I had an appointment for an oil change at 10:00 am. I was told that it would be ready in a couple of hours. I left my car for 4 hours. When I arrived at 2 pm, Kyle didn’t know about my car. When he finally found the paperwork, he said,”they can put it on the rack now.” I informed him that I had to be home by 3 pm and I live an hour away and to please just bring me my keys. He brought my keys, rudely handed them to me and said,”Bye.”I was not rude to him. I did tell him that this happened before and that I just needed my keys.I am more disappointed in the way he handled this. He never once apologized and seemed annoyed that I couldn’t wait. I think 4 hours is plenty of time for a 15 min. oil change.Customer service goes a long way!

I was in the service department yesterday I had another service associate. I hate too give a bad review because I have been dealing with Nissan since 2014 this associate name is ADAM. MONTGOMERY he doesnt have good customer service skills. I watch the other associate come in and out and communicate with customers.He never communicate beyond checkin.This was first time the lady a the desk call too sign out for my car.I had go back in tooask for the oil sticker that goes in the window. He did enforce. me my car was ready. Maybe he was upset because I told him I didnt need a tire rotation because I DID one the last visit .I just purchase this car in August last year. Next time I will get someone else in the service department not him. I Jim Burke Nissan Sales and Service But Adam Montgomery is not a good associate .

Nice friendly service mechanics if theres anything wrong with vehicle they will tell youthe problems

Never an issue...I get great courteous service, everytime...thanks!

If I could give negative stars I would. I dropped my 2005 Nissan Titian off to have some recall work completed, diagnostics ran, O2 sensors replaced and an oil change. I used one of their rental cars, as the truck would not be finished for several days. I left my truck, after giving them a budget of $1500.00, got on to the interstate and went about my day. I woke up in the morning and the car was not there. I talked it over with my roommate and we agreed i should call the police. Long story short, I tried calling Nissan to let them know the situation. I left several messages, tried calling my appointed service tech, sent an email and even had a conversation with the online chat. This happened Wednesday night- Thursday. I finally received a response, via email, stating my truck was finished. Total cost was just over $300.00. The recall work was covered, the cost was for the rental. All of the work I requested to have completed was not finished. The invoice didnt even reflect my request, the issues my truck is having or why I brought to them. In true honesty, they did complete the recall issues.I will be staying with Benton Nissan or my personal mechanic, lesson learned.

Awesome people and service...period...my oil changes are free and I didnt even buy my Nissan from them...also they provide a decent military discount...did it without me even knowing or having to ask once they saw my tag. Wait times can be a little long so watch your timing.

Great love the service Had a lil wait time but its cool...

This is by far the BEST Nissan service department I have ever had experience with. We own 3 Nissans our teenage/college kids drive and have about 25 Nissans in our company fleet. Needless to say we have a lot of experience with dealerships and I have not come across one that compares to the superior service Jim Burke Nissan provides! Ron was absolutely amazing helping our two sons who broke down just outside of Birmingham while driving back to Florida from Mississippi. If you want your vehicle worked on by a company that is honest and goes above and beyond this is the service department to go to! Thank you Ron and Jim Burke Nissan! What a top-notch company!

I purchased a 2013 Pathfinder from another dealership but have an extended warranty on the vehicle so I decided to take my SUV to this location. WORST DECISION EVER. I knew it was going to take at least a week and a half to fix my vehicle but, it literally has been 3 weeks that my truck has been in the shop with no updates. Ive been told it will be ready 4 different days and my vehicle is still isnt ready. Are they not on a schedule with what vehicles comes in first gets service first? I spoke the Service dept mgr Ron today (9/8) at around 2 p.m and he was suppose to give me a call but its 4:30 and still no call. Customer Service sucks, finishing in a timely manner is definitely some bull$***Update: Picked up my SUV on 9/10 everything seems to going good. Mr Ron the service dept mgr made sure my truck was ready before he just handed to me. If it wasnt for him I probably wouldve have them 0 stars.

I HAVENT RAN INTO AN HONEST DEALERSHIP YET 😬

I made an appointment a week in advance, came to my appointment only to be told there would be a 2 hour wait. I left very disappointed. Whats the purpose of the appointment if YOU cant keep it. A total waste of my time.

Had excellent services!!

Provided timely, reasonable service and preventive diagnostics. Friendly staff.

Awesome Staff,Attn: Dylan great services Rep

It has been a long time but,went back because i am closer i enjoyed my visit people were so helpful love Mr. Wayne i love they are giving perks to your loyal customers💜

The service reps are very helpful; the service was quick and accommodating. Their shuttle service dropped me off to work and picked me up after work and were timely.

Say good mechanic saved Nissan I mine Nissan truck

The guys at Jim Burke Nissan Service are the very best. They are always kind and professional. When my husband decided to purchase a new car, we went with Jim Burke because of their outstanding service department. The free oil changes for life helps too !!

Jim Burke is the Best ! Barbara Cook is the Best car sales person I highly recommend her ...

We visited every auto dealership in the Birmingham and surrounding areas. Jim Burke Automotive gave my husband and I the best deal, service and support in all of Alabama. We purchased our 2016 Nissan Rouge from them and we will continue to do service with them for years to come. They are the most honest ,fair,best priced dealership around.

Food was great, not a lot of room to sit inside.

My car has now been at this Nissan for two weeks. They were suppose to be looking for a part for my car. I talked to them a few days ago & the man just realized it was a SE-R and they still have not found a part. It does not seem to me they are even trying to find it. I will NEVER use this Nissan again. I was stuck in Birmingham for weeks because they havent done their job. Horrible service.

Fantastic customer service

Randy in parts is great

Great

The absolute worst service department I came in for an oil change and now my AC doesn’t work😡😡😡 would not recommend them ever!!!!!!!

Take 5 hours for an oil change on a nine busy day I wouldn’t recommend nobody

Keith was awesome!

Nice

Good