Make me felt like a god. Well they was just nice to me and helpful.

When I got my case transferred to the Bloomington area from Aurora and they denied my case because their website was down and I was in able to submit the spouse support with our boys. I submitted it finally when I first got transferred because some one answered and helped me get into managing my case. So they told me what I needed to send and everything, so after submitting it on the November 23 I believe it was they decided to deny me November 30th and no one has answered my calls since then and I have 2 boys to feed and I am not working yet. I’ve left messages and the head office has even emailed them twice and no one has called me yet and I can’t do anything with anyone else because Bloomington area denied me can only control my case right now but no one is helping me.

The people there were great they were very patient with me very polite and they helped me to understand

No handicap accessible doors .or restrooms.Never had the same caseworker. Always confused me and one called emergency onme because I was crying so emt came and took me to the hospital.

Lazy people who dont ever want to do their job and answer the phones

Very helpful for my daughter, didnt take as long as I thought it would. There staff was efficient and business-like friendly for the the caseload of people they take care of.

Got helped quickly, and waiting time wasnt that bad. Printed me out a new card on the spot after not receiving one in 4 weeks.

The man that works there behind the desk is the rudest most hateful man Ive ever came across in my life, he makes the workers at the DMV seem like absolute angels which makes him a very bad individual, one of these days I hope he gets treated the way he treats people that come in. Why do they employ people like him? Someone suicidal would definitely be pushed over the edge by this terrible man, some are disabled people who do have psych issues, treat others the way you want to be treated. Get rid of that hateful man!!

Always a wait when we get there. Called to make sure i can go in and get things changed at 4:30 pm the day before saids open till 5 please call back when open. It only 4:30pm why are you not open.

Took my father here so he could get my step mom signed up for medicaid. The first day west went the office woman was wonderful. She was very kind, helpful and understanding. The next time we went there was a young man working the window and he was rude, inconsiderate and I have no idea why he works there because it is obvious that he hates people. Thank goodness by the time we got to the window the nice lady was in and opened a second window and took care of us.

Need more help. They dont call back when you leave message. More than once

The staff is always helpful and seem to know what they are talking about. However, the lines are always insane. I have spent 4 hours in there at times. I never get calls back either. It would be nice if sometimes you could hold and wait on a case worker to talk to on the phone. I cant make time to go stand in an office for hours after school.

I have no idea why the office is closed on a Monday all other Dhs office is open and accepting a few ppl at a time the country is in a crisis and this is how they do ppl and if you have to be closed why not at least answer the calls I don’t understand I’ve also tried Springfield no answer I guess it will be the governor’s office next don’t make no damn since

They used to be kind and attentive now not so much, the most unprofessional person there is this heavyset woman whos office is in the back she is a brunette wears glasses and looks sweaty.She is not qualified to work with people and a very rude personality. The best person to work with is this african american man mid 40s and very professional and kind he doesnt always say what I like hearing but at least he isnt rude with it and actually calls back.

This office starts taking walk-in’s at 8 am even though the door and website say they open at 8:30 am. I went in person a total of 3 times (twice just to drop off paperwork and ask for an update) and on the third visit my concerns were addressed because I had time to see a caseworker. The case worker was helpful and proactive by renewing another benefit that was near expiration. Had she not done this I would have been right back in the office a week or so later. From the time I got in line until the time I left was just shy of 2 hours (1 hr. 57 minutes).My experience calling: I have called and left messages with no return call. Another reviewer said you have to press the pound (#) key after you record your voice message to send it. I have not tried this yet, but plan to if I have to call again to see if I get a return call. I only received a call when a caseworker had a question about my case (after I went in person twice to make sure they had everything they needed). There seems to be a technical issue involving the ability to view documents that are uploaded online. There also seemed to be some question of how some caseworkers handle a case compared to another.The only advice I have is to go early (8am) and ask to speak to a caseworker in person if issues arise or you have not heard back from them in 30 days. They also say they stop taking walk-in’s at a certain point (Maybe after 2:30-3 pm?). I also don’t know how you would verify this because the phones are not answered. Keep record and copies of all the things you submit to them, if possible ask for a receipt when you turn documents in to cover all of your bases.

I filled out my application on the internet so it could be faster because my situation was an emergency but instead they took more than one month and till this day they have not approved the medical card with with a one year old and a new born i went to that office more than once and waited more than one hour and the only thing they know what to say was that they would help This was one of the Worst experience.

Can Be helpful depending on who is working and how they feel to treat people that day

My caseworker has always been helpful.. Always.. So I dont have nothing bad To say about the aid office ..thank you..

Its simple they want us to starve out. They cut off benefits without a notice, you spend months trying to speak to anyone while slowly wasting away. Im 118 lbs now and a walking corpse, another month or two this office will have my emaciated body on their hands. Who cares we mentally ill dont have rights.

They started taking care of me so long ago I cant even remember oh yes I do it was 1994 I started going there after my mama passed away and Ive been going there ever since they are kind they are loving they are respectful and they have helped me in so many ways they are the best if you need help with anything please go to them if they cant help you they will find someone that can

Its DHS those of us who have to use this place know what its like its a MEH. Place

The people that work there are rude. The waiting area is dirty and smelled terrible. If one of the lights flickered and you smear some fake blood on the wall, it would be a perfect set for a zombie movie. Its just very uncomfortable. Which is sad because some of the people that go there, genuinely need help. They are scared and alone and need hello, and then they go to this office and deal with the rude people and everything. Really sad over all. Its a perfect example of a lot of bad apples ruining the bunch. The people that abuse the system make the workers lose empathy for anyone and they just assume everyone is an abuser. But let me get off my soap box... Its a government office... of course its bad. Its like the dmv times 10.

Quick service if you get there early. Staff was very helpful

Slow going but got what came for. Just have to have patience with how state takes their time to opperare. Sure theres backloads of cases to prepare and little funding to do it.

Takes forever to be helped when the employees are clearly doing nothing. Great way to spend our government money!

Which is the best day of the week to go? For snap, New to Illinois, ty

Really good for the ones who need it free food and easy to receive items

Was a long line,I suggest you go earlier.

Nice and helpful staff

Very good with helping you with all of your needs great resource place for job leads etc.

Never have any issue when go in but when I call just to speak to someone It seems like im just always straight put to the voicemail which states all our staff our business with other customers please call back later or leave a message and someone will get back to you......I have yet to have a phone call back why I am always having to go in and when I try to call back it does the same thing straight to voicemail and recording.

Very long line could use more workers and nicer

This is where Girlfriend gets her public assistance. We love free stuff.

I only waited in line for 20 minutes to ask the receptionist a question. Not too bad for a Friday.

If you go there plan on spending the day

Went there to find out what is going on with my case I got there and waited for almost 3 hours before I got up and left. I got there gave my information and people that came in after I did were seen before me. What is the point of any order if they dont follow it what I needed literally only took 30 seconds to get I came back the next day to get it but I live in a different county and live almost 40 minutes away. Really inconvenient when they cant answer the phones

If you have a question, Do Not Call. You will Never speak to anyone. You can leave a message , but they will not call you back. The phone number is USELESS!!!

Its the welfare office.

Such a ridiculously long wait!

Very rude people.. Always has attitude when calling or going in person.. Not my fault you dont like your job..

This is by far the worst group of people I have had the displeasure of dealing with, I have been calling for 2 months, and just last week received a call concerning information I gave last year, they do not return calls I have limited transpertation so not like I can show up to the office every day,

I love being apart of it

They really go out of there way to help people in need .I am greatful

Felt a little lost. Too many people on need, not enough workers

It was only one person working behind the desk and a very long waiting period just to talk with her and have her tell you to have a sit, whee you end up sitting for 45-to an hour

Friend came in 2 hours before closing, there were 3 people in the lobby. They told her to leave because they couldn’t help her that day. She has a lot of anxiety and worked herself up to it to immediately be rejected by someone horridly rude.

Very helpful and caring staff.

Friendly

A PLACE TO GO WITH MENTAL ILLNESS AND PERSONAL PROLEOMS

Do not bother ever emailing them, they will never respond.

Long lines, glad the drop box is back, but they are not fair

They help me out with paying my Rent

Slow service. Rude staff.

Very rude staff, waited for 3 hours and still never received the help i needed.

Because they help me out

So unorganized. The woman that took care of us messed everything up and its now September and were still fixing it from February! D-

Fast and efficient!

They help you out a lot if you need it

Great people here

They never answer a phone call which i live 30 min drive to get there it not nice to not to answer my call i leave few message never call me back at all....

Great place

Plan on spending at least 2 hours here

Good to have the in this area

To get help

Impossible to get ahold of by phone

Need help go ask

They help people when need

Great service

Good services

Not a long wait!

Unfriendly man at desk

Under staffed.!!*

Great workers

So helpful

Long wait time..

Friendly and welcoming

Friendly people

Line be ridiculous

Helpful

Awesome

Waiting is long

Call

Okay