Good customer service of all the major carriers, responsible and reacting quick. Customer Service texting has been added to another higher level of service to Delta customers. The luggage fees were painful though, I hope Delta could come up with something to ease the burden on International flights for passengers. please do something with your luggage fees, Im loving the way you take safety in another level but the luggage fees hurts.

Booked first class ticket and denied service at the first class counter so Had to go to the regular customer service line and they caused me to miss my flight. Called customer service and they are not doing anything about it. Definitely not flying delta again.

The flight was smooth but the only problem was the video which was not working and that made the journey long.

Sky Priority…. Not so much.The line for first class check-in/sky priority was longer than normal check-in. One person working and taking their time. Funny, I don’t remember getting a discount on my first class ticket.

Inbound or outbound to JFK, dont bother wasting your money on first class. Its not worth it. Just fly privately, its much a better value for the high price.

In July 23rd I took the flight DL 2490 from Atlanta to Orlando at 759pm I was boarding to the plane and I was very anxious to get home and see my family and I scanned my ticket and the black woman that was boarding told me I wasnt supposed to do it without her authorization but I didnt know that, she told me to wait and stay aside even if was my turn to get to the plane. She humiliated me in front everyone when she told me that she wasnt sure if would let me go board my flight or not and even treated me to call the security. I need to beg for her and her supervisor, a brazilian girl, after I beg for her to board she finally let me board the plane. I dont recommend my worst enemy to use this airline. I will just use this month because I book my vacation months ago but after that I will back to jet blue, where I am treated like a human being! Nobody deserves to be treated like that! They abuse the power they have!

High quality baggage, gate staff, and flight attendants. Very efficient and boarding, deplaning, and in-flight service.

Oct Covid 19 travel. No one in Delta baggage check line. 4 people at TSA.

Great terminal with plenty of restaurants and stores for food and drink. Very clean and easy to get to.

I cannot praise this airlines enough. All the media shows is the bad and stressful things you may encounter dealing with a 2 year old who is learning to wear a mask. I was so stressed and worried and the moment we stepped on the plane they made this experience so pleasant and dare I say enjoyable. My daughter LOVES planes just after her first flight. Not once did they check on us without using her name and adores her wings she received. I was so overwhelmed with relief that I had tears in my eyes. We will never fly with another airline if we can help it. The release of worry and anxiety is priceless. thankyou

Delta is my favourite American based airline. Pretty much only travel them here in the US, they were wonderful during covid and the company really takes care of its Medallion Members.

Clean, large seats, staff are friendly and accommodating. Outlets for charging were hard to find.

Great service! Amazing staff, it was fantastic!

Great experience flying, no complaints.

Very poor services and rude customer service. I was kept on the plane for a four hour standstill. And later cancel flight on us. Directed to a hotel which Delta never made any reservation for. Horrible night of my life and also worst flight experience ever. Fix ur services and know how to treat your customers because we make you stay in business

Been a Gold medallion member for a couple of years and flew over 150,000 miles with Delta. However, apparently Delta doesn’t care about its loyal customers and they will merely give you insincere apologies for their mistakes. Will make sure that no one else uses Delta anymore.

Drop off is very easy! Best in Logan Airport

Best airline in America. The employees are great. They go out of the way to help you out and are very fair with everything. I will only fly Delta. Keep it up guys, your doing amazing!!! Best airline in America. The employees are great. They go out of the way to help you out and are very fair with everything. I will only fly Delta. Keep it up guys, your doing amazing!!!

Horrible. Changed my direct flight to a flight with an 11 hour overnight layover. Cant change online and current telephone wait time is 4 hours and 24 minutes. Been that way for days. No callback option and no updates while on hold.

Nice. Pleasant. Holding middle seats open.Can change reservations, cancel,etc without penalty as a credit.

Its ok, place is small but doable

Was so comfortable trip I liked everything and the cabin crew was so nice ❤️

Far and away the best airline in the US

Best airline in America. The employees are great. They go out of the way to help you out and are very fair with everything. I will only fly Delta. Keep it up guys, your doing amazing!!!

Rude flight attendants and extremely unorganized

They fly many flights to and from Boston including some to Europe. Their planes are mostly old, and an equipment problem caused my flight to be delayed around 30 minutes. I waited a long time at the bag drop/check-in counter. Other than that, my in-flight experience was fine.

Great experience first time flying, helpful caring crew

Half the kiosks open on a busy holiday travel weekend. Prepare to wait 30-45 minutes just to drop a bag...

Great place to work

The employee was knowledgeable and very helpful. I had a late evening flight, but I arrived early enough to catch the previous flight. The agent was able to find a seat for me on the earlier flight and rebook the flight for me.

Fly JetBlue instead. Way better.

Unimpressive first class that doesnt get you into sky lounge...

Possibly the worst airline in America. Booked a flight to Barcelona and they ended up charging me $380 for a lap infant. Yes, my 11 month old riding in my lap cost me the price of a round trip ticket to California. Actually I can get round trip to California for $300.They are cheap.Their customer service is horrible.I called Delta to modify my seats as (traveling with a lap infant) we wanted to be together. They made no attempt at moving our seats so we could be together.Furthermore when I politely but firmly asked why they could not make some simple changes the customer service agent hung up on me. Yep. I was not swearing or yelling or being rude. I was firm and disappointed. Her exact words: This is going in the wrong direction sir. You should call back and speak to someone else Click. This came after I complained politely that they had no good options for me and my 11 month old child to fly internationally.They are a terrible airline. Avoid Delta at all costs. You can fly Alaska or JetBlue domestically and they are much better.Delta is full of crooks and terrible people who only care about making a buck. Dont let them fool you.

I cant complain. Ive flown with Delta several times and theyve always been top notch in my book.

Safety of their passengers are a priority to them

Baggage drop attendants were efficient, but I would have appreciated having a Sky Priority agent available

Plane was delayed several hours. I’m not one to complain but the steward was laid back and fun to talk to

Great staff at the checkin counter, the skyclubs and the gates.

Atlanta crushes the game. What can I say?

4 counters open out of 20 with both lines running to the door. Would think you’d consider having more people when it takes over an hour to just check your bag, let alone security, less than a week before Christmas.

Their aircrafts are always impeccably maintained. Theres always like new.

The staff where very very very nice & the gate tenders where very nice as well

Been here 10 times, never had any issues except for that fact that they keep changing the gate while Im waiting for the plane, but its no big deal.

Actually we had delays, but they later gave us $300 voucher

Arrived 2.5 hours before flight. After waiting in the baggage check line for over 45 min, Delta awarded those who were late and pushed them to the front of the line. These folks were on flights that departed after ours as well. It almost made us late for our flight.

I love this airline

My favorite airline

Its an airport....

The bigger and the very best.

Usually a good experience, but, Im a gold member, so Im sure that helps

Terrible flight attendants

The agents are courteous and professional

No hassles

Nice!

Good

Love Delta

Leg room was a bit cramped in the Cabin section of the plane. Couldnt understand a word of the on board message on the way to Raleigh, but the message was much clearer on my return. Plane was clean and staff was attentive. View of the Outer Banks was magnificent.

Kindness and cordiality. They have very good Staff Working Thank you

Excellent.

Too bureaucratic

Boston Airport in the United States is a weight station belonging to the Delta Aviation Company, but it should be noted that any extra bag will pay extra

Efficient, lots of signage, order, cleanliness

😍😍😍