed.

Ap
Review №58

They repaired a broken window I had in good time and at a price I thought was fair. The final price was at the estimated price so I was happy.

Lu
Review №59

The staff was very friendly and genuine. Very helpful and made me feel at home.

Ho
Review №60

Paul did a great job working with my warranty company to get my repair authorized and kept me informed throughout the entire process. He even stayed late on Friday evening to make sure I had my car for the weekend.

Un
Review №61

Great Ownership from another well established store. I’ve been dealing with them for years and wouldn’t take my vehicle elsewhere ! Transparent, knowledgeable and courteous, what more could you ask for ?I’ll tell you what, ask for Paul! He’ll take great care of you.

JR
Review №62

Great customer service and always kept me up to date on the work being done and provided timely inputs for addition items that needed attention. I will definitely use their services again!

Sh
Review №63

Excellent service

Ra
Review №64

Update of the issue. As of 6/2/2020 The ownership has now reached out and come to an amicable agreement with me over the situation I will be changing the star rating to reflect this. While the whole process was frustrating I do have to state that the personnel at the business were very nice to deal with even when I was upset. for this I am moving my start rating to 4 and wanted to make this update so as to reflect the commitment the facility does have to their customer base.First the people are very nice, Paul and Tom were never an issue to work with. The issue is that I had an expensive radiator replacement performed $1500.00 . After leaving the shop the car drove a bit odd and after 2 days the check engine light came on. I brought it back and they went over the entire car for roughly 8 hours. At this time Paul called and stated they reviewed everything they had done for the repair and that if the problem came back he was suggesting that I take the car to the dealer for them to look at it. Fast forward a week now the issue is back and I took Pauls advice and took it to the dealer. The dealer had the car for about 4 hours when they advised that the repair was likely due to the o rings for the intake and that they were likely damaged during the repair. I said to go ahead with the repair as the labor was already going to be $825.00, and the parts another $100.00. I want to be clear that the labor rate regardless of me getting the car fixed or not was going to be $825.00. I needed my car fixed so I gave consent. Once I got the car back and drove for over a week without issue I reached out to Paul to discuss the issue. He was very nice and was going to work with the owner to get me compensation. 2 weeks go by and I call to check up later that day he calls back and said the owner has authorized him to give me a shop credit of $325.00 for my issue mainly because I had not cleared the repair with them prior to going forward. As I stated previously the labor to diagnose was going to be $825.00 and I went to the dealer at CBA suggestion. So at this point I told Paul that $325.00 shop credit was not sufficient and I want to at least be compensated for the labor in some way as no matter what it was going to have been charged to me, even if I were to have brought it back to them for repair. That would have wasted at least 3 days of my time at this point. So here I am 2 weeks after the compensation discussion with still no resolution. The repair took place the 5th of March and today is April 22 I have at this point resigned myself to the fact that I am out the money and my only recourse was to let my story be known in this review. So in short, while the people are nice, the ownership does not stand behind their workmanship when a 3rd party has to effect a repair for something they did incorrectly after they advised that I use the 3rd party.

Da
Review №65

I have used the Valrico location twice for air conditioning service on two different vehicles and have been very pleased with the company. I am actually a mechanic myself and it is very rare that I can recommend an automotive service provider.

ly
Review №66

The staff are professional and friendly. I sat in their COVID-19 clean waiting room. Paul asked me if I would like a beverage or needed the WiFi password. When my service was done he explained the process and recommended maintenance with no pressure. I walked out to my car cooled down with A/C and a water bottle in my console. Couldn’t be happier with this service and I will be a loyal customer.

Ga
Review №67

Done right the first time!

Pa
Review №68

If you need a mechanic take your car to Christian Brothers! It was my first time at their brand new Valrico location but their professional service is the same at every location. All prices are up front so no hidden costs like other shady mechanics and they ask for your approval before they do any service. I will always take my car to them!

Di
Review №69

Overall exceptional service

Mi
Review №70

Very nice and professional. My oil change was quick and well priced.

La
Review №71

Great service!

ar
Review №72

Clean and very knowledgeable great service

Ri
Review №73

Awesome service! They took great care of my vehicle, and provided me with excellent customer service.

Ch
Review №74

Friendly service. They get to know you and provide excellent car care.

MA
Review №75

There is nothing going on but honest work, no hussle or lies. You can really appreciate this company

Ph
Review №76

These folks go above and beyond what any other repair shop does. Nice !

la
Review №77

Good honest service.

Ma
Review №78

Friendly, courteous, professional and respectful service. So glad they opened close to my house

Mi
Review №79

Good

Co
Review №80

Great customer service and seems trustworthy!

Jo
Review №81

Quick, friendly, informative, nice waiting area and clean bathroom!!

Fr
Review №82

Friendly courteous employees

da
Review №83

Great service, manager and mechanics.

De
Review №84

Honest and trustworthy

Information
9 Photos
84 Comments
5 Rating
  • Address:811 E Lumsden Rd, Brandon, FL 33511, United States
  • Site:http://www.cbac.com/valrico/?utm_source=GMB&utm_medium=organic&utm_campaign=brandon
  • Phone:+1 813-540-9666
Categories
  • Auto repair shop
  • Auto electrical service
  • Auto radiator repair service
  • Auto tune up service
  • Car inspection station
  • Car repair and maintenance
Working hours
  • Monday:7am–6pm
  • Tuesday:7am–6pm
  • Wednesday:7am–6pm
  • Thursday:7am–6pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:7am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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