The service at Lexus of Birmingham is always phenomenal. From the time I check in with my vehicle until the time my service is complete, I am always treated with respect and professionalism. Charlotte Haynes is always such a pleasure to work with. She tells the customer everything that is going on with their vehicle and leaves no question unanswered. I always receive quality service on my car. When I leave Lexus of Birmingham, my car always feels like the first day I drove it off the lot. I receive quality maintenance and services on my car and have never had to return it because something done incorrectly. I definitely recommend Lexus of Birmingham.

The Lexus of Birmingham always provides good, professional service on my vehicle. It is easy to schedule service with them and they take care of your needs in a timely manner. Their staff is always very courteous and helpful and willing to go the extra mile to ensure you are happy when you leave.

Quality service as long as your service writer is there, no one else seems to know what’s going on except your service writer. Was supposed to get a complimentary car wash that didn’t happen but probably because my service writer was off work. Quality of actual work was very good.

The sales and the service department is the best I have encountered. I prefer to drive 2 hours each way for service even though I have a dealership right in town. Dustin is my service advisor and he is very professional and considerate and has worked with me every time.

This is the only place I trust for maintenance services for my vehicle. The staff are always professional, caring, and thorough with explaining what my car needs or the services that will be completed. I always feel safe and confident that my vehicle will perform at its best after leaving the service department. Can’t thank you all enough.

Great experience. Very helpful and professional. Dennis, my sales rep was very knowledgeable and not pushy in any way. I had financing pre arranged but they were surprisingly able to find a better rate for me. I was reluctant because I have been clubbed like a baby seal in other dealerships but not here!

My wifes car needed the windshield replaced. I called the service center to schedule replacement. I was told that I needed to call the parts department to make sure they had a replacement windshield and purchase it. It seems that if you are a luxury car dealership that your staff could take care of that and apply the cost to our bill. Secondly, when we arrived to drop the car off for service the process took exceedingly long (nearly 30 min). We were also told that the repair would only take that day and a loaner wasnt required. At 3:00 that afternoon ( the time given for pick-up) we were told that there were recall repairs to complete and the car wouldnt be ready until Monday, a full three days later. Another trip was required to pick up a loaner.

This was the best experience I have had in all my years of buying vehicles. The process was done mostly on line and over the phone. And once I got into the dealership I had to sign a few documents, I got my keys and was out the door! The wonderful guy who assisted me is named Sidney he went to bat for me and answered my every call. He truly went above and beyond!

I asked THREE times for a scratch on the hatch be looked at while they had my car. Even reminded the service tech when he called and said my car was ready. I had purchased the clear coat protection. Car was returned; NOT EVEN looked at it. The car wash was broke, so when I looked at the scratch, it was evident it had not been touched. Still dirty as the rest of the car. VERY disappointed.

First time in your service department and it was very impersonal. I waited 10 minutes+ after I walked in before anyone even acknowledged me. When my vehicle was ready the seat had what looked like black grease and marker on my seat. They were able to remove it after I pointed it out to them. I really expected a better overall experience.

Ron is my normal tech and hes always extremely professional and efficient. Work on my car is always as discussed and everything explained explicitly. He is also a great guy and represent Lexus in an excellent manner.

Purchased a new car with the help of Cliff Paine, sales rep. His assistance was extremely helpful and made car buying simple. He personally delivered the car and gave me a tutorial on the electronics to get me started. I highly recommend Cliff and Lexus.

Charlotte is awesome. Quick service and stellar communication.

Another outstanding experience at Lexus of Birmingham. Ron Amerson is the best service advisor - professional, personal, knowledgeable, trustworthy. I totally trust that when he says something needs to be done it truly needs to be done.

My service advisor, Sharon Lampi, was waiting for me when I arrived for my appointment time. She took care of everything. She is courteous, professional, friendly, and a wonderful representative of Lexus of Birmingham Service Center. In fact, having worked with Sharon in the past, SHE is the reason I purchased another Lexus a couple of years ago!

We purchased a new Lexus from Lexus of Birmingham recently. The professionalism, courtesy, and timeliness were unmatched in my experience. I highly recommend Lexus of Birmingham and give them my highest regard.

Craig worked with me. He delivered beyond excellent customer service, kindness, and genuinely is a wonderful person. It was a pleasure working with him. My car is also awesome!

My car was checked in timely. The service Representative was prompt to ensure/confirm the service I needed.

Ron Amerson is one of the best service coordinator that I have experienced over the past decade and I trust his recommendations (which is a high praise for someone in this industry).

Great experience! Charlotte is wonderful. She goes above and beyond to make sure everything is done correctly!

What I like about this business is my service advisor, Alex Frawley.He is always 5 stars with respect to all aspects of customer care andservice.

My experience is above and beyond my expectations every time I come. I’m very pleased with the customer service and the car service .

Purchased my 2005 Lexus ES 330 new. Have received consistently great, professional service management fron Ron Amerson.

I enjoyed my service and will use them again.

Was a 5,000 mile checkup. Done promptly and was kept informed.

My service rep Seemed annoyed that I had to juggle my schedule and reschedule. Car was washed but not vacuumed. $200 charge estimate to put plastic part of my mirror back on (that I knocked off) seems excessive. I have requested that my future service visits be with Charlotte, who has been my service rep through 4 cars. Not sure why I got moved to the new guy .

Service was prompt and efficient. Handled well all around.

They worked very hard to complete the work on time.

Service tech and staff were cordial, thorough and knowledgeable.

My rep Charlotte is FANTASTIC!!! Great service.

Very professional staff. Always takes special care of me and my vehicle

Charlotte always gives great service.

My service rep. took care of my situation with care and concern.

Great service couldn’t be more pleased!!!!

My visit was poor only because it took so long to get the tire replaced.

A wasted trip..... But it showed me what I didnt want.

Great customer service

Very professional service

Wonderful service and treatment

Collision damage repair.

Very pleasant but very expensive.

Quality professional service

Charlotte is excellent!

VERY EASY.

Excellent Service Team🌟

Very good

Great place to get your vehicle serviced with Charlotte Haynes

I was there to get my two windows tinted. Waiting room was very accommodating...there was a snack/drink bar where customers could get what they wanted at no charge. Excellent job done on my windows! Roll Tide!

Excellent

Prompt service and follow-up of all questions asked with monetary estimations. Thankyou Lexus dealership.

Very dishonest. Led me to believe their was a line for warranty claims for the RX350 dashboard.. When there wasnt. They did this intentionally to avoid doing the claim. Go to Franklins Automotive instead because they are honest.

The most exciting car place to come to Lexus of Birmingham.

Spent $2500 and had to bring back 4 times.

Very professional!

Alex Frawley always does a fantastic job in handling my Lexus SUV 350 services. I am the proud owner of two of the same series (2010 and 2017). This includes explaining my present needs, possible additions with exact and/or estimated costs, if necessary and esti mated time involved. Alex also displays a pleasant and caring attititude toward the personal care of my cars as well as my being a more than satified customer. My only complaint is customary to my many visits and the only place that services my two Lexus cars. The auto detail department does an apathetic job. They just dont seem to care about the quality of their work. I dont expect a detail experience, but at least an acceptable one. This in NO Way directly involves the Service Department as far as mechanical or Alex. This is why I rated this service (5) Excellent. Thank you.

Service was great! Sharon my rep was personable! I was in and out! Thanks