Checked in 2 hours before my appointment. And I was out in an hour and 30 minutes. Thats 30 minutes before my appointment time.

Was checked in fast , lady that everyone is talking about in the office was friendly and joking around while scrambling around to get her job done and put info into computer system. She had a ton of drivers come in at once and she still managed to be friendly. Hey maybe if you be nice with her , she will be nice with you . Just saying . Appointment was at 1:30 and I am now done and unloaded before 2:30.

If you come whit you appointment time not a hours before, you can come only like 25 minutes before you appointment if you come like that whit you reefer pre-cooled they gonna load you really quickly like in 30 minutes

People always say we appreciate truck drivers!? No thank you... i just want you to keep speeding up when I need to change lanes, and keep cutting in front of me... oh dont ever break down out here on the hwys!? Guess who wont be stopping to help you!?!?

Well, nice people but you are in for a very long wait. You need to park on the street out front then walk in check in one hour before your appointment. Make sure to bring in your drivers license. Once you get a dock assignment you just back up to the dock with your doors shut until they come out and talk to you when they are ready to get you loaded. Pre-cool your trailer and wait for a phone call. You also have to pay for pallets $8 apiece!

They won’t let you in half hour prior to your appointment but will not start loading you 3-4 hour after your appointment this is the deal here no difference in between this place and another lineage logistics facilities in California only absolutely no parking park on street at your own risk for driver appreciation portable dirty bathrooms on deck

Don’t see why they won’t take me in early when they literally have no trucks whatsoever in the docks , lady in office has a (I don’t get paid enough) attitude,this company will probably reply to this review to show they actually care but reality is they can care less about their workers and customers

Called ahead, receiving clerk advised not to get there more than 30 minutes before appointment. She was right, all went well, the only reason I give a 4 vs 5 is the backing is very tight and the owners get a 4, the workers get a 5.

These guys are awesome ..I got a dock within 5 min Nd get paperwork after 45 min 👍🏻

Same they take for ever to load you up

I’ve been going to Lineage CS locations for years. It must be company policy to treat drivers like the lowest form of life imaginable. Even though I come here all the time and occasionally get a nice person in the Shipping and Receiving window. I wait...and wait. The typical visit is a 6am appt., they don’t start unloading until 7-8am and it takes 2-3 hours to unload. Then you’re running late all day. However, if you are late for your appt. expect late fees and you’re now a work in which means all bets are off and you’re screwed. I have called in sick to avoid going to this location because sometimes I’m just not up to it.

Where is the older gal? She is so nice and efficient! Theres a woman there that, in my opinion shouldnt be in customer service. It looks like she hates her job, and shes passing negative energy.

Excellent service by MILIAN fast , friendly a true professional two thumbs up

I give 5 stars for this locations customer service. I had an issue with a shipment and Amanda was quick to step up and provide a solution. She went out of her way to provide assistance and ensure the shipment didn’t fail. I’m truly so thankful. Thank you, Amanda!

8am appointment, got there at noon, checked in paid $210 late fee. They took me as walk in loaded and out within 2hrs.

Ohio early had a great experience from the lineage I got there late. Front desk was a lady name Amanda. She told me I was late but she worked me I. Got me a door right away loaded me up fast and got my paperwork hammer downI was amazed I am glad and happy there is still good and understanding people out there who help you out. And Amanda. Was no less then that but moreAnd was a positive energy personOverall that really made my day on the road now And againA big thank you to Amanda

Yesterday about 3pm exployee of castle Cooke I was informed by friend that he was shot 7 times twice in the head all he did was drive to go buy food for his daughter never came back it hurts me. hard work best customer serve at castle cooke he could be on the phone putting product in the computer pulling order printe orders cashing check TCH CHECK checking in drivers all at once fired in dec/2016 R.I.P 05/18/2020 John Vela

Great place!! Friendly from the check in and easy in and easy out, park on the street, walk up to shipping and receiving, clearly visible, and its a breeze from there, would go back anytime

Urine all over the floor of porta potty. Theyre not maintained. Will not allow drivers inside to use clean restrooms.

Receiving office socks

ONE STAR IS TOO MUCH . discourteous

Rude peoples. There is no early delivery. You can go there only 30 minutes before your appointment.

Parking is not bad and tight like some have stated except at ends of building. 1-2, 17-18. The lady at office, Donna I believe, can seem hurried and rushed plus she wont hesitate to yell at you if you step out of line, but she is OK once you get to know her. If you arrive earlier than your appointment they will unload you if not busy. I have waited a few hours on a truckload but nothing outrageous.

Easy delivery.

Found a issue with one case and they fixed it with no problem.

Poor service rude employees avoid this place late fees for arriving late in LA traffic no consideration for truck drivers

North entrance closed. In/Out on West side. Park on the street and walk over to check in. Lady at the shipping window friendly and professional. I was in and out in 2.5hours despite being a little late. Overall not bad at all.

Very nice place when I was there to pickup a load.

Friendly staff, helpful even though I ended up being late from a mishap with the first shipper earlier on. They waived the late fee for me. Very polite. Very professional.

I did arrived late 3 Hour from my appointment. Night shift in office and the forklift guy they were understanding and helpful and friendly service and respectful.

Nice lady at window and quick staff. Better than all other Lineage facilities.

Good people and fast loading

This place is o.k. cant really complain.

Check in lady Behavior route for another country guys

Quick load , street parking available

The lady on front desk is so rude . She dont care that driver is waiting for check in i was waiting there to check in from half hour she was doing her own work she dont care that we was standing in the heat

Street parking, fast unloading

Worsf service ever!#walmart

Park on Santa Anna Ave. Walk Bills to office.Need a conformation number for check in.Tight backing.

Slow, probably going to have a hard time with a long nose/53ft, not worth coming here unless you have to.

Great staff to work with

The lady on window she have no maner how talk wth driver she feel she is boss of company

All the reviews about the recieving lady(Donna) are true .Took me exactly one hour to check in ,with a big lines of drivers waiting .she acting like she is super busy with excuse that she the only one works here(if so why the Management don’t hire another person to help??)you know why,because they don’t care about the drivers time...:very tight docks to back in no parking on site took another 3 hours to get unloaded ...

Fast and efficient!

Very rude people... don’t pick load from this place

Very helpful place.

The evening staff is great

Rude and too slow.. Just come here and waste the time..

Very rude employee working at check in no proper signs for truck driver and she was straight lying spend some money for on signs stop blaming it on drivers

Grrrrrrrr place is the worst, rude people took 12 hrs to finally unload

The worst Place to get a load, no Restroom,no Vending machine

Warehouse take a long time to unload you its by appointment

They took over 4 hours to load. 🤦🏼‍♀️

Very slow place and the lady is very rude

Tight parking to dock

Pack a lunch.

Bad attitude,, dont go..

Very slow work,

Ok

Lady rude......🐕

Worst experience check in 4:30 pm /appointment 5:00 pm get loaded morning at 5:00 am , 13 hours wait to get loaded , never come back

Very lousy place they dont check in if you arrive a little early, and loading takes a long time they dont think your driving hours can be over. Please use your brain and be a little more friendly.