I’m glad I gave this company the benefit of the doubt after reading the reviews online. I scheduled an appointment to have my apartment carpets cleaned before I moved out. This company was a small business and their prices beat other local companies. Mason did a great job.My only two complaints: they were almost 3 hours late to my 10:30 appointment. They explained that their first job of the day took longer than expected, and that I could expect them around 12:30. At 12:30, I called to see if they were still coming and they told me it would be 20-30 more minutes. They finally did arrive at 1:00.It would also be helpful if all employees got on the same page regarding the cost of services. When I originally called for a quote, I was told $115 (I think his name was Jake — not entirely positive on his name). After my carpets were cleaned, I was told $145. I told Mason that I was quoted at $115, and he made it right instantly.Really good company with some awesome and professional people who just have a few kinks to work out. Overall satisfied and happy that I went with the small business.

Bloomington “Professional” Carpet Cleaners were supposed to come today at 12:30pm for $75/2 rooms. I booked this Monday appointment on the previous Friday. At 12:35pm, I call the manager to tell him his team has not shown.He says I’m not on the schedule. He says I’m in the computer as Ben “Nickells” (misspelled even though I always spell out my last name out when scheduling over the phone). He says I have not had an appointment since February. I ask if he knows the person who took calls on Friday and if I could speak to him. He says he doesn’t and has no way of knowing. I tell him I have proof on my iPhone call history that I called on Friday. He says a team could come in 40 minutes but would charge $87, not $75. I say I was charged $75 last time. He asks what year I last used them, even though he just admitted I had an appointment February 2021. He goes on a long tangent about how the cost of carpet materials has increased 10% over the last year. I say it would be nice if they discount the cost back to $75 since that’s the price promised to me by the Friday phone operator *and* the price I previously paid in February. He asks if I have the invoice from February and I say yes, both the original laminated by me and a digital scan. Then he says, “Well, you know what, you can find yourself another carpet cleaner” and hangs up abruptly.I call several other carpet cleaners in the area. One calls back a few minutes later. I explain the situation, and this cleaner says he has received two other calls this week from people burned by Bloomington “Professional” in exactly the same way.If only the manager cared as much about customer satisfaction as he did about the macroeconomics of carpet materials. Oh well.

Carpets were expertly cleaned in a timely fashion.

We were having trouble with our drier drying our clothing thoroughly... and we were starting to notice a spot of obvious moisture damage on our ceiling where the drier vent runs. We knew this was likely condensation from lint build up.We called and they made it a priority to come out. Thank goodness they did because the amount of build-up that they removed was astounding!They were clean, professional, knowledgeable and on-time.We are SO GRATEFUL!

These guys are AWSOME!!! Local, family owned,polite, thorough and professional. Thank you brothers James and Allen for your outstanding work and advice.

Excellent customer service. Called them and they were able to come the same day, even arriving 15 minutes early for the appointment! They did a great job, their staff is very courteous and prompt, and their price was very reasonable!

Had a crisis after our filter water system cracked and exploded under the sink causing water to go from our top floor to our bottom floor. They were efficient, professional, and very considerate of our house. These guys are the best type of blue collar workers!

BEWARE!!! Over the course of the job, which was supposed to be a quick one that stretched into two months, they were on average an hour late regularly. Once, three hours late! And once, they just didnt show up! No calls to let us know. No nothing.

Very good. Was able to get same day service. Professional and polite.

Awesome people, they stopped to help an elderly lady with a flat tire today! If they are this good with their cleaning service, everyone should consider only them!

Our carpet was a MESS from kids and winter , I called BPCC and got next day service. The tech was very courteous and professional. He did a great job and took his time and didnt rush. I will be using BPCC from now one.

Spelled paint all over my hallway rug. I called BPCC. They were at my place in less than an hour. After they were finished cleaning up the mess you could not tell that i had spilled paint anywhere. Thank you BPCC.

Excellent service clean place

Chris was awesome! Great business!!!!